Saw Matthew juggling multiple customers alone but he managed to get me pretty quickly. He's a…read morerockstar. Return my car here this next day checked everything got me out literally under a minute! Definitely going to ask for Matt for my next rental!

Mathew is great. So professional and understanding. He can help multiple people at once and keep…read moreeveryone satisfied. They helped me keep my life going while my car was in the shop.

Hands down the best car rental operation I've ever been to and certainly the best in the area…read more Attentive, friendly staff; good selection of cars; good prices; easy pick up and drop off.

This place is charging extra even though I called in for extensions they charge me late fee and…read morecharged for 1.5 week time I had the rental car but got charged 3 weeks and the person over the phone can't even explain it , photo shows how much they charged me for 9 days previous charges were paid this in only 9 days charge

This company is a one-stop service! The service is in place. You can sell cars and car rental …read more.. and other services. Customer service attitude is also very friendly and very professional, repair shop master also very patient told me the car status. Recommend everyone to this Auto Force, can speak Chinese！ 这家公司是一条龙服务！服务的非常到位。可以卖车买车和租车...等服务。客服的态度也很亲切又很专业，维修车间的师傅也很耐心的告诉我的车子状况。 推荐大家到这Auto Force,在美帝可以说中文。 走时还送了我一份小礼物呢(^^)

Rented the Bmw i8 and it was amazing. The car ran perfectly fine and the owner was easy to work…read morewith. Only thing I had to do was detail/wash the car as it was dusty when I got it. Other than that, seamless and awesome experience.

TLDNR: There's an enterprise about a mile away with excellent customer service…read more I needed a rental car because my vehicle was in the shop. I was able to make the reservation online and received a confirmation to pick up the vehicle about a half mile from my house. I arrived at the site to find one customer in the lobby and nobody around to help out. I walked back towards the offices, where I found all the doors closed. About five minutes later person working came into the front door and upon seeing me gave me the head nod but didn't say anything. I actually found this funny as it was so out of character for any customer service. After I greeted him, he asked me what I needed. I handed him my license and the confirmation number and after a couple minutes was informed that they did not have any vehicles on hand. He referred me to the Mountain View location and I asked him if they could give me their number or put me in contact with them. He told me I could look it up online. literally no personality, no customer support, and it seemed like being at work was the last place this guy wanted to be. I went back into the Hertz website to try to get some help from them. After working through all the automated messages, I still could not connect with a human being at the Mountain View location either. At that point, I did another search and was happy to find an Enterprise which was a mile away. That was a five star experience!

Every time I have tried to book with them there is some kind of problem. If you don't have cars…read moreavailable you need to make sure people can't book cars, this is a scam.

I had an excellent experience with Enterprise Sunnyvale. The vehicle was clean and…read morewell-maintained, making the entire rental process smooth and efficient. A special thank you to Itzel for their outstanding customer service. They were professional, friendly, and attentive throughout the process. They took the time to answer my questions, ensured I had everything I needed, and went above and beyond to make my experience pleasant and stress-free. Itzel's positive attitude and commitment to customer satisfaction were truly appreciated. Thank you for exceptional customer service, Itzel!! I would gladly rent from this location again and highly recommend both the company and Itzel to others.

I rented a car for a couple of weeks with enterprise. It was a smooth process. Great prices and…read moregreat customer service. Erik was very helpful. I will definitely come back when I'm in need of a car rental!

The Palo Alto Budget Car rental office was pleasant and clean…read more Ben helped me get the exact car that I requested. He was very courteous, kind and helpful. A rarity these days, I must say! The transaction was quick and I would definitely return to this office again.

Horrible. Had a…read morepick up at 4 PM (why do they allow us to pick up at the time of closing if they're not gonna be there?????), called to say I would be 3 minutes late for pickup, and the representative said it was ok and took my confirmation number, hung up on me, and when I got to the center at 4:03 pm, no one was there. Don't tell me it's okay to come at 4:03 pm and then not be there.

Staff were friendly, and were able to accommodate me walking in to rent a car immediately…read more However all they had was a Tesla, I was fine with that as I know I just walked it and needed something immediately. The car smelled so badly, I was dry heaving without all 4 windows being completely down. If this wasn't an emergency where I needed a car I would have returned the car and just Ubered. I had the car for less than 24 hours just drove to work and home the day prior and could not be in the car without all the window down. I live an hour from my work place so it was pretty miserable having to be in the car for that long at 11 pm with all the windows down. For $90 for one day, and the smell being so bad, I would say this is pretty unacceptable to charge this much and give cars to rent in this condition. Very disappointing.

They do what they can with what they have. It was very busy and the wait was "long" but all…read moreemployees there were clearly working hard. Sometimes you just have to wait, people. It took me about an hour to get a car but again...they were all working/doing what they can. I will definitely be coming back here if needed.

Just finished my year lease with Smart Lease. Fantastic experience from start to finish. The car…read moreworked perfectly without a single issue. I would do again.

I rented a car from Smartlease for 6 months while being a college student in the bay area. For a…read morebusiness that is geared towards "helping out" young professionals and students (people who are often new to car rentals, car ownership, and car insurance), I'm surprised at the consequences I faced for this lease. I'm deeply disappointed in this experience: one that was marketed as low-frills and economical and how Mohamad was polite and reasonable until the time for the car return came. I understand the pressure of our current economy, but cannot condone taking advantage and emotionally manipulating the exact group of customers that would vulnerable to this. The cars at Smartlease are old and delicate and any minor scuffs or scratches that inevitably happen during your lease are not considered "normal wear and tear." If you are looking to rent from Smartlease, you'd hope you can keep the condition of the car 100% perfect or you would have to pay thousands of dollars in damages out-of-pocket (that amount to over 25% of the rental car's value) or pay deductibles through your insurance which significantly increases your premium for years. In my case, I got trapped in Clause 19 of the lease agreement: "If you have not had the repairs made before the Vehicle is returned at the scheduled end of this lease, you will pay the estimated costs of such repairs, even if the repairs are not made prior to Holder's sale of the Vehicle." I had returned the car already, so Mohamad proxied for me at an auto shop (he told me last minute that there were repairs to be made). He gave me the quote that the auto shop deemed, a quote that was much higher than if I had looked to repair these myself (especially since for some damages, I wouldn't have repaired if it were my own car). Then when I asked for a receipt from the auto shop to make sure my money was actually going towards repairing the car, he sent me Clause 19, making clear that it wouldn't be. Instead, the money would be pocketed by Smartlease. This money is equivalent to the price to rent this particular car for 5 more months, nearly as long as I had the car for. As a student, it was difficult for me to find the funds to pay for the upcharged cost and it caused me a great deal of worry. I felt absolutely exploited. In the final communications with him about the repairs, he gaslighted me and would often say that he's been in this industry for a long time, so these processes are industry standard. He used his position of power, knowing I am a student and have little experience, though I can research and have parents and friends who have more experience with cars to validate his claims. When I asked if I could go to the auto shop with him, so we could speak in person and I could be part of the conversation with the auto shop, he called my request weird and unheard of. He said that it's difficult for a first-timer to speak to an auto shop, implying that I don't know how to speak to an auto shop, then threatened that if I wanted to meet him at the auto shop, he doesn't want to come; instead, I would have to handle all of this by myself. But at that time, I was flying home in a week since school had ended and I still needed a proxy. Ultimately, he did not speak to me kindly. The amount of money I have spent for this lease in total could have bought a used car of similar value to the car I had rented. But if I had chosen to buy a used car, I could have resold it.  If you still want to make a short term car lease, I would strongly recommend to avoid Smartlease and the financial, emotional, and temporal cost and search somewhere else.

My experience with the manager Julian was great and he was very helpful! I came close to closing…read morebut he still helped me out and was patient with the whole process. Very knowledgeable of the website's reservation/booking logistics. Will definitely rent a car here again if he's at the desk! The car and everything was great too.

I cancelled a car reservation at Hertz over 2 months in advance and they charged me $100. What the…read morehell. Goodbye Hertz

Allen was knowledgeable, patient, professional a little bit of pressure came at the end of the deal…read morewhere it had to be done today or who knows what happens tomorrow

Do not go here! ALLAN needs to be retrained. He's rude, doesn't follow up and lies. I asked to…read morespeak to a manager, not to complain but to further explain my situation and he refused, even said "My manager doesn't want to speak to you" and then even said to me "I'm busy! I have customers here" .He ran my credit remotely, told me I was approved but refused to tell me the terms of my approval. I explained I didn't want to drive over an hour to not favorable terms and waste his time or mine, if he could just give me a ballpark, I could come in and finalize. To this day is been a week with 0 returned call or email. Keep in mind ALLAN CALLED ME!! I started my process online and then he told me "we don't do online, that's a Covid thing". LIES! Hertz car sales advertises a full online process which I completed later with a different location. If I could give this location a 0 starts I would. This is not the job for him, and should consider that selling cars is a matter of customer service and satisfaction. Truly a mess. DO NOT GO HERE and if you do avoid *UPDATE* 30 mins after leaving this review. Allan called me and said the following. And I quote "I'm calling to put you in your place! Your credit sucks! and you're unrealistic" I then explained that everything I inquired for was reasonably accomplished at another location. he also said how dare I purchase at another location. I took a train 2 hours away!!! Because the service I was getting there was AMAZING and nothing close to how he was treating me. Unbelievable. If you Don't want a bad review, don't treat people like scum