Rented a car for multiple days while parents visited from India back in 2018. They had the best…read moredeals as compared to other online portals. We rented a car that seated 6 people and it still had space to fit 1 more person. It had enough space to place our luggage for 5 days trip. Since we booked it during ThanksGiving season, we had less options otherwise they had a lot of great options. Car was nice and clean. Very well maintained and had less miles on it. Connecting phone to the music system was little tricky but it was manageable. Its located near San Jose downtown so its a convenient location. Would surely recommend this place to rent big cars.

In the comments, Tammi stated an excuse that was not once mentioned to me before. It is appalling…read morefor me that a business would make excuses instead of simply apologizing for their actions. They were extremely rude to my parents in person and lied saying they called when they never did. Then, because of my review, tried to change their tone on Yelp. I ended up calling to see if they would resolve the issues and nothing was resolved. They blamed it on the online platform and had me go in circles. At the end of the day, they kept my money that they essentially stole. They told me it was stated in their terms, which, by the way, I couldn't find because they purposefully hide. If it is stated in the terms that miles are not unlimited, then the business should NOT state unlimited mile. Based on CA contract law, it doesn't matter if it is in the contract if it is hidden. You can't prove contractual intent, one of the elements of a valid contract, if you intentionally make it nearly impossible for someone to see and advertise false information first thing on the page. This place has no sense of professionalism. If I had the time, I would definitely take them to court. I previously wanted to give this place zero stars. Now, I want to give them negative stars for wasting my time.

Rating: 1 out of 5 Stars…read more A family member purchased a used car from this dealership in San Jose on 11/11. It was advertised as a "clean clean" vehicle that "only needed an alignment." The price was $4,000 cash, not including taxes and fees. THE FRAUD & SAFETY ISSUE: Immediately after purchase, I took the car to an independent mechanic for the alignment. The mechanic found the vehicle to be unsafe and unroadworthy, requiring over $6,000 in safety-critical repairs, including: Three wheels were severely bent/warped. All tires needed immediate replacement. The front struts were blown out. The engine had a serious oil leak. THE DEALERSHIP'S RESPONSE: When I presented Lux Auto Sales with the detailed, written repair estimate, they refused to take the car back. They claimed the vehicle was sold "AS IS," ignoring the fact that California law prohibits licensed dealers from knowingly misrepresenting a vehicle's condition or selling an unsafe vehicle (Vehicle Code § 24007). Their only offer was a suspicious $1,700 repair through their own shop, which does not even cover the cost of the necessary safety parts. ACTION TAKEN: As a result of this fraudulent misrepresentation, I have taken the following official actions: A formal demand for rescission of the contract and a full $4,000 refund has been asked of management. A formal complaint has been filed with the California Department of Motor Vehicles (DMV) Investigations Division regarding dealer fraud. A complaint has been filed with the Bureau of Automotive Repair (BAR). I am currently filing a lawsuit in Santa Clara County Small Claims Court to recover the full purchase price and costs. DO NOT BUY FROM THIS DEALERSHIP. They misrepresented the condition of an unsafe vehicle and refused to resolve the matter legally. They count on buyers not knowing their rights.

Don't do business with them. They are shady and don't pay their vendors. Travis the owner is a scam…read moreartist. My company provided janitorial services and they owe me for 5 months of service and breaking the contract early. Everything is documented and have all legal proof. I hope you see this Travis and the suit I'm filing by Friday April 3rd if you don't reach out the pay what you legally owe. Also look at section 7 of the contract where you will be responsible for all my legal costs and damages as well.

I'm currently renting from Avalon, and my experience so far has been excellent. Linda has been…read moreabsolutely wonderful to work with. She has been professional, responsive, patient, and incredibly helpful throughout the entire process. From the very beginning, everything has been straightforward and stress-free. Any questions or requests I've had have been handled promptly, and it's clear that customer service is a top priority. This has been one of the most positive rental experiences I've had, and Linda is genuinely one of the nicest and most helpful people I've had the pleasure of speaking with. I highly recommend Avalon to anyone looking for a reliable rental company with outstanding customer service.

I did a month-long rental of a brand new 2024 Toyota Corolla at a very reasonable price. Barry and…read morehis staff are wonderful to work with and provide personalized service. Towards the end of the month, I realized I would need to extend the rental for another month, and Barry was very accommodating. Overall, a great experience with Avalon for a long-term car rental.

Just finished my year lease with Smart Lease. Fantastic experience from start to finish. The car…read moreworked perfectly without a single issue. I would do again.

I rented a car from Smartlease for 6 months while being a college student in the bay area. For a…read morebusiness that is geared towards "helping out" young professionals and students (people who are often new to car rentals, car ownership, and car insurance), I'm surprised at the consequences I faced for this lease. I'm deeply disappointed in this experience: one that was marketed as low-frills and economical and how Mohamad was polite and reasonable until the time for the car return came. I understand the pressure of our current economy, but cannot condone taking advantage and emotionally manipulating the exact group of customers that would vulnerable to this. The cars at Smartlease are old and delicate and any minor scuffs or scratches that inevitably happen during your lease are not considered "normal wear and tear." If you are looking to rent from Smartlease, you'd hope you can keep the condition of the car 100% perfect or you would have to pay thousands of dollars in damages out-of-pocket (that amount to over 25% of the rental car's value) or pay deductibles through your insurance which significantly increases your premium for years. In my case, I got trapped in Clause 19 of the lease agreement: "If you have not had the repairs made before the Vehicle is returned at the scheduled end of this lease, you will pay the estimated costs of such repairs, even if the repairs are not made prior to Holder's sale of the Vehicle." I had returned the car already, so Mohamad proxied for me at an auto shop (he told me last minute that there were repairs to be made). He gave me the quote that the auto shop deemed, a quote that was much higher than if I had looked to repair these myself (especially since for some damages, I wouldn't have repaired if it were my own car). Then when I asked for a receipt from the auto shop to make sure my money was actually going towards repairing the car, he sent me Clause 19, making clear that it wouldn't be. Instead, the money would be pocketed by Smartlease. This money is equivalent to the price to rent this particular car for 5 more months, nearly as long as I had the car for. As a student, it was difficult for me to find the funds to pay for the upcharged cost and it caused me a great deal of worry. I felt absolutely exploited. In the final communications with him about the repairs, he gaslighted me and would often say that he's been in this industry for a long time, so these processes are industry standard. He used his position of power, knowing I am a student and have little experience, though I can research and have parents and friends who have more experience with cars to validate his claims. When I asked if I could go to the auto shop with him, so we could speak in person and I could be part of the conversation with the auto shop, he called my request weird and unheard of. He said that it's difficult for a first-timer to speak to an auto shop, implying that I don't know how to speak to an auto shop, then threatened that if I wanted to meet him at the auto shop, he doesn't want to come; instead, I would have to handle all of this by myself. But at that time, I was flying home in a week since school had ended and I still needed a proxy. Ultimately, he did not speak to me kindly. The amount of money I have spent for this lease in total could have bought a used car of similar value to the car I had rented. But if I had chosen to buy a used car, I could have resold it.  If you still want to make a short term car lease, I would strongly recommend to avoid Smartlease and the financial, emotional, and temporal cost and search somewhere else.

I just want to extend a warm thank you to the gentlemen in the front Diego and the branch manager…read moreMcKenna. They have made my experience renting my first rental super easy and understanding. Would definitely recommend this branch spefically. All branches are not the same! Love their customer service, and how quick they are to getting cars ready, in a timely manner since I was in a time crunch. The place is very small, but feels like home since the staff is so small. Hope to rent soon again.

I am so thankful for this Hertz location. I had issues renting a certain car online and had two…read moreagencies call and tell me the rental I had booked was not available at their location after they had confirmed. After working with Hertz through my auto club, they found a car for the next day at this Gilroy location. When I called to be sure they had the car before I booked it, their brand new manager McKenna answered the phone. She let me know they had the car I needed on their lot available that day (I needed it that day). She worked with the 800 customer service to align my rental of this car and helped me get the price I had originally booked for. She held the keys for me and I was able to get to the place in plenty of time that day. She was kind, professional, very helpful and made a rough booking day into an incredible experience. When I went to the location I learned she is the new manager and they have a whole new team at the location. I have read some of the former reviews and I can attest that this NEW team is absolutely stellar. I am McKennas fan now as she pulled through in ways rarely seen at an agency. Hertz is very blessed to have her on their staff. I truly hope people revisit this location and see the changes. I will return again if I need a rental car. A new staff member was being trained when I went in and also had an excellent attitude. Thank you McKenna for an excellent experience and making my day easier. Thank you Hertz for finding someone who does an excellent job and has a great attitude!

Car rental seemed OK not a problem picking up or when returning, thanks. I wanted a Yukon and got…read morea jeep, worked OK. Price was fair

Excellent, beautiful cars, and very good service. They know how to drive for Indian baraat.read more

Got married June 22 and SV exotics made our wedding day amazing. Unfortunately, the car I had…read morerequested went down and needed some work. So SV Exotics did us a solid by letting us know ahead of time, giving us a plethora of other options, bringing an extra car, and giving us money back. Their manner of apology and service was perfect. They were early, pleasant to work with, and coordinated the timings nicely with our wedding planners. On top of it all, the cars were beautiful and our wedding pictures are poppin. Almost a year later and people still ask me where we got the Buick blue convertible for my wedding procession. Thank you SV Exotics for everything

I've had positive experiences renting from Thrifty and Fox here, dependable rental vehicles at a…read moresuper cheap rate (like $10 per day), all within the last year. Most recently, I rented from Thrifty (again), for a lil road trip to central cali this past weekend, and the rental process was just as easy. If you book and pay in advance and bring the necessary materials (ID and credit card), use your own insurance, fill up your own gas (simply refuse all the extras when you check in at the counter), and understand that they will place a deposit on your credit card (don't waste time arguing about this, even if it's $1000, because you will get this back later), the process should be quick and easy. The only wait you might encounter is a possible line to get to the front counter. This happens to each car company at some point, or during popular days/times, but I often see or experience no lines when I visit the rental car center. What's more, you can skip all that with the convenient option of checking in online, which I took advantage of for my recent Thrifty rental. I was able to check in a week in advance, and select my car online about 20 minutes before my rental start time, went straight to the garage the day of my rental and the keys were in my vehicle, so quick and easy, it was awesome! Returning vehicles is easy too... just follow the signs and arrows (as you circle the airport and enter the rental return garage), they email your receipt, and you take the garage elevators back to the rental car center lobby. Basically you just have to come prepared and you'll probably have a positive experience.

First time renting a car and the experience was painless. Our flight was canceled due to weather…read more Arrived at the SJC Rental Car Center to drop off the vehicle and it was very straightforward. No time wasted despite it being the end of December. There were times where I was contemplating renting a vehicle from them for different situations, but was skeptical. After this positive experience, I encourage others to give them a try.