TLDNR: There's an enterprise about a mile away with excellent customer service. I needed a rental car because my vehicle was in the shop. I was able to make the reservation online and received a confirmation to pick up the vehicle about a half mile from my house. I arrived at the site to find one customer in the lobby and nobody around to help out. I walked back towards the offices, where I found all the doors closed. About five minutes later person working came into the front door and upon seeing me gave me the head nod but didn't say anything. I actually found this funny as it was so out of character for any customer service. After I greeted him, he asked me what I needed. I handed him my license and the confirmation number and after a couple minutes was informed that they did not have any vehicles on hand. He referred me to the Mountain View location and I asked him if they could give me their number or put me in contact with them. He told me I could look it up online. literally no personality, no customer support, and it seemed like being at work was the last place this guy wanted to be. I went back into the Hertz website to try to get some help from them. After working through all the automated messages, I still could not connect with a human being at the Mountain View location either. At that point, I did another search and was happy to find an Enterprise which was a mile away. That was a five star experience! read more

Every time I have tried to book with them there is some kind of problem. If you don't have cars available you need to make sure people can't book cars, this is a scam. read more

Here is my experience when I stopped by to pick up rental car. The lady at the counter did her thing at her computer. She printed out the rental agreement and handed it to me. Then asked us to follow her to the car. She handed us the keys when she found the car, and then left us, going back inside the Hertz store. There was no "walk around" the car to check for dings or scratches. This was really strange because every other car I've rented, from several other car rental companies, always did this visual inspection. The first thing I noticed was that the car was dirty. The painted part and also the windows. They made no effort to give it a simple spray of water to remove any superficial dirt. Opened the back door to the cargo area and the first thing I noticed was that the back of the seats were dirty (the seats were a light white/beige). The second thing I noticed was that there was no shade for the cargo area, to hide what is put in that area. Most SUVs have this? The next thing I noticed was the Car Registration in the glove box. It showed the registration had expired the month before. Went back inside to ask about it. She said the car registration was updated in the system (computer), but they haven't sent the registration paperwork. She also pointed out that the license plate had a "permanent" registration sticker on it. Fast forward several months when I decided to rent another car through this Hertz location. The process was a little improved since the last time. Overall, Hertz offers a decent price for their car rentals and I will probably rent from them again in the future should the need arise. . read more

Hertz Rent A Car - Car Rental Near Me - Sunnyvale, California

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Beware: zombies have taken over the employees bodies! Horrible to absolutely no customer service at all! This is one of the worst Hertz rental centers I have ever been to. It's like zombies are running this location - emotionless, odd behavior is what you will experience. I am a loyal Hertz member with status from my extensive work travel. Upon checking out with a Tesla rental for my New Year's weekend, I found this location to have several rules and policies that don't happen in any other Hertz location. I even asked one of the employees if this was a franchise or not a part of corporate because the checkout process was so bizarre. During my trip, I needed to make an extension. I had to call the corporate office because my reservation wasn't showing in the system. It was almost if I didn't even check out the car from Hertz. After an hour on the phone with corporate, they finally figured out that the representative at that location had done something to the reservation to make it hidden. Upon my return, the three employees didn't acknowledge me and often stared into space. When I told one of them that I was there to return the car, another one had grabbed the keys and walked out the door. No one ever told me what was happening or what they were doing. I asked the gentleman that was helping me how long the process would take his coworker that had run out, since my Uber was waiting for me. He was confused and said, "I'm not sure when she returns. She will return." The other employee finally returned with my car keys and said to the gentleman "all good", then they handed me my receipt with no other communication. One of the most bizarre interactions and customer service I've ever experienced. read more

Mohammed literally SAVED the day for my daughter and I. We called several locations of Hertz only to be told they didn't have the car size we needed in stock and to try again tomorrow morning. Obviously, that wasn't an option because her move in time was 11:30am the next day and the drive to her college would take us at least 2 hours. We called Sunnyvale and spoke to Mohammed. He told me they had a Chevy Malibu in stock and would hold it for me. He told me to come before they closed and the rental would be mine. We made our way there and true to his word he had held it for me. Mohammed made my stressful day so much better. We bonded on stories of our children going to college. He was kind, caring and very pleasant to the customers that came in to do a return / rent a car. When I went to return the car he remembered me and asked how the move went. If I ever need another rental I will definitely be back to see Mohammed. Another plus is that they're open on the weekends! I was told only the Sunnyvale and Palo Alto Hertz locations are open on the weekends. read more

Don't know why would anyone rent from this place. The worst experience from the front desk guy, rude, mean, impolite. The car is dirty and high miles, some parts even came off. Never rented a worst car than from this place. Also, this guy would offer your insurance that is more than the rental price. Never ever set a foot here! read more

I go to Hertz for my car rentals, and so far, it's all been a good, positive experience! Cars are always new and clean. The Sunnyvale location is reliable, workers are friendly and helpful! read more

Yelpers, you wouldn't believe the last 48 hours I've had. I swear it's like a bad night from The Hangover movies. I got into a fender bender 48 hours ago, that requires me to get my Bumper, & grill of my car fixed. My awesome car insurance company got my a rental the next day. However, this place mind you gave me a car they never serviced! No oil change, no tune up. On a 2022 4Runner it stops working. The check engine light is on, red battery light is on. Getting it towed now. I'm pretty disappointed. Do put it in a nice way. read more

Rudest clerk I have ever seen. They arbitrarily added extra charges after the rental ended.

Following up on my last review, (they didn't have a car available for me when I showed up and they said they weren't going to charge me anything) , well today I saw my bank statement and they did charge me $69 . What a shame , there's an enterprise down the road , they're half the cost and triple in customer service . read more

I picked up my rental vehicle on Sunday December 10 in the morning. The gentleman at Hertz Sunnyvale, CA office was professional and cogent. He facilitated my EV rental efficiently and informed me of all the costs at pick up. The Hertz Sunnyvale office was very clean, bright and had very comfortable seating and lovely artwork displayed. The return of my rental was swift and nearly effortless. I had not charged the EV and was informed of the additional charge which I anticipated. Despite having a Hertz location closer to me in Los Gatos, I willfully opted to continue my patronage with the Hertz Sunnyvale office with another EV rental vehicle because of the professional and efficient customer service I received from the gentleman at the Hertz Sunnyvale office, in addition to the cleanliness and comfort of Hertz Sunnyvale office and the convenient hours of availability. read more

Probably the worst rental experience I've had in my 10 years of renting vehicles. - The hertz website claims to offer pickup and dropoff for customers within 5 miles, but upon calling this location i was ridiculed and told that "our staff does not have time for this". Same thing upon returning the car( I live around 3 miles from the Hertz location). - Car was not cleaned but I was running on a schedule so did not argue. - While returning the car I was rudely asked to take the car for a wash and detailing because there was a some shoe dust on the floor mats or pay a hefty cleaning fee. read more

This could be merely an addition to those existing reviews describing terrible experience with Hertz Sunnyvale, but still want to share it so people can find this somehow helpful when they deal with the "surprises" at this site. I was here for a replacement car rental covered by an insurance company. With the confirmation emails from the insurance company and Hertz, I was told by the staff here, that no one had notify them about this. I was very confused initially and tried to find out what was missing and caused the problem. The staff provided no further information and just said they didn't know I was coming and couldn't give me the car I reserved for pickup. Things became more confusing later and I realized it was not anything missing from us, but he was making up things. With a reservation one day before coming in, Hertz confirmation email, text message, and reservation time slot all in hands, the staff told me I didn't make a reservation. After explaining to the staff again and again of all the above I had, his reason of not being able to give me a car switched to that other people were waiting and he could not handle my reservation. Totally nonsense that he skips one reservation just because there are reservations after this. I left the office and called Hertz line to get more info. They said they clearly find my reservation in the system and don't see any problem of my reservation and car pick up. Then this guy came out saying he had an idea. We totally lost trust on this person and decided to leave and figure it out next day. Also because our kids have been waiting there for more than an hour. Found so many similar experiences from the reviewers here. Thank you all for sharing which helped me not feeling so terrible. Hope all these help other people as well. read more

I called a day in advance to make sure I could get a ride home and provided the time to drop off. I was told it would be a good time as they had 3 staff and usually won't be busy. But when I got there,there was only one person in the office and no driver could take me home. read more

If I could give this place zero stars I would. I've been calling for day! No answer! I have a business vehicle and they straight up ignore you. I can today to see what they actually do, if they are actually busy or if they are ignoring me. I'm in the parking lot I've called 10 times it rings for about 5 min. I can see all the workers in there literally standing around not helping anyone ignoring the ringing phone. None of these stupid ladies answer they refuse to help me. When I walked in it's even worst. No one is In there in the only one and I'm still ignored. These bitches hate their job! Horrible customer service Answer your damn phone incompetent workers read more

=== Great customer service, but go in-person === Let's face it: no one loves renting a car. Unless you're on vacation with a limitless budget, it's something expensive (these days) and just Another Thing That Needs To Get Done. For me, the conditions were worse. Minivan whose engine died. Car declared totalled in an accident. Both meant weeks of renting. Ouch. Hertz made this way better. + Mohammed, May, and Don are all great. They really worked with us to get us in cars that would work for us and our budgets. All took a little time out of their days to be friendly. + We needed flexibility and extending these was easy. I prefer to do it online, my wife prefers to call, but both were painless. + We did get a car once that had a small leak. They took it back and offered a car that was a class up (because that's all they had) at no additional cost. Wasn't happy about the leak but I've always been impressed by companies that take care of their customers when something unexpected happens. * Yes, as other reviews have mentioned, the offices are plain. But I didn't find them to be dirty. And I didn't expect to see too much. Needed to get in, talk with a friendly face, get my car and get out. * I haven't called them much so I don't have much to offer on how phone service works. But booking online and then going in person has been key for me. I know this doesn't work for everyone - not everyone lives close. It's the people there that have made this great. We haven't rented anywhere else because of the way we've been treated here. read more

It is an amazing thing when you find someone who still cares about customer service. Travis went above and beyond to find us the car that was unavailable everywhere and even stayed an hour late to make sure we could pick it up. He even went another extra mile and was cleaning the car when we arrived. We can't thank Travis enough, and with so many rental car option, Hertz won our loyalty by hiring such a wonderful human being. Thank you Travis! My son's birthday is a success because of you! read more

I called ahead to reserve a car and they stated since I had a confirmation number I could just walk in. So I did just that. Walked in on MLK day to pick up my rental and there were several people in line already. The individual I worked with seemed to be having a lot of issues concentrating on the task before him. He looked confused and flustered when I requested to know what is the procedure to get my rental if I have to drop off my car at a body shop. He stated in a tone like I should know already that I drop off my car at the body, the shop calls Hertz, Hertz sends a LYFT to bring me to HERTZ, and I pick up my rental. This information would have been EXTREMELY helpful to know when I called in and let them know my situation. While I was being helped a couple went up to ask when their car would be ready and the individual became even more flustered. There were several other staff there but no one took the initiative to help this couple. The phone was ringing and no one except the person helping me kept picking up the calls and trying to set me up with my rental. He finished helping me set up and gave me my rental agreement. He stated that the car needs an inspection and I was ready to go. I dropped off my car at the body shop, the body shop called HERTZ, HERTZ sent a Lyft, Lyft dropped me off at HERTZ, I picked up my rental. While I was waiting to get my rental I saw the same individual who helped me take a call and notify the individual on the phone the procedure for dropping off a car at the body shop etc. I was so upset as this would have saved me a lot of time if they would have told me this to begin with. The staff does not work well as a team and have one individual doing multiple things. They work very slowly and get overwhelmed with any question or concern. The lack of information over the phone even after I explained my situation made me loose several hours of my morning. It took forever to get my rental so I suggest you give yourself anywhere from 30 minutes to an hour for this process to be completed. I will never rent a car from this location again. read more

If you call the number it points you to the app, unless you want to hold.. The app allows you to request and pay for a car that is not at the pick up site, and the people at the site tell you they have nothing, they don't know when anything is coming and to call customer service. read more

Terrible service the guy behind the counter was rude and raised his voice at me, i booked online and went to pick up, the ind guy behind the counter , tells me they have no car available , i tell him i want my money back then and he says no, he says thats not his problem ,and to take it up online , i wasted $20 dollars on uber rides to and from there, and a hour of my life , stay away read more

Horrible customer service and not very friendly. We booked a standard car on line because they charge 5% for a phone order. We get there and they only have electric, which we can't do. No apologies whatsoever and not very nice. read more

Called ahead to confirm availability for a vehicle and the interaction with "Gabriel" was odd at best. Numerous moments of awkward silence, and generally not helpful at all. Upon arrival, Devin was able to quickly check me in, and get me on my way! ...perhaps a tad more training on phone etiquette?!? read more

I don't know if this is a franchise or what but, I have always had a great experience with Hertz. But renting this car in Sunnyvale has been horrible. When I first got there the clerk said my reserved car wasn't there and I had to pay an extra $40 a day for a different car. When I refused, he said, okay your car is actually here but there is no gas in the tank. Fine. I tried returning it today and the same guy said, why didn't you fill up? We can charge you for not filling up. Then he said it was damaged and it would cost $350 for cleaning. There was no damge! He said I could go have it cleaned but it would then be late and I would have been charged. I did not see him treat any male there this same way. read more

We rented a minivan from Sunnyvale Hertz. The inside wasn't cleaned prior to the rental and was filthy. Sunnyvale Hertz was notified that there was a toxic smell in the minivan and an exchange was requested. They said nothing was wrong with the minivan and wouldn't exchange the vehicle. We didn't drive the minivan because breathing in the toxic fumes made me sick and I didn't want to put my children's heath at risk. Seriously, one could smell the car from 20 feet away. It must be nice for a service business not work Fridays, Saturdays or Sundays because I went return car on Friday and end the contract early but the office was closed. Unsatisfied I called the roadside assistance line to report the car wasn't drivable, which took another day. Hertz wouldn't deliver another rental vehicle and wouldn't give us another rental until the toxic minivan was in their possession. We had to go to out of our way to San Jose airport for another minivan. When the tow truck driver arrived he said it gave him a headache just to put the minivan in neutral. When I called Sunnyvale Hertz to ask for a refund for those days we didn't drive the car, they kept their stance saying nothing wrong with the car. I called the main customer service number and they told me there was nothing they could do until the rental was returned. I told them I didn't understand why the wait because the toxic minivan was in their possession. I'm a fairly patient person so I waited until we returned the car. When I called customer service, they gave me the run around. They had no intention of assisting me. I told them my patience had run out and I was going to report them to the Better Business Bureau (BBB). Delay tactics were ridiculous and I had to follow up with customer service several times before the refund was issued. They never said what the toxic smell was that endangered the health of my family. I don't know how companies can stay in business treating customers the way they do today. Hertz will no longer receive business from our family or friends and I hope this review helps you to seek a rental service who put people first. read more

That place is dirty and with poor customer service...imagine that?? There was 1 Middle Eastern gentleman working the counter while numerous employees could be heard in the back room laughing, joking, and generally goofing off while customers waited to be helped. Maybe other Hertz offices are operated in a more professional manner...but skip this one. read more

Hertz Rent A Car - ....a depressing and filthy office as I've ever seen. About as much charm as old mop water. - Car Rental Near Me - Sunnyvale, California

I have nothing but the best things to say about employees at this location. Any company would be fortunate to have them! Given very high pressure on multiple fronts - being understaffed, underappreciated and having to deal with unconscionable problems created by the main office they did absolute best to counteract it. They deserve 5+ stars, the company itself, however is in the minus... I tried to book a car at their website and couldn't confirm the reservation, or couldn't get that location from other travel sites, so I called. Got the reservation confirmed at Mountain View. Went there only to find out it was closed for 4 (!!!) months and it was transferred to the Sunnyvale location. The supervisor was kind enough to give me a ride. However, even though I told the reservations that I will be using a debit card I was never told that I will need extra $200 for deposit... Since when I arrived I didn't have it I had to go to a bank. I had my situation change and I wanted to return the car at a location 8 miles away. That location said no problem, but I called reservations anyway, they told me there will be a $50 fee to do it!!! Since when? Then I called the original location and they confirmed it... I don't know how you are planning to survive with your operation run this poorly read more

Wow. I had a great experience at this Hertz. I guess a bad experience prompts most reviews here. I had a problem at another location the previous day and ended up leaving without a car. Steve was wonderful.. but I required an all-wheel drive vehicle and he did not have one available. He called the location on Walsh, set me up and sent me over. Great job! read more

We had a reservation and confirmed an hour before that they had cars then showed up and they said they can't help because they are oversold. Don't trust them! read more

They gave away my reservation because I wasn't there at the exact booked time. Not helpful staff and also no empathy.

I gave this company every chance I could to prevent this review but here we are months later. So our adventure begins with a road trip to Los Angeles for a convention. Our car had been having issues so we thought why not rent a car to ease our worries. We rented a compact car I think it was a supposed to be a Toyota Corolla or something similar. We showed up to pick up our rental only to be told sorry all they have are electric cars. After some talking with the rep he let us know that electric cars charge really fast (like full charge in 30 mins) these days with rapid chargers and their ranges are actually pretty good now so you should be able to make it to SoCal with maybe one or two quick stops to charge up. Well we thought that wouldn't be so bad since my wife needs frequent restroom breaks anyways and we can stop somewhere to get something to eat too. This would have probably been the truth had they given us a Tesla but no we were given a Chevy Bolt EUV. Anyways we get on the road around 10 PM (we like to avoid traffic by driving late) expecting to get to LA around 3:30 AM cruising at about 70 mph. As we are driving we notice and the range is drastically lower than what's on screen. It said we had 250 miles of range but we had only gone about 70 miles and we were at half a charge! Turns out the in-city mileage is better for electric cars (would have been nice to know). Additionally using the heater would also drastically lower the range and it was nighttime and about 50 degrees outside so of course we were using it. So we decide to stop at a "rapid charger" and it turns out not only are they hard to find since there isn't a huge network of charges like Tesla super charges but certain chargers only operate during certain hours and many turn off late at night. We find our first charger. We struggle to get it charging since one of the chargers wasn't working. Luckily the second one was working. Anyways plug the thing and and see that estimated charging completion was going to be over an hour and a half. WTF we were told it would charged in 30 minutes. We unbeknownst to us and our Hertz rep, not all rapid chargers are equal and this is rapid charging for a non-Tesla. So we sit and wait. 1.5 hours later, we hop on the road this time cruising at 55 mph and no heater this time. We stop in SLO to charge again. We barely make it to Santa Barbara for our third charge up and this time it's going to take 2.5 hours since the battery was lower. We try our best to get some sleep in the car but it's cold and uncomfortable. We get on the road again and we have to top off the charge to make sure we get to our hotel just as we are getting to into the LA area. All in all our trip took over 12 hours it was only supposed to take 5 and half. So to say the least we weren't happy with our electric car experience. Next day we go to another Hertz to swap the car because we were not going to do this again on our drive back. They were great at this location and swapped it out fairly quickly. Only drawback was the replacement car reeked of marijuana, but oh well. So our trip back was thankfully uneventful, we dropped the car off tell a different rep about our experience and let them know that not all electric cars are the same. If we had been given a Tesla our experience probably would have been fine but we weren't. We told them to please inform all the reps about the drawbacks and that were would like some kind of refund. They apologized but let us know all refunds would need to be handled through customer service. I cannot stress how bad their customer service is. I called in just to have reps tell me they are sorry over and over and how they understand but they wouldn't be issuing any refunds. They said they could give us a $20 gift certificate though. I said no that's not acceptable. They said they would call back with a supervisor. Never got the call (figures). Call again this time I get a supervisor they say they can do a $50 gift certificate. I'm still not happy with this. They said they will try to push for more and would call me back (doesn't happen again). Call in again and someone says they'll do another $50 for a total of $100 gift certificates. I agree to this (still wanted a refund after all we went through). Wait for the certificates in the mail only to see that it was only for $50. Great. I call back in and they said sorry we will send out the other $50 sorry about that. We get it in the mail a few weeks later. Anyways we go to use our certificates just now and one of them already expired less than 6 months after they were issued. Seriously!? It's rare that I have to rent a car and they set it to expire in less than 6 months. read more

I called and said "Hi, just checking, are you open on July 4th?" Answer was "July 4th, no" and then she laughed, and said "come on, we need holidays". 1. Yes we need holidays. You do, I do, who doesn't? 2. Does it mean it's obvious you're closed? No 3. Does it mean people that work that day don't deserve holidays? No Proper answer would have been: "unfortunately, we're closed that day, but I can recommend you to get your vehicle the day before", and DON'T LAUGH AT CUSTOMERS! Not seeing my business ever again. read more

Bad business practice and terrible employees, who lie to cover their mistakes. I had a two-week contract at a good rate, and called in to extend it on the last day. I asked specifically if I could keep the same rate, and got a yes. I then asked for the paperwork for the extension, the same person told me no, that there would be no paperwork for this case. I thought it was bad business practice but gave them the benefit of the doubt. Come return time, I found out that I was charged a much higher rate for the extension. I pointed this out to them and asked for a correction. They seemed to realize their mistake but told me that I needed talk to the "branch manager". Little did I know that after 4 follow up calls, this manager was never in the office and the employees who took the call never returned my call as they promised. This was quite bad, but the it got worse still. Finally I decided to go into the office and the first employee who helped me clearly saw the discrepancy in the situation, then a second guy showed up and told me that I had no evidence that my extension rate was kept at the same rate, and that the person who handled the extension had said that she warned me of a different rate. This is a blatant lie and a bad one. It made no sense since If they warned me that the rate would change, I would have for sure asked what the rate was going to be. No normal person would want to pay for something without knowing the price. But at this point I realized the combination of the bad business practice of Hertz and the unprofessional employees was hopeless for me to deal with. read more

Despite having a reservation, they gave my car away. They would have rented a larger car to me, but insisted I pay for the upgrade. If they're not going to honor the reservation the upgrade should at least be free. Then, they gave me a number to call. When I called that number, it was an automated system that didn't address the questions I had. read more

It is the worst place to rent a car. on the Internet it says that they will be open from 7:30 am to 5 pm. A person came out and told me that they open at 8, I was waiting I told them I was going to rent with AAA insurance and they told me they didn't have a rental car for insurance. I was there since 7:30 because I had to work at 8:30 so they couldn't rent me a car. and I had to pay for a round trip taxi. i never go back to hertz. read more

The customer service was great. I reserved an SUV. When I got there, I was given the option to pick from three and I could upgrade to a larger one for just $10. I took the largest one. We had a smooth trip thanks to Hertz. read more

Had a problem with the car we rented - weak brakes and grinding transmission. Thank you Muhammad for your outstanding customer service and professional approach to quickly resolve the problem by providing an alternate vehicle. Could not afford to have a breakdown on the road with our young grandson in the first vehicle. Muhammad went even further by personally inspecting and personally approving the replacement vehicle before providing it to us. read more

You would think after spending over $4,000 dollars to rent a car for four months that your patronage would be important to a business. Today, I needed to rent another car for my company. I tried to call for about an hour, with a non-stop busy signal. What kind of business doesn't have call waiting? So I wasn't able to make reservations over the phone. When I arrived, there was a guy talking to a middle-aged woman that disappeared the moment I walked in. I remembered this same salty woman when I was returning the car. I asked her about some ambiguous charges on the final bill, and she gave me this extremely disrespectful look like I was stupid. So I figured that Hertz would have my account on file after I had kept a car for four months, and that it would save me a lot of time checking in, since it took about an hour to check out the first time at Hertz. The woman told me that they don't keep any accounts and I would have to re-do all the information for another rental, which was precisely the reason why I didn't go to Enterprise down the street. After she told me that I was going to be starting my rental from scratch, I exercised my right as a consumer and walked out the door as she was in mid-sentence. In literally 20 minutes, I was rolling along in a Chevy Yukon that I got from Enterprise down the street. A very friendly guy gave me a good rate, got all my paperwork done and got me out of there, satisfied with the car and customer service. I would recommend staying away from Hertz and that unpleasant middle-aged woman in Sunnyvale. read more

Not a very professional office or staff. My insurance paid for a full size car and I got a compact. Even though there were a bunch of cars with bar codes in the parking lot they told me no cars were available. Music playing in the office was a hard rock station. I like hard rock amongst many other genres but I don't think it's appropriate for an office where you expect customers to walk in. Overall OK HERTZ office if they put a little effort into it, but very poorly run. This office needs a full reset from the store manager down. read more

Came to return a car with my husband on 7/11/13 and it took about an hour to get it done :( Doesn't matter how many customers are there it shouldn't take that long to return a car! Hertz should have enough people working during morning high traffic times. Would not recommend going to this location especially in the mornings. read more

RENT SOMEWHERE ELSE! The people here are incapable of problem solving and finding reasonable solutions. Worst of all, they don't understand anything. Save yourself a hours of pain and go somewhere else. Enterprise is better! read more