I was greeted by an associate who I explained what I was looking for. I had purchased a set last…read moreyear and wanted to purchase the ottomans that matched. While assisting me he stepped away to go help another customer who had come in after me looking at a living room set. I was left standing there waiting for my sale to be completed. While he chit chatted with the woman and her family who were exploring options. I asked another associate to assist me with my purchase. Once she started helping me. The gentleman came back over and took over the completion of the sale. This is not how customer service should be received. I guess my 1300 purchase was nothing compared to a potential larger one from the other customer. I've been a Havertys customer for over 25 years. NEVER experienced this type of discerne.

I am so thrilled about the new loveseat I purchased with the patience and expert design services…read morefrom Donovan and Maurice. Picking out a sofa can be stressful and I am not a shopper. Donovan made it stress free and very enjoyable. So many lovely choices and his expert advice helped me narrow it down in a timely manner. He then introduced me to Maurice who used his expert design sense to help me pick out the perfect colors/textures for all the fluffy down pillows. I really had fun and that has never happened with any of the sofas I have purchased in the past. No pressure. No rush. Just helping me figure out what would be best for me. That's how it should be. I am so excited for my new loveseat! Thank you Donovan and Maurice.

We went to Ashley's looking for a couple of casual chairs to sit in our front room by the window…read more I knew I would know what I wanted as soon as I saw it. Then, there it was! I wanted color, a fun print and a size big enough to fill the space. So I ordered two of the chairs. maybe a little more than I wanted to spend, but they were exactly what I had in mind! Even Hubby liked them, which was a minor miracle since we seldom agree on such things. We went to check out (sorry I forgot the lady's name that waited on us, but she was very nice). They no longer treat the chairs for stains, which was a little disappointing. Of course she tried to sell us a warranty, which I always refuse to buy. The transaction was over so I paid, and she told us that our chairs would be here in two days. I must admit I was skeptical. I didn't believe that it would happen in two days, but lo and behold two days later our chairs arrived. I checked them all for tears or any kind of damage. They were perfect. The gentleman bringing the chairs in and setting them up were great, no issues at all! We put them in place where we wanted them and stood back and admired our new sitting area. Not 10 minutes late. My phone rang and it was someone from Ashley's asking if everything went OK with our delivery. I was very impressed with that. I call that Good service. We will return to Ashley's if we need anything else for our home.

Here is the letter I sent to corporate and received no response:…read more I am writing to file an official complaint regarding my recent experience with the Ashley Furniture store in Brandon, FL. Please find below a summary of events, along with supporting email communications from the past 24 hours. Order Details: * Order Placed: August 24 * Original Delivery Date: August 27 On August 27, the technicians spent approximately two hours delivering part of my order. Unfortunately, the headboard arrived dirty, and we were advised that someone would be scheduled to clean the fabric. Additionally, the side tables and several parts of the bed frame were left behind. We were told that the drawers were broken and that a follow-up delivery would occur in a few days. Since then, I have received multiple delivery notifications (and subsequent cancellations) for the following dates: * September 1 * September 8 * September 9 On September 8, I visited the store and spoke with Robert, who assured me that the missing items were in the warehouse and would be delivered on September 9. However, on the morning of September 9, I received another cancellation notice. When I called the store, I was informed that Robert was out of the office. I then spoke with another manager who was unable to assist and repeatedly referred me back to Robert, who would only communicate via email. This entire experience has been extremely frustrating and disappointing. Over the past two weeks, I have contacted customer service multiple times, only to receive inconsistent information and no meaningful resolution. At this point, I have requested a full refund and for the items to be picked up. I am now being told that a refund cannot be issued until the items are retrieved--leaving me feeling completely trapped in this transaction. This level of customer service is unacceptable. It has been a significant waste of time and energy, and I am deeply dissatisfied with how this matter has been handled. I intend to share my experience publicly so others are aware of the company's lack of accountability and customer care.

Came in at the recommendation of my friend. I'm looking for a wooden dining table and she purchased…read morehers from here years ago. We drove from Tampa and browsed the entire store. They do have a vast selection of furniture and decor. We didn't find anything during this visit but it was fun to browse.

What a wonderful experience! Friendly employees and an excellent selection of home decor and…read morefurniture. Time and money both well spent here.

Great place for clothes for women, men,children,and even babies. I enjoy this shop with its variety…read moreof furniture, art pieces, and collectables. Needed a coffee table and found a great one to refinish and very reasonable.

they only take calls on first day of the month by appointment only if you even reach them . they…read moredont answer the phone consistently. ive waited six months and the lady was rude!!!! super nasty when i asked a question and she hung up on me. i will never deal with them the stuff in there is crap and run the place like karens do not give them your business go to Agape on bloomingdale where they are kind and have a great attitude better stuff too. She hung up and called me rude when i asked a simple question I have tons of money and lots of cool things their loss what is wrong with these types of karens?

This is my new favorite gifts and fun boutique! Oh So Nifty! Located at 229 Apollo Beach Blvd in…read moreSouthshore! Full of so many cool hand made items from local artists and many more! I had a blast checking out the beach decor, so much to choose from! Please take a trip down 41 south to Apollo Beach and buy local! You will be impressed, I promise!

Beautiful store for gifts and coastal decorating. Some furniture, too. Staff is helpful and know…read moretheir stock.

You know when you have that one person you're buying a gift for, and you're wracking your brain on…read morewhat to get them because they already have everything? You know when you have a particular spot in your own home that needs a highly specialized and unique piece to pull your interior design together? Well, if you are looking for one-of-a-kind pieces for a gift for someone special, or even yourself, you'll be sure to find a multitude of things to choose from at this quaint, upscale furniture and home decor shop. I went to Shaunessy's amazing store during the holidays to find a unique, one-of-a-kind piece for my Mom's Christmas gift. During my 'raising kids' years, Mom and I used to spend countless hours in these types of shops. On weekends, we also would go to Estate Sales to find collectibles for our homes. I knew she would love anything from here. This shop is a place where you will find unique items that eventually will be collectibles in the future, or even now, because many of them already are antiques. One of the things I saw here that was of particular interest, because of its unusual nature, was made by a local woodworker. He crafts fruit holder centerpieces, made out of old oak wine barrels and old whiskey barrels. Use your imagination for the usage on a dining room table, buffet/sideboard top, and even just on the kitchen counter. This craftsman fashions the bent wood into lovely, long, curving and graceful centerpieces that hold and display items inside the indentations he makes in the strip of wood. There were many different styles, some holding 6 or 7 single lemons, spaced about an inch apart, which gave the piece a pop of color. There also were others with 6 votive candles placed in a row. A really unique gift that looks spectacular on the dining table. Speaking of custom pieces, Shaunessy's makes many of them, including 'farm' and other types of tables in different shapes and sizes, and those ever-so-popular custom-made barn doors, which interior designers are now decorating with, for everything from pantry doors to closet doors and beyond. There are two floors of goodies in the main converted farmhouse building (complete with treasure-filled porch), plus two outside "Pish Posh" buildings, which hold lots of outdoor-use treasures, such as galvanized flower buckets. You'll find a lot of beautiful old and newer antiques. Be sure to use your 10% off Yelp check-in offer! Customer service is super helpful and friendly. These people love what they do and it shows in everything from the products and items they have, down to helping you find something truly inspiring! *****FIVE FABULOUS STARS!!!!!*****

Support your local business! Family owned, Friendly and Shaunessy is a gem. She is our very own…read moreValrico Joanne Gaines!!!! You will fall in love the moment you walk in.

Don't do it. Yeah the sales people are nice. They make a ton of promises about how great it is…read more How their warranty is easy and if something breaks they take care of it no problem. Total lie. We bought a ton of furniture after losing our home in the hurricane. The recliner broke inside of a year. Store says not our problem - call moto. Moto says - not our chair - call the store. Store says call moto. Then the store figures out that it isnt moto - we have to call another company. That servepro company says its inside a year - call the store. Store says oh - we can send out someone to look at it. But we dont repair it. Once they look at it - they will get back in a week or two to tell the plan - order parts or whatever and in a few months you might get it fixed.

We bought a chair on Sunday! Paid in full plus delivery cost! I ask my sales guy if they will haul…read moreaway the old chair he said no! So i ask will they move into garage he said yes! Well the Drivers wouldn't even move old chair from were is was to beable to put new chair in it place told me yo move it then unpacking new chair they made a mess with the styrofoam prices all over floor i ask if they were going to clean there mess! I ask for there names and he said no but i kept asking until he said its JJ Kanes you have lost a loyal customer and this will be plastered all over social media Russell

I bought a sectional couch and then added an additional piece. The additional piece has different…read moreleggings from the rest of the couch. It sits higher and it looks bad. I tried calling the store several times for help but they just kept blowing me off and giving me a customer service number that was useless. It's been almost a month and I still don't have the right legs on my armless chair. Not going to buy from here again. The store only cares about making sales

Disappointed by the staff. They hang by the front door and make comments about people. Super…read moreuncomfortable. When I was leaving the store, I said "we will be back!" To which the store clerk responded with "hopefully". And just for that, I will not be returning. We were planning to purchase a couch too but that comment threw me off. I also heard them continuously making these snarky side comments about customers coming in/leaving. Gross store etiquette if you ask me. No thanks.