We have always loved coming to this ever so charming inn. The individual rooms are lovely and…read moreeverything you need is provided for you. Breakfast and cocktail hour is so nice plus the staff make it truly enjoyable.

This was one of the most disappointing customer service experiences I've ever had. I've stayed at…read morethis hotel many times over the years and have referred countless friends, family members, and clients who have also booked stays here. Because of that history, I never expected to be treated this way. We experienced a genuine family emergency that forced us to leave early and requested a refund for our unused Sunday and Monday nights. These were weekday nights not a weekend or holiday, and the hotel kept 100% of the charges for both nights despite us not being there. What made the situation even worse was the amount of time we had to spend going back and forth during an already stressful family emergency. The front desk staff repeatedly told us they understood and agreed a refund was appropriate, but the owner instructed them not to issue one. For several days, staff members seemed confused about the situation, while the owner/manager refused to respond to phone calls or text messages. We were left waiting, following up repeatedly, and receiving no direct communication from the person making the decision. I understand businesses have cancellation policies, but there should also be room for compassion and reasonable discretion, especially for LOYAL, repeat guests who have spent thousands of dollars over the years and have personally referred many others to stay here. Unfortunately, this experience erased years of goodwill. Customer service is tested when something unexpected happens, and this hotel failed that test. We will NEVER stay here again, and after this experience, I can no longer recommend it to friends, family, or clients. What a HUGE disappointment Cottage Grove. Not the way you treat your loyal customers.

We sold our home in Santa Rosa so quickly. We didn't have time to buy a new home. So we decide to…read morerent a home for a while and have more time to look for a new home. I find the property on line and was manage by Dede's Rentals. Is was nice and clean and ready move in condition. Only few thing need to replaced. Kristine Mendez is our property manager. She was great and good listener, return our phone call in timely manner. She make sure all the thing need to replace and she did. After sixteen months later. We bough a new home and return the house back to Dede's Rentals. In good condition and ready to move in for next tenant and we did get our deposit back in full. We definitely recommended to our friends or anyone need a rental home from Dede's Rentals. Happy tenant.

UPDATE, from prior 5 star review! Prior property owner speaking here…read more Horrible experience! The worst. Long story, short. We ended up selling our rental property after using Dede's services. The tenant they recommended damaged, stole and absconded with prior tenants mail, which included funds. Yet Dede's defended the tenant they recommended move in.

Well Brad considering it took someone 2 years to respond to my review from your business it…read moreconfirms the lack of responsiveness from your company. As well as the fact that the property as I stated was not even available when I submitted my application makes no sense as to why I would have not been refunded.

We had Pacific Properties manage our rent property in the Rohnert Park area for a few years. We are…read morevery happy with their services. John was our Management Agent. He is very experienced working with tenants. When we decided to put the property on the market, the process of vacating the property went smoothly. We would recommend their services to other property owners.

Had trouble finding the place, but that was Google maps fault. It is a STRONGLY weed-friendly…read morehotel. It stinks upon entering the door, It looks shabby in the lobby area, not at all welcoming to weary guests who arrive late at night. It's not in a scenic area either, so the views aren't iconic. It had the usual in-room facilities, but wasn't what I'd call a pretty, or cozy room. The hallway also had a very strong weed smell, it seemed really strong centered around our room. And it's a non smoking hotel. I guess weed's different. I chose this one as they had a hot breakfast included, which one reviewer on Trip Advisor had said was very good. I'm going to assume that was an old review. The breakfast situation was disappointing. Dubious looking sausages, that looked somewhat deformed, as did the egg. They were warm, but not hot. Luckily, toast saved my day, and if you like waffles well you're good. Cereal and a few bagels were there, some fruit, yogurt. Just not all that exciting to me. I had to go back out into the lobby to get coffee and hot water or tea. The hot water was not hot, and i was able to fully submerse my finger in it. I slept, so the bed was comfortable enough (I had brought my own pillow though) as i don't like hotel pillows, i have a certain cooling memory foam gel pillow, and hotels rarely offer a pillow choice, so it's just easier to take my own. I wouldn't stay here again. It has a lot of issues that need addressed.

We ended up here after our original plans fell through. It was Memorial Day weekend and literally…read moreone of the last rooms available in Santa Rosa. We were thankful for a room. However I would never stay here again. The hallways and stairwells didn't appear to have been vacuumed this year. A remodel has been started but not finished. There were partially completed projects through out. The couch in our room was stained. The mattress in the sofa bed was in its original plastic covering and the covering was ripped and there were stains and what appeared to be body hair on the mattress. There was a hole in our bathroom door and other rooms had post-it's with the room numbers. Now the good- the AC unit was ancient, But worked. The volume of the AC kept out all other noise and we slept great. There was no carpeting on the floor and the flooring looked clean.

I was recently considering a stay at a Vacasa property but the cleaning fee for 2 days was more…read morethan the stay itself. After repeated attempts to understand why this was so--the responses I got didn't address my question at all--I decided to abandon the idea. I've had this same experience with other Vacasa properties where I booked what I thought was a fair price, only to find out about the exorbitant cleaning fees later. Caveat Emptor!

If I could give negative stars about my experience with TurnKey I would. I responded everyday to…read morethe email regarding the level of satisfaction on the cleaning of the place we rented, but heard nothing. The amount of money I paid for this place was the same cost as Sheraton Waikiki in Hawaii. We cancelled Hawaii to come to Big Bear. This is the most disgusting place I have ever paid for. The kitchen utensils were a filthy mess, full of grease, dog feces all over outside, black scuff marks on the walls, animal hair all over, blankets filthy and full of hair, floors full of debris, my socks are black from waking around on the tile floor, kitchen table bench full of hair and debris, ants on the floor of the kitchen, black ants, stains all over the couches, the jacuzzi has floating particles of grey filth and discoloration with a haze to it, I can go on and on about this. I am appalled that Marriott would sub out places that cost this amount of money for what you walk into. There are bugs flying all over inside the house, spiders climbing the sink, what looks like blood in the kitchen sink. I have bug bites on me, my shoulder specifically. The cutting board that pulls out from the counter was full of old, dried food. The 2 other bedrooms weren't used. I had zero cell service the time we were here. I was told to email or text in which I did both daily, sometimes multiple times a day, and got no response ever! I am absolutely disgusted and disappointed in our first experience renting a home that online looks sparkling clean and amazing. It's anything but that. I should never have to come into someone else's home and clean the way I did. It's troubling that cleaning fees are mandatory and I was forced to pay for someone to clean when they clearly did not. Another issue is the pet fee. I never brought pets, I was charged $100 for a dog, someone called and told me that they're charging an additional $100 because 2 bedroom plus homes are $200 for animals. Those funds have never been credited back to my AMEX. Please note the couches and house FULL of animal hair, especially around the TV area on the floor and the couches. Another issue-billing. I had (3) representatives from TurnKey tell me that I should've only been charged $2,000 for a 5 day stay when my AMEX card was charged $2,443.24. The photos speak for themselves. Today I was in the doctors office having confirmation that the multiple bites on myself and my husband are confirmed from 'bed bugs'. TurnKey is willing to refund $2,000 and consider this case closed. I'm glad I write reviews for companies because once I calm down to articulate my words a bit better and more thought out, I'll be posting my review with all the photos. I sent the photos attached herein to a manager and she thought the jacuzzi filter photos was the dishwasher filter. She was floored when I explained each photo to her. Worst in all of this, I guarantee you the homeowner doesn't even know what their property looks like, or how they're being charged a fee for cleaning when this is the definition of clean to TurnKey.

We had Home Sweet Host help us get our short-term rental up and running and Jen, the owner, was…read moregreat to work with, she was courteous, professional, and always responded promptly when any issues arose. To top it off, we consistently had 5 star reviews from our guests and you can't do any better than that. If you're looking for a property management company, Home Sweet Host is a great choice.

I have worked with Home Sweet Host for the past 12 months. I can't recommend Home Sweet Host enough…read moreas a property manager. They've taken a huge weight off my shoulders in dealing with my Airbnb rental property. Here's what stands out: Excellent Communication: My guests consistently rave about how responsive and helpful Home Sweet Host is. They answer questions quickly and with a positive attitude. Maintenance on Point: Whenever there's been a maintenance issue, Home Sweet Host has been on it. They address things promptly and efficiently. Top-Notch Vendors: They've found reliable and high-quality service providers, like cleaners, which makes a big difference and has helped my property achieve Super Host status. Overall, Home Sweet Host has made managing my rental a breeze. They're professional, responsive, and take care of everything. If you're looking for a property manager who will truly look after your investment, look no further!

So the rooms, cleanish; the cabinets and cupboards were sticky…read more Everything in the room is squeaky when you move it, and some of the closets, were hard to open/close. The rooms are obviously stocked with the cheapest everything, which is understandable, since guests probably abuse the items and the need to be replaced often. The grounds and stay was acceptable. However, the single star is for the awful sales team and their evil tactics. I was staying with two owners who were being harassed, made to make a deposit to see a sales pitch, and then threatened and lied to. Why I ask would anyone who is not an owner want to become an owner when this is how owners are treated?!? It's insane. Why they think these methods would make people want to get in deeper with them, is beyond me. Please don't trust these fear mongering sales people. I haven't a clue how they sleep at night, but it makes the company and this location look repulsive. If I were Worldmark, I would reconsider my strategy and treatment of share/stake holders. Because who would want to join a "club" of people who are being treated this way, and the only benefit is staying at mediocre locations. You can find better places to stay who actually care about their customers and don't harass them.

We had a great stay, that was very comfortable. The location is great to get around Sonoma County…read more The staff is very friendly and helpful. In fact, we were celebrating a birthday and one of the staff members helped us decorate the unit as a surprise before we arrived. If you are looking for a comfortable place to stay in Sonoma County, check out WorldMark Windsor.

I rented Wineberry Lodge and Blackberry Cottage for a wedding party of 11 people. All eleven of us…read morewere very comfortable at the location. Both places were beautifully decorated and furnished. They were also exceptionally clean. The kitchens in both places were very well equipped for gourmet cooking. Just a couple examples of unexpected food prep and entertainment equipment are coffee grinders, food scales, large serving plates, and extensive stemware for wine. Very unexpected supplies included whole bean coffee, fresh fruit and two bottles of wine. There are also a large number of toys and sports equipment in the garages. My son brought his own golf clubs and got in a round of golf while we were there, but the Wineberry Lodge has two sets of golf clubs in the garage in case someone does not want to transport their own clubs. The site is beautiful and located in a very convenient area for golf, wine tasting, and in my case about a three-minute drive from the Vine Hill House wedding venue Heidi was a wonderful host. I highly recommend either or both of Wineberry Lodge and Blackberry Cottage for a wine country getaway.

Just stunning! We rented this for some friends for a wedding we were having, they couldn't use it…read moreso the bride and groom did. It's just a beautiful property and Heidi is amazing to work with. Thank you!

Recently just made a trip to Mill Valley with our 1.5 y.o. and was happy to find Kathleen and…read moreMeredith after a lengthy internet search on what service to use for crib rental. After easy and clear communication via emails, we got the crib at the specified time with clean sheets, mattress, mattress cover, and an awesome collapsible, full sized crib. Easy to work with, clean products, reasonable cost, what else could I have asked for?

We did a trip to Sebastapol with another family. Katheen and Meredith timely delivered the cribs…read moreand booster chairs, and set everything up, in a timely and professional way. They made our trip so much easier. Would definitely use them again!

Even though I never provided them with my billing information and they got it illegally from a…read morethird party, they claimed I agreed to their terms of cancelation and submitted a letter stating this during the dispute even though I am sure they rebooked the room. Despicable and disgusting greed. DO NOT BOOK HERE UNLESS YOU WANT TO SUPPORT DISHONESTY.

A truly amazing B&B. Personally, I'm not a fan of typical B&Bs, but this one had service that can…read moreput any Four Seasons or Ritz Carlton to shame--without all the corporate formality or rigmarole. They went far out of their way to show every little hospitality and kindness. For instance, we were in the pool when it was happy hour, so they brought us a glass of wine and plate of hand-made nibbles at the pool. They offered to make reservations at a good Italian place for us (Tra Vigne). When we came back to the Inn, there was a bottle of Schramsberg Blanc de Blanc on ice for the guests to share as a nightcap. They are perhaps the most thoughtful innkeepers we've ever encountered. The common area is modern and spotless, the rooms are inviting, the beds are great, and the HVAC has been updated (a good thing during Napa summers). Best of all, the breakfasts are incredible. They brought delicious and artfully presented plates of sausage, fresh juice, poached fruits and thick bread with house-made jam, and a sorbet at the end of the meal. And so started another epic day of wine tasting...