Gave this business three opportunities over two days to rectify the situation. Property is tenant-occupied - I am the property manager. Tech showed (on-time) to perform a dryer vent cleaning on a 2nd story condo, which vents through the roof. Before he started the work, he took my tenant's credit card info for the $179 service, which is the same price I was quoted over the phone.
Tech removed the dryer flex line and immediately noticed water leaking out. He vacuumed the line for a few minutes before telling the tenant he needed to check the roof vent. Upon checking the roof vent, tech confirmed that the line needed to be cleared from the roof. He returned to the unit and advised that the service would be $750, not $179. The tenant (thankfully) called me. I advised that $750 is well above the acceptable rate, and offered to pay a $50 trip fee, given that no work was performed. He refused to leave without payment of $179. While I recognize that the tech likely had no discretion to waive the service fee, he was not willing to provide contact information for a field manager or customer service contact. Not wanting the situation to escalate, I advised my tenant to pay the $179.
I reached out on the company's main line immediately and explained the situation. They advised on three separate occasions (twice on the day of service, once the next day) that a field supervisor would call me "in 10-minutes". No field supervisor called. I informed the agent that I would be calling other companies to obtain competing bids, and would come back to them if $750 proved to be a reasonable price.
I was quickly able to find a local company with a guaranteed rate of $474 for roof-access cleaning. I called the original company and gave them three options - 1) Match the price and deduct the $179 already paid, 2) Refund $129 of the $179 paid, allowing for a $50 trip fee, or 3) Take no action and be subject to an honest review. After waiting four hours for a call back, I decided to schedule with the other service provider.
Chris with Courtesy Air Duct Cleaning @ (480) 933-1751 scheduled the cleaning immediately, and even gave me a discount to $449 (from the $474 advertised rate), given my poor experience with their competitor. The work is warrantied for 1-year, and they'll provide a 10% discount for any other services in need over that 1-year period.
It appears that Rental Duct Cleaning LLC is likely just a dispatch service for several local techs, so please understand that your experience can vary depending on who actually takes the job. Courtesy Air Duct Cleaning is a "brick and mortar" business where you call and always get the same people. I wish I would have called them first, but I'm happy to remove or amend this review if the original company will call me back with a reasonable solution (trip fee payment only). read more