THIS COMPANY ROCKS! Great customer- CARE! I called and left a message to see if they buy…read moreappliances. I got a call from a awesome gentleman, who gave me information on who to call-- as for him not buying used appliances. Additionally, he stayed on the phone and gave recommendations AND how much I should sell for! He was so pleasant and helpful! This type of customer service is RARE! Thank you, Express Appliance Outlet! If I move back to this area, I will buy from this Company!

This place is the best! We needed a new dryer and we needed it right away. After looking online at…read moredifferent places and seeing that many of the models we were considering would not be shipped or available for more than a month - I have four children living at home, no way could we go a month without a dryer! - and were simply out of our price range we headed to Express Appliance. I had given up hopes of getting one of the nicer dryers and began looking at very basic models. However, I was able to get an awesome extra-large capacity (did I mention the 4 kids?!) dryer for several hundred dollars less than anywhere else - bringing the price right into our budget. Yes, there was a dent on the side, but seriously who will ever notice that? And honestly, who goes in your laundry room outside of those who see you first thing in the morning with all your own personal dings and dents! Tim was amazing! There was a black smudge on the front of the (white) dryer and I asked him if he thought I could paint over that (I wasn't too concerned about it, but just in case I wanted to make it look perfect) and he offered to do that for me before we left! He helped my hubby load it into the back of our minivan (4 kids, remember...) and we had it home and running before the next load of laundry was ready to be switched (4 kids, remember... laundry is an everyday event in this house) and I love it. It works perfectly and even if there is a problem I have faith that they will stand by their word to help me get it fixed, but I do not see that happening.

Thank you, Justin! I put in a Yelp request for service on…read moreour gas line to our stovetop. I received a courteous response from Justin quickly, exchanged a couple messages to diagnose the issue and he scheduled us within 48 hours. Justin showed up on time, provided the parts and service and then showed me his work and test to ensure my satisfaction and a reasonable price. Definitely will keep this locally owned family company on file and use them again as needed. 5 stars!

Responsive. Knowledgeable. Clear and thorough communication. Family owned business that is now my…read morego to company for my work horse household appliance. So blessed to have discovered this company. Justin and fam are top shelf professional and skill people!!

Got a dreaded error code on our refrigerator and they helped us texting me back in the morning…read morepromptly and helped me navigate parts warranty with manufacturer saving us a lot of money - Jesse was a great tech prompt, flexible, and communicative - highly recommended!

This is a business I highly recommend to others & I will be using them again in the future myself…read moretoo. Thats a big deal given that I've had rather abysmal experiences with multi other service providers... so I'm shouting this from the "Yelp Rooftop": Call these guys!!! I had them come fix my Samsung dryer when its heating element went out, & they also ran diagnostics on my Kitchenaid Dishwasher. I was charged a very reasonable trip charge (that then goes towards repair cost) so this is a legit affordable business to work with that's also competent. So many reasons to recommend this Business: - quick quote available via Yelp Project feature (Creates quick & easy contact online) -same day service available (Especially helpful if tenant involved!) -friendly & professional business ran by local people (Experienced on small & large projects) -Energetic & readily available techs that are accessibility friendly (Will text u & kept u informed in writing)

UPDATE: So shortly after I posted this Mr Appliance called…read moreme. We talked about my problem. Marty came out and said the board is fine but my washer shouldn't be wobbling like that. He wanted to replace the struts, but didn't want to charge me any more money because he wasn't exactly sure if that was the problem. So he came out again replaced the struts. That didn't work. He said it could be a spot weld that needs re-welded or the ring is shot. Neither is worth fixing since we can buy a new washer for that amount. Mr Appliance didn't charge us any more money. They did right by me and I wish this was a 5 star but one employee needs to learn to keep his ears open to listen to customers and not voicing his opinions. Thanks again for making it right. This place doesn't listen to you. First off I told the office to call my wife, since she is home and I'm at work. I told them that the control board was replaced but it wasn't calibrated and personality checked properly. That is why it is unbalanced all the time. So Curtis showed up and right off the bat said sounds like the motor is going out, front load washing machine never clean your clothes, the pedestals are the problem, shock absorbers are causing it to be unbalanced, and finally said it was the struts are going bad (I mean the shocks). Of course he had to call his boss to confirm. So we gave them $130.00 for nothing. I just wish they had listen to me. I did a lot of research.

Curtis Coe evaluated our washer which was malfunctioning. He identified the problem, ordered the…read morepart, and replaced it a few days later. It was more costly than we thought, but Curtis did a great job.

No one answers the phone. If you show up the door is locked . No website no way to leave an email…read moreor a voicemail because the phone goes to a fax . I didn't really want to work this hard to pay someone for a washer . If I hear from them I might improve this rating. As I'm looking through the window the washers and dryers do look nicely refurbished . Unfortunately I can't seem to buy one

I needed a new refrigerator after my fancy LG refrig quit with a repair cost of $1,800. I looked…read morearound and was so impressed with this store. Ron was very helpful and knowledgeable and I really appreciated the help. I bought a nice refrig and picked the day for delivery. They were here first thing and setting it up was easy and it was over before it began almost. I will be going back here for any other appliances I need to replace. I score them a 10 plus. Thank you for working so nicely with me!!

Great communication. Works well with me in my rental houses. Highly recommended. So far has helped…read morewith dryer and fridge.

Jose is/was incredible! He's knowledgeable, a great communicator with an equally great work ethic…read more We will be using him many more times in the future!

My husband and I moved into a home with no refrigerator and needed one FAST. I saw Express…read moreAppliances' ad on Craigslist and we headed down to Boise from Kuna. Masks are required, but I forgot mine. Express Appliance supplied me with one so I could enter with my husband (THANK YOU!!) We found the frig we wanted and went with the financing option. It was super quick, easy and immediately approved! They gave us a fast delivery of 3 days and when Matt arrived to deliver, he was VERY nice and friendly which made my day! He put the frig exactly where I asked, was fast and professional! He made the interaction a pleasure! You have a great asset in Matt! Please let him know how much I appreciated him and how nice he was! We will tell our friends about Express Appliance whenever they need a new appliance! VERY IMPRESSIVE! Thank you so much, Matt and Express Appliance! You all ROCK!! A+++ Company!

They lure you by being extremely friendly and seemingly knowledgeable. They sent 3 different…read morefridges outs (same model, each one kept having issues) there was scrape on the door with last one. They kept saying they would come out and replace the door. They never did. And now the ice machine is broken, I have had to pay 400 dollars to have this fixed. Have left numerous messages to one of the owners and never heard back from any owner or manager. Stay away. They told me it was brand new and clearly it wasn't.

I had a Samsung washing machine that randomly stopped working (wouldn't turn on). Chris was able to…read morequickly diagnose that the issue was in the main control board and after replacing it, the washer started right up and worked like normal. Saved me hundreds of dollars. He was very kind, knowledgeable, and professional. I will definitely be calling him for any future appliance issues.

From the owner: 18 years experience for all your appliance and service needs.read more

Purchased my appliances for my new home in 2017 for $11,000 (Bosch) plus washer and dryer for…read moreanother $3,000. The replacement of microwave was nonexistent after failing multiple times to communicate with the owner. Gave me a one year extended warranty. Really! Washer and dryer are just ok.

How disappointing - a local store with such poor service. I entered the store on March 1 looking…read morefor a new dishwasher; no one even said hello. I started looking around and while doing so, a young couple came in looking for an upright freezer. A man was sitting behind the desk inside the front door and acknowledged their presence and told them in so many words he could not help them, never getting up from the desk. They left, I looked a little more and then left and again no acknowledgement. I will have to go to a big box store, even tho I will probably have to order it. I know business is booming now, but remember when the bottom fell out? It could happen again and local businesses suffered the most and I did want to shop local:(