Thank you, Justin! I put in a Yelp request for service on…read moreour gas line to our stovetop. I received a courteous response from Justin quickly, exchanged a couple messages to diagnose the issue and he scheduled us within 48 hours. Justin showed up on time, provided the parts and service and then showed me his work and test to ensure my satisfaction and a reasonable price. Definitely will keep this locally owned family company on file and use them again as needed. 5 stars!

Excellent service. Honest, timely and fair cost for service. This is a true family owned company…read morethat ensures excellence in service!

Jesse and Carter went above and beyond in diagnosing a problem with our dishwasher. They were super…read morepolite and respectful, explained what they were doing and what they found, took great care in doing the work and removing/installing the dishwasher, etc. This level of service is becoming harder and harder to find, but Nextgen is definitely the real deal. If all of that wasn't enough, their pricing is extremely reasonable. Absolutely honest and trustworthy folks.

Got a dreaded error code on our refrigerator and they helped us texting me back in the morning…read morepromptly and helped me navigate parts warranty with manufacturer saving us a lot of money - Jesse was a great tech prompt, flexible, and communicative - highly recommended!

UPDATE: So shortly after I posted this Mr Appliance called…read moreme. We talked about my problem. Marty came out and said the board is fine but my washer shouldn't be wobbling like that. He wanted to replace the struts, but didn't want to charge me any more money because he wasn't exactly sure if that was the problem. So he came out again replaced the struts. That didn't work. He said it could be a spot weld that needs re-welded or the ring is shot. Neither is worth fixing since we can buy a new washer for that amount. Mr Appliance didn't charge us any more money. They did right by me and I wish this was a 5 star but one employee needs to learn to keep his ears open to listen to customers and not voicing his opinions. Thanks again for making it right. This place doesn't listen to you. First off I told the office to call my wife, since she is home and I'm at work. I told them that the control board was replaced but it wasn't calibrated and personality checked properly. That is why it is unbalanced all the time. So Curtis showed up and right off the bat said sounds like the motor is going out, front load washing machine never clean your clothes, the pedestals are the problem, shock absorbers are causing it to be unbalanced, and finally said it was the struts are going bad (I mean the shocks). Of course he had to call his boss to confirm. So we gave them $130.00 for nothing. I just wish they had listen to me. I did a lot of research.

Christopher thank for your expertise, knowledge in taking care of our LG stovetop appliance plus…read morealways making our appointments as you scheduled them! Thank You!!!!

No one answers the phone. If you show up the door is locked . No website no way to leave an email…read moreor a voicemail because the phone goes to a fax . I didn't really want to work this hard to pay someone for a washer . If I hear from them I might improve this rating. As I'm looking through the window the washers and dryers do look nicely refurbished . Unfortunately I can't seem to buy one

I needed a new refrigerator after my fancy LG refrig quit with a repair cost of $1,800. I looked…read morearound and was so impressed with this store. Ron was very helpful and knowledgeable and I really appreciated the help. I bought a nice refrig and picked the day for delivery. They were here first thing and setting it up was easy and it was over before it began almost. I will be going back here for any other appliances I need to replace. I score them a 10 plus. Thank you for working so nicely with me!!

Great communication. Works well with me in my rental houses. Highly recommended. So far has helped…read morewith dryer and fridge.

Jose is/was incredible! He's knowledgeable, a great communicator with an equally great work ethic…read more We will be using him many more times in the future!

My husband and I moved into a home with no refrigerator and needed one FAST. I saw Express…read moreAppliances' ad on Craigslist and we headed down to Boise from Kuna. Masks are required, but I forgot mine. Express Appliance supplied me with one so I could enter with my husband (THANK YOU!!) We found the frig we wanted and went with the financing option. It was super quick, easy and immediately approved! They gave us a fast delivery of 3 days and when Matt arrived to deliver, he was VERY nice and friendly which made my day! He put the frig exactly where I asked, was fast and professional! He made the interaction a pleasure! You have a great asset in Matt! Please let him know how much I appreciated him and how nice he was! We will tell our friends about Express Appliance whenever they need a new appliance! VERY IMPRESSIVE! Thank you so much, Matt and Express Appliance! You all ROCK!! A+++ Company!

I purchased a used dryer here 4 years ago, I had them deliver it, set it up & haul away the old…read moremachine & it's been working great! Based on that experience, I'd give them 5 stars. I took off a star bc I returned recently as I needed to purchase a set of stackable machines, but unfortunately they stopped selling used appliances, which was very disappointing. Customer service is excellent, they take care of you the moment you walk through the door, & are very professional. Prices are as low as you can get for new machines. If I was looking to buy new, I would purchase from here.

I had a Samsung washing machine that randomly stopped working (wouldn't turn on). Chris was able to…read morequickly diagnose that the issue was in the main control board and after replacing it, the washer started right up and worked like normal. Saved me hundreds of dollars. He was very kind, knowledgeable, and professional. I will definitely be calling him for any future appliance issues.

From the owner: 18 years experience for all your appliance and service needs.read more