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    Rescare Homecare

    5.0 (1 review)

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    11 years ago

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    Aurora At Home

    Aurora At Home

    1.0(5 reviews)
    5.2 mi

    Avoid!! If you need durable medical equipment look to another supplier or just buy it from Amazon…read more If you get stuck in a rental (rent to own) you will be paying 10 times the cost of the equipment or more. And supplies are outrageous also! I have a c-pap (which I love). Just got a replacement and when I was set up I was given very vague reply's as to what it will cost and how long the rental will last. I wanted to know the purchase price, which they would never give. All they would say is it all depends on my insurance. They also said the length of the rental was also up to the insurance company.... Which was a complete lie. My insurance company told me that Aurora sets the length of rental and price. (not that the insurance company is someone to trust either!). Right now they are billing my insurance company $194 a month for anywhere between 12-16 months. This will come down dramatically when I meet my deductible. Even though my out of pocket will be more manageable soon, they are still collecting a ton of money from my insurance company. Way over the actual cost of the product.... And guess what the insurance company is going to do..... Pass the cost on to us in premiums. We need transparency in cost and billing.

    I am extremely displeased with my customer experience with Aurora at home, Oshkosh. Waited for…read moremonths to get a call back. When I finally did was told they refuse to provide any service to me because when my old Cpap failed I bought a new one vs. renting one. It appears they lose revenue providing me service which they get paid for but, can't screw Medicare over for more charges so they don't do anything. What a joke!

    Rescare Homecare - homehealthcare - Updated July 2026

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