I bought my aids there and I like them . So I went back 2 days ago for a cleaning and in the first time I felt welcome , the lady adjusted my hearing aids sat down with me and explained everything to me . All the other times was not a good feeling so I am happy now. read more

This is my husbands 2nd set of hearing aids. He's having a hard time adjusting to first pair purchased there. Well, just order a new one! You have great insurance! Today, he had an appointment at 10, it was my fault got distracted and arrived 15-20 minutes late. Receptionist was very friendly. The audiologist was angry said she can give them to you. They are all set up! Knowing it was my fault for being late. Do you think that's the way to greet someone? I admitted my fault. I've had lots going on and frankly forgot! We were given no paperwork. I opened a box, asked "what's this?" Was told it's Bluetooth to attach to your tv!!!! So, his hearing aids are the new Sonos sound bar? Seriously?!!! No direction. Pretty much - we've billed your insurance! We've been paid! Doesn't matter if they work? If your happy? Nothing!!! I asked a question about a hearing aid that clips to glasses. Was told to look on AMAZON!!!! Well, I did! Hearing aids are under $300! Is that where they get theirs? read more

I called for an appointment to have new earpieces made for my hearing aids and was told I would be charged $50.00 since I was a new patient. The doctor took casts of my ears and told me it would take 4 to 6 weeks to get the new earpieces, the charged me $75.00 saying the person making the appointment had been mistaken. That was a year and a half ago, and still no earpieces. read more

Disclaimer: I only review businesses I feel very strongly about, so this will be a detailed review. Finally took my mom the other day to get her hearing checked, despite lots of excuses about how her hearing is "perfect"... I completely understand why anyone would try to avoid the doctor, but the frustration over the years just got to be too much. A family friend recommended Ascent, so we figured we'd give it a try. First of all, the office was easy to find, with convenient parking right outside - SO important in the winter in Cleveland. The office itself was surprisingly nice! Warm and welcoming (with coffee - also important), not too sterile like some doctors' offices or hospitals, with a pretty interesting vintage hearing aid collection right in the waiting room (I appreciated this while waiting for my mom toward the end). It's pretty obvious that the business is passionate about what they do. There was barely a wait before Chris (the audiologist) came out - then again, we went over the holidays, so I'm not sure what the wait is like during a busier time of year. It was just nice not to have to wait for a long time like other doctors' appointments. He was so friendly and warm. My mom was pretty anxious on the way there, but he definitely made her feel comfortable, joking with her and making conversation. I went back with my mom and sat in on parts of the hearing test. I can't comment on any of the equipment, but it looked pretty high-tech. Plus, the office was very clean... and smelled good even? Chris walked my mom through every procedure and test, and explained everything to make sure she understood (which is quite the challenge, actually). He definitely knows what he is talking about! After the testing, he explained her results to us in the same friendly, comfortable manner, and really took the time to answer all of our questions, and didn't make us feel like idiots. He gave my mom a lot of options for hearing aids (she obviously needs them) and discussed pricing but was definitely not pushy in any way. I was really surprised - there is some amazing technology out there now for hearing aids!! But it was clear that he wanted what was best for her (hearing-wise and financially), and he didn't make us feel bad at all when we asked about cheaper options. He was so patient with us and explained the pros and cons of each option fully. When we chose a pair that was in our price range, he spent time working with my mom to make sure it was programmed correctly to her ears specifically. We left with a pair of hearing aids (HOORAH!! but I honestly can't remember which ones she chose), and we made an appointment for 2 weeks out so that he could check to see if they needed any adjustments. He made very clear that he would be available to check in and fine-tune anything in the future, just to make the hearing aids are working the best they can for my mom. All in all, a huge victory for my family. And we are SO glad that we chose Ascent - I can see why it's starting to build a great reputation! I would honestly recommend this to anyone looking to get their ears checked (or a loved one), especially if there's some anxiety or denial. Chris is such a sweetheart and so easy to work with. He really makes the whole experience educational, and dare I say it, enjoyable. read more

A friend of mine had met Christopher Whitten, a doctor of Audiology, and said that he was very, very good, and had opened a practice here in Stow, OH. Dr. Chris's knowledge in his field is extensive and I was so pleasantly surprised at the results of the hearing test he performed on me. He explained in detail what he was going to do each step of the way and put me at ease immediately. I was even able to see my own eardrums on the monitor. He made suggestions on how my hearing would be improved, showing me the smallest hearing aid I'd ever seen, which would be hardly noticed. The cost was more reasonable than I imagined; most people pay more than $4,000 each for hearing aids which are not even state-of the art current ones. I highly recommend Dr. Chris and Ascent Audiology & Hearing. Make an appointment to see him and learn about your most precious gift of good hearing! read more

I am so impressed with the care and attention I received from Dr Whitten at Ascent Audiology in Stow. He took the time to explain every step of the tests and show me in detail the results. Because the hearing aids prices are so reasonable, I opted for one that I can control with my iphone. I left there a new person. Thank you Dr Whitten. Your patience and diligence is rare in today's society. read more

Dr. Chris Whitten is exceptional. He really informs his patients of everything they should know about the process and treats them with great respect. He helped us understand the hearing loss our child is suffering from and made us feel completely at ease. I highly recommend him and his knowledgeable staff! read more