As someone who has worn hearing aids for OVER 50 years, I would NEVER recommend Family Hearing &…read moreBalance Center to anyone for their hearing health. (testing or aids). This was the worst experience I've ever had in ordering new hearing aids. After 1-1/2 months, I had to travel in to their office to find out my hearing aids had never been ordered. They had my $500 deposit for 45 days & had no idea my order wasn't fulfilled. Had I not brought this to their attention, I doubt they would have ever realized their mistake. They were unwilling to credit me back the $68 for the hearing test as a goodwill gesture for their mistake. Apparently they are more about $$$ MONEY than customer service & satisfaction. AGAIN: I would NEVER recommend people use this business for hearing tests/aids. I ended up finding another audiologist in the area who had my new aids to me within 2 weeks - at a cost that was BELOW what Family Hearing was going to charge me for them!

I've been going to Family Hearing and Balance for over 10 years. Dr Welman has helped me find the…read morebest solutions for my hearing loss. She iis always responsive to questions and concerns I may have. She is knowledgeable and stays up to date on the latest research and new products. She really cares. The receptionist Jen is professional and has a very positive and cheerful personality. I would highly recommend Family Hearing and Balance.

I believe I have hearing issues and wanted to set up an assessment. The Dr. called me at 7pm at…read morenight just to ask me probing personal questions (medical treatments non ear related, my mental health, other very personal things). Then she essentially told me to check myself that I was imagining things (not verbatim but the message was clear). All this probing ended with her saying she couldn't perform an assessment and I should go to Kent. Could have just started and ended with that ma'am. Got off the phone and realized how inappropriate and uncomfortable that entire situation was. If you want someone who actually believes you and will provide help, don't go here.

Dr Japour and Michael are the BEST. I have been to 4 different hearing businesses since moving to…read moreOhio. This is the last and the best. I can hear now and have so much technology to help me hear no matter where I am. They ran many tests and were very thorough before even thinking about newer hearing aids. I can't say enough being so pleased

Hearing aid checkup they do for free when using their hearing ads! Great service with friendly and…read morehelpful audiologists! Julie Zickefoose is my usual audiologist and always informative and friendly! Really work hard to keep hearing good and issues solved! She makes transition to hearing aid smooth and without hassles! Parking is their free lot and elevator to second floor a breeze! Stairs are right next to elevator for a few steps up! Been to and used aids in the pass, but this is the best service and best transition yet! Love doing business with them!

From the owner: We are committed to improving our patient's quality of life through better hearing by offering…read morecontemporary treatment options with individualized care.

Dr. Brescia literally saved my life. I came to Aultman delirious, in pain and just found out I had…read moreMeningitis ( another hospital) . He saw me first and knew exactly what I needed. Took me right to the er and put a tube in my ear. When I got back to my room I was talking normal, recognized my family. Knew who I was and where I was. It was amazing. I can't thank him enough.

From the owner: "Ascent Audiology & Hearing is one of North Canton's top audiology practices, providing a suite of…read moreaudiological services, hearing loss prevention & diagnostic care, hearing aids, hearing loss counseling and personalized aftercare. Our services are customized to each patient's individual needs. Kelly Overcasher, Au.D., leads Ascent Audiology & Hearing. As the practice of audiology is as much an art as it is a science, Kelly Overcasher utilizes cutting-edge hearing technology with quality personal attention to ensure you get superior hearing healthcare."

This is definitely the best hearing place I've ever been with my mom. The audiologist is amazing…read more Super friendly super inviting takes her time extremely kind. The other staff members are all the same way. It's just a really wonderful environment. My mom is 99 so she's been to a few audiologist, and this one by far is the best. It's a very enjoyable, pleasant experience every time we come. She also has hearing aids that are not over priced and work well.

Professional, courteous, but also down to earth. I think Justin was excited to see me here as I…read moreactually was to hear. That kind of a zest for your profession is rare. They may have also saved me from my wife. I have been struggling with hearing loss for years and just waited a long time to do anything. So, she is pretty happy that the TV volume is normal in my house again. I am truly amazed at the difference these have made in the short time I have had them. I should have done this sooner. The hearing aids are super comfortable, I hardly noticed that they are there, and neither does anyone else. Thank you!

Extremely friendly and they are very knowledgeable. The service is always excellent and they take…read morethe time to be sure your hearing equipment is what you need and is working the way you want it to. I highly recommend them to everyone, after going to a couple other places I found them to be superior in every way and after 3 years of going there I can say I am glad I made this choice! Trust me you wont be sorry!

Disclaimer: I only review businesses I feel very strongly about, so this will be a detailed review…read more Finally took my mom the other day to get her hearing checked, despite lots of excuses about how her hearing is "perfect"... I completely understand why anyone would try to avoid the doctor, but the frustration over the years just got to be too much. A family friend recommended Ascent, so we figured we'd give it a try. First of all, the office was easy to find, with convenient parking right outside - SO important in the winter in Cleveland. The office itself was surprisingly nice! Warm and welcoming (with coffee - also important), not too sterile like some doctors' offices or hospitals, with a pretty interesting vintage hearing aid collection right in the waiting room (I appreciated this while waiting for my mom toward the end). It's pretty obvious that the business is passionate about what they do. There was barely a wait before Chris (the audiologist) came out - then again, we went over the holidays, so I'm not sure what the wait is like during a busier time of year. It was just nice not to have to wait for a long time like other doctors' appointments. He was so friendly and warm. My mom was pretty anxious on the way there, but he definitely made her feel comfortable, joking with her and making conversation. I went back with my mom and sat in on parts of the hearing test. I can't comment on any of the equipment, but it looked pretty high-tech. Plus, the office was very clean... and smelled good even? Chris walked my mom through every procedure and test, and explained everything to make sure she understood (which is quite the challenge, actually). He definitely knows what he is talking about! After the testing, he explained her results to us in the same friendly, comfortable manner, and really took the time to answer all of our questions, and didn't make us feel like idiots. He gave my mom a lot of options for hearing aids (she obviously needs them) and discussed pricing but was definitely not pushy in any way. I was really surprised - there is some amazing technology out there now for hearing aids!! But it was clear that he wanted what was best for her (hearing-wise and financially), and he didn't make us feel bad at all when we asked about cheaper options. He was so patient with us and explained the pros and cons of each option fully. When we chose a pair that was in our price range, he spent time working with my mom to make sure it was programmed correctly to her ears specifically. We left with a pair of hearing aids (HOORAH!! but I honestly can't remember which ones she chose), and we made an appointment for 2 weeks out so that he could check to see if they needed any adjustments. He made very clear that he would be available to check in and fine-tune anything in the future, just to make the hearing aids are working the best they can for my mom. All in all, a huge victory for my family. And we are SO glad that we chose Ascent - I can see why it's starting to build a great reputation! I would honestly recommend this to anyone looking to get their ears checked (or a loved one), especially if there's some anxiety or denial. Chris is such a sweetheart and so easy to work with. He really makes the whole experience educational, and dare I say it, enjoyable.

I bought my aids there and I like them . So I went back 2 days ago for a cleaning and in the first…read moretime I felt welcome , the lady adjusted my hearing aids sat down with me and explained everything to me . All the other times was not a good feeling so I am happy now.

Professional, courteous, and yet totally down to earth. Loss of hearing is something that is…read moredifferent for everyone. Justin seemed as excited to see me hear more clearly as I actually was to hear more clearly. That kind of zest for what you do is rare. And on a side note, they might have saved my wife from strangling me. I have been fighting hearing loss for a long time, and it took a long time before I even noticed. In the short time I have had these aids, I cannot believe the difference they have already made. Unreal!

Hearinc and Jim Morris have given me back some hearing that I was missing for years. I have always…read moreenjoyed music but I noticed I was missing all the music, especially after spending 22 years in the Army and in combat zones. After a very complete hearing analysis, they fit me with an Opticon hearing aid system that has changed my quality of life. I thank you. Jerry Hart, Alliance, Ohio

waited months to get my hearing aids and they fitted me with a pair of trial hearing aids. Kept…read morehaving to go back every two months for a software update according to the audiologist as the hearing aids would beep every hour. Did not realize the fact they were trial hearing aids until I went to a different company this year and they explained how I got ripped off. Would not recommend them to anyone, take your business elsewhere or you could be a dissatisfied customer like me. Sent a email to the company and no response.

From the owner: We specialize in all forms of hearing health care, from hearing aids and wax removal, all the way…read moreto providing hearing loops for the community. We create the best hearing lifestyle that we can for our patients to live their life to the fullest.