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    Residence Inn by Marriott Salem

    3.1 (77 reviews)
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    Curtain
    Joseph D.

    As a Titanium Elite Marriott Member.. This Marriott gets the review of shame. It just seems extremely rundown. Sheets were dirty. I got a nice upgrade to a 2 bedroom suite. Thanks. The manager was extremely nice and understand but there was a lady at the front today 10/29/2025 that was there around 2-3pm. She wore a n95 mask. She's probably one of the worst front desk reps I've ever dealt with in hundreds of stays. 1. The sheets in both rooms were dirty. 2. The walls and curtains... both dirty. I wouldn't come back here personally. It seems a tad sketchy. 12 parking fee... it's just not my type of stay: not to sound boujee Photos below for reference.

    I stay in my fair share of hotels as I travel for work and this one is by far the worst thus far. There is a gross stain on the ceiling above the bed, the tub faucet drips continuously and is connected to the bedroom, the bed conch lights flicker for a minute before fully turning on, there is literal trash left out and random items found all around. The only pro to this hotel has been the friendly staff. Otherwise it seems like where people live long term and stink up the elevator with cigarettes.

    Tub
    Farah M.

    I love Marriott, I would choose any Marriott hotel whenever I travel! But this place was a disappointment. The price didn't match the comfort and cleanliness I expected. The suite room they gave me needed a major upgrade. The bathroom could use some repair. The tub needs to be replaced. I thought it was just a stain but it wasn't. I mentioned it to the staff and she just said that they were aware of the problem. Hmmm?! They should decommission this room from their system until they have it fixed. I would definitely find another place to stay if I am in the area again.

    Exterior
    Paul M.

    Stayed here one night as I traveled for work. I am lifetime Titanium (have stayed over 1,700 nights with Marriott) and I often get free upgrades. This trip they gave me a two bedroom suite! Had a kitchen and living area and two bedrooms, each with its own bathroom. I was by myself this trip so the upgrade was not needed but appreciated! Had a nice stay and will come back if I am in the area.

    Went to Salem for the weekend. Appreciate the early check in.... What we didn't appreciate: upon arrival we were advised the elevator is out (. & actively being worked on. Door closed and not a soul at the elevator all weekend) So for that they waived the $12.00 parking. Has it become normal to charge guest an additional fee for parking at your hotel ( that we paid $480 for). Clerk advised she would have some help for us carrying our things up the stairs. But not until the employee appreciation party was over. We reserved a king studio. Upon entering our room, we notice a few things: DUSTY sprinkler heads, mold over a weird little spot on the wall. Busted toilet seat ( you could see the busted washer and the seat swiveled.)Got our stuff upstairs and just at the top of the stairs the handle on our ice chest broke. Sending water, soda, snacks cascading down the stairs, I go to front desk and advise the clerk what happened and asked for someone to help us get the standing ice & water off the stairs. She advises after the party she will send someone. Approximately 45 minutes later no one has arrived so I clean up as best I can. Never had anyone show up to assist us. Maintenance man shows to fix toilet seat. We ask if pool is open. Told us he was filling it and just needed someone to ask. Fast forward after swimming: granddaughter goes to shower. Those showers look so nice. But your giant glass leaks water all over the floor, the water pressure is awful. Took me 20 minutes to rinse the shampoo out of my hair. Not to mention that the bottom of the shower becomes an ice skating rink the second water hits it. We had approximately a 1/3 of a roll of toilet paper and nothing else. The paper towels are the cheapest I have ever seen/ used. Not a single dish towel or wash rag in the kitchenette. Just mismatched dishes and I swear one of the pans was from 20 years ago with stuck on . Ewww. The hide a bed has to be 10+ years old. Our 35 lbs grandson couldn't even get comfortable. That mattress was maybe 3" thick and had some weird stains. The couch when sitting leaned in on one side and out on the other. Our table lamp had some type of short cause it flickered. So we didn't use it after seeing that. Barking dogs at 3:30 am that was fun. On to the breakfast bar: talk about a beautiful set up...... but not a single alternative for anyone with other needs. Bagels, toast and muffins & cereals but nothing gluten free / sugar free even available. Waffles and hard as a rock biscuits with gravy. Eggs that according to Cheyanne are " cooked in a pan." Every topping you can imagine available for waffles. Including whipped cream / strawberries. Upon asking I was told no alternatives are available. I will take my banana and toilet paper and go. Asked same clerk if pool was still open and advised it was. But once we got ready and downstairs there was a sign & we were told that the pool was being balanced. Weird since it was 10:30 am and the pool was closed from 11-5( maybe over night would be a good time to " balance the pool." I asked Cheyanne about her telling us the pool was open and was advised that 1000's of kids are in that pool. I asked if she was delusional because we had been the one people we had seen in the pool twice now. Was extremely disappointed with your hotel. I think maybe some of the higher ups ,making the decisions about these rooms should come and spend a couple nights in your own hotel to see exactly what it's like. Maybe send in a secret shopper. If you remember I wrote that we reserved a king studio, thought it interesting that the blankets on our bed stated queen size on the tag. And our 5'2" granddaughter laid across the bed and her ankles & feet hung off. Pretty sure your beds aren't the same size as beds on the outside. For what you all charge we should expect better service.

    Lack of air vent cleaning and black ceilings yikes! How can they charge $170/night for this????

    The absolute worse Marriot I have ever stayed at I even escalated my complaint to the manager who "kindly" hung up on me after I asked for her further assistance. They're super rude, do not behave like a Marriot. Never got a call back so had to exxkate my complaint of this dumpy hotel their corporate office. The location is in a sketch area on top of it, backed up to the freeway, "upgrades" are half Down. . It's a pit and service is atrocious. You've been there warned thus place is a dump and service sucks

    Look at all the build up of dust. Vent fan cleaning can be executed with a brush extension on a vacuum cleaner.
    Andrew M.

    Our suite was uncomfortably designed and constructed. The bedrooms were cramped, but the common room was still tight. Cleanliness is a challenge for the staff. The bathroom vent looked like this:

    Breakfast room
    Cameron C.

    The property is conveniently located next to highway 5 (& CostCo for gas). The staff was very nice & the Spa was enjoyable. The physical plant on the surface looks great. However, Being a Marriott Gold Member, I have a lot of experience with and expectation of Marriott Properties. I stayed in room 327. The freeway noise (cars going by) was noticeable enough to keep me awake, the bed sagged toward the middle, and the toilet would fill till almost overflowing and would slowly empty over several minutes (for no apparent reason). Now a year later, had some car trouble. Stayed in room 330 - all good till traffic noise woke me at 5:45am. Atleast breakfast at 6am. Suggest staying in a lower floor at other end of hotel. Staff still pleasant, and breakfast was ok.

    "Down for maintenance"
    Dave S.

    I'll begin this by saying I haven't stayed in a wide variety of hotels(I almost always go with the same companies), and I also don't like leaving bad reviews however, but we went on a vacation to Oregon and decided since it was a vacation we would spend a little more and go with a well known company like Marriott. Now as many have said before me I have no idea how this place has the name Marriott on the outside. While it's not dumpy, it is a pretty basic looking building. On the inside from the outdated carpets and wallpaper and yellow brass fixtures it's obviously never been updated since the day it was built. The first person that checked us in was polite enough but that sort of went downhill with the supposed "manager" by the sign on the wall Tim. We had an issue with the toilet backing up with normal use. And instead of sending someone to handle it. I was handed a plunger. The rooms carpets were stained and torn, the furniture was old and ratty and looked like it was picked up at a thrift store. The bed was so worn out that my back hurt every single morning I woke up. And it may sound like a first world problem but we spent the extra money because this hotel had a pool and spa tub. The pool looked like it hadn't been cleaned in months and the spa was "down for maintenance" by a sign but the employee there basically just said it was broken with no idea when or if it will be fixed. And it was wrapped off with caution tape. The whole facility was poorly run and in poor condition while expecting top dollar. And so I don't come off as just another loon. Pictures to follow. We have family in Oregon and if we ever decide to take a long trip here again. We will stay farther away and dodge Marriott in Salem just to have a decent stay. Will never return.

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    Page 1 of 2

    Ask the Community - Residence Inn by Marriott Salem

    Review Highlights - Residence Inn by Marriott Salem

    In this day and age of declining customer service, the Salem Residence Inn is a breath of fresh air.

    Mentioned in 2 reviews

    Read more highlights

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    Home2 Suites by Hilton Salem - Guest room

    Home2 Suites by Hilton Salem

    (14 reviews)

    ALL AREAS ARE REVIEWED 1-5, 1 being the worst and 5 being the best…read more Reservations-5-Super easy via AmX Parking-5-Super easy, plenty of out front parking Room-5-A great room, partitioned to split if you want. Desk was great, lots of room with a large additional rolling table for more space if needed. (I did move a lamp to the desk for more light) Mattress/pillows-5-Very comfortable bed, could have used a firm pillow to match the medium and soft ones; overall a great sleeping experience. Bathroom was large and the water was super hot. Elevator speed/availability-3-There are two elevators and only one was working, and it seemed to get stuck on floors occasionally. The good news is the stairs are right there and easy access. Gym/pool-5-I didn't use the pool(although many people were) but the gym was very good. The was a full compliment of dumbbells from 5-50 lb., a cable machine, bench, kettle bells, and cardio equipment. Restaurant-n/a none, but the free breakfast was very good. Staff-5-Front desk folks were really nice and helpful. No known benefit if you are a Diamond member which surprised me, I was told that because there is no on-site restaurant there were no a diamond perks...not sure what that means. Price-5- Very good pricing. Overall-5- I will definitely stay there again if I am in the area. Shout out-Raven at the front desk, really nice, hospitable, and answered all of my questions with a smile.

    Again, I saw this last week. My friend and I were there at the hotel, and we went downstairs to get…read morebreakfast. I saw that Hispanic girl were struggling to keep the lobby clean and cook, and that girl at the front desk was just sitting down and using her phone and chatting the whole time. I was watching her. I see they don't work as a team. very disappointed.

    The Grand Hotel in Salem - Lobby

    The Grand Hotel in Salem

    (165 reviews)

    $$

    I'm VERY impressed with The Grand Hotel. It is big, warm, welcoming, and far more posh than I'd…read morehave expected for its "hotel star" rating. My room was far larger than expected, and was very well-equipped. In addition to all the standards (in-room refrigerator, microwave, etc.) was a white noise (and others) machine to assist with sleep (one minor gripe is that the sound isolation between rooms isn't terribly great), and a wall-mounted thermostat for the air conditioner and heat. One very thoughtful touch was two bottles of water, free of charge, already in my room upon arrival. Staff was incredibly helpful, professional, and friendly. My room was immaculate, and there were no signs of wear on anything nor neglected repairs. Complimentary breakfast was better than most. The mains also vary from day to day. There is a separate waffle station from the main hot dishes, and it features pastries that were far better than most, which was a really pleasant surprise. The covered parking garage is TIGHT, and is shared with the in-hotel restaurant (Bentley's), and the Salem Convention Center, so it can get crowded. There are two "Blink" EV charging stations, which is appreciated.

    The Grand Hotel in Salem provided me with an amazing stay. From the time I walked in, the service…read morewas amazing. I was checked in quickly by Scott, given a rundown of how things operate such as breakfast, where the elevators are at, the onsite restaurant operating hours, and parking info. Upon entering my room, I found it to be clean and cool. The room also has a coffee maker, mini fridge, and microwave. The hallways where the rooms are at are kept warmer at about 80 degrees. That is my one complaint. During my stay, it was hot outside and coming i to the hotel, it was cool, but going through the hallways to my room was hot. Breakfast is free and actually good! I couldn't wait for the breakfast because I liked it and I'm not usually a breakfast foods person. The hotel has an exercise room, pool, and hot tub open from 5:30am - 10pm. Many times I visited, the hot tub and pool were empty, leaving me to have a quiet, peaceful soak. I'm early to rise and Anjelica was also wonderful. I needed more coffee at 5am and she was at my service. She didn't come off as if I was bothering her. Offered me different types of coffee and asked me which condiments I needed. That's when I found out that there was also coffee and creamer in the lobby. Anjelica gave me a bag to carry all of my items upstairs. The hotel lobby store has items priced about average for a hotel, maybe slightly cheaper. One thing that caught my eye was the small bottles of distilled cpap water. The bottles were only $3. I've never seen that anywhere while traveling. Parking is free and easy to get to. The hotel is decorated beautifully. I throughly enjoyed my stay. The hotel restaurant is good and I left a review for them as well as the convention center. The value for the prices paid is really good! I will definitely stay here again, when I'm in Salem.

    DoubleTree by Hilton Hotel Salem, Oregon - BarLounge

    DoubleTree by Hilton Hotel Salem, Oregon

    (94 reviews)

    $$

    The location is very convenient and right off the freeway, but that also means a lot of traffic…read morenoise if your room faces the highway or Market Street. A big positive was the free EV charging -- I woke up to a full battery and continued my trip with no issues. Check‑in was friendly, and the warm cookie was a nice touch. The room itself was spacious with a couch, though oddly the couch doesn't face the TV. The end table was sticky and not cleaned properly, and I noticed a burn hole in the carpet near the bed. The carpet overall is showing its age and could use shampooing or replacement. They also charge $15 for a hotel type breakfast that would normally be free at other hotels which was disappointing. I skipped it and went to Elmer's down the street instead and had a much better meal for about the same price. Convenient location and great EV charging, but the noise, worn carpet, and cleanliness issues keep it from being a stronger stay.

    I'm in town on business. My office booked this hotel. I definitely would not have chosen this…read more location. I can hear traffic noise all night. Lots of light coming in the windows. Very noisy. On top of that the bed is hard as a slab. Very uncomfortable. The pillows are terrible. Fortunately I brought my own Hest pillow so at least that was comfortable. But here's the real reason for dropping it to one star I'd give them less if I could. Went to the lobby this morning no coffee! No breakfast! You had one job. You failed. I would never choose to stay here again.

    Comfort Suites Salem - Bathroom

    Comfort Suites Salem

    (49 reviews)

    $$

    I recently stayed here for 4 days while working in Salem for a work assignment project. At first I…read morewas a bit disappointed. The receptionist put me in a far away room on one end of the building on the second floor when I asked for a high floor room by the elevator/lobby. Before I got to my room I was disappointed. I went back and had to wait a bit before I got helped. However, she switched me to a close room near the pool. I actually loved this room. Even though it was close to the pool, it was super quiet, recently remodeled, and convient to the breakfast room. They had sugar and peanut butter cookies at checkin with coffee and the breakfast was good. They even had grapes at breakfast too and a variety of food selections. They would switch the offerings so sometimes there was sausage other days bacon - and some days we had scrambled eggs and other days it was boiled and fried. Some days they had bagels other days they had English muffins. Lots of variety. I liked that they had a small little book and game library near the lobby too plus a variety of tourist literature. The place was cozy and felt like a small apartment. I had housekeeping one day, but not the others. I would have tipped to have housekeeping every day, but that didn't happen and i wasn't expecting it. I also had a bit of trouble getting recognized as a Choice reward member because my work made the reservation, but I did get things fixed. It's in a quiet business/medical cul-de-sac close to the freeway, but the rooms were quiet and the place had everything essential for a good stay. It's close to a pretty man-made lake. I stopped to see the geese and visit the bakery cupcake and cookie place nearby. It's a great value for what you get. I would stay here again. I would recommend this place for people staying in Salem.

    the walls are paper thin, you could hear the upstairs neighbors breathe. this had to be the worst…read morehotel stay ever. for $150 dollars i could've slept in my car and atleast had some peace and quiet. awful experience, ill never come back.

    Residence Inn by Marriott Salem - hotels - Updated July 2026

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