Marriott Charleston Riverview is an ideal choice for those visiting Charleston or Folly Beach as the location is ideal without the steep price of downtown hotels. We were able to easily drive to Folly Beach for a day of Beach walking and hanging out on the pier. Surprisingly, there is little street noise for the close proximity to a major access point to the city. A small marina is nearby which allows viewing of docked boats as well as those sailing the river. The staff is friendly and seem happy ensuring guests feel welcome. The hotel is well-maintained with comfortable beds and very clean bathrooms. The only recommendations I have would be to remove the dated popcorn ceilings in the rooms and modify bathtubs to a walk-in showers. Highy recommend and we would stay again! read more

Its almost impossible to earn top level status at hotels. You need to stay 40-50 nights a year. I don't travel for business any longer, so I have high end credit cards at the major hotel chains to gain status. I am a Platinum Elite at Marriott which is two levels below the top Ambassador Elite. Nonetheless, I receive a lot of benefits like lower rates, early checkin and late checkout. Positives: Early checkin and checkout. This was key bc I arrived @ 1 pm, and on the day of departure I had a late flight; Two bed/two bath room, w living area and full kitchen. My niece and her family stayed with me so it was nice being in the same room, and having privacy and space; Comp do it yourself beer & wine in the afternoon; Nice Staff. Negatives: Dated room w/ popcorn ceiling, door jamb in disrepair and dusty furniture; Small gym (with two of us it felt crowded). The positives far outweighed the negatives. If I visit my niece again I would stay here again. Its great to have status at Marriott. read more

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We just spent 5 nights at this hotel and it is awful. Checked in late at night and the suite they assigned had an overpowering smell of mold. I went to the bathroom in the middle of the night and stepped in a huge puddle of water ( source of mold?) that was coming from the ac unit closet. They gave us another room the next morning. I went onto to the balcony and discovered a sizable hornets nest under the railing, I immediately notified the front desk. The woman, who was pleasant, stated they would "send someone up". No one came. if anyone disturbed this nest the injury would be devastating. The breakfast offers the cheapest food you could imagine. The "bold" coffee was a light colored brown water. The front desk personnel were very pleasant but unfortunately that does not overcome the horrible management. Shame on Marriott. Don't book! read more

Well my wife and I are Marriott owners we only stay in Marriott brand hotels as long as there is one no farther than 10-20 miles away from our destination. We are on a trip with my mom, my dad just passed and I needed to get her away for a while so we are on a little road trip. This is our first stop in Charleston, after checking in we came up to the double room I booked and I went into the first bathroom and I said we will take this room. I didn't want my mom to see the shower because alls we keep telling her is how wonderful Marriott hotels are and resorts are. The shower panel was cracked and just repaired with silicone and the whole top was just barely holding on with the caulking. The wall actually moves see the video, really Marriott has employees that are that fricken lazy to repair something correctly. So that is number 1 number 2 the heat, we turned the heat up when we go here. In the morning we got up and it was still a little chilly my mom said ya I had to take the towels out of the bathroom and use as a blanket it was cold. I said why didn't you get the extra blanket out of the closet, she said there wasn't any. My wife went and looked and nope nothing there was one in our room. So we left for the day returned at 3:30 came up and the cleaning lady was in the hall so we asked for an extra blanket, she said there should be two one in each room we let her in to see there wasn't one. So back to the heat, I turned up the heat becuase I noticed there were sensors that once movement stopped the heat would stop I put it on 72 an 1 1/2 later it's still 68 I called down they sent up someone he tells me to shut the bathroom door that it sucks the heat out and put the heat on 78 well it's been 2 more hours it's Only 69. We only have 1 more night I don't want to move. The breakfast was good this morning the front desk people have been friendly. read more

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This place is as old as Charleston itself. Checked in. Turned on the lights and immediately saw a roach in the kitchen area trying to escape. Sleeper sofa with stains. Dirt under the sofa. Dusty In the bedroom only stayed for two nights. Spoke to manager they couldn't do anything due to lack of availability. They offered to spray it but why would you spray it when people are staying in there and inhaling harmful chemicals. Breakfast included but not many options. Def will NEVER stay here ever again. Avoid this hotel. Go elsewhere that's much cleaner. read more

Everything went good until leaving The lady taking care of the breakfast buffet 1st started by treating my 45 year old wife like a child We did go to the front desk I was asking for her name that's when she started with me using the F word and telling me NEVER to come back Marriott has gone down hill We won't be using ANY Marriott's going forward. We were also told we would get a phone call from the mgr Miss Brown NO PHONE CALL Like I said Marriott is going DOWN HILL read more

We are frequent travelers, staying at Marriott hotels here and there. Although we have enjoyed being in this hotel, they fall short of the mark when it comes to their advertising as "riverview!" We requested a view from the top floor of the river when we booked. When we arrived, we were given the 3rd floor (they have 4), overlooking the pool and parking lot. No water in sight. I strongly suggest they either rebrand their name, or inform people that there are no river views! Refrigerators are older and need upgrades. Otherwise, it is a fine hotel. Even allows dogs to stay. read more

I was very disappointed with this property for three (3) reasons: 1. That Marriott would have it associated with their brand as it is currently. In my opinion, it indicates a woeful lack of oversight & quality control. 2. This could so easily become a property worthy of a 5-star review if management/ownership were to make a determined effort to provide accommodations & personal experiences representative of standards of excellence. 3. Multiple personal experiences & observations during my nearly one week stay that, in my opinion, indicate either a lack of willingness or awareness of the most basic of standards in the hospitality industry. I would have checked-out after spending only one night if I had not been staying as someone's guest & doing so would have caused personal embarrassment to the individual who, in good faith, had arranged & was financially responsible for the accommodations. While I have many reasons to rate this property as poor, the most disturbing may be the misrepresentation of security measures. A sign at the rear entrance states the doors are locked as of 8:00 p.m. Every night during my stay, I returned after 8:00 p.m. - sometimes several hours past the designated hour. Not once did I find the doors locked & requiring key card access. Do NOT let the Marriott name mislead you into believing quality is assured. Do NOT be swayed by the aggregated rating as many of the highest rated reviews are several YEARS old. Instead, consider reviews posted in only the last 12 months. ___________ Fellow Yelpers! If you find this review to be helpful & want to help others benefit from it, please take a moment to rate it. Thank you! read more

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Pros: -great location, nice views, a bit quieter than staying in downtown Charleston -enjoyed continental breakfast -hotel itself well maintained -relatively fast check in process Cons: -Suite that I stayed in reaked of stale cigarettes and mildew... like hits you in the face when you open the door -room had modern appliances and updated furniture, but structurally felt outdated -clog in one of the bedrooms sinks Overall, I would stay here again but would highly encourage staff and ownership to update rooms and reduce odors. Charleston is full of other nice hotels, fixing these problems could pose a competitive advantage. read more

Convenient location is about all I can say positive about this hotel. Breakfast is very lackluster with minimal selections and the room cleanliness wasn't even subpar, it was disgusting. Turned down the bed to discover blood on the comforter! Nastiness in the bathroom with a crusty, moldy toothpick on the counter and long black hairs everywhere in the bathroom. Pulled the extra pillow and blanket out of the closet to find no pillow case on the pillow and an odor to them. Definitely would not recommend and certainly won't be staying here in the future. read more

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A tucked away little road just off Savanah Hwy called Ripley stands three hotels and another across the marina. No action (food, drinks, whatcha got?) other than California Dreaming, again, across the lagoon. A bus comes every hour (twice an hour on weekends, check the schedules at the front desk) shuttling visitors to and fro to Market Street, downtown Charleston. All front desk operators and managers were of the finest training and all posessed a natural customer service style, all very professional. Two beds in two separate rooms, a kitchen, living room, and a table with four chairs was a good space for my two week stay. The pool, weight room, computer room were all up to speed with current models of everything. The daily breakfast is an excellent buffet of most everything one could possibly want. Here's the problem. The beds were so soft, soft to the point that each day I awoke to significant back pain. Not very painful, but very noticeably irritating. read more

Residence Inn by Marriott Charleston Riverview - Walking to California (Dreaming) 08/2017 - Hotels Near Me - Charleston, South Carolina

We actually stayed here twice. Once on our way down south and again on our way back north. This location and its setup made traveling with our pup easy and convenient. The 5 star rating reflects just that and obviously those traveling solo or with children may have a different perspective on this hotel but for us, it was perfect. We have nothing but great things to say about this hotel. It's in a fantastic location, is very very dog friendly, and although it's not fancy, it was clean and made traveling with our dog easy. They put us on the first floor both times. We actually ended up in the same room both stays lol. We had direct access to the back entrance to easily take out our dog in and out as needed. It was secure and you needed your room key to come & go. Just around the back of the building there is an open field to walk/run your pup with a complimentary poop bag station. I mean, could it get any better than this? read more

Google Two bedroom suite. Awful experience for our Mom's 75th birthday. Second day room was bombarded with cockroaches. Had to throw away holiday baked goods shake out all of our items & clean everything in our garage when we got home. Room had lots of dust & cobwebs. Older suite in need of an update. read more

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Nope! Do your self a favor and look elsewhere. This place is in need for an update. The room was ran down. Black mold on bathroom floor. Kitchen was dingy and dirty. Front desk staff seemed overwhelmed and not on top of their game. Housekeeping staff get the star! They were upbeat and pleasant! Beds were meh! Place needs an update! We are Marriott reward members and won't ever be back here. read more

Residence Inn by Marriott Charleston Riverview - Black mold on bathroom floor. Disgusting!! - Hotels Near Me - Charleston, South Carolina

AVOID THIS HOTEL! On January 25, 2023, I booked a suite level room at this location for the 3rd week of February (2023) through Hotels.com. About a week after I confirmed the booking, which I acknowledge was "non/refundable", we experienced a major health setback with an elderly family member necessitating that we stay close to home, rather than travel to Charleston, SC. After several attempt through Hotels.com to have the Residence Inn Riverview show even a moderate level of compassion for our circumstances, we were told that the local manager was unwilling to do anything to help my family. My view is that we are paced in a further hardship position simply because of profits. I do not recommend that anyone book at this hotel. They are magnificently uncaring and do not possess even the most rudimentary understanding of "customer service"! read more

Stayed here years ago and it was super nice. This time, not so much. It needs some renovating and upkeep. Furniture was falling apart and couch was ripped. The beds were extremely small and uncomfortable. The shower didn't drain. Breakfast was covid style in a brown paper bag and simple. But it served its purpose for the two nights we stayed. read more

Residence inn April 16-19 2023 After a horrible stay at Springfield suites (Both owned by Marriott) we cancelled the next week and tried neighbor Residence inn. We were delighted we did most employees were nice especially working front counter. And Joselyn the Breakfast Lady Who I can't say enough about her, she is a wealth of information. She steered us to areas of interest in the area and made sure we had enough to eat. I will return to this hotel for several reasons but mostly because of Joselyn's friendliness. We stayed adjacent to the elevator and were not bothered by any noise. The suite was vinyl couch different than Springfield cloth that was loaded with mites. They supplied cookies in the evening ever night (Springfield one night} If u stay here, please say hello to Joselyn for us. We will be back shortly. read more

EVERY NASTY REVIEW IS 100% ACCURATE!!! Marriott already gives me consumer whiplash due to inconsistency in all of their properties. But this one actually drove me to set up a Hilton Honors account and MOVE BRANDS ENTIRELY. Disgusting mold in the bathroom, on the floors the walls and the ceiling. Cockroach carcasses on the couch!!! Blood smears on the side of the couch?!!? I couldn't even stomach the idea of opening the cabinets or fridge. They should sell this property to Econolodge. read more

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Residence Inn by Marriott Charleston Downtown/Riverview is one of my favorite hotels in the Charleston area. This hotel is great for family visiting town and business clients that are staying a little longer and need a nice place that has plenty of room to breathe and be comfortable. The location is great and convenient as it is close to everything, but is still far enough away that it is more quiet and relaxed. The staff here is amazing and goes all out to make sure that everyone has everything that they need to have the best stay. This hotel has been consistently excellent throughout the years and it is recommended. read more

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Our first stay at a Residents Inn was very pleasant,efficient,cost effective and seamless....all components for excellent vacation experience. Located on James Island and literally a 8 minute drive to Charleston's French quarter this Animal friendly hotel {$100.00 surcharge} boasts large suites with fully equipped kitchens,king sized beds, coin operated laundry on several floors,self parking,free breakfast,Nighttime meet and greet events on Mondays,Tuesdays and Wednesdays with light snacks and free wine and beer,Free shuttles to and from the French Quarter starting at 5.00pm until 11.00 {A much appreciated service for a night on the town without the hassle of parking and/or driving impaired} The property is well maintained,service is exemplary and the breakfast crew are just about the happiest and most helpful folks I've ever met in a paid accommodation. This is a family accommodation with repeat customers that plan their vacations around this location so kids of all ages abound,populate the large pool area and dominate morning breakfast and evening snack times...so be aware this is not a sedate,quiet and calm hotel environment in public areas. That being said I would love to stay here again with all things considered and commend the staff for a very calming and memorible stay..... read more

Residence Inn by Marriott Charleston Riverview - Hotels Near Me - Charleston, South Carolina

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By far the worst hotel ever. As I'm sitting her typing a roach creeps across the floor. Outside of that it smells of dirty mop water. The rooms are very outdated. When you shower the water pools in the bottom of the tub making it appear as bath water yet you're showering. The toilet had to be flushed 3 times to get the waste out of it. This hotel won't remain a Marriot Brand long or at least it shouldn't, as it definitely doesn't fit the brand. Honestly I should have given it zero stars. It's just that horrible. read more

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Last stayed here in 2014 and the place has definitely gone downhill since. Use to have social hour along with the morning breakfast buffet. Social hour is gone. Place could use a major overhaul on the interior. Even set off the smoke alarm when taking a shower. You think that they would have installed an exhaust fan to alleviate the problem. As a Platinum Plus member was really underwhelmed and disappointed with our stay here. Try somewhere else. read more

Extremely disappointed. I made the reservations via Expedia. We were traveling with our pet. Checked in and not once was a pet fee mentioned. It wasn't until I checked out that I realized you charged me an extra $100 dollars for having a dog in the room for one night. When I addressed the issue with woman at the front desk, the response was completely callous... "It's you're responsibility to read out website as well sir". I find it absolutely absurd that this was not mentioned at check in and will not be staying at a Marriott again. read more

I don't really recommend this hotel, I would return if I had no other options. Pros- Friendly staff and free parking. Cons- Insects, I found a ladybug in my room Dated and worn furniture Walls, carpets, window coverings, and windows in poor repair. Common areas seem to lack cleanliness, including the lobby which was recently remodeled. Overall the place is just dated, in poor repair, in need of a remodel and some extermination. I don't recommend this hotel. read more

I needed a pet friendly hotel so I booked this one for a long weekend stay. I am a Lifetime Platinum member with over 3,000 nights globally with Marriott - I have seen great places and a few not so great places. Overall, this Residence Inn was not bad - rooms could use a little updating though. I would have given this property a higher rating, but when I went to check out, the front desk handed me my invoice and I was overcharged by over $75. When I brought it to the attention of the attendant, rather than saying she would check on it, she begin to argue with me. Fortunately I still had the confirmation on my phone so I pulled it up and showed it to her. She still insisted on arguing with me. After some debate (not sure what we had to debate since I had the reservation in black and white), she agreed to adjust my bill - which took about 10 more minutes of my time. I complained to Marriott about the front desk service, and fully expected some form of response from the hotel, but that was 9 days ago and I have heard nothing. Things go wrong at hotels and I know that. It's the follow up and how the situation is handled that proves a property values their guests. Since I have not heard anything, my assumption is that this property doesn't really care. Fortunately I have a choice and will choose somewhere else next time. (To add insult to the injury, I just checked my Marriott Rewards balance and they shorted my points for the stay.) read more

This place has the best complimentary breakfasts anywhere and I will definitely stay here again! We went here for a long family weekend and had a great experience. The rooms are huge and loaded with all the amenities you could want from a full kitchen to a living area to a large vanity near the bathroom. We also had a huge balcony with great big chairs and a table on it that we sat out on in the morning and evening. The complementary breakfast menu is expansive and they keep it stocked all morning long, as opposed to just putting out food and when it's gone, it's gone. You get so much for your money here. It's not walking distance to downtown, but if you have a car, it's well worth the short drive in! read more

Great place, friendly staff and the room had obviously just been refurbished so it was clean and fresh. The room next door was being worked on but we never heard any ruckus. My only complaint is false advertising...it's not downtown! They have an evening shuttle, but that's not what I was looking for...so I drove. read more

This is my first time staying at a Residence Inn. I was pleasantly surprised. The free breakfast was great - better than Hyatt Places. The scrambled eggs were great; a thing top of the line hotels often struggle with. The onion/pepper potatoes were great as well. Other options included breads, a make your own waffle machine, fruit, yogurt, and cooked ham. The options changed day to day so those potatoes I loved only appeared once - future days had grits instead and sausage instead of ham for example. The room - with free Internet - was nice. There were two windows overlooking the pool in room 218. When walking into the room there was no "hallway" or entrance. You opened the door right into the desk straight ahead and kitchen to the right. Pass the desk was a 3 seat couch. Off to the right of that a flimsy coffee table, an armchair and a TV between the two windows. The TV swiveled to either the couch or bed. A bathroom was at the farthest interior point of the room. The sink, having no door to it, was outside the toilet bathroom/shower room. The kitchen had a normal sized fridge, microwave, 2 burner electric stove, sink, and island with 2 stools. My favourite thing about the room was the availability of plugs. There were two in the lamp bases on either side of the bed. There were also two on the desk lamp which was close enough to the right side of the couch to be used from there as well. There is a free hourly hotel shuttle from 1730 to 2230 to Market Street. There were also free receptions each weeknight - beer tasting, snacks and drinks, etc... Cons: 1) The shower was cold the first morning and I couldn't get it to warm up. A call to the front desk discovered that they had many complaints and had to reset the hot water tank. I think it would have been nice to print out a letter and stick it under each door or something. It was fine the next time we went to use the shower. 2) I guess this ties into my point above on communication. One day there was a storm while we were away from the hotel. Upon returning we saw the cable was out. A call to the front desk informed us it was out city wide. Of course not the hotel's issue, but a sign in the lifts or somewhere would have been nice. 3) The second day housekeeping took our dirty towels but left no clean ones. A call to the front desk brought 4 towels to our door faster than I've ever had a hotel deliver something! 4) The plates and silverware at the breakfast were styrofoam and plastic instead of real tableware; not "green" and not lending itself to a homey feel. 5) Some of the room lamp shades were very dusty. Overall a good stay at this property. Nice grounds and the hotel is located in a quiet area. You cannot walk to the historic part of Charleston, but the drive is not long at all and there are activities in Charleston that offer free parking, such as the Palmetto Carriage Tour, so have a rental car doesn't add too much of a cost to your trip. Parking at the hotel is free. read more

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not sure how old; but lobby and breakfast area upgraded since previous visit; good breakfast; clean rooms, friendly & helpful front desk staff nice, even free dinners three nights per week - CATERED by local restaurants; they even have an evening shuttle to the historic district rooms large, and up to date; good Internet connections hard to find first time in dark even with gps ( road splits into three at fork - bear right! then continue to final turns ) read more

For a family friendly hotel option this was exactly what we needed. Our flight was late arriving and by the time we landed we needed some good hospitality and weren't disappointed. We unfortunately missed the hospitality event they had that day for the 4th, but could tell by the decorations that everyone on the staff had really tried. The pool area was consistently clean and stocked with towels. The breakfast buffet was quite the ordeal. A huge selection in terms of your basic hotel breakfast buffet (eggs, bacon, waffles, grits, fruit, cereal, bagels etc), however there were SO many people staying at the hotel that it was a bit of a madhouse. Definitely not the ideal breakfast situation for a holiday weekend. I will say that the next morning when we checked out it was very early and perfectly calm and hospitable. The rooms were clean and well laid out for a long stay. Definitely make sure to request room service if you need it daily, we were unsure if their policy but our room wasn't serviced the three days we stayed so we had to request towels and a trash bag. read more

I just traveled from out of town and drove over 9 hours to get to this hotel. I booked this place over a month prior. I had my husband book this room under family and friends and received an amazing rate. I called prior to arriving, gave my name and confirmation number, asked if I could check in early and if there was anything that was required for me checking in other then my ID and credit card. She stated no and confirmed my reservation and moved up my check in time. When I arrive, after the fire alarm situation left us outside, I went to the front counter, I was greeted my the front desk clerk looking me up and down, no smile, just a stare. I told her my name and I was checking in. She asked me for my ID and credit card. When I gave them to her she pulled my name up and asked me for my "paper' confirmation print out. I told her I did not have one but I had the confirmation on my phone for the reservation. She asked me who the friend and family were. I told her it was my husband who booked it. She stated she did not care and without the printed out reservation and approval she could not check me in and give me that rate. I asked her what she was talking about because the day before I stayed at a Marriot Riverview in Charleston and it wasn't an issue but now it is. She again stated she was not checking me in and giving me that rate. I ended up canceling my reservation and going by to the Marriot Riverview where they treated you like a human being. Prejudice at its best!! read more

There is a free shuttle downtown and the staff is friendly. This hotel is fine if you do not have a pet. The low rating reflects what I perceive as being deceived by their staff and pet policy. When I called to book my room I was told simply that the hotel is pet friendly with no mention of a fee. Upon arrival I was told there is a $100 fee for my pet for the night. For this reason, I would not return. read more

This hotel's house keeping department is the worst i've ever came across. The first room i was in had pet hair everywhere to include on the hangers in the closet and a hug hair ball on the floor by the sink. The second room i was moved to had a ridiculously amount of dust and a used towel draped over the shower curtain from previous guest. It took me two times to let the front desk clerk know to send someone to my room. I left for majority of the day only to come back and notice that no one came. I stopped by the front desk again and finally someone came (house keeper supervisor) only for her to say she personally cleaned my room. She obviously had not cleaned my room due to the bed was not made (no personal items was on it), the trash from last night was still in the trash can, the used towel was still in the bathroom, and the same dust collection was there (1 inch thick). I can't believe the supervisor stood there and lied to my face like i couldn't notice. i have worked as a housekeeper, inspector, maintenance, and front desk clerk at hotels and i know this is definitely below standards, especially for Marriott. I am now in the military and do a lot of traveling and have stayed at many hotels and this is by far the worst i've been at. I would definitely not have expected this from a prestigious hotel like the Marriott hotel. The hotel's address is 90 Ripley Point Drive, Charleston,SC 29407 and the phone number is (843)571-7979. I wish there was an option for no stars. read more

I enjoy this Residence Inn. The rooms are regular for Residence Inn. The hotel is located on the marsh, which is a decent view. The complimentary breakfast has a good variety. Monday through Thursday, they serve manager's social, which ranges from heavy snacks to a full meal. This is better than most Residence Inn's dinners. You could eat breakfast and dinner there and never go out and not regret it. Wednesday night is always cooked on the grill and is always good. The staff are friendly and helpful. I stay here every week and wouldn't stay anywhere else. read more

This was a really wonderful residence inn! Local teas from america's only tea plantation, a scavenger hunt game for kids, really pleasant staff, cute s. Carolina waffles. Wonderful bedding. We even had small chocolates on the bed with turtle towel creatures!! My only complaint is that they ran the dishwasher w 2 cups. Eek! Water waste!! They offer an hourly shuttle after5:30. Great pool area. Clean public spaces. All in all a very nice stay. Southern hospitality shows!! read more

Residence Inn by Marriott Charleston Riverview - They have a turtle spotting hunt game for kids! - Hotels Near Me - Charleston, South Carolina

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Well this hotel used to be a go to for all my trips to Charleston, but the hotel has aged poorly. The room staff failed to do my room twice during my weeklong stay because I had a dog in the room, even though the dog was kept in a kennel whenever we left the room. Front desk staff and restaurant staff still great, but the hotel just needs refreshing. read more

They were very accommodating and the rooms were clean. We stayed in a suite and found that sleeping with the doors closed was a lot warmer than leaving them open (1 AC for the whole unit). We needed to make an emergency pharmacy run in the middle of the night and the desk clerk was very informative as to who was open 24 hours and he even printed us a map from the hotel to the pharmacy. The continental breakfast was bad. I mean really bad. I mean worse than any continental breakfast I've ever had (sub par for even Marriott). The eggs weren't eggs. Idk what they were but they weren't eggs. The croissant I tried had to have been 5+ days old. It was hard and stale. I could go on but we gave the breakfast 2 tries and then we went out to breakfast for the rest of our stay. I'd stay here again but I won't be eating breakfast here. read more

Well, things started out nice enough. The place looks a little older than I expected, but the rooms were nice enough and spacious. The staff was nice and the best amenities where: the daily wine serving, the breakfast was good, and the free shuttle to Charleston City Market area (our shuttle driver, Stanley, was the highlight of the stay here - very personable). Stanley should get a raise and a promotion! Marriott should be proud he works for them. On the morning of checkout, my girlfriend was gathering things and started to look under the bed to make sure nothing went under when she was greeted by a snake! I went down to the front desk to report it and the general manager said "I can't say this is the first time it's happened. At least you've got a story to tell now." They did at least knock $50 off the bill, so they made an effort, but it really freaked my girlfriend out. Need less to say, we won't stay there again. The only reason it gets 2 stars is because of Stanley! He deserves 5 stars, but a snake in the room really subtracts from the overall rating. UPDATE: 10/05/2012: The best thing the Marriott could have done was simply apologize. However, Katie (Sales Manager.....see her response, dated 10/04/2012) would rather suggest I misunderstood what the manager said (his context). Perhaps both Katie and that manager need further customer service training. Don't get me wrong, I do appreciate her reaching out - it was the right thing, but she wasn't there and doesn't know what the general manager said or the context in which he said it. I won't take her up on her offer of 'further resolution' because there is nothing to resolve. I thought my review was very polite considering the circumstances. The stay was very enjoyable expect for 2 things: 1) the snake 2) the general manager And, let's go ahead and add 3) Katie's insulting reply that I misunderstood the context. I work in a customer service driven industry and have to say that I don't appreciate that response. A simple 'sorry for your experience' would have elated me, but now I'm more determined to spend my money someplace else. read more

Stopped here 1/2 through my "griswald family vacation " to Orlando from North Carolina. The room is awesome 2 bedroom suite very clean. The staff is super nice from the guy that held the door for me to the lady that checked me in everything is great so I'm giving them five stars read more

Very, very pleased with everything here at this hotel. Would like to give a shout out to the hotel clerk, Michael. He had a very warm smile and greeted my husband and I very cordially. He offered help with directions and restaurants upon registration. A business is only as good as the employees that work there. Thank u Michael! read more