Worst experience ever! We had issues from day one with the rental company. We stayed in Sea Lodge II. While the house is decent and not far from the beach, the management company does not do a good job. Lack of response to issues after repeated calls and even stopping in their office. Spiders and bugs everywhere inside and out of the house with no action to fix it. Broken fridge, broken toilet, and bug infestation. We called the first day and were told they would send someone out, called the 2nd day and the 3rd stopped in. They did stop by and glue the toilet to the floor. On checkout day, we lost the keys to our truck. The lady I spoke with said oh well you still have to be out of the house so they can clean. At 9:30 our door code was turned off and check out is not till 10am. They know we are here with no place to go and would not extend the courtesy of allowing us to stay in the house without rudeness or me having to state the fact that they are not being very flexible given the circumstances. I have been coming to the area since I was a kid and never have we had such a bad experience. read more

Extremely disappointed in Resort Realty and the home we rented, the Green Heron, for our annual obx vacation. Jamie from Resort Reality contacted us on the drive down and said there had been a leak in one of the bedrooms and a fan was running to dry it but when we arrived our nightmare began. Our first impression on arrival was the musty disturbing odor when you opened the door. Their was a giant fan blowing attempting to dry off the carpet in the queen bedroom on the middle floor. The carpet was soaked with a brown fetid smelling liquid that had apparently leaked from the toilet. All the wood trim was soaked and smelly as well . The bathroom was not cleaned and the tub was half full of dirty water . Closet in front queen room on middle door smelled of mildew so bad that it couldn't be used and was concerned to even open the door. King room on front bottom had black stains along the wall which also smelled of mildew and carpet was pulled away from the wall. Vines with thorns grew all through All the stools by the outside bar which we cut and removed in order to use it. Multiple nails and screws were picked up around the deck in the pool area which was recently renovated. Nails protruding from the repair work on fence stuck out and had to be hammered down so no one was injured. Six guess woke up with sore throats and ended up with sinus and respiratory issues which still continue. FYI, No one was sick upon arrival. Contacted Jamie from resort realty who sent out a company who shampooed the carpet in the bedroom and put in a dehumidifier which did not help. The dehumidifier ran for two days and drained the water thru a hose into the bathroom sink. The process stunk very bad and the sink was out of commission during that time. The bedroom carpet never dried and no one was able to sleep in it all week which meant someone sleeping on the couch and doubling up in one bedroom. The toilet in that bathroom remained clogged during the week. Every carpet in the entire house was stained and smelly with a particular cat urine odor in the 1st floor bedroom and a vomit smell in the main dining area. Overall the house appeared dirty and dated. Contacted resort realty several times during the week and finally on the last day was offered a$400 refund for our "inconvenience". We paid $13,000 to rent a 10 bedroom house and were only able to use 9 bedrooms and basically a work zone. Renters beware. read more

Rented Breakaway home. Wifi didn't work consistently, Twice called about it and it was restored for a few minutes then quit working. House had Mice in it!!!! Spoke to Resort Realty and they wouldn't do anything to compensate for issues. Guests left home early due to rodents. read more

BEWARE!!!!! My personal experience with resort realty was HORRIBLE. I contacted one of their events people (Linda) to book a house for my upcoming wedding. She suggested listing # 5514 Sisterly Love. The house looked amazing on their website & showed a large driveway & a public beach access next door. I was told that there should be plenty of parking. I specifically asked about the backyard since my reception would be held there. I told it was big enough to easily accommodate my guests. I was urged by the events person to go ahead & book it & pay the deposit since this particular house always books the weeks that I needed. So I booked it. I wasn't able to go down there until a few weeks later & decided to drop by the house to get some ideas of what I could do in the back yard. I saw the house & cried. It was dump. The entire house badly needed to be painted (rust going down the house from each nail), the steps were lifting up, some places in the back the wood was rotting, the driveway the show in the picture on their site is actually that houses drive & the house next door driveway, & the yard was tiny. I immediately contacted them to try to work something out to get out of this dump of a house. I ended up suggesting we all meet (me & the events lady Linda along with the two brokers there that I had been working with, Jerri & Nancy). I was under the impression that I would be meeting THEM there to show them what was wrong with the house. Well, two other ladies I have never dealt with showed up. They had a small idea of what was going on but suggested I look inside the house. I was sorry I did. it had obvious spots where holes had been in the wall & a crap patch job done over, the kitchen was beyond filth (more than just a season of baked on crap in the microwaves & ovens), the carpets were filthy, there was water damage in most of the rooms, & the house just overall smelled horrible. I ended up cancelling my contract with them on the house & was told since I didn't have trip insurance (which Linda said I wouldn't need to worry about since it only covered weather related stuff), I would have to wait until the house rebooked to get my $1900+ back & they would take $100 of it as a cancellation fee. Well, the house FINALLY rebooked, but when my check finally arrived almost a MONTH after it rebooked, it was $325 short. I called & they gave me some lame excuses as to why. I DO NOT RECOMMEND THIS COMPANY AT ALL! Their ads are EXTREMELY misleading & they have HORRIBLE customer service. read more

Horrible Horrible! To many things to complain about it was a disaster house unsafe! Owner could careless we might as well just pitched a tent! To many other resorts to give your business to plus promised our housekeeping fee back but no ck has been in the mail! what a farce. read more

NEVER use Resort Realty for your vacation. The unit my family stayed in was filthy and had a huge mildew issue. The company refused to move us to a new unit and instead brought in an industrial dehumidifier and industrial air purifier to help with the smell. The doors to the deck are so rotted we could not use them. Horrible experience! We called the company and went to the office to speak with a manager, but they pretty much told us we were lying about the conditions. read more

DO NOT USE Resort Realty! I only gave 1star because you cannot give anything less. We arrived to 107 E Proteus "Jewel of the Sea" to unsafe, unclean and a house that looked NOTHING AT ALL like the online pics. Issues included - unsafe stairs & deck (rotten and broken wood), no a/c (in 100+ degree weather), ants & other bugs, mold/mildew smell, very dirty -cobwebs, mold in coffe maker, stains on the "newly updated carpet", 4 burnt out lghtbulbs, no outdoor lighting and bunk beds that were duct taped together. Resort Realty blamed the owner, explained the cleaning crew was short-handed, sent 3 construction workers that said if they had a family they wouldn't want them on the deck/stairs (the only entrance to the house) and sent a window a/c unit. We had no rights and nowhere to go. We left early and Resort Realty did nothing to make us want to go back to OBX again. read more

Obviously, most people (including me) write reviews on businesses only when they've had a really great experience, or a really poor experience. The nature of this review is in the latter category. I rented "Changes in Latitude", in Duck, from 9/2-9/9 2017. First, I will submit the positives: the condo location was perfect....a short walk to the beach, as well as to the town of Duck. The kitchen has been updated, which is very nice. Hopefully, they will continue with the updating of carpets and bathrooms. It was nice to have an actual laundry room, with a table for folding clothes. The decks have been well maintained, and appeared to have been recently conditioned. I appreciated instructions left by the homeowners for logging on to Wi-Fi and operating the televisions. And the keyless entry was great! And now for the negative: as soon as I arrived, I had to start cleaning. When you're at the beach, and you're not outside, you want to see outside. I had to wash all of the sliding glass doors and the kitchen window before that could happen. You could see debris on the floor that had not been swept. There is an island-type thing in the kitchen, and you could tell it had never been moved and swept under. In the master bathroom, there was a dirt ring around the toilet brush and plunger because they had never been moved and cleaned under. The shower/tub was filthy and the shower curtain had mildew all along the bottom (I took photos). I threw that in the washer with hot water and bleach while I cleaned the bathroom. I'm certain the homeowners are charged for cleaning services that were not provided (except by me). It pains me that I had to wait until 4 PM to get into the condo, and then clean once I got in. I received an email toward week's end with check-out instructions: "call this number from the home's phone and press a number when prompted", but I received a recording that the system doesn't recognize the phone number. I had to go look up the office number then and call again to let them know I was checking-out.....I suppose so the so-called cleaning crew could come in. I filled out a survey that I received, and cited my issues. Fran, the Sr Rental Manager emailed me an apology "if you had called us, we would have been glad to send ANOTHER CLEANING CREW to your condo". Really? So, I guess I would have packed everything back in my car and left the condo so they could do what they had all day to do in the first place?! As the saying goes, "you have one chance to make a first impression", and Resort Realty failed to impress. read more

Terrible service! Waited 6 months to repair damage to a beach front house we've rented for a decade and so were not ready for us even though we booked a year in advance. Shuffled us off to another, more expensive house way off the beach. In the repairs, they removed beach access stairs and outdoor shower even though it was listed in the description. Made zero effort to make amends - well, offered us back $90 from our check for a 3 week stay. They were totally unapologetic. Never again! read more

My extended family had planned this vacation for over 7 months at Resort Realty's Point Break #1760. It didn't take long for us to start finding problems with the house. Upon arrival back slider was not level and would not lock so it opened without key code. Key code system didn't have any power to accept the code on the assigned door, we had to contact rental agency to have it fixed. Other than over memorial day weekend for 3 days, we were the first weekly rental for the season and we hoped that the property was ready for us to use, unfortunately it had many issues that took up a lot of our vacation time to fix. We would suggest adding a garbage disposal. I would also suggest making umbrellas available both on the upper level deck and around the pool. We were told that the A/C unit that was leaking out of the attic access panel had given maintenance problems every year. Wish we would have known that before booking this property. The pool heater was not ON upon arrival (the breaker was in the OFF position) and did not work for three-fourths of the time we stayed at the property and we paid an additional $400 for that service. We requested half of the money back during our stay and have not heard back. After speaking with the rest of our party, they are now wanting the entire $400 pool heating deposit returned. The pool was never cleaned during our stay. They should update their pictures of the property online so that people are not mislead to think that the adjacent and nearby lots are not vacant. This misleads the renter into thinking they can see more of the ocean from the property because there are no houses obstructing their view. Two of the faucet fixtures in the bathrooms were loose. One showerhead leaked water out the glass door onto the floor making one family point it at the wall, forcing them to have to stand completely against the wall to take a shower so they wouldn't flood the adjacent bathroom. One of the A/C vents in a bedroom did not work (would not allow air to flow). One of the exhaust vents in a bathroom did not work. One of the fan lights in another bathroom flickered on and off when in the OFF position. The carafe with the coffee maker was a mismatch so the coffee did not flow easily through and would get caught in the reservoir forcing someone to stand and hold the carafe in a position that would manually open the reservoir. The A/C overflow was clogged and began dripping from the attic access panel onto the hardwood floor at the top of the steps. Even after workers came twice to fix the A/C issues, the dripping still remained a problem. The dripping water from the A/C was colored so we don't know what was in it. We were worried about mold, legionnaires disease, etc. We had a baby there, a person currently battling breast cancer and two senior citizens and everyone had to walk through it. Every time we went up or down the stairs or the family staying in the upstairs bedroom went into their room we had to step in the puddle even with towels trying to catch the water. A universal remote to control the entire house was missing for 3 days. There was a broken shelf in the refrigerator when we arrived. The refrigerator water filter was in need of replacement when we arrived. We weren't expecting a 2 person laying down hottub for a 6 bedroom house. It was quite small for our party. One of the members of our party stood over the grill and cleaned it for an hour. The propane tank for the grill was empty upon our arrival, leaving us with our dinner uncooked on the grill one night while we scrambled to find a replacement tank. It took two trips for us to get reimbursed for it because the office did not have enough petty cash on hand. There was also an ant and spider problem inside the property. One of the members in our party put a computer in the loft area the first day we arrived and the next day opened it and it was infested with ants. So, instead of being a vacation, it turned into just another work week for us, running around trying to fix problems. read more

We rented Phoenix in South Nags Head and had high but reasonable expectations. However, we were sorely disappointed. We should get a discount since we had to share our home with a few roaches and a very well fed mouse!!!! The cleaning crew forgot to wipe the surfaces so there was sand on everything. You would think they would actually pick up the shell pieces left behind by the previous tenant and wipe the sand away. They also left the used bars of soap in the showers. EWWWW. The unit has 4 TVs. The TV in the master works well. The TV in one guest room gets sound and the TV in the other guest room gets a picture. I guess we could have put them together. The main TV would freeze for a few seconds every minute or so. The refrigerator smelled like very strong fish. We had to move the children out of the bunk bed room because of the amount of foul language and crude drawings on the underside of the bunks and the top headboards. It would have made people that write on bathroom walls blush. I came home completely unrested because of the hard bed and the fact that I couldn't close the blinds because slats were missing. I called Resort Realty and they listened but just said they would let someone know and that the roaches are indigenous to the area and it's really hard to keep sand out of ocean front homes. read more