Dale provided amazing customer service at Syracuse Bicycle in December when I purchased the…read moreCannondale mountain bike, when I picked it up in February and when I went in to get accessories and to check the way I was fitting the bike with how I was riding. The price was much more reasonable buying it in December and I believe I received great value in this bicycle! I have been riding the trails, on my college campus and around the neighborhood with no problems. Today Dale helped me be prepared for the expected tire blowout with tools and a spare tube to change it with. Also, I purchased a very low profile bag for under the seat to help keep the these live savers on the trail. Finally, Dale showed me the different lubricants to use on the chain. I purchased the oil and he gave me a little instruction on how to best apply it. Knowledgeable people with great customer service is a combination that I appreciate from Dale and Syracuse Bicycle!

Great customer service, speedy repairs, knowledgeable staff and a vast selection of bikes and…read moreequipment. I took my 15 year old Trek in for some much needed maintenance and I am more than happy with the value and level of service provided. I'm sure I'll be back when it's time to buy that long term bike for my son.

Amazing service, they were very nice about adjusting my EBike I bought online. They didn't make me…read morewait even though they were busy.

After discovering my son's mountain bike in the garage with a completely dismounted rear tire and…read moretube, I dropped it off for service at Murdock's. A day later I got a call to pick it up and discovered that the tire was not only repaired, but they had done some other adjustments and tuning as well. My son reports that the bike operates like new and he couldn't be more thrilled. I'm so glad that we have an independent bike shop that provides such outstanding customer service! They've earned my business and I'll be back and recommend them to anyone who asks for the best place to buy or service bicycles in Oswego.

I am just amazed every time I take o lne of our many bikes to the bike loft. I have always been…read moregreeted by a friendly person who never fails to provide me with a professional opinion of how to solve our bike's problem! They call the minute the bike has been repaired and it is always fixed in a timely manner. I am always afraid of repair costs at other places but the bike loft is beyond fairly priced. They review what was done in writing and verbally and answer questions when I have them. They have a well stocked store with a great bike inventory and accessories. I highly recommend them!

I received a damaged E Bike purchase online. After talking to the lady at the Bike Loft in person…read morewith the part in hand, the online seller sent me a new rim and money for them to repair the new bike. After two weeks, they told me it was done and the price was $85. not the original $35 that was quoted, The new counter person gave me the old " there is a lot more work involved with an E-Bike wheel repair" routine. Please stop, I'm an engineer Since that person is an X Generation and I'm a Boomer generation, I realized that an argument would be fruitless and this was the place to take the issue...

Chris and the team at Advanced Cyclery always do a great job with repairs and maintenance of our…read morebikes. They advise us of maintenance items to keep an eye on and are very thorough. They are really great people too! They have an excellent selection of E bikes and many other bikes and gear to choose from. Stop in and see for yourself!

I bought a used bike and specifically asked for the bike to be tuned up. Not only did I call ahead…read morewith the request but had a lengthy conversation with the associate who took my ticket order telling I needed a complete tuneup along with having the tubes replaced. Long story short, the bike was not tuned up. The bike tech simply changed the tubes. No tune up done. Complete waste of my time. I bought a new seat and seat post and computer for the bike, which they promptly put on. No complaint there. Did a test ride in parking lot and gears had a noticeable "noise." Tech stated it just needed a few adjustments. He fiddled with the gears a bit and then noise stopped. He said I basically got a free tune up with the tire repair and everything is in order. I asked if there was a issue if I could come back. He said "of course." Did my first test ride, and there are noticeable problems with shifting. Asked for a discount since: 1. Order was improperly taken and was confirmed in store. 2. I now have to wait over two weeks for tune up; which is a major inconvenience--especially after being very CLEAR that the bike needs a full tune up. 3. Dismissed my issues with the gears in the parking lot and stated just needed a minor adjustment--no recommendation that might be a deeper issue and clearly a tune up is needed. . . which the 9 mile bike ride revealed. Chris, the store manager, completely dismissed my issue---despite telling me in shop that his associate had indeed missed the correct write up on the order. Worst customer service ever. Felt gaslighted for bringing up the issue that a full tune up was indeed needed and the shop had completely wasted my time.

Had a very good experience here recently when I was out shopping for a bike for my girlfriend. The…read moreguys here were very patient while we tried out many bikes, then tried some more, then tried the same ones over again. This is always important when buying a bike, and they made my girlfriend very comfortable when she was working her way through her decision. To make things a better fit, they gave her a good deal on a quick modification to the bike that was done while we waited, so she could try out the fit. Any bike purchased here comes with 2 years of tune ups for free as well as a bottle and cage - can't beat that! While it's crazy to find three bike stores within a half mile of each other, this is the only one you should visit while in New Hartford/Utica area.

I kindly asked the manager to look up a replacement lens and he wanted to charge me twice the…read moreactual amount to get it into the store .$74.00 lens and he wanted to charge me $150 ohhh and I almost forgot he was extramly smug and unpleasant the entire time I was in the at this location. DO NOT RECCOMEND THE STORE

There are a lot of cool bikes for sale here in the shop. I was hoping that they might tune up my…read moretwo mountain bikes or buy them but they aren't taking on new work or purchases until August. That being said, I had time to speak with the owner for quite some time. He is a very personable and cool guy. helped me decide on my next trip for some deep southern blues .... Memphis and Santa Fe. I found him to be a very "real" and genuine human being. This guy understands the struggles people/ students who aren't Uber wealthy struggle with. I look forward to doing business with this establishment for any biking adventures needs in the future.

I've been here a couple of times already for a helmet and an inner tube. The owner Tom is super…read morefriendly and helpful. It's more of a bike shop people like to stop in to say hi because of good experiences. He's been helpful getting the exact price point and quality. Don't be fooled by the size and selection. They have affordable options available and also some really super high end products. Some really amazing bikes and service. I definitely recommend stopping in and getting set up with a new ride. They have plenty of E-bikes to get up those Ithaca/Cornell hill.

Glad they are open! Had a flat got it fixed while I waited…read morethanks Jay! Lots of Giant Bike options and accessories. If you don't want to go into the shop you can pull up and call him and he will come out and get your bike. Very accommodating.

They are the best bike shop I have ever been to. Great personal service and very patient and…read moreknowledgeable. Thanks