Customer service was beyond excellent!…read more I dropped my two bikes with 4 flats. I had asked about puncture proof tires but the tech did not recommend them for my bikes. Price was fair and received a veteran discount. I was told they would text me when the bikes were ready. They only took a week for repair. I went to pick them up and the parking lot was FULL.! They told me to pull around back and they'd help me with the bikes. The young man put them in the back of my truck for me. I highly recommend the Squeaky Wheel for all your cycling needs!

Excellent service, a true bike aficionado, will be my go-to bike shop in the area. Thanks for…read moretaking the time out of your beach vacation to assist us with our repairs brother!!

We bought brand new Aventon eBikes, and the derailer wasn't functioning correctly. We went to the…read moreAventon Casino site and saw that this was an Aventon endorsed shop. We contacted them and explained the problem and they had us bring it in right away. They literally took less than 24 hours to fix the bike. Everybody who works there's absolutely amazing. We're so excited to have this Shop in the Antelope Valley. Thank you to Sam and the others. You rock.

I've spoken to them on the phone 3 times but haven't been to the shop…read more The first time I wanted to buy a QuietKat trailer (they're a dealer) and had questions about getting it to attach to my ebike; which have been mostly unanswered. For some reason I thought as a dealer they could contact the mfg and ask the question for me but I guess that didn't occur to them. I've not had any follow-up contact from them on it. I guess I'm just left with communicating and ordering directly from the mfg now? I just want to know what size axle the bobbins fit on and no one can get an answer for me. You'd think there's someone they could just call and ask and tell me; but they'd have to want to sell the product first. I get that the bobbins are out of stock on the website; but there's NO ONE who can say what they fit on, and no one is capable of finding out? If they don't fit I'd be happy to look elsewhere, but they left me in limbo. Then a month later I told them I'd like to come down to see the shop and see if there's anything else I might be interested in buying from them locally. I mentioned I'm legally blind and riding my bike in from 25 miles away and asked if they had a 120v outlet I could charge from. You know... cuz they're an ebike store. But I guess not. He said they *might* be able to find me a plug to use "for a little while if they aren't too busy" but it was very non-committal. Didn't give me any warm reassurance that they could handle something as simple as helping me charge my ebike if I ride a 50 mile round trip to get there and home... with the intent of purchasing something. I've been taking my bike to Block Bikes in Palmdale. The owner is incredibly friendly and always has a socket for me to charge with. He doesn't mess with the "ebike" parts, but handles all of my other bike needs. I've been incredibly satisfied with his service so far. He's just not an "ebike" shop. And at this point, given the general attitude of the two shops, I can't see why I'd ever bother going to the actual "ebike" shop. It sounds like if you don't buy your bike from Open Trails, they just aren't very interested doing any other business with you. I had to stop driving 8 years ago and my ebike is my ONLY form of transportation. The businesses which let me to charge there are the people who allow me the freedom to get out and be independent again. Costco is great about it, my doctor's offices are great about it, a regular bike shop Block Bikes has been great about it, the VFW has even let me charge there and I'm not a veteran, the library has helped me charge... the ONLY business I've asked so far who's waffled on the idea, is the "Open Trails Ebike" shop. Who only deal with ebikes. That seems kind of ironic. We're talking like $0.30 of power here. I'm a long-distance ebike rider, I've put 2300 miles on my Ariel Grizzly in the last 7 months and I need regular service on it. It would have been nice to form a lasting relationship giving my business to an actual "ebike" shop who can discuss my ebike needs as an ebike rider. In 7 months I've gone through a pair of tires, 3 tubes, got Tannus liners, 3 sets of brake pads, have needed some minor repairs and adjustments made, needed chain lube, needed a badly bent brake disc replaced and now need new tires again. I'm probably the most consistent ebike customer in Palmdale and I'm delighted to pay people to do the things I can't. So I'll keep going to Block Bikes to get that stuff taken care of, and will continue to buy my ebike specific parts online so I don't have to worry about if I can make it back home or not.

Evan was Great!! He is very knowledgeable and trustworthy. You can loan him your bike all day to…read morework on it and he will be responsible and care for your bike. He was responsive and timely. Don't bother taking your bike to a store; Call Socal Bike Guy and he will help you!

Worth the money! He came to us to set up 2 new moped-style e-bikes. He knew exactly what he was…read moredoing, spent some time making sure everything was done right. He disposed of the packaging, and even showed us how to use our new bikes. we'll be contacting him with it's tune up time!

I needed a last minute repair done before loaning a bike to a friend and these guys did while I…read morewaited.... Super friendly and very skilled! Great bike studio!

This was one of the worst customer service experiences I have had with a bike shop…read more 2 Peaks Bikes advertised and photographed a 2025 bib but shipped me the older 2024 version instead. The difference is obvious, and I provided clear photo comparisons. Staff admitted by phone that the wrong item was sent. Despite acknowledging their mistake, they refused to accept a return and attempted to hide behind a final sale policy. They then asked me to pay additional money to receive the correct item that should have been sent in the first place. A final sale policy does not excuse misrepresentation. When a business sends an item that is materially different from what was advertised, that is the business's error, not the customer's. Blaming the buyer while admitting fault is unacceptable and unprofessional. Rather than taking responsibility, this shop chose to argue, deflect, and shift the cost of their mistake onto the customer. I will be disputing the charge and sharing this experience publicly so others are aware. I would strongly recommend shopping elsewhere if you value honesty and accountability.

Lucas was great to work with! Very knowledgeable and was able to service my bike in no time. I've…read morealready given his number to my cycling buddies who need mobile service. Thanks Lucas!

Lucas at twt has worked on my bikes a handful of times only person I trust . All ways on time ,…read moreprofessional easy to work with . Would highly recommend

Hey man, your lawyer never called- did you find my battery that was missing? Anyway that's it…read more Tell your lawyer I'm waiting for that call that's it update complete you have to a few days before you get back from your house so you will get your credit info for your info to your credit union and credit union credit card credit your account info you can credit union account info and credit card info and credit union right credit card credit your credit union credit credit card credit union credit rrrru You have a lot to learn and learn about the job you need and how to get a new card in a job you need and learn more from them in a way that you can get a young person job and you can learn more about your life than you are in a good job you are in a job that is very very good and very

Old school indy shop. Great people, great work for a fair price. I brought in my 02 HD Road King…read morefor tires brakes and oil service. Many happy miles since. I'll definitely be back.