NOTE: I filled my lens prescription elsewhere, so this review is just about the eye doctor…read more PROS * Staff were mostly fine * Eye doctor (when I finally saw her) did a good job CONS * Parking - Park at Java Nation or Whole Foods, buy a drink, and walk over to this location. I couldn't figure out how parking works in this area. * Clear your schedule - As other reviews have noted, speed is not their strong suit. Definitely the longest trip to an eye doctor I've had. I came in on a Fri morning, and it took them about 15 mins to get me in. Had an eye test done and then sat around for another 20 mins. Another test. Another 15 minutes before I finally see the doctor. All told it was a 1.5 hour visit for maybe 5 minutes interacting with staff. * Skip the "flip the eyelid" test. One of the young techs that worked here tried to do this and it was super uncomfortable. I don't even know if his hands were clean. He couldn't seem to do it and I couldn't get over someone jabbing their finger in my eye. He ended up just really frustrated. When I finally saw the eye doc like 45 mins later, it didn't even come up. * Masking - While waiting I sat in a crowded waiting room, nobody wearing masks, which I guess is fine now but when cold and flu seasons rolls back around ... OTHER They required two visits - They couldn't see me for both glasses and an eye doctor check (i.e. check for problems). This was supposedly due to an insurance requirement, but the incredibly slow service means I had to come back and dump another entire afternoon in a month. NOTE: You'll see a very reasonable reply from the company below this review. Please note that I haven't been back because a friend visited months later and said they had the same experience. As requested by yelp, that does not impact my review, but it did keep me from trying them again.

Poor communication and customer service. Unfortunately, the staff appears to be removed from the…read moreautomation process of scheduling appointments. Who selects a tools/service (automated appointment scheduling), pays a contractor to develop and manage the tool and when the service does not meet the standard- The company said it not my fault, it's the patient fault. They have decided the patient must decipher how the process works. In addition, the patient better not challenge the mistake or failure in their office. This location is nothing but an assembly line of POOR CUSTOMER SERVICE. Diversity Training would be a plus too!

I had my LASIK done with Dr Holzman last December and the whole operation went very smoothly…read more Professional staff, honest about all the questions I had and the procedure was an out-of-this-world experience. They really did help calm me down during the operation, which I actually enjoyed since it was something I will never experience again. Loved working with them!

I cannot say enough about the professionalism and care Dr. Holzman and his team showed during my…read morelasik surgery. I was quite nervous about this surgery and everyone along the way reassured me and answered all my questions and concerns. Day of surgery I was still nervous, but they treat you so well and provide such a relaxing environment, that you have no choice but to chill! I don't know why I was so nervous, the surgery on both eyes was over so quickly and I was so well-informed about what post-surgery would feel like, that I had no surprises whatsoever. If you are going to trust your vision with anyone, then do so with Dr. Holzman. It's been a month now and I'm loving that I can see clearly now when I first wake up in the morning and all day without the aid of glasses or contacts.

Hi, I'm Caleb Stewart. I originally had Wavelight Optimized LASIK with Dr. Andrew E. Holzman at TLC…read moreRockville's location on August 6th, 2021. Initially, I had a great experience. Every staff member was sweet and I was confident that the surgery would go well. Unfortunately, there were a few red flags that I will list below. 1. The technicians there claimed that my prescription was stable when it wasn't and my vision quickly regressed after a year. Furthermore, I had prior dry eye disease and the technicians lied and stated that it wouldn't be an issue...now I have a severe case years out. 2. I didn't get to meet with my surgeon to discuss risk of complications, if I'm a true candidate or not etc. 3. The staff didn't explain other alternatives such as ICL and didn't give a solid recommendation on what path to take. If I was told to wait until my mid 20s I probably would've had a better outcome and less chance of regression. 4. TLC decided to change the location of the surgery from Tyson's Corner to Rockville last minute also modifying the laser as well which could have had an effect on my overall outcome. Suddenly, when I developed all these complications TLC offered little to no help in contrast to how I was assisted pre-op. I now have day-time starbursts, haloes and severe dry eye which induces irregular astigmatism...causing awful ghosting that can only be possibly fixed through scleral lenses or extensive dry eye treatment. I've had to quit many of my hobbies and it made my quality of life way worse for a while. They only offered "enhancement" surgeries to improve my vision which are not FDA approved and make complications worse for many patients. I'm still not comfortable with my vision at 23, a little over two years out and feel like I got scammed and betrayed by the center. They also didn't give me a refund as well despite my efforts to be polite and courteous about the situation. What makes the situation worse is that I had to go out of my way to see my original surgeon since he opened up his own company just to see what occurred. I was given pupil-shrinking drops and was shrugged off and told that everything was in my head, it was very disheartening. I've had to take so much initiative seeing all kinds of specialists just to get help, it's very draining for a young man to go through and I'm thoroughly disappointed with my experience here. I'll attach some photos below of my prescription before and after and various photos of symptoms that I suffer with to this day. This surgery has ruined my early 20s due to the complications that I face daily. I'm stuck with poor vision that does not hold a candle to how it was before surgery and I am stuck with fluctuating ghosting vision. The center asked that I provide a $200 payment to sign up for a "lifetime plan" to get a second surgery which is not FDA approved. They are a joke. The center only has one line of communication (patient care manager team) and have no ounce of empathy and compassion in their bodies whatsoever. If you develop complications and issues, expect to be on your own and not get any assistance at all from TLC. Whenever I would reach out for genuine help and the ability to obtain a refund or at least some compensation they couldn't do anything. It's hilarious because whenever I mention making a payment towards my surgery they are enthusiastic and respond quickly but other than that, crickets. Please do not get refractive surgery if it's not needed, my life is now ruined thanks to these people. I can't enjoy my hobbies 100% like I used to or start to drive. My vision is like this day in day out 24/7 to give you an idea - https://imgur.com/a/gZnTHj8 https://imgur.com/a/2swivr9 I'll be posting pictures below of how my vision was and my general interactions with both Dr. Holzman, his company and TLC.

This place is full of a bunch of thieves and con men. I got lasik performed by them and now years…read morelater have blurry vision again and need a touch up, only to find out my branch office I had my surgery in went bankrupt and the new company didn't acquire this particular office. He goes on to say we will not stand behind your surgery and the lifetime commitment you paid for. I asked if they could at least give me a discount seeing it's not my fault they went bankrupt and my lifetime touch up guarantee went down the toilet. He said nope, sorry. Are you joking right now. Even though its still under the same name, TLC. Screw this place!

I can't believe there are no reviews yet for Dr. Pappas and his surgical center. I have had 2…read moredetached retinas already and Dr. Pappas managed to find and treat my second one ON THE SPOT during my first visit. His staff is amazing - top notch, patient, knowledgeable. Dr. Pappas himself is amazing - adept at diagnosing and treating extremely delicate areas of the eye and retina, calm when explaining procedures to nervous patients (like me!) and willing to take as much time as needed to answer questions and conduct follow up visits. If you have high myopia or are looking for a retina doctor to monitor or treat any tears, holes or retina issues, I highly recommend you call Dr. Pappas. Gold standard medical provider.

From the owner: The Center for Retinal Diseases and Surgery is committed to a Tradition of Excellence in providing…read morepersonalized retinal care in a Compassionate setting. We value the Integrity of a candid assessment of a patient's prognosis, place a premium on patient privacy as mandated by law, and maintain high standards of training, board certification, and ethical conduct expected of physicians and surgeons. We are privileged to have current, state-of-the-art Technology and the latest drug therapies to diagnose and manage a wide range of medical and surgical retinal diseases. We apply and customize the most current management guidelines to meet each patient's unique needs and welcome the opportunity to serve and care for you.

After my ER visit for vision issues & before I was discharged, Dr. Leonard referred me to Dr…read more Sastry, for tests that couldn't be done in the ER. Not only did the ER staff caring for me make my appointment, they offered me transportation. Upon walking into the office that was modernized & decorated in every sense of a contemporary medical office's waiting room should be, it was. The Patient Care Representatives behind the counter welcomed me & stated they were expecting me. My insurance was already processed & the wait time was 5 minuets or less. Dr. Sastry came out, introduced himself & personally escorted me to the exam room, which exuded a soothing atmosphere...the dim lights was the perfect balance. Dr. Sastry's kindred approach, explanations as he examined me & overall care was high standard. Although he's an Ophthalmology Specialist, his practice welcomes regular eye exams & services. As Dr. Sasrty stated, my blurred vision subsided within a few days from after "seeing" him. I'm beyond grateful for being extended the wonderful patient care service in its entirety & back to enjoying my visual acuity of 20/20.

I have been a patient of Dr. Sastry for the last two years. I have to say I am very pleased with…read morehis care. He is a very kind person and really cares about his patients. I would refer all of my family and friends to him for their eye care.

This is by far the worst doctor's office experience I have ever had…read more I say this as both a patient and registered nurse. I called and was able to get a same-day appointment, for which I was really grateful. When I arrived, it took 3 staff about 15 minutes just to get me checked in. Eventually, one of them called me back, I don't know what her job description (none of them were wearing badges). She took me to a patient room and began my patient intake. That took approximately 40 minutes, despite me helping her spell certain words, and offering to help her spell others. I communicated my health complaints: blurred/double vision and floaters, and my concern that it may have been caused by a medication I am on. She dismissed my concern, and said that she and everyone else in her community had grown up taking this medication for prolonged periods and had never experienced anything like this. She informed me that the duration of my medication therapy would not suffice to cause the symptoms I was experiencing. at this point, I did not know if she was the ophthalmologist or a medical assistant at this point. It appears she was tech, so all of this was definitely out of scope for her. She handed me the eye shield before we began my eye exam. I asked her if it had been cleaned. She took it back from me and cleaned it. As a nurse I have to say this is basic, infection, control 101. 40 minutes later, she was finally done with my intake, at which point Dr. Setareh Vistamehr entered the room. The very first thing she said to me, was not hello, but "Where is your name from?" This is highly inappropriate, and the definition of culturally incompetent care. In a county as diverse as ours, I expect better. I expect you to treat my ethnic last name as you would Johnson or Jones. That means, confirm my name so you know you have the right patient, and move on. I clarified and asked, " Do you mean the origin of the name?" Yes, she replied. I responded, and asked her to call me by my first name. She continued, going on about how her friend is Thai and also has a long last name. Again, I asked her to call me by my first name. She immediately looked annoyed and flustered, and her attitude remained unchanged for the remainder of the appointment At best, I will call this clueless, inappropriate, and unprofessional. I communicated my concerns, and listed specific research that shows that the side effects I was experiencing were the side effects listed for the specific medication I was on. I relayed my concerns, along with the concerns of my primary care doctor who had asked me to see an ophthalmologist that day. She assessed my eyes, and proceeded to gaslight me. She informed me that the symptoms I was experiencing were a natural part of aging for a woman. She stated that they were not related to the medication I was taking, and the fact that I was taking that medication and experiencing the symptoms was a coincidence. She instructed me to go to my nearest Walgreens and get 1+ readers to solve my problem. I insisted, and mentioned other symptoms she hadn't addressed. She proceeded to diagnose me with blepharitis and told me to apply warm compresses to my eyes daily. She told me the condition was incurable, and there is nothing I could do about it. She looked annoyed and was short with me, as she got up to leave the room . I immediately made an appointment at GW 's ophthalmology department. I am so glad I listened to my gut, because one week later, they diagnosed me with the very condition I had asked this doctor about. They concluded this was a side effect of the medication I was taking. They ordered treatment to resolve the condition, which could have had severe consequences if I continued on the medication. My suspicions had been right all along, and I would not have been diagnosed correctly if I had taken the advice of Dr. Vestamehr. I quite possibly could have lost my eyesight for up to a year, or permanently if it affected my retinas.

Dr Vistamehr is knowledgable and kind. She's good at explaining my diagnoses and treatments in a…read moreway I can understand, and she will see me in between yearly appointments if I have a special concern. I am grateful to benefit from her expertise.

Dr Katz has no bed aide manners at all. He is very rude and does not seem to care. On my virtual…read morefollow up appt, he never even looked at the camera/me. So glad he is retired.

Excellent experience with Dr Katz - he figured out my vision issue quickly. When I needed to see a…read moreneuro-opthamologist, I called several offices. The big offices just gave me the "next available" appointment, which was several months away. Dr Katz's office is small, so Dr Katz himself looked at my referral and saw me quickly. My recommendation to new patients: hold your questions. Let Dr Katz ask all of his questions. Answer them clearly, but briefly. He has a method to figure out your vision problem, but follow his lead. I still had questions at the end of my appointment and Dr Katz patiently answered all of them. Tip #2: when you go to the exam room, sit in the "patient" chair if you're the patient. Good luck if you're seeing neuro-opthamology, but you're in good hands with Dr Katz.