Dr. Rugwani and his staff are EXCELLENT!!! My husband has glaucoma and has been to other…read moredoctors/ophthalmologist and they never seemed real concerrned about it. Dr. Rugwani told my husband he had lost 50% of his sight in his left eye due to the glaucoma. He sent him to a specialist in Dallas who with the correct diagnosis and treatment, stopped the vision loss. He is professional, engaging and we have the utmost faith in both him and his staff. HIGHLY recommend!!!

Everything, staff, service doctors.. this is the place for the best for eye exam. State of the…read moreArt Technology Entire group professionals.

The staff was very polite and efficient, as was Dr Reagan. Facilities were very clean. I was…read morevery surprised that they don't sell eyewear here. My checkup went well and I was on my way home with in an hour. Was my first visit.

I live in Dallas and made the trip here and it was the best decision I could have made. The office…read moreis very clean and welcoming! Dr. Robinson was very friendly, informative, and prompt. I already recommended a few people who live in Dallas to make the drive because it's worth it. Thank you to the staff and Dr. Robinson.

Dr. Robinson is a treasure to Waxahachie and surrounding areas. My family and I have been seeing…read morehim for 15+ years and the quality care, concern, ability to work with you has never wavered. Today was no different. I had a medical concern and Dr. R responded quickly (given the issue concern). Whether you're having a simple check-up or going in with concern, this is the clinic you want to go to! Thanks, Dr. R. "Dr. Google" has nothing on you and your staff!! :)

Took my daughter to get evaluated for an ear infection- the doctor took a peek at her ear, didn't…read moredo much as far as an evaluation. Prescribed her a generic antibiotic for 10 days and told me to bring her back if it wasn't resolved. I called today, the receptionist told me that this would count as a new evaluation since it had been 10 days. She told me that if I would have had to come in sooner they could have done an evaluation if it hadn't resolved. I argued that she was still on the antibiotic and was told to bring her back after she had finished her course of treatment. The cost of each evaluation is $170. So I would be out of pocket $340, so they can prescribe a new prescription. The healthcare system is so broken! Consider going elsewhere for your medical needs!

UPDATE: dear business consumer relations. I'm not going to send you a separate issue report to…read moretell you again that you don't have enough parking for the amount of patients coming in for services. Use your little screen shot tool and forward my feedback to the correct department. If you don't know how to do that, call your IT department. The parking is horrible. I had to take a friend in for tests today and the parking was very limited. I don't understand why a hospital would have so many services in one place but have such limited parking especially when they know they're servicing patients with health issues. UPDATE: dear business consumer relations. I'm not going to send you a separate issue report to tell you again that you don't have enough parking for the amount of patients coming in for services. Use your little screen shot tool and forward my feedback to the correct department. If you don't know how to do that, call your IT department. The parking is horrible. I had to take a friend in for tests today and the parking was very limited. I don't understand why a hospital would have so many services in one place but have such limited parking especially when they know they're servicing patients with health issues.

Dr Brown has been my go to for over 20 years. Professional, Friendly and Affordable. He is also…read moreVeteran friendly. Would recommend without hesitation. 10 Star.

I got my daughters glasses there. There was a delay because the lens kept breaking where they make…read morethem. They communicated this to me. Overall good experience. I would recommend. I can not comment on appointments or anything else.

Missed my eye exam last year, my fault, scared to get Covid. I've been seeing Dr Robinson going on…read more5 years or more. It's always been a positive experience here. He is very thorough and explains everything. I've never felt rushed, and he answers all my questions. When it comes to my eyesight, teeth and hair color, I am not bargain shopping EVER. Some complain about his pricing??? I can't complain. My son bought a home in Waxahachie and it's never been cheap to shop, or have services rendered in the Gingerbread Capital Homes of Texas. It's no different then North Dallas. However I personally feel Dr Robinson can solve any issue that one might have. I haven't had any, but if I did I am sure he would explain it to my satisfaction. I was referred to Dr Robinson by my primary care doctor and appreciation Dr Robinson taking excellent care of my eyes. Thank you Isabel for being a shining star and making everyone feel comfortable. The front desk is also very welcoming and helpful. #Icanseeclearlynow #Southside #EllisCounty

My wife's frame of her glasses that we had purchased earlier in the year broke last week, when her…read moreglasses fell down. We went to Family Eye Clinic first thing the next morning. The waiting area was not crowded. The receptionist was friendly and immediately checked us in. In less than five minutes we were seen by a tech. She was very helpful. She examined the frame, smiled and said that she could fix them right here on the spot. We just had to wait a few minutes. In less than ten minutes she returned with the repaired glasses. She asked my wife to put them on and based on her feedback she made some other small adjustments for better fit. My wife was overjoyed to get her glasses fixed so quickly. We were not charged for the appointment. I know there are a lot of bad reviews for Family Eye Clinic online here. Our whole family has been patients both here and at the old location for twenty years now. We have always been treated well. Only after Dr Brown left, it took us a while to find a doctor that would stick around for more than a year, but it has gotten better these past two years. We can highly recommend Family Eye Clinic.

My son and I went to the office in Midlothian, Texas yesterday. We had just moved to the area and…read morehave not been to this optometrist before. There were so many positives: friendly staff, clean facilities, high-tech equipment, professional. Making the appointment was easy (I made it online), and we got in the next day for a regular, new patient eye exam. The morning of the appointment, I called to add my insurance info to our files, and they answered the phone quickly and did what I needed in minutes. When we checked in, the woman at the front desk was friendly and professional. I didn't get her name, but she was young, around 25-26 with long, straight hair. She chatted with us a bit, asked us to fill out forms on a tablet, and we had a seat. My son and I were both called to the room - we saw separate doctors - within 5 minutes of being in the waiting room. The waiting room was spacious, clean, and comfortable. Bathrooms were clean and easy to access from the waiting room. My tech, Amy, was a new employee there, but she did a great job and ensured she was thorough. She was friendly, patient, and conscientious about doing her job correctly. I saw Dr. Nguyen, and I felt he took his time with me, trying different a different set of contact lenses when I didn't like the first pair. I like that they gave me a 5-day trial set of progressive contact lenses since I have not worn them before and was unsure. I'm always unsure getting new glasses or contacts, and I thought they handled that well. He also went over my eye test results, showed me the images, and explained what he was seeing. I felt comfortable asking questions and never felt rushed. Then on to the area to select glasses. This was the biggest win for me, actually, even though I usually never buy frames from the eye doctor's office (so much more expensive). Here's what happened... My son (age 18) had already picked his glasses by the time I was done, so I let him get them. Just after we had paid and were wrapping up our transaction, my son noticed another pair of glasses that he liked a lot better than the ones he had chosen. We asked the person helping my son with his glasses, Nina, about switching them out (they were the same price). Though I am sure this was a PITA for Nina, she was really nice about it. My son said it was okay to keep the same frames (he didn't want to be a problem), but I pushed him to be sure because I know he would have regretted not getting the pair he really liked. So he tried them on and yes, he really liked that second pair much better. Nina was really nice about it and allowed him to change the glasses, even though she had pretty much completed our transaction at that point. It took her extra time, maybe 20 minutes, but she stayed positive and didn't seem frustrated with us at all. I'm sure it must have been annoying for her (it would have been for me!), but she was a superstar anyway. On top of that, when Nina rang us up the second time for the new glasses, she noticed she had overcharged us when she rang us up the first time. She admitted that, apologized, and fixed it right away. I didn't realize she had overcharged us (the overcharge was $42), so she could have just kept mum and we probably wouldn't have even noticed it. So great job on that, Nina! I commend her integrity in admitting her mistake and ability to stay with us and professional even though I'm sure it was annoying that we changed his frames after paying. Overall, it was an excellent experience yesterday. We were very impressed with the facilities, the high-tech equipment, the efficiency, and most especially, the staff.

Waxahachie, Texas location 8-5-2026. Asked the receptionist…read moreif I could simply get a different Americas Best optometrist to give me a brief 2nd exam because my distant vision is blurry after my first exam. On my earlier visit, their computers were down so the doc had to hand enter everything for the prescription. The receptionist told me I'd have to make another appointment. I live some distance away so I asked if they would have time to do it while I was already there. She said no, so I walked out and pulled up the schedule opening times on my phone, and lo and behold, it showed 5 other openings for the rest of the same day. Not to worry though, I won't be back.

I just left America's best Waxahachie to get my glasses tightened up and cleaned and I was gonna…read morebuy this. I eyeglass case with kittens on it for $10 and I also needed a cleaning cloth. I'm 65 years old just came from the doctor asked the girl if they had any. She said yeah I said could you get it for me? She said they're right over there and she was standing up already so I didn't buy the glasses case and I didn't buy the cloth which altogether probably would've been $15 but guess what she stole $15 from the company I'll never go back to that one again.

Scam artist, don't go here whatever you do, the office people have zero clue what they are talking…read moreabout, there's no doctors on site either so you're not getting the best care you would vs a in person doctor. Window says 2 glasses and free eye exam for 79 I got one pair and a eye exam that cost me 200 just because I have insurance? This place disgust me. Also took a month to get my glasses and the selection was worse then Walmarts And before they go and lie, I was told my copay was 95 dollars, now when I call they said it was 10 so there's a weird lie Then if they really were helpful they would have explained my options not just eat lunch and pass pills around (yes that happened saw it with my own eyes) save yourself the headache and don't go. I literally had to go to this one being the only one open on Saturday cause I work 6 days a week. Should have just left Oh plus this older lady came in and said that the new glasses she got from there were just regular glasses, they proceeded to gaslight her the whole time I was there telling her they were her prescription and low and behold they weren't, bunch of idiots working here

Giving them a one star is a joke. They deserve zero stars! I come here for an appointment and they…read moredon't even have a doctor on site. Don't you ever let them charge you for an appointment when the doctor is on FaceTime that is a joke! This is how they maximize profit by dropping the quality of the service they provide!