Super weird to write a review for a towing company, but reading most of these gives one a less than truthful depiction of what to expect. Did it take a little time to get my car? Sure, thats because there was exactly one employee in the trailer and was already juggling a phone that basically never stopped ringing. She did apologize for the wait, probably because I very visibly was waiting patiently and not being a dick about it. Once she was able to get me processed I was in and out super quick. Was it expensive? Yeah...yeah it was. But place that annoyance on the city, they are the ones that can set into law what amount towers can charge. I was also a police tow (apparently I can't read signs, def my bad) and not private lot/owner tow. read more

Avoid at all cost. Have an Oregon judgement against them for unlawful conversion which they've spent months trying to avoid. The court can effect service but when it comes to making good on their obligations they disappear. Those not in the know: unlawful conversion is an overly formal way of saying theft. They'll argue with me in email trying to rehash a case that was decided against them meaning they know they're legally liable to compensate me for my vehicle but accountability appears to be a foreign concept for this company. Save yourself a headache and just take your business elsewhere. read more

Their parking enforcement agency illegally came onto my private property to give me a ticket for bad tags not the first person this has happened to in my condo complex. When I called to tell them to go screw themselves the lady threatened to have her husband come tow my house and illegally tow my car. Scam agency, if they come anywhere near my car again I will sue. read more

A friend of mine had his car stolen right out from his apartment parking area. Turns out it was an "overzealous" impound thanks to Retriever Towing. I got to looking into it, and it turns out even the State of Oregon has sued Retriever Towing for these practices. These people are predators. read more

I had the unfortunate fate of having to deal work this ridiculous company's Vancouver impound lot. What a bunch of drugged out white trash scam artists. My car was repossessed as I fell behind on payments due to an illness and loss of work. I've started working again but just hadn't been able to catch up fast enough. I was able to fix things with the bank. Paid up what was needed and was told the release was sent out and to wait an hour or so to get my car. I show up to this trashy place. Let them know that I was there for my car. They told me I couldn't have my car because I don't have an appointment. That I wouldn't be able to get one for several days. AKA.... We'd like to scam you into paying more storage fees. This is completely unacceptable. They have no right to hold my car. I'm paid up. The bank has issued a release. Give me my car. I was then lied to. Told a release was not sent. I told her that's BS and verified with my bank. She said that I was giving her attitude. Yes... you were attempting to scam me. So by all means. Forgive me for not being excited for your theft. I walked away to notify my bank that my car was not being released and that the tow yard was stating no release was sent. They again verified the release fax was received. While I was standing to the side on the phone. The two women from the office came out to continue to argue with me. One even calling me a loser for having my car repossessed. Then made various insults and threats when I returned my "attitude" with they meth mouthed witch. At that point I left. I called Apollo who was the repo company. Who just uses this yard as a drop yard for their repos in the Vancouver area. Apollo was able to verify the release was given and set me up appointment to retrieve my vehicle immediately. When I arrived to pick it up. Immediately was given attitude and told she didn't have to give my car back and I owed her an apology. Ridiculous. I paid my fee all while being belittled by staff. At this point my mother who had given me a ride started recording on her phone to document the lack of professionalism of this company. Two women at that point came out of the office. Making verbal threats as to what's going to happen if she didn't put her phone away. Saying "shits about to pop off" and other threats to my mother who's in her 60's. Finally after a few more threats and insults from the employees. I was given the key and told to "get in my car and get the fuck out". They continued their insults and threatng comments as we were leaving. Nobody does business with this company because they want to. And I get it's a tough business. Especially when you are trying to steal from people and make an already difficult situation worse. People deserve respect and dignity. Not to be treated like trash and scammed. I wonder how many other people they've done this too. I intend to find out. This will not be the last they hear from me. Also a nice new dent in my rear drivers side door appeared while the car was in their custody. Karma is a bitch and these peoples time is coming. I hope I'm there to see it! read more

This trash towing business is extremely dishonest. We helped a friend move..We had permission to park in a spot briefly during the moving. We came out after about 15 minutes to find our car towed. We were told this company took it. They lied and said they didn't have our car...The sheriff told us they did. They kept putting us off...charging 50 dollars every half hour they had our car in their possession. We went to the lot to get our car..had to pay 500 something to get our car back. These A Holes need to be exterminated. Lying, thieving, evil batturds. This company is complete garbage. Scum of scum They don't want you to know their location..so they can run up a massive bill you have to pay to retrieve your vehicle...in hopes that you won't get it back because the cost is extreme..so they can sell it. They are a bunch of munches. read more

My car was once towed by them as my car was at the curb and i was taking my groceries, and my newborn into my 2nd floor appt. When i came back down to move my car into my designated carport, it was gone. The tower was hiding around the corner where the garages were and immediately pounced. When i went to get my car back my battery was dead because the tower let the hazard lights drain the battery. This is a soulless company read more

This is the single - most unprofessional "business" I've ever had the misfortune of interacting with. Everything I found online regarding them, is about a "scam" or "controversy". They have so many complaints on the Better Business Bureau, I can't even load them all. The woman I spoke too on the phone argued with me endlessly, and hung up after giving me the cost (which I had asked for potentially, ten times up to that point). The "warning" notice on my car was almost completely illegible. I can only do so much, but I'm going to do everything in my power to have these wretches shut down indefinitely. I suggest you all do the same if you've been "exposed" to them! read more

THIS company assited me with a tow about a month ago and everything went well. just called to get assitance with another issue with my suv and wow instant attitude. Dont waste your time calling them they have beaten women issues like talk about defensive holy crap ripped my head off after i was super kind and just like everyone says on here dont deal with them this short phone call was absolutey brutal in the 23 seconds i was on the phone with them. I wouldnt care how good a deal they give you no one deserves that attitude for a low cost. just cause your cheap doesnt give you the right to treat me like a cheap piece of crud on the side of your tow company. lose the attitude lady! read more

purchased cars from there tow auction very happy with how I was treated. very honest group of people . read more

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Had my son vehicle towed twice by Retriever Towing from apartment complex. Had pay to get vehicle back. Retriever claims no visitor permit when indeed there was one. Window was cracked open when towed away. Office confirmed issued permit but tow company already had possession refused to release without payment plus storage and after hour fees. read more

Tow operator was very hostile. While disputing a charge, they start a timer that begins before the appointment time and costs 30 dollars every 15 minutes. King of predatory towing. Someone was parked in my spot and I contacted my HOA for help. They end up towing my car when I parked in the visitor spot next to my spot which is occupied by another car. They knowingly tow resident vehicles without any notice at 3am. HOA informed me to call towing company two days later, but if the HOA refuses to paint lines and contracts with predatory towing, seems to be an issue. read more

Retriever Towing - Towing Near Me - Portland, Oregon

I think it was the owner that helped me. He was extremely friendly and made jokes while he checked me out. He told me he figured I was already having a bad day and I said yes, I've been having an awful week. They didn't charge me for the entire time my car was there until I could afford to pick it up. I obviously don't need a towing yard on standby but if I did, I would definitely choose this one. Thank you so much for being so helpful and understanding. read more

I have video of an employee blowing a red light, speeding, loose debris falling off his truck while towing somebody's truck completely sideways! Guy even proceeded to flip me off. If you need a tow, go with someone else. No wonder this company has horrible ratings/reviews. Completely unprofessional. Guys driving like a homeless person stole a truck read more

Retriever Towing - Retriever Towing blowing a solid red and speeding not properly towing. - Towing Near Me - Portland, Oregon

if I could give fewer stars i would. These workers are highly unprofessional, towed my car for being parked facing out and not in. charged me 420$ for overnight and that's ridiculous to me. They didn't show up to the scheduled appointment time. They had us call back twice because they "are on lunch break". I've been calling since 8am and it's now noon and still haven't been able to get the car. Mind you I'm supposed to be at work today. So that's also great for me. read more

Retriever towed my car illegally! It took me 2 weeks to get it from them. I had to pay $1700!! I fold a small claims against them before I got my car and I won. This company breaks the towing laws, they are rude and they are pieces of crap! They have predatory practices! read more

Why Doesn't retriever towing have a google my business page ?? Crooks I had a very disappointing experience with Retriever Towing in Hillsboro on Evergreen Rd September 2nd at 8:00pm. Our car was towed from our apartment at 8 AM, even though our leasing office is closed for Labor Day. To make matters worse, at 9 AM, there was another car parked without a handicap sign, and it wasn't towed. How does this happen? Additionally, we were charged an extra $60 for waiting 30 minutes. You're a tow truck driver, not a brain surgeon. While paying the $508 fee, the driver called dispatch to give our card number. When asked for the name, he laughed and said its a "weird name" (Abriana), and both he and the dispatcher (Cam or Pam) laughed loudly. My wife and I were shocked and just looked at each other. The driver's name is Travis, bald and missing teeth. Travis, Not everyone has a simple basic name like you or a repeating name like Travis. Management and potential customers should hear about our experience. We didn't complain about the $508 fee because we understand money is what they want. But on top of that, calling my wife's name weird is unacceptable! Travis, do yourself a favor and enroll in a pronunciation course. It will help you in your career as a tow truck driver and improve your ability to pronounce customers' names correctly. And as for the dispatcher With raspy voice, your a ..... read more

Predatory towing and storage. Rude customer service, arrogant. Their extremely high rates they refuse to explain. Robbery.

It looks like they only get one star ratings from everyone and I can see why last night my car was towed out of my assigned spot at my apartment complex and when I contacted them they said someone called them and told them my car was not moved for days and to tow it and they did they will not tell me who called and how can anyone just call them up and say tow this car and they do it no questions who they are and who the car belongs to this is insanity there is no way this is legal I'm disabled and need the car to go to Dr appointments and now I'm screwed I'm going to miss my cancer screen Monday and nobody will listen to me and I can't call the police we are in Portland the police don't show up here anymore we are left on our own i cant believe they are that hard up to do this read more

I wish I could give negative stars for the horrible experience that I had. Yesterday someone had parked in our assigned parking spot when we left to get groceries. This was at 3pm, so we parked in the spot next to it which was for visitors. My boyfriend emailed our HOA to get the reserved repainted since it was rubbing off and that other people have parked in our spot. We also left a note on that drivers car for them to please move as this was a reserved spot. At 9pm, we checked again and a different vehicle was parked in our spot. We emailed HOA again about this issue and left another note on the vehicle. At around 3am, we hear his car alarms go off and someone was towing his car. We called the towing company and got an appointment scheduled for the next day to pickup the car. This is where the nightmare begins. Make sure you read the laws regarding towing in the Oregon Department of Justice website. Under the new rule set to protect consumers, they must receive a written signature from the parking lot owner before they can tow a vehicle. The parking lot owner must have also contacted them for the tow. Retriever towing has been known to patrol lots and tow as they please without authorization from the lot owner. We walked in to talk to the person (Josh) at Retriever Towing (Evergreen Hillsboro location - does not show up on google maps) and requested to see a copy of the signature from the parking lot owner (they are required to provide this and must hold onto this for 2 years). We also asked for the reason why we were towed and their response was residents cannot park in visitor spaces. Our space was taken and we've been emailing our HOA for support. Josh asked to see where we got this rule from and I showed him the Oregon DOJ website. He then said that he cannot show the signature since it was confidential. I told him that I would like to call the police here as a bystander as we discuss and he become very aggressive. First, he told us that he will charge an extra standby fee ($30 every 15 minutes) that he has to wait and said "you're wasting my time, there is money to be made." We asked to see where this was written and he said its not written anywhere, its in our employee handbook and he cannot share info from there. He continues to raise his voice and threaten us for asking for the signature to prove that the property owners called the towers. He also refused to give us the name of the person or number that called. He then flashed his phone screen at us for 0.2 seconds and said "here, there is the signature." We did not see a signature in the 0.2 seconds and he would not show us again. He also told me to shut up as I talked. I have never experienced such unprofessional and aggressive behavior. We remained calm the entire time and never displayed any aggressive behavior towards him. We simply wanted to see the signature from the lot owner to prove this company had the right to tow and did not break the laws. He then told us to leave if we didnt want to pay and continued to shout at us. We ended up paying the fee plus the extra standby fee since we were afraid they would damage our vehicle. This place does not follow the laws and will lie to scam people of their money. They also tow people on weekends since that is when most HOA offices are closed and they know people will not be able to get help. We are going to our HOA office first thing in the morning to get this sorted and will be filing a claim against this business for not upholding to state laws and illigally towing a vehicle. read more

Retriever Towing - Towing Near Me - Portland, Oregon

Called them on a Saturday after calling the police and was told that my car was towed even though it was in its designated car space. Wasted my time being on "hold" for 30 minutes while I could be at work and only to be taunted when they did answer. Came to pick up my car and the guy Max was incredibly disrespectful. He had this attitude of "give me your money and get out of here". When we were reading over the information before signing a paper he just sat there and laughed at us. Real professional and helpful people at this company. It also tells you a lot when the manager cannot be contacted, only through email on their website. read more

Retriever Towing - The different charges that they make sure to add to your already outrageous base. - Towing Near Me - Portland, Oregon

Absolute scum!! Lied about fees, LOST my paperwork and dispatch especially was terrible! Absolute money grab. No apology for losing my paperwork, just oops, we did lose it but there is an additional fee for it being there an hour later and the additional hour was due to them losing my paperwork! They have a habit of this apparently. Sued them and won! Beware of this tow company! read more

Retriever towing towed my car that was sitting in my own apartment parking lot without giving me a warning. My apts had just changed the rules to where we needed a parking permit i guess but i didt know yet, either way i shouldve gotten some kind of warning instead of immediatly towing it. I was literally parked there for 6 hours before i was towed. Its only been a week and its already getting ready to go in their next auction. read more

Liars and cheats, towed my car after the snow storm. Couldn't see the parking lines because of snow. Parked my car along side someone else and came out the next day and it was gone. When I picked it up the tow truck driver explained they must have picked my car because it looks nice and I would just come in and pay the fee. Very scummy! read more

Predatory towing many years ago. Wrote a Google review and they said they had no record of me in their system. Not true. Absolutely terrible. read more

i always have people park in both my parking spots since my spots are right at the front of the building doors, and it's 2am this time so i'm just not playing around so i called these guys up and they got out to me super quick :) the guy got in his car right as the tow truck came up, but the tow operator stuck around and waited for them to fully leave until he left himself and i extremely appreciated that so so so much. i felt like they'd come back same night since they didnt leave even after i reparked my car into my spot, so i asked if i could call again if they came back and they said yes. super friendly :)) thank you! read more

Damaged my car on the lot and told me that they will reply in two to three weeks to my email inquiry how to get my car fixed. Then insulted me on the phone. read more

Nice guys, they moved my car where it needed to be and helped me out more than they had to. After a wreck they were the only thing being helpful in a tough situation. Would definitely recommend. read more

1 star based on how they drive in traffic. Cut off a semi and tailed a tesla then cut me off. He got on i205 from the padden exit heading south towards Portland and proceeded to tailgate the car in front of him. He continued to tail other cars up until he took the Glisan exit 21A. You're in a business truck and driving as if you're an irresponsible teenager. This all occurred on 9/4 at around 6:20-6:30 am. I would tell you a license plate but there isn't one displayed in the back and if there is its covered. Shame on you for being a tow company and driving so disrespectfully. Further googling this company they were sued for towing cars illegaly.. read more

I hate retriver towing they towed my car because according to the people at the business I was at I was over the line when other people were parked not in lines. The people of the business just laughed about it. $335 dollars later and I couldn't find my registration so I had to prove it was my car by my insurance. The tow driver was like I've been on the other side I know how it is BS. If I could find a bumper sticker that said FU retriver towing I would. Now every time I go to the business I was at I make sure I park straight because now always afraid retriver towing will tow my car again. read more

Absolute worse predatory practices of any towing company I have ever experienced. They have no time limits on their parking lots, they say they require permits for places that don't need permits like a Starbucks parking lot, and when asked how long you are allowed to park in the lot as a paying customer before they tow you they will reply "It depends on the tow driver." They are completely working outside of the laws and I have reported them and suggest others do so as well to the city! read more

Called at 5:30. The dispatcher quoted me a rate and told me 'not too long' of a wait, 'maybe an hr'. At 7, I called and they said 'one more hr'. At 8:30 I called and they said 'soon'. At 9 they called me and told me that I was misquoted an incorrect price and the tow would be twice as much. I called another company. read more

This company is not a good company they towed my vehicle 2 hours before the tow tag said I would give them no stars if I could. They are crooked. read more

Adena was incredibly helpful!!! Walked me through the whole process, saving me ton of time and a HUGE headache. My life right now is super stressful and having to deal with a towed vehicle in the middle of everything else right now just was too much. That being said, within a minute of working with Adena, my stress level dropped like a rock. Incredibly helpful with a very patient, understanding, and sympathetic human approach. Couldn't have asked for a better person to work with. Retriever Towing, you have a gem of an employee working for you. Treat her right! Those qualities are priceless in an employee! Thank you, Adena, for your help. I really can't thank you enough for all your efforts on my behalf. God bless you!!! read more

My car was towed by this super rude and greedy company. When we tried to contact them, the person over phone was damn rude and put me on hold, I mean no ethics and professionalism. Gave us the wrong address and on finally reaching the right place we got lectured with bullshit. What's the attitude for, who the hell do you think you are?? Our time and money is valuable, not loafers like you idiots. Just take the money and give the car back. Show some respect and compassion towards other humans. You are the biggest looters I have ever encountered in my life. Need hell lot of improvement in every aspect. Utilize the money you steal from people to get schooled with basic manners and etiquettes !! You must shut down your illegal business read more

I am absolutely floored by what I've experienced today with this business on 11/23/2023. We've been lied to on multiple occasions and mercilessly gouged for $440. My expecting girlfriend and I just moved into our new apartment two days ago so my son and our baby girl, due to join the world in March 2023, would have their own room. Not even 48hrs after getting the keys to our new home, at 5am, we wake up to a tow truck outside and a man by our car. I immediately rush outside and ask the man to stop before he could hook it up. He asked how long I had lived in the unit and I told him just two day, thinking maybe he was looking for someone else. I reminded me that we needed our parking pass in the car which, I'll admit, was not hanging at the time. His first lie was telling me that he would be able leave and report it as a "Release at the Scene" as long as I had the keys. I said I absolutely did and stepped inside to grab them off the counter and when I went back out, he finished hooking it up and was starting down the road. I ran down the road and found him stopped in the middle of the road where he then told me I would have to pick it up from the tow yard. This individual's second lie was telling me that if I picked up my vehicle within an hour, it would be at a discounted rate. He said he couldn't tell me how much but that it would need to be within in hour. I asked for any paperwork on my vehicle he might have to help with the process and the tower refused. I quickly rushed back home and explained everything to my girlfriend who had her mother come pick her up to retrieve the vehicle since I had to start work shortly after. After eventually locating the establishment, though conveniently hidden, she was told that someone told me to schedule an appointment, which was lie #3. She called the location and was told "Hi please hold" and was immediately placed on hold. Though not illegal, just bad customer service. She was then told by two separate people that there was no rule on releasing a vehicle within an hour and that we'd have to pay the full amount of $440. She was then told the itemized amounts would be on the receipt of the payment. It says "5 miles @ $8 EA." "Gate Fee" is checked. And "Fuel Fee $15". Firstly, that doesn't equal $440. Second, it's only 4 miles, not 5. Google has it at 4.3 so it's not like someone rounded, lie #4. From my understanding, Gate Fees are assessed when pulling the car out after hours but we were only there before hours because the tower told us we had to go within an hour, otherwise, we could have waited the couple hours and saved us the extra money. Next, they have our car's condition written in as "Poor". There's a single scratch on it, no dents. There's a section on the receipt that says "Damage Prior to Tow" and it lists nothing. Now let's go into the law... ORS 98.853 states "If the owner or operator of the motor vehicle is present at the time of the tow, the tower shall release the motor vehicle at no charge unless the hookup is complete." The hookup was NOT complete and was NOT completed until the tower asked me to get the keys so he could release it. It also states "a hookup is complete if the motor vehicle to be towed has been loaded onto a tow vehicle, or if any part of the motor vehicle has been placed on or connected to an assembly that is part of a tow vehicle, such that the tow vehicle is capable of being in motion with the motor vehicle in tow." the mechanism was under the vehicle but was not attached until he asked me to get the keys. In addition, Oregon DOJ states "If you are present at the time of the tow and the hookup is not complete, the tower must release the vehicle at no charge. If the hookup is complete, they may charge a hookup fee, but not the price of a tow. A hook up is complete when the tow truck is capable of leaving with the vehicle, even if the tow truck operator is still working on making it completely safe to tow." That option was also not given. read more

This company planted signs on lawns without permission in a residential neighborhood on residential streets that threatened to tow people for "Violations". No reasons given, no authority, they just did it and then were rude when the neighborhood called for answers. I would never trust or use a business that operates like this. read more

I understand a repo, the respect to be given for the drivers/dispatch/storage workers doing their job. I really do. Zero problem with communicating and handling business. However, I am missing thousands of dollars of work gear/electronics from my vehicle after it was repossessed. I was told to file a complaint and to show proof of belongings missing. My AirPods can be tracked and they are now in Guatemala. A week ago they were still in the storage yard. No idea why that's there. I have sentimental things no longer with me. They gave me a trash bag of a third of my stuff and said "this was all that's left" when really a guitar, headphones, work gear such as climbing spikes and climb lines and journals and clothes and shoes are no longer a thing I guess. Again, I have immense respect for the work as it's their job - but to steal? Not trying to accuse, but where is my stuff? Why does no one care about personal belongings? If the roles were reversed, they'd be upset! I just don't understand why a company can do what they do and simply not care about anything else besides what they were ordered to do. Where's the integrity man. I had gone through a hardship with my own vehicle situation, why kick me while I'm down? Kinda low no? All good, I hope it works out, but not being heard back or getting any assistance with such besides "file a complaint" is disheartening. read more

Towing residents in their home during a statewide lock down. You are literally forcing people to leave the safety of their home and break state mandated orders, while parked at their residence. I have no idea who touched my car or what germs I was exposed to. I had to expose myself to avoid racking up more fee's. Don't use speeds towing or retriever towing ever. They also tried to charge me a different price in person than what was stated on the phone. I suggest keeping as much documentation as possible when dealing with this 1.8 BBB rated company. They're a scam and should not be operating during covid-19. read more

I had such a terrible experience dealing with these people that I don't even know where to start. My car was towed after the city failed to drain a flood and my car got stranded in a dangerous area. Upon arrival to their business, they took more than 20 minutes to even greet me while I stood under pouring rain. When I knocked on the window to try to get their attention, they made a rude face, yelled "wait!" and put a hand in the air as if to tell me to shut up. I finally got some help after about 30 minutes and paid my fee. I had a tow truck waiting to deliver my car to a mechanic and instead of pulling my car out since they wouldn't allow my guy to go in to their lot, they left to go do another job and made me wait in the rain even longer. When their tow guy returned, I walked up wanting to ask if he was ready to get my car so I know what to tell my tow truck driver and the guy said "the more you talk to me the less I'll help you". Pretty ballsy of him, he must feel so safe hiding behind laws that prevent one from handling things man to man. Instead of simply answering my question, he invested more time into arguing and trying to belittle me, which took way longer to do. If you have the choice, I highly encourage you to take your business somewhere else. read more