I've been a patient of Dr. Gracer, for nearly a decade, and I can't recommend him highly enough…read more From day one, Dr. Gracer, has consistently provided exceptional care. He is incredibly attentive, knowledgeable, and genuinely compassionate. I always feel heard and well cared for. He always takes time to explain everything in a way that makes sense and ensures I am comfortable with my treatment plan. Dr. Gracer, truly puts his patience first.

Dr Gracer is kind and caring. He takes the time to listen to you and explains everything very…read morewell. He makes you feel like he has all the time in the world to discuss your issues without feeling rushed. I highly recommend this excellent doctor!

Wow, what a fabulous surprise! My person is in memory care in the East Bay, and it is becoming…read moremore and more difficult to get her to where she needs to go. Appointments weren't available at the local Labcorps, and sitting in the waiting room for who knows how long with my challenged person didn't sound good. It was easy to schedule the appointment. They were available. They showed up when they said they would, and the blood draw went well. Their fee is quite reasonable. They don't even collect the fee in advance. I guess they trust people. All around, 100% satisfaction. I wouldn't change a thing. Thank you Bevel-up.

Exceptional Care from a Physician in a League of His Own…read more I'm in my 50s and have lived in three major cities, experiencing care from multiple internists and general physicians over the years. While a couple have been good, Dr. Douglas Severance and his staff are in a league of their own. What sets him apart is not just his deep medical expertise but his pragmatic and caring demeanor -- a rare combination in today's healthcare landscape. He has successfully diagnosed complex medical conditions that others might have overlooked, guided me through holistic lifestyle changes that have significantly improved my health, and helped me navigate chronic conditions with both medical precision and compassion. Dr. Severance takes the time to truly listen, understand the full picture of his patients' health, and offer practical, sustainable solutions rather than just quick fixes. His thoughtful approach to patient care has made a profound difference in my life. Plus, he is just a great guy. He reminds me of my brother, an M.D. on the East Coast, who pursued medicine out of a genuine desire to help people. Dr. Severance embodies this same commitment. If more physicians were like him, healthcare would be transformed. I cannot recommend him highly enough--he is truly an exceptional doctor and a trusted partner in my health journey. His staff matches his caring ways. 5+ stars.

Dr. Severance who practices family medicine, listens attentively, he is an excellent communicator…read morewho truly cared about my well being. The staff is friendly, and extremely efficient and caring. My experience was very positive all the way around.

The preparation instructions could be more accurate and specific. For example, they could state how…read moremany hours before the procedure the patient must stop drinking, rather than simply "after midnight". Obviously, it's not the sam cut-off time for a procedure at 7am as the one at noon. The whole procedure experience itself is perfect.

My office appointment with Dr. Shelby was on 6-2-26 the front desk Monica and Lynn were very nice…read moreand kayla the nurse was kind and patient with all my questions. Dr. Shelby was professional and has a very good manner about him. We went over all my concerns for my procedure. Just a good office to go to if you need there services.

The doctors here are amazing. Dr. Michaud and Dr Cless!!! Face to face staff was warm welcoming and…read moreefficient when visiting in person. Unfortunately billing insurance people not ideal. Condescending and did not identify themselves and insurance person when discussing health information. Just checking boxes and not helpful in working the problem. Def not an advocate for the patient. But everyone one else especially drs which really is all that matter are amazing.

They are great there! Dr Shah is the best, here's what I sent her....Dr Cless is amazing, too!…read more You 10:10 AM Dr Shah, I just wanted to thank you for being such an amazing doctor!! You are so knowledgeable, kind, patient and actually ask questions and want to get to the bottom of things, instead of just throwing out meds or blowing things off. I just want to be healthy and resolve issues, because it's not always due to one thing, autoimmune, age etc...Could be other things like sleep disorder, hormones or stress, diet and exercise! Anyways, I've had so many doctors, it's crazy, and have had health issues my whole life...and I can honestly say, you are AWESOME!!

This review is for the Cardiology department only. Last week my great uncle needed to have a…read morepacemaker put in. After the procedure I asked if it was ok for him to use his microwave oven at home. I had heard that microwave ovens can interfere with pacemakers. The nurse said that she wasn't sure. She suggested to be on the safe side he can use his microwave, but he should run out of the kitchen after pressing the start button. I was appalled. First off my great uncle was a war hero and lost the use of his legs in Korea in an attempt to rid the world of communism. How is a man who is confined to a wheelchair supposed to cook his hot pocket under these circumstances? Just imagine my poor great uncle Sterling having to wheel himself across the kitchen floor to avoid certain death! Is this how we treat veterans in this country? The only helpful person there was Alicia Cruz. I think she was a nurse. She intervened and suggested cooking the hot pocket in the over or an air fryer as these cooking methods will not interfere with the pacemaker. She also noted that cooking a hot pocket in a conventional oven or an air fryer will make a crispier crust. You are a true saint Alicia! God bless you, and God bless America!!

I had a very disappointing experience during my appointment on April 7th, 2025, with Dr. Andrew…read moreCheung, DO, at 200 Porter Dr, Suite #300, San Ramon, CA. From the moment I arrived, the medical assistant, who is blonde and works under Dr. Cheung, displayed aggressive, uninterested, and dismissive behavior that made me feel uncomfortable and frightened. The medical assistant never introduced herself or informed me that she would be administering a COVID test. Things only worsened during the COVID-19 testing. She simply told me to pull my mask down and said, "This isn't going to be fun." She never once mentioned that she would be doing a COVID test or a throat swab, and she didn't explain what tests would be run or why they were necessary. Her overly aggressive approach caused pain and injury when she inserted the nasal swab too deeply, causing bleeding. The throat swab was similarly forceful and painful. When taking my blood pressure, she failed to perform the procedure properly, inflating the cuff and then quickly removing it without obtaining an accurate reading. She never placed the stethoscope like one does when taking manual blood pressure. She also used the wrong size cuff, and instead of properly taking my blood pressure, getting the correct cuff size and recording the result, she fabricated the reading. The assistant was rude, rushed, and unprofessional, slamming doors behind her and showing no interest in my well-being. When the doctor arrived, he was kind and apologized, but the blood pressure reading issue was never corrected on the discharge form. Later, the doctor said the manager would come into speak with me, but after he left, the blonde medical assistant returned and confronted me in a very intimidating manner, asking, "Do we have a problem?" in a tone that felt confrontational. I was shaken by her approach, and instead of offering a genuine apology, she attempted to justify her rushed behavior, claiming she had to attend to another patient. Her response was dismissive and unprofessional. Her appearance back in the room frightened me, as the doctor had told me the manager would be in, not the medical assistant to confront me about my complaint about her. The practice manager, Vicky, dismissed my complaints, suggesting that I was simply having a "bad day," and minimized my experience, failing to acknowledge the serious issues I raised. The practice manager then seemed to defend the medical assistant as if they were friends, mentioning that the assistant had worked there for 15 years with no complaints, and that she herself was a medical assistant for 40 years. She even explained that she was just in a hurry. To which i replied, "they should not schedule me an appointment if they cant take the time to explain the procedure, or properly take my blood pressure, or even introduce themselves" this is no excuse, and there is no reason to rush. It only takes a few seconds to introduce yourself, and explain a procedure. I guess she was trying to justify there was nothing wrong with how i was treated by saying this? Didn't make sense how that was relevant in the moment, and raises more concerns about her lack of concern over her employees behavior towards a patient, given all of the experience she claims to have. This statement that the blonde medical assistant had no complaints in 15 years is false, as there are multiple reviews online with similar complaints about the same medical assistant, who works under Dr. Cheung, highlighting ongoing issues with her behavior and procedures. What's even more concerning is that this particular medical assistant has received negative reviews going back six years, with several patients complaining about similar mistreatment and her aggressive behaviors. It seems that the practice is not taking these complaints seriously, and the assistant's behavior continues to harm patients. Despite the doctor's kindness, the lack of professionalism from the assistant and the practice manager was disturbing. I was left feeling unheard and disrespected, especially disappointing in an institution like John Muir Health, which has a strong reputation. I sincerely hope the practice takes action to address these issues to prevent future patients from experiencing similar mistreatment. I also believe a reimbursement for this visit is warranted. Crazy to pay for care and then be treated this way. I hope no one else has to experience the mistreatment I received during my visit. People who display such unprofessional and aggressive behavior should not be working in the medical field. I sincerely hope John Muir Health takes this complaint seriously and takes action to ensure better care and professionalism in the future, especially for patients who are unable to advocate for themselves or who feel threatened and scared, as I did, by behavior like this.

This surgery center was comfortable and well staffed. Everyone is attentive and concerned about…read moreyour well being. If you have an out patient surgery this facility is very well run and convenient. A positive experience here.

Arrived with my hubby (the patient) for his surgery in the morning per instructions. No one was in…read morethe office and the door was locked. We waited 35 minutes in the lobby. The nurse (I am guessing) arrives and we get in. Lots of apologizing. Apparently the front office gal often has issues with traffic.

Very nice doctor. Very patient and thoughtful. Great service! All my family love the doctor and…read moretheir staff

This time I was late by 15 minutes but they send me a text message stating that I need to fill the…read moreform before my appointment and their site was not working and it took me time in getting that issue resolved . In sound that I got late. For me being late is my mistake and I should not have been entertained but the problem is that the big lady in the front desk was behaving like a robot. She was as rude as can be. I don't think she deserves to be in health care service. In my last appointment doctor was not available and I was there, it did not feel sorry for the situation but when patients get 5 min late they show attitude. So will never go there again. I wish the practice owner look into the matter.