Loveee this place. I got a full body wax and my waxer was very professional and spoke to me the…read moreentire time and made me feel like we were best friends. Everything is very sanitary and up to code. A lot of people may change their minds because of the price but remember you are paying for professionalism and sanitation being stellar. Don't hesitate you won't regret it. I'm a forever customer

I prepaid for a massage for my fiance for his birthday back in August 2025. $250. Every time he…read morewent to schedule they told him they were booked and call back in a few months. A few months ago they told him they did not have a massage therapist anymore. I called to get my money back, again prepaid for a massage not a gift card, and after many calls a manager finally told me she would refund my card. It's been at least 6 weeks and no refund, no call, they now aren't even picking up the phone. Give me back my money thieves!

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

Just tell me how to fix my hair please. I do not appreciate the damage that has been done. Tell me…read morehow to remove this black dye from my hair. All I wanted was a balayage.

They left foil lines in my hair the first time. The second time when I went to blend the foil…read morelines, they went full semi-permanent black hair dye on my bleached hair. They could have told me how dark they would have to go, and I would have sucked up the lines and left.

I had an amazing experience at Scents of Serenity. I was feeling a bit burned out so decided to…read moretake a spa day. I booked myself an infrared sauna session, a flower essence bath soak, a coconut sugar scrub, and a 30 min serenity massage with reflexology add-on. I went all out and I left feeling absolutely relaxed. If I had to do it again, I would not bother with the bath soak, I've had the same caliber of baths at home. My favorite part was the sugar scrub with Lucy, she was amazing. I started with the sauna. I was led to the room and given clear instructions. I loved starting here because it set the tone for a meditative experience. There was a timer in the sauna and a remote to switch the lighting if I wanted. This was really nice. I then was led to the bath soak room. This was my own doing, but I chose to come from a hot sauna into a HOT bath. I tried cooling down the water, but it did not work. I spent most of the time outside of the bath. The room was absolutely beautiful and inspired me. I loved the bathtub shape and the pillows provided. The bathtub tray with tea was lovely. It was also nice that they provided body scrub and lotion. The few flowers in the bath were cute. After that, I was a bit lost. Thankfully there was a sheet in there to explain that I could wait in the lobby for my next session. The wait took a bit. Someone kindly offered me some snacks which I enjoyed. I loved that they were vegan and gluten-free. After spending most of the afternoon in a DIY spa session, Lucy was an amazing next spa treatment. She guided me through what to expect. Her voice was very soothing. The sugar scrub was relaxing and left me feeling absolutely smooth. She recommended doing it once a season. Next I was introduced to Justin who was my massage therapist for the last treatment. He was just as kind. For those who are passionate about deep tissue massage, he's perfect for this! He was mindful of my requests on pressure and really helped me relax. I had an amazing afternoon at Scents of Serenity spa. The sugar scrub table and massage table both have heating elements which make it perfect for winter time or a soothing and relaxing time! I would recommend this spa and am excited to come back for more.

Amazing experience from staff that greets you at the door throughout my services. I felt so…read morepampered and relaxed that I really wished I could stay a bit and take a nap. Shoutout to Elena very professional and knowledgeable esthetician that I've been going to for years now and Jackie massage therapist who has hands of an angel. Place is decorated tastefully, there's a cucumber water in relaxation area or tea if you so prefer! Overall if you need some r&r this is the spot to go!

Amazing spa!! The staff is great. Been coming here for awhile and I don't plan on stopping anytime…read moresoon!

I'm currently a client. My esthetician is Justine, she's really nice and knowledgeable about…read moreskincare and the products she uses. Most importantly I'm seeing great results and look forward to the progress my skin makes after every visit. They also run monthly specials that allow you to try treatments that would normally be pretty pricey.

Diem N was so wonderful in responding to me about the problems I was having with my nails and when…read moreI stopped by the shop, she took the time to consult with me and help me to understand the difference and I really appreciated that. I stayed and got my nails fixed and made my next appointment. I believe I found my new nail salon and tech

Lyn is amazing. Great attention to detail &very friendly! Go see her…read more Recommend !!!!!!!

Went in to have them look a spot on my cheek that was a bit disconcerting and before I knew what…read morewas happing the nurse/PA/? was zapping something on my forehead with a laser. She said the spot on my cheek was nothing but was happy to charge me a few hundred bucks for whatever she did to my forehead. It's now 2 years later and the spot that got zapped has turned red and will not heal. I did not intend to leave a review today. I was searching for a dermatologist to take a look at this new problem area and ended up here.

was determined that Dr. Rauch would perform the procedure upon my arrival I provided my debit card…read morefor the co-pay. Now that my personal information had been captured I was also provided with a document stating that I would be responsible for any charges that the insurance would not cover up to the amount of $1500.00. This organization stated that they would have full access to my personal account and could make withdrawals at will and I would be notified via email prior to the withdrawal. At that very moment I felt extremely uncomfortable with the arrangement but thinking that I would be adequately notified I would be able to adjust accordingly. Here's where the whole program falls apart. Taking it from the top the first charge, a $25.00 co-pay was debited from my account on 08/16/2016. The second charge of $51.41 was debited from my account on 09/06/2016 and I was never notified. Approximately a week later I was debited with a charge of $104.00 again not notified. I caught this in process and asked it be stricken and a stop put on any further charges, (date cannot be provided because it is no longer on the ledger,) action was reversed. On 09/13/2016 I get hit a second time for the same charge of $104.00 and this time it has been processed, a temporary credit was issued and was reversed on 11/30/2016 finding no fault on the part of your organization. Now mind you, this organization hit my account three times in a period of only seven days with each and every time I have not been notified. Suddenly I'm an ATM for Christine Rauch! I reiterate, I was NEVER notified by email, (or any other form for that matter) of any impending withdrawal. Closer examination of the documents forwarded to me from the banking institution had revealed that one of their staff had input my email address incorrectly as baherden@verizon.net instead of the correct address. Given that this can prove to be a most critical factor it would behoove Dr Rauch and her staff to confirm this information rather than take it for granted. Clearly this organization deserves to be paid, I don't take issue with that. I take issue with this organization being paid at the expense of cleaning out my bank account and leaving me with not so much as enough cash to buy gas in order to go to work the next morning. I am currently 68 years of age, (was 63 at the time of the procedure.) I have an advanced education in aviation, I am grossly underemployed as well as under paid. Since I do live paycheck to paycheck these people have absolutely no idea what it's like to have your checking account cleaned out and you have to knock on someone's door at five in the morning hoping to borrow $20.00 so you can get to work? It's coming to the point where it's no longer a service for a fee, it's all about sucking someone's bank account dry. It's beginning to feel like it's a contest to see who can empty my bank account first. I understand that Dr. Rauch's husband is an emergency room triage doctor. Everyone should be justly compensated for their knowledge and intelligence. Between the two of them I'm willing to wager that together they are knocking down half a million a year. It's really a shame that they have to resort to unscrupulous means to accomplish their wealth. Having worked as a trained and licensed aircraft mechanic were my associates and myself are required to maintain and fly aircraft, were the aviation field to be handled like this office has handled my account there would be a bunch of broken aircraft, a whole lot of dead people and someone would most certainly be going to jail. The medical treatment was excellent, the way I was treated on the business side of the house is absolutely deplorable. If I had to do it again and was diagnosed stage four cancer I would turn and walk the other way rather than to be subjected to this kind of abuse. Brings new meaning to the aged term, "A license to steal." Makes me wonder if a crime has been committed?

Had an annual visit with PA Michele Rohe. She always greets with a smile, asks how am I doing and…read morealso asks about my wife (who is also her patient). She performed her usual through examination and treated several skim blemishes that I had. I really appreciate her thorugh examinations and treatment. She is a real asset to this organization. I would also like to acknowledge her nurse and the front desk staff. They are really great people

Richmond Dermatology was recommended to me by a colleague several years ago when I was having an…read moreissue with what ended up being a harmless growth. Fast-forward to January 2026 and I am once again back with a suspicious mole. When I called in somewhat of a panic, I was able to be seen within a week. Richmond Dermatology HEARD me and my concern and thankfully did not have me waiting for months, wondering what was going on. After a shave biopsy and a call from the doctor a few days later with the results and a thoroughexplanation of, I am in need of further intervention. Gratefully, no time was wasted, I have another appointment next week and I feel like I am in good hands. Being that we look at our skin every day and barely think twice about it, its best to stay on top of yearly skin exams, just as you would afford yourself other care. We worry more about what's going on inside of us than we do about our skin, which is the body's largest organ. Not that those other things aren't important, we just forget that our skin is very important, too. I definitely recommend Richmond Dermatology, and I recommend advocating for yourself if you are experiencing something that is or could be scary, like a potential skin cancer diagnosis.

I'm a patient of the dermatology office so decided to visit the Aesthetic Center for a service. I…read morecalled and requested an appointment and was given one on a Monday at 11:15. When I showed up, they didn't have the appointment in the books. The receptionist apologized and offered me a Friday afternoon appointment, which was fine. What I was having done is a short appointment and being upset about the error wouldn't do any good. Came back on Friday for my appointment and everything went as expected. The facility is clean and bright. It skews a little clinical, but that doesn't surprise me given their affiliation with a dermatologist office. I made an appointment to come back in 2 weeks to see the results, so I'm definitely coming back. Glad to have a reliable service provider in Richmond.

The New Medical Spa - Glen Allen, VA…read more The New Medical Spa, located at 2235 Old Brick Rd, Glen Allen, VA 23060, for deceptive business practices, unauthorized billing, and failure to obtain informed consent. On my initial visit, I presented for a single service only. During check-in, I was instructed to download and use a mobile application. At no time was I clearly informed--verbally or in writing--that I was enrolling in a recurring membership program or authorizing ongoing charges. I did not knowingly consent to any such agreement. The individual assisting at the front desk (identified as the physician's spouse) failed to disclose any material terms, including the existence of a membership, recurring fees, or cancellation requirements. I visited the facility approximately six/eight times and did not return thereafter. Despite my discontinuation of services, the business continued to charge my Health Savings Account (HSA) card, resulting in unauthorized charges exceeding $2,000. These charges were made without my knowledge or express authorization. Additionally, I have serious concerns regarding whether these services were eligible for HSA billing, raising further questions about compliance with applicable financial and healthcare regulations. Upon discovering the charges, I contacted the business to dispute them and request a refund. The business has refused to accept responsibility, failed to provide adequate documentation of any alleged authorization, and declined to issue a refund. Further, during my visits, I experienced what I would characterize as undue pressure to undergo additional procedures that did not appear medically necessary, raising concerns about the business's ethical standards and professional conduct. Based on the above, I believe this business has engaged in: * Deceptive and/or misleading enrollment practices * Failure to obtain informed consent for recurring financial obligations * Unauthorized billing and potential misuse of HSA funds * Unfair and unethical business practices Please be aware and check your accounts.

The facility is clean, cute, and in a great location!…read more I'm going to tell you Teresa is wonderful. I was going through a very hard time and she bent the rules a little to switch a treatment I paid for on the app to something else because I couldn't continue it. She valued me as a person and recommended the IPL treatment for face and neck. I'm 29 and this is the best facial treatment I've ever had. My skin is smooth and the smile lines and forehead are almost gone. Plus I had PDO threads done here and my jawline looks AMAZING.