Update: April 2025…read more So haven't had to deal with Ace for most of 6 months now, that is good. Had ti give up on having the batteries work the way they were sold. They claim it isn't their fault they installed the batteries in an area that gets cold (garage), that I should have known that the batteries they substituted had a cold weather limitation. Additionally, I am finding out that they never submitted all the paperwork when they did the initial install. ACE has not responded to the Mass AG's request for an update, or my request that they submit the paperwork. But they did close the BBB request as "responded". They never responded but they told the BBB they did. So system mostly working, lost a lot of functionality as well as more than a year of the system's ROI. "not their fault", but read the other reviews (that aren't from their employees). They have given up on residential installs, I guess it isn't cost-efficient for them, as they now want to charge to come out and diagnose why the system they installed isn't working. $750 to come out and diagnose why the batteries they sourced, and installed stopped working. Oh, and when you bring up data, i.e. the monitoring system, they still tell you to "ignore it". It doesn't show the whole picture when the system isn't producing power for 2 months. Again, avoid Ace Solar.

Scheduled appointment with Ace Solar / Marilyn Hilton and confirmed it via email…read more Marilyn Hilton did NOT show up nor call for the appointment. So glad that i took the time off of work to meet with Ace Solar! Chuck T

I was very pleased with the service we had today. Don was very nice, Knowledge and extremely…read morehelpful. this was our first time using them and I can honestly say we will continue to use their services Going forward. Great company

I had called Brightstar Solar to my home it investigate an issue with what I felt were under…read moreproducing panels. They came out and confirmed the issue. They also spent the time to teach me about the different components of my system, and fixed my problem. I bought my house with the panels already installed, so I did not know what my base line should be​. After Brightstar came out, I am producing more solar that before. Would absolutely recommend them.

Couldn't have asked for a more thorough, knowledgeable, and patient person to guide us through…read moregetting solar panels. Extremely competitive pricing with bespoke, high-end service and components.

Dillon was amazing from start to finish. from our first contact to completion, he was polite, never…read moreleft me wondering what was going on, respected my financial investment and my time, completed the installation within 2 days, and cleaned up after the crew was done. I cannot express just how impressed i have been with his ethic and the quality of the work. everything was completed in a timely manner and with thorough, punctual communication. i recommend new england sunlight to everyone i know that is looking for solar panels, batteries, or generators. Thank you, NE Sunlight!!

I hope your system never needs a warranty service. impossible to get a human on the phone and wait…read moretimes are apparently 10-12 weeks once someone deems it worth it to respond to emails. there goes this year's peak production. you might be better going somewhere else.

We had a Sunbug system installed in 2019, and until this year I would have rated them 4-5 stars…read more The system was a good value and the sales and installation process back in 2019 were positive. But in January we noticed that one of the panels wasn't producing. We contacted Sunbug's service department, who did some remote diagnostics and hypothesized that the issue was caused by a faulty optimizer. They said it would be a few weeks before they could visit to perform the service, so we anticipated seeing them in February or March. After 6 weeks of radio silence, we followed up and were told they had us scheduled for April 14. The day the service was scheduled, we were informed that another job was taking too long and they would have to reschedule for the following week. After a few more weeks of silence, we followed up again. This inquiry was ignored, so 10 days later we followed up again. This time they said there was no update -- they were just too busy to do the work or provide updates. I had asked if they could recommend a partner that might have more capacity to service and was told no but that I was welcome to shop around. I am sure demand for solar is very high and qualified technicians are hard to come by, but I can't think of another situation that has taken approximately 6 months (and counting) to resolve after an initial estimate of "weeks." And the lack of information and tone of annoyance at my monthly inquiries has been discouraging. I wish I could still recommend Sunbug, but I would caution that, at least as of this review, they seem overwhelmed and out of ideas for adding service capacity or communicating accurately about their ability to service their systems. Having operated a business during periods of peak demand and service disruptions, I can't overstate the value of proactive communication about the cause of an issue, the plan for improving the situation, and guidance about what to expect when. Silence and "Sorry, no update, feel free to look elsewhere," do not inspire confidence. We are actively seeking help from other service providers, but it looks like we are going to be stuck with a non-producing panel during the peak production season.

I can no longer recommend Boston Solar. The company was acquired, the founding team is gone, and…read morethey are no longer committed to customer service. I recommend going with a different installer.

Potential new customers should be aware that Boston Solar customer service is deteriorating fast…read more They seem to be focusing on new business while ignoring the needs of existing customers. I had an electrical service upgrade at my house about four weeks ago. To this end, my solar system had to be disconnected. Unbeknownst to me, Boston Solar was needed to reconnect the system to preserve product warranty, a very simple procedure. I called them right away to request their service, only to be told I should have let them known way ahead of time that I was going to need their help. Never did they alert me back when they installed my system over 5 years ago that their help would be needed for this. I have since contacted their service department numerous times, to no avail. They don't even have the courtesy return my call to set up an appointment. It's been almost 4 weeks now, and I'm completely in a bind. Customer beware!

Rob is just fantastic! He installed a new range hood, outside lights in the front of the house and…read moretwo lights in my grandson's room. His rates are extremely reasonable and he is just an all around great guy! His apprentice Joey is great, too! I will definitely be calling him with my next list of electrical projects, for sure!

very knowledgeable, professional, prompt service it is a…read morepleasure doing business with him much thanks bob s