I have been a loyal customer for years but not anymore. My experience with them recently has been…read moregetting worse. Mr. Kim raised his voice at me over nothing. I let it go and I continued to take my car their for service. Thomas (his son) has an attitude and has no consideration for loyal customers. He refused to make an appointment for some work that needed to be done. Mind you, I have always made appointments and kept them. Miguel is an excellent person and mechanic but who cares if the owner and his son are unpleasant and insulting to a loyal customer. Fortunately, there are other shops. I refuse to ever go back to them.

The BEST Auto Repair Shop. I've been a customer for over 15 years. The Quality of service to…read morecustomer service is top-notch.

Still Five Stars! I'm actually writing this on Thanksgiving as we are still very Thankful for…read morebusinesses like this. While Manley is no longer on board, Matt found and hired Brent. Brent is the "Real McCoy" when it comes to service writers. He's very knowledgeable about all aspects of vehicle maintenance. I mentioned in my last review, how happy the customers are, I now notice how happy the crew is too. I'm sure I can't give Brent all the credit, but it seems morale is up which is great especially since the pandemic seems to keep holding many of us back. This is a great business, it's no wonder why other mechanics are always them for advice.

Got my brakes "fixed" a year ago & since then its still been squeaking and is completely awful.read more

I brought a Tesla Model Y to them in order to have a wheel swapped out and have the front end…read moreinspected. Most folks don't know this, but Performance models of these cars blow through suspensions every ~70k miles or so. Precision charged me for the tire swap (move TPS to new wheel and re-mount on the new wheel), but they also charged me an hour of labor to inspect the front end, something that they already had in clear view when on the lift when they were doing the tire work. However, I was fine with it as long as they did a complete job and reported accurate information. I was planning on having them also replace the main front end components anyway, but they will NOT install any parts that they did not get for your car. Even if they are OEM parts from the manufacturer of your car. (Tesla parts are a PITA to get in a timely fashion sometimes, and having to wait for them to arrive is not a great customer service experience... especially when they are OEM parts. I'm assuming it's not just liability, but that Precision wants the markup on the parts over a providing a good customer service experience.) Precision came back and told me there was nothing wrong with the front end of the vehicle. immediately knew that this was impossible. No Tesla Model Y Performance with the original suspension is fine at 85,000 miles. I asked a buddy at a Porsche dealer to look at the front end and ALL FOUR bushing in the front end components were torn. Literally, if the technician from Precision Auto had looked them, it would have been obvious. If the technician missed it, Precision has a serious issue. I did call them. I asked to speak to the manager. The person that called me back sounded awfully young but listened to me vent and indicated he's refund my money for the inspection. (He took my credit card info for the refund, so fingers crossed there.) I'm really sure based on that experience that Precision Auto is not where you want to go if you have a Tesla. I told them exactly what they needed to look for and I've got to wonder if the server desk told the tech anything that I mentioned. (I do have alot of experience working on cars. I just don't want to do it.) At least they did a good job with the tire... -shrug-

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just…read moreabout everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists.

"Tom" runs an efficient and high quality business at the Germantown Service Center. His shop is…read moresmall and neat, no frills. He and his staff know the vehicles and requirements to repair and make his customers happy. He listens to you. We should also listen to his advice. My wife and I have been like "family" to Tom for over 12 years. He keeps our 1998 Dodge Van and 2005 Chevy SUV in pristine condition. Tom has a very faithful way about him. Not to rip-off his customers. He's honest and fair. He will make a great effort to get parts as close to cost as possible with little markup. The cost for labor is a "labor of love" and the bottom line to the customer beats any dealership quote. Ourisman gave me $650 quote on a repair, Germantown Service Center did it for $300! PLEASE respect Tom and his shop. He respects you. If you feel like you experienced a "hiccup" in delivered service from Tom, bring it to his attention with civility and respect. He will remedy your concerns, and will quality-check his staff technicians. Tom is a 5-Star Human Being!

I've been going to see Tom to take care of my Honda Accord and Mercedes ML320 for over fifteen…read moreyears now. Very few people know their way around an old Benz, and many mechanics won't even touch them beyond doing an oil change. But Tom has helped me save so much money and kept both of our cars on the road for fifteen years now. I highly recommend him and am so grateful that he's in the area.

I haven't even picked up my car yet, but I know it's gonna look great because these guys are…read moreprofessional and they do a wonderful job. My problem is not that big for my car. Let's not talk about my own issues here and they are almost finished and they've only had it for two days.

Buyer Beware - My Experience with Kenwood in Frederick (Tesla Model Y Repair)…read more I had my Tesla Model Y repaired by Kenwood in Frederick after the liftgate was replaced, and I am extremely disappointed with the quality of the repair. After getting the vehicle back, I immediately noticed large panel gaps and poor alignment around the newly installed liftgate. The gaps are clearly visible in the attached photos. I also had the vehicle looked at by Tesla and another Tesla-certified collision center, and both indicated that the alignment is not within expectations. When I brought my concerns to Matt at Kenwood, he initially told me he didn't see any problem with the gaps. Later, he said he would speak with the shop director. Shortly afterward, I received a text stating that the director had declined to perform any additional repairs and that I would need to handle the issue on my own. I find this response completely unacceptable, especially after paying for what should have been a proper repair. As a customer, I expected the vehicle to be restored to factory-quality fit and finish, not returned with obvious alignment issues. I am currently exploring my legal options regarding this matter. If anyone else has had similar experiences with Kenwood in Frederick, particularly involving Tesla repairs or bodywork quality, I'd appreciate hearing from you. The attached photos show the alignment concerns that remain after the repair.

To say customer service is excellent is an understatement. Tony and his entire team are extremely…read morehonest as well as excellent mechanics. I highly recommend them. 5+ many thanks Tony and team. Cheryl

Im so glad I read Brian L.'s review because it was soooo spot on!!…read more Master Tech provided excellent service!! They were professional, fast, efficient, and even gave me a small discount on my services. The waiting area is small but nice and tidy...and they had a few bottles of hand sanitizer available. They adhered to COVID social distancing guidelines and required everyone to wear a mask. Im gladly plan to return for any of my car needs!! And I Highly recommend this business!!

Buffed a scratch on a vehicle and I believe the job was overpriced. The invoice also contained no…read morebreakdown on parts, labor or tax.

We've used Jacob's services twice now, for routine tire changeovers, oil changes, and recently…read morereplacing the very old factory brake pads & rotors on the front of our 2010 Infiniti. Jacob has been doing this business for a very long time & has keen attention to detail, guiding his mechanics in their daily tasks. Very friendly, honest, fair & reliable. His shop is an easy walk from the Rockville metro or Town Center.

I wish I could give more than 5 stars! As a consumer, I judge a successful transaction by the…read morequality of work, and the ease and convenience of doing business. Zamora's fixed my car in 3 days less than anticipated. And it looks better than brand new! Their relationship and proximity to Enterprise Rental car made is so incredibly easy to drop off and pick up my car and get the rental. In this day and age when people settle for an AI response and you feel like a pixel on the screen, it was so refreshing to deal with the staff at Zamora's. They were so pleasant and knowledgeable. It's never a good thing when you need body work, but when you do, you should immediately call Zamora's. They are spectacular!

They went above and beyond the requested service. Everything necessary was repaired plus a few…read moreitems I requested.