Called Strictly Chimneys and spoke to Mike about turning up and cleaning a gas fireplace system for…read morea house I recently moved into. Though he specializes in wood fireplaces and would not be able to assist with my request at this time, he spent quite some time on the phone with me answering the many questions I had about my fireplace, and how I might be able to get it up to snuff. So rare to find a professional who is willing to give such detailed advice with no monetary gain for himself, and it was very obvious that he really knew what he was talking about. I may change my fireplace to a wood burner at a future date, and if I do, I will absolutely give this man my business. My gut tells me that anyone else wouldn't regret doing the same. I recommend Strictly Chimneys for sure!

I bought an older ranch style home recently and had the chimney cleaned and inspected by Strictly…read moreChimney's. I liked their honesty and expertise. Mike and his crew are professional and customer friendly. Pricing is very reasonable too. I hired them afterwards to complete the recommended chimney work: rebuilding 10 rows of brick, plus I added a chimney cap. I feel very pleased with their services. They only repair what is necessary and Mike always answers or returns calls promptly. Highly recommend!

Mario work broke apart the within a year. Mario will not guarantee the work. Workmanship is shoddy.read more

From the owner: With over 15 plus years experience Mario is clean, professional, knowledgeable and informative…read more Always ready to help the customer understand the proper care and maintenance of their chimney!

Nice guys. Came quick and had the best price by $50. Gave helpful advice that was down to earth…read moreand didn't feel like an upsell or sales pitch at all.

SThe best chimney service in the state of Connecticut. Beyond reproach. Believe me, I know. Retired…read moreafter 34 years in that trade. I know the good from the bad. And some others out there are baaaad.

Communicable, courteous, clean...called day before to make sure we were still on schedule. Gave me…read morehonest review of fireplace that was used lightly therefore no need for cleaning every year which is great transparency...price for (2) fireplace cleanings and inspection were affordable.

I just had a pellet stove installed. The techs had to bring…read moreit up many flights of stairs and I was worried the entire time. We had previously had an issue with a boiler install. It was a nightmare I was pleasantly surprised when they efficiently delivered the stove and install was effortless.

The technician who performed the chimney cleaning left visible debris behind. Shortly after he…read moreleft, I opened and closed the damper and debris fell onto the floor. This should not occur if the chimney had been properly cleaned. The company quoted high rates for the service. They required an upfront deposit for additional work they recommended to make the chimney operable. When I hesitated, they applied significant pressure and delayed returning the deposit until I stated that I would report the issue. Customers may want to consider other chimney service providers.

I have a propane nonvented fireplace. Smelled propane. Called for a service. The kid never turned…read moreit on, took a picture, walked outside, came back in and quoted me $12,000 for a new one. I sent him away. Today, I have learned their is nothing wrong with the insert. Just needed a cleaning from the dog hair. I was able to do myself. No more smell and works perfectly. This place is a total scam. Beware!!!? Oh, total cost? $0. Took 10 minutes to clean.

Troy is awesome. We constantly need little things done around the house that I have no desire (or…read morecant) to do. I have used Troy a few times and he has always showed up, polite, competent and very fairly priced. And he works with a sense of urgency to not take more money from you. If something is beyond his realm of expertise , he will be straight up honest with you. I cant recommend Troy enough.

Troy is the man! Called him on a Saturday and he returned my call within five minutes. He responded…read moreout on Monday and had two jobs completed within an hour. He was extremely skilled, reliable punctual and friendly. During these times it's very rare to find somebody like Troy. Don't hesitate to use him you won't be sorry.

RUN! DO NOT USE THIS COMPANY - they lack integrity, customer service and credibility…read more In early February 2026, our residence sustained a fire. The fire was not caused by the pellet stove. Due to fire damage, the room containing the pellet stove required complete demolition. The referenced company was contracted to uninstall the pellet stove prior to remediation. The stove was removed and placed in our garage the day before Servpro began demolition of the affected room. The room was sealed off following removal. There is a dispute regarding the handling of the stove components at the time of removal: Company's position: The company maintains that all components required for reinstallation were packaged together and secured to the back of the stove when it was placed in our garage. Homeowner's position: The stove and a large pipe were placed in the garage beneath the electrical panel, against the wall, with no components attached to the back of the stove. We recall observing additional stove components remaining in the room after removal and contacted the company to inquire whether those items were necessary. We were advised that if any components remained in the room and were removed during demolition, they would need to be replaced and that this would be addressed at the time of reinstallation. Servpro subsequently gutted the room, and all repairs were completed. Prior to scheduling reinstallation, my husband visited the company to purchase paint so that the stove could be refinished. We then contacted the company to schedule reinstallation. Upon arrival, the installer stated that required components were missing and asserted that all parts had been packaged and left in the garage. The installer further alleged that the parts may have been misplaced by us when the stove was removed from the garage for painting. Numerous communications followed between us and the company, including conversations involving our contractor. Initially, we were instructed to independently locate and purchase the missing components and then contact the company to proceed with reinstallation. At that time, we were also issued an additional invoice in the amount of $2,200 for reinstallation services. Due to the cost involved and uncertainty regarding which components were required, we requested confirmation of the necessary parts prior to purchase. Over the course of approximately three months, we repeatedly attempted to obtain verification. Eventually, a company representative confirmed that the parts we intended to purchase were incorrect and provided a corrected list of required components. We were informed that the matter would be discussed with the owner to arrange installation. After receiving no further response, I left a message with the company requesting follow-up. The following day, the owner contacted me and stated that the company was going out of business and would not be able to perform the installation. On that same day, a technician emailed the confirmed list of required parts. I asked whether the company would complete the installation once the parts were obtained. Subsequently, I received an email from the receptionist stating that the owner had indicated the company would not install parts that were not original components. As a result, the pellet stove remains uninstalled due to unresolved disputes regarding missing components and the company's refusal to complete the work. This matter has caused additional delay, expense, and disruption following a significant fire-related loss.

They came to give a quote and said it was an easy job. I waited and waited then no quote…read more Finally I emailed and called then said the tech "didn't feel like doing the job". ?? Incredible level of unprofessionalism.

Alex Masonry was fantastic! They did a great job on my patio - quality work, done in the timeframe…read morepromised and did a fantastic job cleaning up. Highly recommended.

Communication. Alex was to come by to look at the property 2-3 weeks ago, haven't heard or seen…read morehim. I understand that contractors are busy and not all jobs may be large enough to warrant follow up, however as a customer who initiates the conversation and subsequent follow up, same should be expected from the contractor. Possibly this review will reset the engagement.