We have used this business many years for several of our cars and different type of services,…read moreunless we have had a factory warranty or complimentary service for our vehicles. Yesterday we needed emission for our tree cars. My husband and I both visited this place, and Jason was as friendly and helpful as usual. He is a nice guy and very dependable.

Amazing service! Great communication the whole time and got everything taken care of super quickly!…read moreHighly recommend

I was referred to this business. They do wonderful, quick work (I had a timing belt changed) and…read morethe quality of their work is awesome. I'd recommend this business to everyone!!

Bottom line, since Clint Turner passed away several years ago, the quality of service has became…read morevery inferior to any other shops in the area for pricing & honesty in my experience. Jimmy Smith, the mgr. cannot be trusted imo. with any repair to be fair & accurate. Just out to make a quick buck anytime I took my car there after Clint passed away from cancer. His daughter still works behind the desk but she is deceptive as J.S. Beware & stay far away. In anyones opinion.

I talked to the Korean guy at the desk about getting help installing some under glow underneath my…read morecar, and he said it'd cost me about $135 for the labor. I was like cool. Well when i actually waited for them to work on my car, one of the two led kits didn't work, so, I had to leave and get another kit from AutoZone ($100).. The Korean guy didn't wanna finish the job, and told me to reschedule for another week. I was like - "you had time to work on installing the lights earlier, now I have to wait another week, and it's an hour job?" I felt like he was pushing me away, because the job wasn't a lot of money. Then called me back probably after feeling guilty and told me to be there in 30 mins. When I returned, the guy that was ACTUALLY working on the car said he'd charge me $150 instead, and I still didn't have a problem with that. Once again, I waited in the lobby until the job was done. The Korean guy was walking out with some staff members / guests, and it felt like he was tryna be funny when he asked me - "Why are you still here? Are you waiting on your car (In front of them)." In my mind I was thinking - why else would I be here? Im a black business owner, investing in your service, what other reason would I be here (as i waited playing a game on my phone)? Later the Korean guy came back, and was like - "alright they're done, but ima have to charge you another half hour for $185," I was like - Oh that guy who worked on the car said it was gonna be $150. He then went into some explanation about 'the part' (the led kit) not being theirs, so he has to charge me more (didn't make sense at all). I knew i was getting scammed out of money. So, when i proceeded to pay for the work, he said - alright it's gonna be $217.39 (just to install some lights), I was like, "I thought you said it was gonna be..." (At this point I knew I wasn't coming back, if he was gonna do a black ppl like the way he did me, I would have never come by).

Been going here for many years now and have been CONSISTENTLY satisfied and impressed. My very…read moreparticular friend turned me on to them probably 10 yrs ago at their original location in Marietta. Peter is simply a pleasure to work with as he is honest, trustworthy, talented & knowledgeable and very easy to talk to as he gives you his undivided attention. He doesn't try to sell services or repairs you don't truly need, and he leaves his customers in the drivers seat of decision making. He adequately provides his customers the accurate info needed to make said decisions. Simply stated, GO HERE and be set at ease knowing you're being well cared for honestly.

Honestly couldn't be more pleased with the customer service, friendliness and up front honesty…read more It was my first time in and def will be my go to for all future visits for my baby :) nice little waiting area if you choose to wait or not . Followed up with emails introducing themselves which made you feel like more than just another customer . You can definitely sense the idea they are building clientele / relationships and not just trying to gauge you at the get go . Totally worth it . Thanks to my husband for making the appointment . Again another great locally owned business that deserve the kudos they receive . Will definitely return :) Thanks guys !

I am extremely disappointed with my experience with Rocco's. I came here because I wanted an…read morealternative to the BMW dealership and, more importantly, I wanted to feel that I could trust someone to be honest with me about my vehicle. I paid over $3,000 to have my BMW's air-conditioning repaired. After the repair, I had to bring my car back because there was now a problem with the fan--something I had not experienced before bringing my vehicle in. I was then told it would cost approximately another $900 to repair. One of my biggest regrets was telling them what the BMW dealership had quoted me--close to $5,000. In hindsight, I feel that sharing that information put me at a disadvantage. Instead of walking away feeling like I saved money, I walked away questioning whether I had been treated fairly. When I returned, they did explain what they believed was happening with the fan. However, from my perspective, if the fan was already having an issue while the AC system was being repaired, I should have been contacted and told about it before the original repair was completed. That would have allowed me to make an informed decision before spending thousands of dollars. At this point, I honestly wish I had gone to the dealership. I may have paid more initially, but I would rather have paid more and walked away confident in the work than spend over $3,000 and then be told I needed another approximately $900 repair for a problem I wasn't experiencing beforehand. I waited before writing this review because I didn't want to post something out of frustration. Months later, it still bothers me. For me, this is about more than the money--it is about trust. Unfortunately, I left this experience feeling that the trust I placed in this business was misplaced. Based on my personal experience, unless you are a mechanic yourself or know enough about cars to question what you are being told, I would not recommend trusting them with your vehicle.

Expensive and very poor workmanship. They hire a lot of inexperienced helpers, then have them work…read moreon your car. They're bad about leaving parts off your car, and they won't typically stand behind their warranty. For small issues, you'll probably OK, but for real problems, go somewhere else.

I took my 1999 GMC Yukon to Auto Experts of Acworth in May to have both the engine and transmission…read morereplaced, based on what seemed like good past reviews. Unfortunately, this turned out to be one of the worst experiences I've had with any repair shop. When I went to pick up my vehicle and test drive it, things went wrong almost immediately. While on the highway, the truck locked up and dropped into first gear without warning. Upon inspection, I discovered that several wires and cords had been left unharnessed, and they had wrapped around the driveshaft, causing serious damage. Auto Experts replaced the transmission once -- then a second time -- but the truck still wasn't shifting properly. I eventually had to take it to AAMCO, who ended up fixing all of the issues that Auto Experts supposedly "repaired." Ever since those original mistakes, I've had to deal with a series of other mechanical problems, including issues with the transfer case, fuel pump, and electrical system -- all of which I believe were caused by their poor workmanship. Over several months, I was repeatedly charged for tows, additional parts, and labor, with little to no clear explanation. In total, I spent over $15,000, and my vehicle was never right. The front desk staff offered no real assistance and seemed unable to provide any information without Hector's approval. Communication was frustrating, and accountability was completely lacking. At this point, I feel that Auto Experts of Acworth took advantage of me and my trust. What should have been a straightforward repair turned into a financial and mechanical nightmare. After later checking the BBB, I found that they already have multiple negative reviews, which I wish I had seen before going there. Bottom line: If you're looking for an honest and reliable mechanic, do not trust Auto Experts of Acworth or Hector. Save yourself the stress, money, and time -- look elsewhere. Beware.

Had my brakes inspected throughly at this shop as recommended by a good friend. I was pleasantly…read moresurprised by the professionalism of the staff from front desk to those working in the shop. A very good feeling overall.

My new go to shop for my son's 2018 Tacoma . Have not noticed a difference in new management as…read morethis one has met all expectations.

I've been using this shop going on 20 years and I'm just now realizing that I need to share my…read moreexperiences. If you want the old shop vibe. The one where's there's zero gimmicks, just a straight up honest automotive mechanics who looks after their customers. This is the place. Matt the owner was once an employee. The staff hasn't changed since I started dropping off my vehicles. It's not a big company so it's best to drop off your vehicle the morning of or night before. If you want a small business that's honest, professional and extremely knowledgeable. This is your place.

I took my car to Rapid Rotation for my latest emissions inspection. They are station number…read moreGA000106. Jeffery did my inspection and he did a good job. He was friendly and got me in and out as quick as anyone reasonably could. What I appreciated most is he was familiar with my old car and its quirks. As my car has aged, I've had trouble getting it to pass emissions, not because of actual emissions problems (I've had my mechanic fix those), but because of electrical issues. Jeffery knew exactly what to do. The shop I get my car serviced at around the corner, Eurotech, referred me to Rapid Rotation. Because of the direct referral, Rapid Rotation knocked $5 off my emissions test fee. They charged me $20 when it's normally $25, so that was nice. Rapid Rotation is kind of like an older, smaller, locally-owned Discount Tire. It's more along the lines of a humble mom and pop shop. Unlike Discount Tire, they also do oil changes, change air filters, service transmissions, drain and fill radiators, service differentials, and change wiper blades. The prices seem fair and in line with other shops. For example, an oil change is $30 ($60 for full synthetic) and a transmission service is $125. There are two Rapid Rotation locations: this one in Marietta and one in Kennesaw. This one is in a small strip (East Marietta Automotive Center) with other auto service shops. The parking lot is packed with cars. The shop itself is old (over 20 years in business) and no-frills. They have a waiting room with windows into the garage (there's actually an "Emissions Test Viewing Area"), a TV, magazines, and a restroom for customer use. During my visit, the TV was tuned to CMT. They have three bays and I saw four employees working when I swung by during my lunch break.

I setup an appointment online, very easily. The day of my appointment. I asked for a 25,000 mile…read morecheckup for my 2020 Lexus. The wait was not overly long; the waiting room was fine, and I was treated professionally and with courtesy every step of the way. The bill for the service provided was surprisingly low. The person I dealt with explained what was or wasn't done and why. Much appreciated. I am a happy customer all around.

After a long trip from Massachusetts to Kennesaw to visit a friend en route to FLA, I noticed there…read morewas a some sort of liquid/moisture on the asphalt where the car was parked. I spoke to Bill and he told me to bring it by and he might be able to get it on a lift and check it out. Even though the shop was pretty busy and backed up, he managed to fit me in. He checked it out, and determined that there wasn't a leak and everything was good. He sent me on my way with no charge. Fantastic and friendly service, really helped me out. Highly recommend this place.