Hello, how are you? My name is Carlos. I think sometimes you have to listen to both sides. I mean these two customers, Jose: Jose asked for an alternator, battery and spark plugs replacement. He provided the parts and there was no prior diagnosis on my part. The repair was done, everything was fine, he drove the car himself and gave it the thumbs up. Ok, after a week or so he contacted me and asked me to check my work because his car had the light on. I went and checked my work and scanned the car and it was an unresolved issue with the previous repair. I tried to explain to him several times but he didn't understand. He wanted me to do my work again for free and he started raising his voice and messing with my career and I didn't allow it and left the place without telling him his kindnesses first. I apologize for that but when they mess with your career it's hard!!!! The second person named Gill: If I remember correctly, I gave him a price to fix his truck with pairs from the dealership, since the problem was with some sensors that the automotive system recommends. If the person went to look for another price with pairs on the internet, it is impossible to be able to improve those prices. Regarding the information, the client is explained and detailed. I am a busy person and when a person is talking to you every 5 minutes to ask you the same thing, it is difficult. I gave him the information at the time of making the diagnosis, but I still regret not having been up to the task of satisfying his needs, but 20 years working for clients support me!!!! Thank you. read more