Honest, reliable and will absolutely work with you on everything!!! Highly recommend buying a car…read morefrom him !!

I have bought 3 vehicles from Cris Cars over the last 10 years, every single one has had multiple…read morecostly issues. The first was a 1994 Nissan Pathfinder that wouldn't start randomly in the cold, less than 30 days after purchasing it from him. He told me it was probably just a battery, just go ahead and buy a battery. I bought the battery and it seemed to be fixed at the moment. Then the window stopped rolling down a few weeks after that and had to have the window motor replaced. When I went to get it inspected the year following purchasing it, I found out the entire frame as well as undercarriage was rusted and had to be welded to be fixed, which I also paid to have repaired. It took a mechanic almost a month to run down and fix the issue that was keeping it from starting randomly in the cold(it wasn't just the battery). Then the motor went. The second vehicle I bought from him was a 2004 Acura MDX. The first thing that went was the window motor again. Next the AC stops working. After those repairs, a year and a half after I purchase it, it starts making a horrible, loud sound so I take it to a mechanic again. The exhaust as well as several other parts of the vehicle are rusted through and have to be replaced or welded to be fixed. The 3rd vehicle I buy from him is a 2009 Acura MDX. He let me trade in the 2004 Acura MDX as I already had all the places that were rusted through replaced/repaired. Additionally, no bank would approve the loan because the price he had listed at was over 125% of the vehicle value, so if he didn't get my 2004 Acura as a trade in to knock down the already inflated price, it wouldn't have been approved for purchase through a bank. First thing I notice, not even a day after I purchase it, is the backup camera is so grainy/blurry, it is unusable. He tells me I just need to clean the camera off. I do so, and surprise, it doesn't fix it. He then tells me I can get a replacement camera installed at Best Buy in Charlottesville for $100 or less. I call Best Buy in Charlottesville, yet another surprise, it is more than double that and it will be at least a month until they can get to it. A side note on this, since he uses Carfax for his values, when you input the features of a vehicle in Carfax, they are basing the value of it off those features being in good working order, which this was not. The Bluetooth starts draining the battery repeatedly which forces me to disconnect the Bluetooth and replace the battery. A little over a year after purchasing, it starts idling rough and the check engine light starts flashing. It is turned off and towed immediately. The mechanic finds that someone installed a repair sleeve improperly which melted the coil, threads, etc. and states that it has been this way probably since I purchased it from Cris Cars. After the mechanic he sent me to having it for a month, I get told that they can't fix it unless they drop a motor in it after $1000 worth of work that I now owe for regardless if I replace the engine or not. An engine, an AC compressor, and $4200 later....I take extremely good care of my vehicles. I have all regular maintenance done, have a folder of all maintenance records, and have not put massive miles on any of these vehicles. The second I suspect something is wrong; they go to the shop. Every one of these vehicles cost thousands of dollars to repair shortly after being purchased from this business. His logo is cheap but reliable, yet his prices are not cheap, and not one of these vehicles was reliable. Based off each of these issues, it seems he slaps the cheapest fix on things he knows will break again within a year or two, forcing you to purchase another vehicle before you have even finished paying off the loan. The vehicles are overpriced based on NADA (which is who your insurance company is more than likely to refer to for the value if it is in a wreck), Kelly Blue Book, etc. He does not offer in-house financing like he used to, he refers you over to a bank that you could have gotten a loan through regardless. Definitely do not recommend!!

Our daughter was moving to Charlottesville from California and her existing Crosstrek lease was…read moreending. She wanted another Crosstrek and contacted Flow Subaru. We worked with Travis and Doniell by phone and email. They located the car, color and price that she wanted. The car was ready after she moved to Virginia. Travis showed her through the car and introduced us to Devon who is her contact for any questions going forward. I usually do not like car dealerships but i would definitely refer anyone looking for a Subaru to see Travis or Doniell at Flow JH Huntington Beach Ca

Looks like Flow is "upholding" Umansky's reputation…read more Cannot recommend this service department. Brought my Subaru in for an oil change. When the service was complete, the service advisor led me to a Subaru Outback. I told him it was not my car. The advisor kept telling me to get in the car. I asked to speak to a manager. The sales manager (only one available) said that the reason I was given the wrong car was because they had changed management recently. Massive eye roll.

I had a wonderful experience with Colonial Nissan Parts in Virginia, in particular, Barry Richards…read more He was responsive and honorable. I ordered 2 front rotors and pads but the box was torn upon arrival. I was a bit concerned but he assured me there would be no issues and they would stand behind their products. I never got to the rotors/pads until a YEAR later when i noticed i was missing a rotor. It was my fault for not checking. I reached out to Barry about this discovery and thinking, how absurd this will sound to him. I really did not expect him to answer but Barry emailed me back AND called me to ascertain my address for the new rotor to be sent. Incredible! I cannot believe how decent and gracious he was. Who would have believe that a dealership could be so humane?? Thank you Barry and thank you Colonial Nissan allowing such a unprecedented gesture! Sam T Connecticut

Worst customer service I have ever experience!!…read more They made a repair to my blower motor and returned it to me knowing something was still wrong. They even charged me a 2nd diagnosis fee in order for me to retrieve me vehicle. The total on a repair I was charged twice for ended up costing over $1,000.00. Run from this business!!

I've been going to Flow Kia for a couple years now. To be honest, I was told not to trust the…read moredealerships. I cant say enough about the team... always nice and accommodating -- It's like family when I walk in there! I only take my Kia Telluride there to get serviced, because I don't trust a lot of folks. I don't get that slimy used car salesman feeling... where they'er just trying to get you to spend money. Always a great experience! Exceptional service! Keep up the great work!

James was very helpful during the purchase of our 2025 EV6. He made the process and experience less…read morestressful. We've been going to Kia Charlottesville for years and have always had a great experience. Thanks James!

Love this service department! I'd been going to Malloy for over 10 years and just had enough of…read moretheir terrible service before cautiously coming here to for my Ford. What a huge difference!! They communicate clearly and in a timely manner - they are polite - they don't cost a fortune. They are nice! What a concept! Huge fan of Branden, our Service Advisor - the guy is so nice and so awesome about helping us determine what to work on now, what can wait. An Advisor who helps you?! Insane. Will only come here from now on - thank you for being awesome!

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

The owner was not professional in conducting business. After pointing out countless things wrong…read morewith a vehicle I was interested in I offered what I thought it was worth. He refused to conduct business with me and basically said I wasn't telling the truth about what I saw wrong with the vehicle. The only good part of the experience was the young salesman I spoke to the day prior. That salesman was respectful, helpful, and nice. The owner is definitly in denial of the quality of his inventory and needs to work on consumer relations.

A car purchase should be a transaction where two parties get what they want. I am happy to say this…read morewas my experience at Downtown. I was impressed with the vehicles they had on hand, but I knew what I wanted from their website after I found the car on Autotrader. Everyone was friendly on site, from the Clay the salesman, to the support staff and the owner. I did my homework in advance, and we came to a price that I thought was satisfactory. They are asking fair prices to begin with, in line with the market, so I don't think it's worth spending a lot of time and energy to try and squeeze blood from a stone. If you want a nice used car and a good experience buying it, these are decent and fair people to work with. And if you buy, go to the Charlottesville Downtown Mall and get a meal while they're doing the paperwork. It's about a five minute drive, and you don't have to just spend the time waiting.

POTENTIAL FRAUD ALERT…read more I took my vehicle to Madison Ford at the end of September for service. At minimum they should have changed my oil, rotated my tires, filled my tires, and filled my fluids. None of those things occurred. For all I know they played poker for the 90 minutes I was sitting in the waiting room. I can prove all of my claims. The excuses they provided for not providing service were so ridiculous that a middle schoolers could see through their lies.

Salesman, HUNTER TURNER, promised a price to us that he couldn't get. I spoke to the GM, Melissa…read moreJenkins and OWNER Gary FAY and was basically told I want something for free and I couldn't afford what I was looking at.....EXTREMELY UNPROSSIONAL

I had probably the best car buying experience I've ever had with Jeremy Soares at Flow Audi. From…read morethe moment we met, Jeremy made sure that I was as comfortable and informed about the process and the product as I could possibly be. He had a deep knowledge of the vehicles we looked at and went out of his way to help me find the right fit. I was extremely deliberate in my decision making process, but Jeremy and the entire Flow Audi team were patient and accommodating throughout. At no point did I feel the slightest bit of pressure or hassle. It was like car sales for grown ups, by grown ups, and I really appreciated that. I cannot recommend them enough if you are in the market for a car. I would definitely buy another car from Flow in the future.

I made appointment for an inspection sticker. In the past, wait times have been excessive. Working…read morewith service rep, Krystal Carr, was seamless and excellent. She stayed on top of progress with the job and informed me as soon as the service was complete. I felt like an important customer. Thank you, Krystal!