It's hard to continue using this business when the car wash is hit or miss. Sometimes the wash is…read moresubpar and then sometimes the drying system or hub scrub is not working. It's embarrassing to leave a car wash with a car that isn't cleaned. The garbages are often full, hoses are clogged rendering their service useless.

my new truck was damaged at the car wash in plainwell. i took photos of the damage and sent them…read moreto the owner. the owner made up an excuse that their brushes could not have caused the damage. there is no question that the brushes caused the damage. you may want to choose another car wash as this one has no credibility!

Best Car Wash for Your Money!…read more Love this car wash. It's between $3 and $10 for an array of options, which is pretty great. This is my favorite local car wash.

Came into town for a car show and had booked a car wash. Arrived early and they told me to come on…read moreover. The guys were friendly and did a great job inside and out. Reasonably priced, too. Car looked great at the show, thanks! Keeping their info handy since I come out this way periodically. If you come out to Kalamazoo for a show (or if you live here) use them, they do a great job.

The best car wash place I have seen in a long time My car…read morewind shield had salty deposits which wouldn't budge at all with normal wash I came to this place doubting if they would do justice to the $10 wash...The guys at this place washed it first but when I told them that I still see the salt stains they gave me a re wash and scrubbed the stains off... They are very polite and hard working guys...

I have been to this location before and happily had a membership, but I went for a one-time…read morecarwash, was going to pay $10 and was offered to have a month-long membership for the same price. As I was going to do this, an employee (long beard, heavier-set, piercing in at least the left ear, didn't catch his name) came out and started arguing with me saying I couldn't do that and I couldn't "just get a discounted month every time I came in." I was entirely caught off-guard because I had never received this, the system offered it, and he was unbearably rude to me in front of my kids. It was off-putting enough for me not to want to go back to this location again. Horrible and offensive customer service.

Never had scratches from them Whereas many from Drive and shine. Black truck shows everything. If…read moreyou don't mind the service scratches, Go to drive and shine.

I recently had a disappointing experience at this car wash. Despite opting for the upgraded…read morepackage, the entire back of my car was left dirty. It fell short of my expectations, and I was not satisfied with the results.

I recently left another local wash place for Bob and Kays because the price elsewhere was going…read moreup...again. I can say that the staff at Bob and Kay's are helpful but having nobody outside guiding u into the wash is a bit odd...though it works fairly well. The wash itself is maybe a tad below their competition but still gets the job done. The vacuums are also a bit weak and I think they need a little maintenance to get then sucking better again. All-in-all, a decent value and I will keep coming back!

I had to quit going to this car wash because of scratches and damage to my jeep. I have tried to…read morestop payment ever since Aug but they keep charging me, I did everything I was supposed to by giving my passcode number and they will not stop charging. Now I have over $60 on my credit card,(the one I paid off and tried to stop), plus the interest rate of 22.9% in which I'm having to pay for all of these months. I've tried calling, I've sent email and nothing is being done. The only reason I gave one star is because you have to. Next step is to get a lawyer.

I take my car through here at least twice each week, overall this is really a nice little car wash…read more They have a good monthly billing program too. They give you a nice "dash wipe" cloth when you go through and the employees are respectful and courteous. I am always tempted to pull up blaring "at the carwash" on my stereo to see if we can all break out into song and dance....but so far I haven't taken the initiative.

I purchased a gorgeous 2007 Lincoln Town Car and have always been nervous about taking it through a…read morecarwash, but my underside recently got coated in clay so I made the choice to come and ask about the carwash here. Morgan, the Assistant manager was extremely helpful and friendly, answered all my questions, and now I have a monthly pass, and it cleaned all the clay off my underside! thank you very much! will definately be here many more times!

An unfortunate sign of the times. Large chains are certainly better at making money, but are…read moretypically awful at providing better goods and services. It's become more and more difficult to find a truly great car wash in the GR area. Many of the smaller independents had a great product, but clearly were not as good as turning a profit as Mister. Back when this place was Cascade Car Wash, it was great. The cleaning was more thorough and they provided a large cloth to clean your dash. Now, as in every other case where Mister has metastasized, the work quality and the service have taken a huge nosedive. Mister offers a plan where you get unlimited washes each month for a set monthly fee. This location only offers exterior washes. Also, it's busy. I mean REALLY busy. They have each car enter the wash almost on top of the other. If you live close by and plan to come a few times per week, it might be worth it - but once the weather is consistently above freezing, the coin-op washes give it a serious run for the money. Out of all the Mister washes, this is one of the best. Don't get excited, though - - that's like saying it's the least stinky turd in the port-a-potty...

I am in love with this carwash I went there everyday for a…read moremonth once and it sparked so much joy!! Real People working a Real Job, we need to appreciate seeing someone's face rather then a robot cleaning your car!! Thank you Mission, because if your Mission was to make me smile you completed it with flying colors!!

At 1 time, this car wash did a good job. Now, the kids they have drying do a horrible job, I even…read moretip them and ask them to make sure that they dry the back of my truck off. And they still don't.

The guys working it always come out to help you get your wash. Guide you in and power wash the…read moreoutside before you go down the carwash line of getting clean. Bran new and wash's vehicle well. I've even gone through and they had me go thru again when I was too dirty. Clean towels and windex ( in the warmer months) but towels always to do a dry yourself and then vacuum for free. Like I said the guys are super nice and want you to leave clean and happy.