I came here to get my first oil change. I made an appointment on Monday; and I am on Wednesday for my appointment. I came here and the first person that I seen was Franklin, he told me to drive through the service station, he came out and directed me to meet him at his desk!! Franklin was very friendly!! Richard Lucas Chevrolet great job!!! read more

Richard Lucas Chevrolet - Auto Repair Near Me - Avenel, New Jersey

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NIGHTMARE STAY AWAY . I ordered a truck in May. Richard Lucas dealership (Joe) made an error when they ordered it. They never admitted it until I reached out to friend who works at another dealership and got the information they said they couldn't get in a week. He got in less then 1 hour. During the process they continued to make excuses until I caught them in their continued lies. Below is 1 tenth of the situation! Saturday 25th 9:59 am - I sent over a list of 8 vehicles with vins that I found that could possibly work. July 28th at 9:23 am 1 vehicle vin given to me. That's it, no price , no confirmation that it can be gotten. That's where we are at as of Thursday July 30th (7 days later). Still at that point. There has been nothing presented to me via text, email or phone conversation Needless to say I went with another dealership when this one didn't keep their word. read more

Seems the bad reviews outweigh the good ones.I was considering purchasing from this dealership, but reading the bad reviews and their bad business practice and complaints, i am looking elsewhere. read more

We had an amazing experience at Richard Lucas Chevrolet. The whole team was great! Everyone we were involved with from Jay, to Brian and Mike were easy to talk with and genuinely good people. This was one of the best and easiest car buying experiences ever! I would highly recommend them! read more

Thank you for helping me purchase my dream truck! Your friendly and caring service made everything seamless. Special thanks to Cirilo, Mike, Vincent and Vinny! read more

**Update** I have added a photo of the truck that was purchased the following day at a more upfront, ethical dealership, and it was actually cheaper with more amenities including the luxury, towing and off-road package from a dealer that's not going to scam you an additional 5,000 over MSRP. Richard Lucas states upon arrival they are going to inflate the price, but this is not written on the window sticker which is illegal. Bait & switch advertising at its finest. I'm very happy Richard Lucas Chevrolet was so terrible at negotiating/unwilling - I got a way better deal at a dealership with a fabulous reputation which they stand buy. read more

Richard Lucas Chevrolet - The deceiving sticker price. Increase every price by $5000 due to "demand" - Auto Repair Near Me - Avenel, New Jersey

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Richard Lucas Chevrolet - Avenel, NJ Review Rating: 1/5 Stars Unprofessional Bait-and-Switch Tactics - Do Not Trust I had an extremely disappointing experience with Richard Lucas Chevrolet that I want to warn other potential customers about. What Happened: Omar Valerio confirmed via email a $20,000 out-the-door deal for a 2025 Chevrolet Equinox EV LT When asked if this was cash or finance, Omar specifically wrote: "With that price you can either finance it or pay cash" Omar confirmed it was not a demo vehicle when specifically asked I visited the dealership the day before (7/17/2025) and they asked me to put down a deposit I told them I would open a GM Rewards Card first to get the additional $500 discount, then return I prepared a formal deposit agreement with all terms clearly outlined On 7/18/2025, I texted confirming I would stop by at 12 noon or after to complete the deposit Before leaving, I texted Alex who acknowledged I was coming While I was driving to the dealership, Alex texted: "Just a heads up, I do have someone here now who just walked in on the same vehicle" When I arrived, Omar claimed "2 other customers are before you" despite my confirmed appointment When I explained I had given advance notice and they flipped while I was driving, Omar said he'd speak to his manager The manager came out acting completely ignorant, as if he knew nothing about my confirmed deal or texts When I asked if Omar had told him I was coming and had confirmed everything, the manager was dismissive and refused to listen rationally I asked for a simple yes or no - would they honor their commitment to book the vehicle for me They refused to give a straight answer, so I said thank you and left The Real Problem: The "$20,000 OTD" deal was misleading from the start. Dennis at Green Brook Chevrolet and Bridgewater Chevrolet both confirmed this type of pricing structure is not realistic for true "cash or finance" deals, validating that Lucas was being deceptive with their offer. Unprofessional Behavior: Failed to honor written commitments made via email Refused to proceed with formal deposit agreement despite confirmed appointment Acknowledged my arrival time via text, then immediately undermined it Waited until I was driving to dealership to claim "someone else there for same vehicle" Last-minute bait-and-switch tactics while customer was en route Made false excuses about other customers having priority Manager pretended to be unaware of confirmed arrangements Refused to give a straight yes/no answer about honoring their commitment Dismissive and unwilling to listen to reasonable explanations Complete lack of accountability or professionalism Wasted customer's time after explicit confirmations Contacts Involved: Omar Valerio (Sales) - ovalerio@richardlucascars.com Alex (Sales) Brian (Manager) Documentation: I have the complete email thread from July 14, 2025, where Omar explicitly stated "The OTD price is $20,000.00" and confirmed "With that price you can either finance it or pay cash." This written evidence proves their commitment to the deal they later refused to honor. Recommendation: Avoid this dealership. Their word means nothing, and they will waste your time with misleading quotes and unprofessional behavior. There are many other reputable Chevrolet dealers in New Jersey who will honor their commitments and treat customers with respect. Date of Experience: July 2025Chat controls Sonnet 4 read more

I can't thank or say enough of the team at Richard Lucas Chevrolet! Jesse, Jack and Robert made buying my son's first car so easy and stress free. They didn't push anything on us, were honest and showed us the cars we were interested in. At the end, my son got the car he liked and stayed in our budget! read more

We stopped by Lucas Chevrolet a couple of days ago, I was looking to have my car appraised and buy another car. To be fair to the gentleman that approached us and never told us his name and try to help, I understand that is was hot and humid, but next time please take care of a future customer don't send them away after telling them that is nothing you could do for them. We are very disappointed with the customer service. Sir do better next time ... read more

Great service. Andre and the Vinnies's were great. I highly recommend working with them

My husband bought a Tahoe from Lucas Chevy and we couldn't be happier with how smooth and easy the process was! We love the vehicle and look forward to taking many family trips in it! read more

From making appointments to completing sales, all the members in the dealership team are super friendly and helpful. The sales consultant Mr. Munoz is extremely knowledgeable and actually working on my behalf to get me all the possible rebates and discount that I was not aware of. His knowledge on their products impressed me greatly as I already tried to do a lot of research before I walked into the dealership (expecting blood bath and walking away without a deal). They abide by their pledge of no hidden fee and this is what a perfect shopping experience should be. I did walk away from a Ford dealership a couple months ago because they did not honor agreed upon price (advance order w/ deposit) and it was pulling teeth to get the deposit back. So I will not hesitate to use Richard Lucas Chevrolet if looking for another Chevy. Car dealership's reputation would be a lot better if they follow this Chevrolet shop's practice. read more

Drive all the way from Long Island to lease my cars from this dealership. Family owned and operated always give me what I want. Will not go anywhere else . They are fully transparent and don't play the games the other dealers do . read more

Jesse and all the guys at Richard Lucas Chevrolet are amazing! The time they spent with me and the care they took to make sure that I got what I was looking for is unprecedented. All the guys spent a lot of time taking me for test drives of various vehicles before I found the one I really wanted. This will be my go to place for cars for the rest of my life. read more

I am absolutely ecstatic about my recent purchase of a 2024 Chevy Trailblazer from Richard Lucas Chevrolet. From the moment I stepped onto their lot, it was clear that they are in a league of their own when it comes to customer service and expertise. They made the entire process a breeze, helping me find the perfect SUV that fits my needs. The staff's knowledge and enthusiasm were truly impressive. I felt like a valued customer throughout the entire journey, and that's a rare thing to experience these days-- they were patient and offered hours that worked with my schedule!! I can't recommend this dealership enough, and I couldn't be happier with my first brand new car. 10/10 would recommend to anyone looking for a new Chevy! read more

Richard Lucas Chevrolet - Me with my new whip :) - Auto Repair Near Me - Avenel, New Jersey

When scheduling an oil change, expect a 1.5- 2hour wait. Doesn't matter if you book in advance. I thought this was a one off, but it's happened everytime I've come. The 3 stars are because there is wifi, comfortable seating areas and coffee is offered but after an hour I don't want any of that lol just want my car back. read more

The staff were friendly and approachable and the atmosphere of this dealership is unlike any of the mega-dealers. You can really feel the family-owned leadership here. No high pressure sales people or service members. I must say that Peter Frentz was an excellent service advisor. Never condescending, kept me updated throughout the process and was extremely easy to work with. This was my first time at Richard Lucas, but I guarantee it will not be my last. The refreshments here appeared to be less in quantity & quality than other dealerships I have visited (Chevy, Ford, Honda, Lexus) but I didn't desire any food or drinks on this visit. read more

Richard Lucas Chevrolet - Auto Repair Near Me - Avenel, New Jersey

First time new car buyer, did my research and I must say I had a great experience with Richard Lucas Chevrolet. I have never purchased a new car and having just moved to NJ from CA, they made the process easy and were very helpful and informative. In addition, the AAA Insurance guy who helped me with NJ insurance also recommended them very highly as reliable and trustworthy which means a lot to me as I have been a lifelong AAA member for roadside and insurance. Kenny and Jesse were both a pleasure to do business with and made sure I got the best bang for my buck on this new endeavor. I highly recommend using RLC if you are in the market for a new Chevy SUV. I will be returning here for any new cars as long as I am in the state of NJ. Do yourself a favor and come here and they will make sure you are taken care of. read more

Just wanted to give a shout out to the team at Richard Lucas Chevy, especially Jenna the service advisor, even with a little glitch on their part she worked hard to make everything right! I love to give credit where credit is due! Plus since I purchased my truck a year ago to the day, I have not a bad thing to say about this organization, Thanks! read more

I called the service department to get a quote for front brakes and rotors. They quoted me 414.00 without tax. I go in this morning now they tell me 747.00 I asked what changed. They advised me they did not know what type of vehicle I had. Whenever I call, they always know my name and my vehicle so they know who I am. The service manager looked up my vehicle and advised that we were running a special. That was on Pads and rotors, but now, when I show up, they advise they did not know what type of vehicle I had. HOW CAN THIS BE IT'S EITHER INCOPITANCE OR SOMEONE NEEDS TO BE RETRAINED. So now I demand to speak with the top Brass Service Manger, and I advise that something is not right. I advised that this seems very slipper about what's going on. I advise you what i had on the phone as far as the vehicle. Now you change pricing. I advised unacceptably, and then I advised that I would go on social media to advise how you'rer treating me. "¹He became offensive and said now your threatening me!" I have never been treated in such a manner from a higher up. This was totally out of line disrespectful, at the least. 1I gave them all my business, and now you talk down to me. They have forever lost my business, and if I were his boss, he would be fired. As American, we have choices we're to do business, and if someone treats you bad, you bring your business elsewhere. This was the worst customer service I have ever experienced. read more

Overall a very positive and satisfying experience for me working with Richard Lucas Chevrolet!! They were very willing to work with me and provided me with what I thought was a fair trade in value for my vehicle, and we're able to get me into the car I've had my eyes on for a few months now at the right price! Shout out to Ed for his assistance throughout the process, he made the it straightforward and easy enough. No complaints from me during this car buying process with Richard Lucas! read more

I have been leasing cars for the last 20 years through a broker, so this was my first time coming into a dealership directly. I had no idea how the process works, but I met Kenny Marke a few minutes after walking in and he was super helpful, friendly, honest and transparent, and a pleasure to work with. I walked in just to get some pricing and left with my dream car, thanks to Kenny, and Anthony the Sales Manager. I highly recommend Richard Lucas for your next Chevrolet, and highly recommend working with Kenny to make that happen. Both Anthony and Vinny were very helpful and made the transition even smoother! Thank you everyone! read more

This is our fifth Chevy and second time at Richard Lucas. Great inventory, prices and amazing service. Big thanks to Artie Beyer and Michael Galuppo for getting us into our cool new Blazer. read more

Terrible car company sell lemons overpriced had so many repairs done on new car I had to sue G.M.C. to try not to loose all the money I paid for this lemon they didn't even try to make it work they glued my back door panel on and car was new there the worse car company don't do what I did buy some where else read more

Best Car Dealership in New Jersey Provides excellent customer service Gives the best deal on car purchases Meets customers budgets with cars Strives to meet customers expectations!! Only dealer to buy a Chevy or Subaru In New Jersey read more

The service department installed a broken part in my car. Then sent me home and this was after they had my car for two weeks! They said they fixed my car but they didn't. $1700! Then after all that they didn't even put my car back together. In my opinion these guys are a bunch thieves. Run far away! read more

Richard Lucas Chevrolet - Auto Repair Near Me - Avenel, New Jersey

Wow what a wonderful experience! Thank you so much for everything you did for me George Rodriguez! Such an amazing salesman, extremely knowledgeable in every aspect of the car, made the sales process the easiest and quickest possible. He was very professional and I could be happier with my purchase! Everyone was so kind and friendly, I really enjoyed the atmosphere and the positive vibes everyone had. Thank you to George Lucas and Dave Ritter for the going above and beyond to get me the best deal, Mike Brack for making the finance a quick and smooth process and Vinny Frasco for showing everything that this car could do. And a special thank you again to George Rodriguez! You were wonderful! See you in 3 years for my next lease! read more

Extremely dissatisfied with richard lucas chevy dealership. I bought a new car from them in December and find out in June that there's a hole in my condenser and i get no air conditioning. The condensers have been on back on back order almost a month and i was told 5 other people are waiting for the same thing. I am extremely dissatisfied that i bought a New Car that obviously has a manufacturing defect that no one seems in a hurry to fix. It's beginning to seem like once they get your money they don't care about your problems. I mean, it's not their commute in a hot muggy car. And if it was, I'm sure they'd have condensers by now. read more

Great customer service and amazing service department! Efficient and quick! I love that the service department is open super early to accommodate working individuals and they waiting lounge is comfortable as well! read more

They performed my oil change, tire rotation & windshield wiper replacement quickly. Their free refreshments comprised of bagels, a coffee/hot chocolate machine & water, with vending machines being available for a reasonable price ($1-$1.25 per item). However, the WiFi they advertised did not connect to my computer (inconvenient since I took the appointment because they offered WiFi) and their in-house network only had 2 bars. They also ineptly left the keys to someone else's car in my cupholder, so I had to drive 10 minutes each way to drop them off. I won't be going back because I wouldn't want my keys to get left in someone else's car and have to wait on that person for a couple of hours to return them to get my car (which had to be done for me since my daughter had a doctor appointment). read more

Do NOT use this dealership. We put down a deposit on a car and they sold it right out from underneath us. The manager was so busy he had one of his brand new salespeople working on our deal and for two weeks strung us along saying our paperwork was being done and they were running numbers. In the meantime, we were waiting on the approval for a car that was already sold. NOT trustworthy people. There are plenty of other great dealerships out there! read more

Today I called the customer service desk. They kicked me to each other numerous times and spent a lot of time trying to resolve simple question: whether new Chevy Colorado is compliant with the euro 5 standard. Nobody knows the answer but everyone lies and trying to kicking out the customer. read more

I brought my brand new truck in for it's first oil change on June 26th 2018 and I had the unfortunate luck their mechanic hitting his lift when pulling my truck out of his bay. I get a phone call saying your truck has been damaged and at this moment it was nothing but attitude from the service provider. She was pressuring me that the truck needed to be sent as soon as possible to our auto body and I said not until I see the damage myself. When I arrived to the dealership to see the damage, I was greeted hostility by the service manager Harry. He kept calling me a nit picky truck owner and I had no trust in anyone. I just spent 42k on my first new vehicle purchase in my life and I was extremely proud to be an owner of my Silverado. At the end of the day, the truck was fixed however had to be brought back to be fully repaired correctly... When I walked into the service department, the manager Harry, would not even speak to me. If anyone reads this review, please do not take your new vehicle or purchase a new vehicle at this dealership. If management is rude and arrogant to customers so will their employees as the case here. I hope the upper management at this dealership reads this review to take corrective action with how this situation was handled. read more

On December 21,2016 I went to Richards Lucas Chevrolet. My 2009 cobalt had several recalls. The service advisor Was Scott Morrison he was so professional and really took the time to explain to me the recalls I really appreciate Scott taking the time to go over everything with me and make sure I understood it he was GREAT!!! I highly recommend Richards Lucas Chevrolet ask for Scott Morrison. read more

It's always a pleasure dealing with the crew at Lucas Chevy. I have been dealing with them for years and I just bought another new Suburban from them. My salesperson, Angelo, is a pleasure to work with. He is fair and honest and goes out of his way to help you. I would recommend Angelo and Lucas Chevy to anyone looking for an honest deal on a new or used car. read more

Called to lease a new car asked for a quote ,as I have in the past make the deal over phone drive in and pickup car. The salesman was rude and abrupt said they don't do that I have to come in . Lost a sale!! He did not even care. read more

Service Dept. Has gone down hill. About a year and half ago I had a major service done, about $685. A few months after I received a recall notice for the same issue, and was told to submit form for a refund from dealer. Months went by and several inquiries latter I finally reached corp. office. I was told info was not sent in from dealer. I then confronted service dept. on the matter and was told the service manager was new and he would look into. After several more follow ups, he said he will take care of. A few weeks later I receive a check directly from Richard Lucas in the amount of $138?? Really what happened to the rest? After over a year dealing with this I'm done!! I am currently on a wait list for 7 on your side to make this hit the news. Scheduled a service appointment last week online in one of their only open slots it would let me click, only to be called back the day prior to tell me that slot is now not available? Why have that option if you can not honor it? I like usually wait awhile for resolution, but this was the last straw to post this review. read more

Living in Staten Island, I automatically reached out to a local dealership when I was looking to purchase/lease a new car...needless to say, my initial reaction to my reception caused me to look elsewhere. Since I wasn't familiar with any New Jersey dealers, I went to Yelp and found Richard Lucas, and I'm so grateful that I did. I was contacted immediately after submitting a request through their website and was anxious to get the process started. My appointment was set up with Arthur Beyer and I was then introduced to Jesse Holovacko who made the entire process painless (and believe it or not, fun..lol) I never felt pressured or uncomfortable about my decision and was treated like "family" from the beginning. I highly recommend Richard Lucas Chevrolet and look forward to dealing with them (and Jesse) again soon... read more

This dealership has some pretty poor/unethical sales people and practices. For instance, I was told the dealership would honor a national lease offer on a car at specific prices. After driving over and taking off work, they attempted to raise the price by about 50% for ridiculous "fees". So I would be careful, informed, and intentional when dealing with them, if you choose to do so at all. read more

In order to understand this rating I encourage everyone to read in its entirety. I previously gave this dealer high marks and was pleased overall. After reading my most recent commentary scroll down to see how things can and do change in just a few days. Lucas was unable to order the car I wanted. That didn't bother me. I had a friend looking for a similar vehicle so I tried putting him in touch with them. I called Lucas twice and left messages for George to thank him for his time the prior week. George never returned my call after two days. Odd. I called a third time and spoke with Rocco explaining I wanted to say thanks for the effort and to tell him about my referral. He said he was going to get in touch with my friend. A whole day passed. My friend said he called the dealer four times and left messages. They told him George was busy. Too busy to call a customer who wanted to say thanks and too busy to call a customer who wants to buy a new car? Odd. Rocco called me Tuesday morning after I had already told him I found a car elsewhere. He asked me "do you want this car or what?" Is anyone even listening to me? I politely declined and said my friend still is waiting to hear from him. He said he didn't get a chance to talk to George and he would call him. My friend said he was supposed to hear from someone at Lucas by 1:00 PM. By 1:30 he gave up. No response from the dealer from what I was told. I gave him another contact and my friend ordered his car within an hour or two. Sorry Lucas. I guess you're all too busy to talk to customers who pay you for products they wish to buy. The moral of the story is simple. Listen to your customers. You are in business to serve them not yourself. Be responsive to customers inquiries. A simple return phone call now cost you a vehicle sale. Stop dodging people. You can't be busy all day or in a meeting or some other BS to the point where you forget about your customer. If you forget us we will forget you as well. Lastly meet your commitments. Don't make empty promises and give people false hope. All I wanted to do was order a car. All my friend wanted was to order a car. I just don't understand what went wrong between last week and today. If you say you will call by 1:00 PM pick up the phone and do it. Don't try. Just do! My opinion has totally changed. I want George Lucas to call me and tell me what part of this is incorrect. I know what it feels like to be ignored. Until I hear from him my opinion remains. Lucas Chevrolet doesn't know how to treat a customer. Previously on 2/10/17 I wanted to order a 2017 Camaro ZL1. After speaking with Rocco he introduced me to the sales manager George. He was very personable and I felt confident he was being honest. He shared with me some information about the ordering process and we were able to submit a preliminary order. Through no fault of theirs GM held my order status at 1100 which meant my choice of color and options was not accepted even though the selections I made are available. Over the next two days I visited the dealership three times. Rocco attempted to get me some answers but ultimately couldn't come through. The deal fell through and we were not able to order the car. It's a special order and would have to wait until next month when ordering for this vehicle opens again. I recommend Lucas and George especially. I have already contacted a friend who is looking to purchase this car in a different color and told him to contact George. He is out on LI and he should be reaching out in a day or two. I believe in referring people when possible. Though I was unable to purchase the car through them I am not upset. My only critique is that this was a challenging sale and I feel they might have given up too quickly when I was willing to make a purchase. Not every sale is going to be easy. This was a tough one. Perhaps they can fulfill my friends order. Good luck. Thank you. read more