My family loves Tajiri's. Every year, we get our tree from no place else but them, which makes it even more disappointing to share this rating and our bad experience for 2017.
This year Tajiri's was at Mo'ili'ili and it was just horrible. It was enormously packed and while the number system made sense, the way they executed it did NOT.
Every year, when it used to be at Pearlridge, we would come and wait in line at one of the people bringing out trees. When it was our turn, the person would bring us a tree and we would look at it, then give them a yes or no, and they'd pull another one if it was a no. When we found a "yes," then it would be the next person's turn.
This year, that system was not used and it made for the MOST frustrating experience.
We waited for our number to be called, and then we were served by someone pulling trees, an older man I've never seen before.
He pulled us a tree, told us to hold it and he left us. Instead of letting us decide whether we wanted it or not, he rushed to help another ticket number.
This is NOT the way it should be done! You cannot expect everyone to like the first tree that's pulled! And if you help another person, you should come *back* to check on the family you initially pulled for!
Instead, the man kept pulling a tree then asking for the next number, then pulling a tree for those people, then asking for the next number, and so on and so forth. Anyone can see that this system doesn't make sense and is just going to complicate things. And it did.
It didn't take us long to decide that we didn't want the first tree pulled for us, (the top third of it was incredibly bushy and bulbous while the bottom was more normal) so we laid it to the side and waited for the man to come back but he never did.
In order to get them to pull another tree we had to wait again--behind other people being served who were in line after us! It took such a long time, those other people were leaving with their trees already!
We ended up flagging a different person down to explain that our number had been called way earlier, we just need another tree pulled. This time a younger gentleman helped, and he actually stayed with us (thank you!) He held the tree while we decided, and also moved the tree to the drilling area.
If he hadn't helped us, when exactly was that older man going to come back? Even if we had liked that first tree, there was no one to tell that to, no one to help us move it.
Either Tajiri's needs to change their procedure back to the way it was before or inform all of their workers of how it should be done (that old man in particular.) You cannot keep on pulling number after number after number when people haven't decided if they want the tree or not.
If it's going to be like this from now on, I don't see the value in coming all the way from Makaha to keep getting Tajiri trees. Westsiders are better off just going to Home Depot. read more