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    City Mill

    3.8 (183 reviews)
    ModerateHardware Stores
    Closed 7:00 am - 6:00 pm

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    Bessie C.

    Various items from kitchen, bathroom, closet furnishings to key making. Lots of interesting snacks at the checkout. Friendly service and affordable.

    Very Poor quality Products. Purchased a 30 Gallon Water Heater New on 12/10/25. Unit was installed out of the box on March 13th 2026 and did not work. Called store to get a replacement unit after sending them pictures showing the Water Heater had rust inside the unit despite being New. Management refused to replace it Also did a very large purchase order for bathroom vanity units which were damaged and in very bad condition due to broken sinc and misaligned particle board cabinets. Still awaiting replacement. Buy from Lowes or Home Depot!! much better service and quality products.

    Hi Carol Ai, I see that you have responded to some posts and hoping you will consider my experience and make some changes. As I type this I am on hold, 23 minutes and counting it is 1:11pm on 10/24/25. I know that the return policy has been changed to require a receipt, no matter how long ago the purchase was, even same day... I wish that you would reconsider this policy as it unnecessarily punishes the good faith customers due some activity of bad actor customers. I know the big box guys will ban some customers for excessive returns, or perhaps you can set a maximum value limit for a return without a receipt. I checked on line and the return policy specifically states "OUR RETURN POLICY (ONLINE & IN STORE) We will cheerfully exchange or refund your purchase (product and a photo ID needed) within 90 days of purchase." As of today I have a can of bondo and a plumbing valve purchased in September 2025 that they will not let me return, even for store credit and even though they still have the city mill skews. I also have my credit card statement showing the purchase, I just want store credit as I know I will be back. Its now 1:17 pm, still nobody picking up. approaching 30 min. on hold. Also, as a bonus request, the parking lot at kaimuki really needs to be repaired and the cat doo doo in the dirt planters is really gross. Please take some pride in this awesome local company that has an incredible history and improve the Kaimuki site, even temporarily if needed as you plan for a larger project. They just hung up...

    fans
    Angel H.

    I was meeting my co-workers for dinner around the corner. I was early and decided to come here to see if there was anything I needed. I'm not a housewares type of person. You can usually find me at Ala Moana. That's more my speed. It was interesting to see what they sold. You can find whatever you need for your house at this place. They sell things for your house, yard and car. If you want to repaint your house they have that too. I was mostly standing by the fans and AC. It was so hot outside that it was cooling me down. They also sell snacks and drinks by the checkout. They actually sell soda and bottled water by the case. It struck me as kind of strange, but what do I know. I don't come to these types of stores very often.

    Storefront
    Nadine C.

    Local kine Home Depot/Lowe's in Honolulu, Hawaii... My non-Yelp friend doesn't go to Kalihi often. I decided to give her a tour of the "Original" City Mill. She was immediately impressed by the free parking lot, which isn't busy-crazy-crowded like the Kaimuki location. I personally like the Kaneohe location, but that's another story... Note: There are also locations in Waianae, Hawaii Kai, and Ewa Beach! We walked through the power tools, paint, automotive, home organization, lighting, household cleaning aids, and furniture departments, then went outside to check out the gravel, fertilizer, lumber, and live plants. My friend ended up getting a paint brush (which she will use as a duster around edges in the house), and she got a tile with two compartments for her green onions (which need tall sides to block the wind). LOL! I'm glad that she found useful items and was happy!

    Location  Nimitz there is plenty of parking
    Lisa R.

    Thank you Steven and Curtis . Normally I always go in with my husband. This day while he was out of town I went in to pick up a lockbox for a key. Steven was very kind and efficient. The next day I returned as I didn't understand the box . The 2 men made me feel so comfortable and helped with out hesitation. Thank you great customer service and this is now going to be our local hardware store. Now I understand why they have been in business for all these years. Thank you again. City mill you have a lifetime customer with this gal. Great job guys!

    Outside
    Gabriel P.

    This location is at the corner of Nimitz Highway and Pacific Street. I find this home improvement center to be convenient and much easier to navigate than the two big box stores nearby. I needed to get a toilet plunger. Went directly to the plumbing section, and there they were. Made my selection and went to the checkout. Pleasant greeting and fast service. Enjoy

    I went to City Mill to get some screens remade, I even had the old ones to give to them to use as a pattern. That was July 19, and for 4 screens it cost me $215. I called them on August 9 since I had NOT heard anything from them. The screen guy told me he had the metal cut, but it wasn't put together or screened yet. I asked when he would be able to finish it as he had it for 3 weeks already and he said he would get to it tomorrow. I called about 1 PM the next day, and again the guy said he had NOT gotten to it yet. I called the supervisor to get him to get it done and SURPRISE I got a call at 5 PM with a message that the screens were done. I went in the next morning, 8/11, and picked them up and they looked real good, very nice. I took them home and installed the springs to hold them in and tried to install the screens. One fit VERY tightly and didn't need the spring clips to hold the screen in, and the other three were too tall and did NOT FIT. I call the Store Manager about how dissatisfied I was with the terrible service and the huge mess up on the fit. I asked what they were going to do, well she, Ms. Nelson the Store Manager, told me to bring them back in, and they would correct them but no idea when they would be fixed, and I would need to bring them in and I would get no consideration for the long length of time it took them to make them, then to make them wrong, then my time and effort to go down and get them ordered, pay in advance and all the aggravation. Ms Nelson said it is first come first served as to WHEN they get to the screens, and no discount or consideration for the aggravation and time their company caused me to waste using their services. If you have a option, it seems not even a great option to City Mill, THEN USE IT. City Mill is EXTREMELY UNPROFESSIONAL and have a terrible customer service and don't make up for their mistakes, they expect the customer to go out of their way for them to correct their mistakes. The store does have delivery and one of their employees could have come down to pick up their mistakes and see the bad fit and figure out how much was needed to take off to fix, or do new measurements to make a correct set of screens. But no, Ms. Nelson expects me to bring the screens in and do all of the work and she expects to take NONE OF THE LIABILITY OF TERRIBLE SERVICE AND POOR AND UNPROFESSIONAL MANUFACTURING OF THEIR SCREENS. I WILL NEVER DO ANY BUSINESS WITH CITY MILL AGAIN DUE TO THIS UNPROFESSIONAL WAY THEY TAKE CARE OF THEIR CUSTOMERS. YOU SHOULD NOT SHOP THERE EITHER. GO TO HOME DEPOT OR LOWE'S, BETTER CUSTOMER SERVICE AND PROFESSIONAL QUALITY SERVICES. Just added the photos to show how the terrible work they do at City Mill. While the screens look very nice, 3 out of the 4 that took 3 and 1/2 weeks to do are too long and don't fit. And Ms. Nelson, the manager, said that I can bring them down to fix but she can't guarantee when they would be done and no discount for the shoddy work and waste of my time. And it was all PREPAID 3 1/2 weeks ago.

    I need of a tool!
    Irene M.

    Ahhh the local place for just about everything is our City Mill! Hardware, furniture, storage, plants, paint, all things needed during the horrible pandemic and yes even snacks City Mill has been my savior in so many ways. This particular Iwilei location is the closest for me if I'm going after work which I needed to do after my work cart that I use for just about eeeeeverything wheel fell off "AHHHHHUG!!" Mind you I bought this cart here as well lol! Everything went everywhere and was in no mood to get on my hands and knees to recover washers and what not to put it all back together....sigh!! Everything here is labeled and so easy to find it was a matter or searching which was the closest one I needed...after two washers and a wrench I did a quick surgery in the parking lot to beside I got everything I needed it was just a matter of minutes and all is finally good...hoooray!!! City Mill our favorite local everything place does stay competitive with the big guys as their website https://citymill.com you can search for anything you're looking for and will list availability and quantity at each location and the prices here are always the best. I was blown that they had items the other guys didn't!! Mahalo City Mill for 120+ years here!

    City Mill's lost sale today
    Greg M.

    I'm not shopping here anymore. Lowe's and Home Depot are right around the corner and they have enough staff walking around the store to prevent theft so they don't need to harass customers about their bags. Why the bag policy is stupid and terrible idea for business customer service: 1. If someone wants to steal, they can just put things in their pockets, or just simply walk out with stuff, you can't stop them. 2. It's discriminatory. If I was a woman carrying a purse you wouldn't make me leave my purse. But I'm a guy with a backpack and so you think you can just profile me as a potential thief? It's offensive to someone who consistently spends thousands of dollars in your store. 3. It's inconsistently enforced. More than half the time I walk in the staff at the registers don't even notice me walking in with my backpack, leading me to assume it's not enforced. And if I knew it was enforced, I'd have to wait for the staff to get their attention to give them my bag. Time is money and that's a waste of my time and therefore money. 4. I have important valuable stuff in my bag that I need in the store, like my cellphone and wallet, notes on a project and maybe a piece of gear that I need to measure against something I need to buy. I'm carrying a backpack because it won't all fit in my pockets, so this is seriously inconvenient. 5. If you don't trust me, why should I trust you? Shopping involves mutual trust. I have to trust that the stuff you're selling is worth my money and now you want me to leave my bag with you? Store staff steal things too! Or another customer can take it, does City Mill really want to assume that liability? I might have my expensive laptop in my backpack, if your staff drops it and it breaks, I'll definitely sue you if anything happens to my backpack. City Mill won't take responsibility for valuables left in a car in their parking lot so they're putting customers in this bad situation. The inconsistent enforcement and liability issue with leaving my bag at the register creates unnecessary and uncomfortable friction between customers and staff and just illustrates City Mill's ineffective customer service strategy and philosophy. To top it off, when they do happen to notice you walking in with your bag and decide they want to enforce the policy that day, the staff act like they think they're the police and treat you like a shoplifter already. No thanks! I'm not in middle school anymore, I'll take my business elsewhere. Aloha!

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    11 months ago

    Supporting local company is my way of helping local families. They'd been around for over 100 years and buy all my stuffs i need for my home

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    9 months ago

    i have never been disappointed in my purchases. especially with furniture. or anything else. and employees are alway helpful.

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    Review Highlights - City Mill

    00 worth of plants at Lowes I did head back to City Mill for citronella mosquito punks that Lowes was out of.

    Mentioned in 22 reviews

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    Industrial Hardware Hawaii - How  do you Load this ?

    Industrial Hardware Hawaii

    4.0(4 reviews)
    2.6 mi

    I have been looking for 3in washers forever and My husband finally found them here! They were fast…read moreand efficient and we couldn't ask for better service. We went up to a service window, told the worker what we wanted, and he went to get it. It's been so stressful trying to find these washer everywhere else but this was nice and easy. Thank you!

    My rating would be -5 stars, my over the phone experience was horrible! Called business to find out…read moreif they had a item that I needed person by the name or Ariel answered, I tried to provide him with the SKU number they had listed on their website so it would link it to the correct item, He said I need the description I cant pull it up by that SKU number, I asked wouldn't a SKU number be more efficient? he started to get upset, So I asked for a Manager on duty. Manager Maryann picked up the phone I tried to ask her the same question about the item I was looking for she had the same rude attitude not willing to address my concern nor providing me with any customer service. I asked Maryann to speak to the GM, She told me to call back at 7:30 and then hung up the phone not providing me with information on what I called the store for. Called the following morning to speak to the GM and Maryann had picked up and said he is not in and don't know when he will be in, so I had asked her, why did you tell me to call at 7:30am to speak to the GM she replied " are you calling to make trouble? your a trouble maker! stop making trouble you GIRL!" and hung up. This is not how any customer should be treated at all, I hope that Mike Cunningham the president and CEO of this store takes this kind of treatment from his staff towards possible customer's serious.

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    Industrial Hardware Hawaii

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    Lowe's Home Improvement - The correct terminology is called - Quarter Turn Brass Hose Bibb. Why not just call it a faucet? Lol!

    Lowe's Home Improvement

    1.9(1.2k reviews)
    0.2 mi
    $$

    Growing up I pretty much recall people shopping at City Mill when it came to pick up items for home…read moreimprovement and gardening. But step in powerhouses of Home Depot that opened in Iwilei in 1999 and then Lowe's Home Improvement (LHI), that took over Eagle Hardware and Garden in Waikele and then opened this location in Iwilei in 2011. LHI originated in North Carolina in 1921 and has expanded to over 1700 locations nationwide. They also tested their home improvement business in neighboring Canada and Mexico but currently only focuses in the United States. I've been to LHI a handful of times and although I'm not a professional, I've noticed the pricing here is more economical than their rivals but lacks in the customer service. It can be very challenging at times so reach out to a sales associate for assistance. I do like there's also ample parking and multiple entries to LHI as Nimitz Highway can be congested during peak hours so it's better to enter here from the back entrance. I recently came here to shop for refrigerators as they also carry a large selection. Luckily my BIL accompanied me and he's quite knowledgeable with the different features and various companies. There were some questions we had and unfortunately it wasn't easy to flag down an associate. We did come across several not to far away but they were either huddled up socializing or not available as this guy was busy with his cellphone. Although LHI had a model that I was interested in as well as less expensive for an identical model, i ended up selecting a refrigerator with their main competitor. It doesn't hurt to do due diligence. LHI is a great option for those who are knowledgeable in this field and don't need much service. But for your everyday average Joe, customer service could be better here to address questions and concerns to home improvement.

    I visited Lowe's today to exchange a broken Kobalt 3/8" ratchet because they tout this lifetime…read morewarranty... Go to customer service, you have to go select it and bring it back for exchange. Of course, there is none in stock. Have it in stock? Nope... Can you order it for me? Nope.. if it's not in stock there is nothing we can do.... WHAT? What about the warranty? Sorry, nothing we can do... So much for the Lifetime Warranty! In my years of visiting this Lowe's, this was the worst experience I have had! Rude, short, and not helpful!! What a disappointment! Normally, they are pretty good, today should be zero stars JUST FOR POOR CUSTOMER SERVICE!

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    Lowe's Home Improvement - Looking for a borescope camera  to find my water leak!

    Looking for a borescope camera to find my water leak!

    Lowe's Home Improvement - Honey Overdue trip!

    Honey Overdue trip!

    Lowe's Home Improvement - Kids Workshop Day - Mini Tool Box

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    Kids Workshop Day - Mini Tool Box

    City Mill - hardware - Updated August 2026

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