positive experience from start to finish when buying my new honda accord. everyone was so kind, helpful, and thorough. i highly recommend this dealership if you're looking for a new vehicle! Julian was my dealer and did such a wonderful job all around. read more

Richards Honda - Car Dealers Near Me - Baton Rouge, Louisiana

If I could have given them no stars I would have. I made an appointment at 10:00 a.m. I arrived at 9:55 a.m. and waited for about an hour then went to go ask the service guy how much longer it would be and he told me about 20 min. so I asked if they had already taken my car in and he said "Yes." Well about 30-40 min later he calls my name and asks if I needed to leave because they were just now about to start working on my car. I was furious!!! These people wasted 2 hours of my day. Absolutely the worst service I've had in my entire life of going to a Honda Dealership. NEVER AGAIN!!! read more

Quality of Work - Never a complaint. Even though this was for a routine 'oil change', the work was done in a timely manner. Everything worked out very well. Customer Service - Was in town dropping off my daughter at LSU and with this had a limited time to schedule and get the work done. The area was hit by some major rain a few days before and with this many retail locations were closed. Kudos to Christine and the rest of the crew at Richards Honda as the did everything right to get me (as a new customer) in and out quickly. Location - No problems at all. Very easy to find. Summary - Thanks, We'll be back.... read more

I would give them no stars if possible. Do not buy a NEW from Richards, they will sell you a lemon. Made a new purchase in July 2017, come to find out the car was wrecked between coming from transit to the dealership. Car also had 500 miles, was told it was a loaner car, but still a new and no wrecks/damage from carfax. Well that was a lie, car was damaged in front bumper, both passenger side doors were changed & trash all in the paint and the back bumper had work done as well. Now I have been back to Richards, multiple time to make the situation right, but all I get from GM, Con Lemoine, there is no record of the car being damaged or fixed, plus no record of who the car was loaned too. Also have the Richard's collision center (on dealership lot) manager, confirm the passenger doors were painted. Now she is not going to say the car was damaged/wrecked, but she does state the car was painted. She also proceeds to say when come from transit, cars get damaged. Not my problem, as far as cars getting damaged in transit. I purchased a New car, with no damages/wrecks, well I thought I did, but it was a lemon. I have also had my own, two personal estimates and all confirm that the car was damaged/wrecked, but for some reason Richards Sales team, GM-Con Lemoine, cannot comprehend. So again DO NOT BUY A CAR (new or used) FROM RICHARDS HONDA. Tried to fixed the matter like adults, but the GM showed his true colors, so now let me show them mine... read more

Service department gets zero First time I went there they didn't record who I was when I dropped the car off. I figured that since I had an appointment, they had my name & number. Nope, and no one answered when I called to check on the status. Finally in the afternoon someone answered. They said my car had been ready for several hours but they didn't know who to call. Meanwhile I had paid for an Uber to take me to an appointment because I couldn't get anyone on the phone. Second time I went there for service my $40 headphones were missing out of my car...stolen. I called to file a complaint. They supposedly took a message for the manager to return my call. Nothing! They obviously don't give a so I won't be going back there. It's a shame because it's so convenient to work. read more

Worst experience ever and worst car lot experience ever! I went there to get a quote on a car because I wanted to trade in mines and I've specifically told them what I want! Ok they asked me who would I like to finance my vehicle with, I said with Honda. Ok so they've gotten all my information and put everything in so they told me that my car notes will be a little high and I told them if it's not a certain amount that I'm looking for then I don't want it . So they went to the back and I was left sitting for hours guys longer then 2 hours and remind you I'm 8 months pregnant and pissed. All I wanted to do was get to the back and see what I was looking like price wise; but instead while waiting I'm constantly getting these pop ups from the Experian app on my phone that I have about 10 credit or loan inquiries from these guys!!! I think it should be against the law to run a person credit that many times without there knowledge. I went to other places and they'll ask who would I like to finance my vehicle with and they'll check with that place and if it don't workout then that's that. I kept asking them how long will it be before I get called to back and they'll tell me not long and then disappear for a while after I kept telling them that I had to take my fiancé home because he had to work early in the morning. Worst experience ever, I should've stuck with my gut and went back to Team Honda on Siegan Lane. If I could rate this place 0 stars then I would, but in order to put a review on here I had to hit the star. read more

An appointment means nothing in the service department. Be prepared to wait for well over an hour for an oil change even if you make an appointment for 730 in the morning. read more

I had a horrible experience. I purchased a small suv for my wife and she only had it for about 2 weeks and starting feeling a vibration. So I told her to stop get it check. Come to find out the tires were bad. So I contacted Richard honda and explained the situation. Keep in mind my wife only put maybe 50 miles since she left dealership. They told me that they would help me so I got a call from them and they said I needed 500 bucks for tires. I told them that is ashame. They basically sold me a vehicle that needed tires. I put every penny i had saved on a down payment and now my wife has a vehicle she cant drive. This business and customer service is horrible. Do not buy from them you will be taken advantage of. That's what they did to my wife just to make a sale. I'm very disappointed. read more

Beware! They're incredibly slow and overpriced. Charged me $110 today to tell me that I'm basically screwed. I also know of a family member who purchased a used car from here and had a ridiculous amount of problems with it. If you're gonna go to a dealership, go to team. I surely won't be back. read more

My wife took her Honda Accord to Richards Honda for an oil change and tire rotation. She specifically asked for her tires to be rotated. They did not. The only reason I know is because one of her wheels is marked. No big deal. She goes back again for an oil change and again asked for her tires to be rotated. Once again she is charged for this service and it is not performed. The next time she was due for an oil change I took the car myself. I waited for 2 hours (I'm not upset about the wait because I am understanding about changes due to COVID) and go to get in the car only to notice that for the 3rd time I had been charged for a tire rotation and it had not been done. Really makes me wonder what they actually do to my car when it is in the shop. read more

I negotiated a great price for my 2016 Honda Fit, but it did have an issue with the lights that I had to bring back to get fixed. The service department is EXTREMELY slow, and you cannot make an appointment. When I went for my first free oil change, they said the wait was an hour, but I had to wait for three hours before having my oil changed. I called before my second free oil change to see what the wait time was. They said an hour on the phone, but when I arrived 30 minutes later, they said it would be a two hour wait. They recommended if I only wanted to wait 45 minutes, I should come at 7am, which is not possible for me. I contacted the customer service manager who said oil changes take 45 minutes because they do a multi-point inspection, confirmed they do not take appointments, and reiterated their hours of operation. The service department is completely unacceptable. read more

I have been looking for a new Honda Accord 2017 to buy. I did shop around bewteen Houston, TX, Baton Rouge, LA, and New Orleans, LA. Most of the car dealers in Houston, TX area gave me an outrageous price quote for the car. Most of my friends in Baton Rouge believed that buying a car in Texas is much cheaper than in Louisiana. They were wrong. In Texas, there are high demanding and they will charge you very high. In Baton Rouge, LA, there is not that much demanding, so they sell their cars for cheaper prices. Well, I have knowning Dewayne from Team Honda. Now he works for Richard Honda. He promised me that he will beat any price from other Honda dealers. I told him the car 2017 Honda Accord EX in White color. He gave me the Best price out of the door. When I buy a car, I m looking for an honest dealer with integrity and care for his customers. Unlike the sale manager at Star Honda in Houston, TX. I went there check out the price for my car. The sale Manager from Star Honda suggested me to buy a car from his salesman, because he is a young handsome guy. I was shock when he said that to me. I told him,"Look doesn't mean anything." I m buying a car not buying his physical appearance. Finally, I decide to buy from Dewayne at Richard Honda, because Dewayne has class, professional, respectful, friendly, and most importantly he is an honest man. Dewayne sale manager name Greg is extremely a nice person. The financial woman is also friendly and very professional. I would highly recommend Richard Honda for everyone. You will walk away with a nice smile and get the car that you want with a reasonable price. read more

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I gave two stars because of the service on my Honda vehicle. I want to point out that I appreciate the lady on the phone that was kind enough to be considerate that we may be a tad bit late to our service appointment due to an accident on the interstate. Kudos. However, what made me give a low rating is because I feel like Honda took advantage of my husband's and I kindness. We brought my vehicle in for rattling noises in the back. Our service guy was great up until he charged us for something we specifically declined. There were some additional maintenance needs that he told us we needed and I was okay with paying for those additional things except the tire rotation service because we generally do that ourselves. We told them that we did not want the tire rotation but guess what was tacked on to the bill...tire rotation. I never agree to having my tires rotated because as a former Enterprise Car-Rental employee, we would mark certain tires before putting them in the shop to make sure they were rotated when we picked them up and a lot of times, the tires weren't even moved. So I like to do that myself. This is the reason why people have trust issues with the car service industry. Just be honest and do the right thing so individuals don't feel screwed over in the end. When we declined the tire rotation over the phone, the total before tax was $500-something. After tax, it shouldn't have been over $700 but since Honda added something we declined, it was over $700. That's bad business and I can't return to a place like that. read more

STAY AWAY Not sure if my vehicle needed a repair and so I brought it here to be checked. The mechanic did and sent a statement to the insurance company. He purposely told me he was going to run up the bill on them; My car stayed there for weeks and I became frustrated. He said they hadn't responded so I called and put Honda nd insurance on three way and got it resolved. Then the car was not serviced on time. This resulted in additional time. It was ready 1 week after I was quoted once the insurance responded. The mechanic finally called to say the car was ready and I could pick up that day but they closed in 30 mins and it was rush hour. So I take off work and drive there the next day only to be told that they wouldn't give me my car unless I paid the insurance balance bc they hadn't got paid. I called insurance AGAIN and they said that the check is electronic and clears in 24 hours and that MOST DEALERSHIPS understand this...plus they sent him n electronic image of the check and deposit. No matter I had to wit for the check to clear and only then did I get my vehicle after multiple calls. STAY AWAY please..... read more

I visited during an October event. I told them at check in that I wanted to purchase a used vehicle because I new that a new one wasn't in my budget. Immediately I'm told that we'll look at new vehicles because they can offer more incentives. I told my salesman where I wanted my monthly note to be. He comes back with a number twice as much as what I said. Over 2 weeks of meeting and calling and I never got a straight answer about the interest rate or amortization schedule until I contacted the General manager. After trying to explain away all of the poor customer service he finally sends me a proposal by email which made sense. I contacted my salesman to say I would be in the next day to finalize the purchase. He contacts me that evening to tell me the car had been sold. The next contact I receive is a generic email asking me to let them know if I'm still in the market so that they could update their records. A few weeks later I contacted the service department to inquire about a second key for my vehicle. I was quoted $155 on the phone. When I went in to have the key made I was told $206. At no point did I get the "warm and fuzzy" feeling. read more

I had one of the worst experiences ever here. They charge you around 100 dollars for simply looking at your car. It can be taken off if the repair is done there, however. The service experience was horrible! I left my car there on a Saturday. When I had not heard anything by Tuesday I called them. They said they could not find my car and would call me back. After 30 minutes they called and asked what service technician I had left it with. They said he didn't work there anymore. They again said they'd call back. After about one hour they called with the good news that they had found my car. They said my problem was that my thermostat and temperature sensor were broken. I said I had just had both fixed within the last six months. They said that's strange but they need to be replaced. So I consented and the repair lasted about 200 miles when the same issue resurfaced. So I called my mechanic friend who asked if they checked for a blown head gasket. I tried to call them about my repair but they would not call me back. I went to another mechanic who found I had a blown head gasket and now my problem is solved. I wasted 350 dollars at Richards! To top off the insult was the lack of common greetings when I picked my car up. After paying, only one person is obviously authorized to go get the car. So I waited 10 minutes for that guy to show up, despite the four people sitting in the service area who were doing nothing. One guy was eating lunch in the room I was in and the cashier started talking on her cell phone about shopping plans. When the guy finally showed, he walked out to the lot and couldn't find my car. He said he'd have to get someone else. So I walked out to the lot and found it and stopped someone else who gave me my keys so I could leave. The pick-up process took 30 minutes total. And no one cared! If after reading this, you still feel inclined to go there, I would recommend one thing. Don't pull into the service drop off bay. Pull into the front of the store and walk back to the service area. Sit there or talk to another customer for five minutes and I'll bet 90% of you will not leave your car there. I wish I'd never left mine!!! read more

I will never bring my vehicle to this dealership ever again. The first time I brought my vehicle in for a repair I was not notified that my vehicle was ready until after 2 weeks of it being ready to be picked up and I had to pay for the rental car in-between. Then I had to bring my vehicle in for a factory recall, I had to wait 2 months for the part to come in and when I picked my vehicle up my battery had been drained and I was uninformed that it had to be jumped so now I'm sitting in the blistering heat waiting for someone to come jump my car again. 0/10 I will never bring my car here again and neither should you unless you want your time wasted read more

Alex took great care of me today. My oil change was done timely and he explained what other work they suggest.

I have been going to Richards Honda for 10 years for all my maintenance needs but today will be the last time. In the past I have had problems with services preformed I would need to follow up with additional visits. Mostly minor issues, like a leaking oil pan plug, but still valuable time taken out of my weekends. Today, after the 3rd Saturday visits in as many weeks to get a part the service department could not find my order. Two previous visits the wrong parts were ordered and was assured the correct part would be available today. I was told they could reorder the item but after three visits I will go to Team Honda. Richards has forever lost my business. read more

I went to Richard Honda today because my car tire pressure was low didn't really know which tire it was so when I got to Richard Honda a great man name coach who helped me very well to get everything taking care of everything as a breeze, so if you are ever at Richard Honda be sure you ask for a man named coach for sure I'll give him ten starts read more

I purchased a 2008 Honda Ridgeline from Richards Honda in June. My Xterra had died and needed a ton of engine work and was at a repair shop in New Orleans. Richards Honda gave me NADA value for the car, damaged, with nothing more than some cell phone snaps of it. Thanks again! Ask for Megan in used cars. -James read more

Thankfully I haven't encountered something as bad as this place in awhile. What I'm used to, and what should be the norm is, when you're getting service, you drive up and someone comes to welcome you promptly or at least recognizes that you're there and say that they'll be right with you shortly. I drove in for an oil change and the sign in the bay said to please wait in your car. I also heard the bell ring that announces a car coming in. So I waited..and waited..probably close to two minutes. No one was coming out. Inside I could see technicians chatting..someone was changing a lightbulb..another car pulled in behind me and after another 30 seconds there was no change. That was enough for me. I went in and even for waiting in front of some of the technicians who were chatting I had to announce myself with an "excuse me" before I was recognized. I asked where there might be another Honda dealership nearby. A technician asked why, and I lied through my teeth to say that I was meeting someone there, but knew it wasn't the one I was at. I had no intention of explaining what they had done and then had to listen to an apology. I had had enough and there really wasn't any excuse for this lack of service. I was given directions and even for going back to my car, as there was another car sitting ahead of me that was waiting to be attended to, I had to wait yet another two minutes for someone just to move that car so I could pull out. I drove for close to 15 min to get to Team Honda, yet even for Richard's Honda being practically right next door to where I was staying in Baton Rouge for a few days, the drive to Team Honda was worth it since its where I received PROPER SERVICE. The technicians at Steven Honda were not rude in their words when I talked to them, only seemingly in their attitude in being so completely oblivious to the presence of customers. read more

6/11/2015 They advertise a "Warm & Fuzzy" feeling, well my experience in shopping for a new vehicle was horrible. My friend had just bought a new Honda CR-V from Team Honda and she liked it very much, so I decided to go drive one at Richards Honda after work a couple of weeks ago. I drove the CR-V and the HRV, then asked the salesman to put some numbers together for me. I told him up front that I wanted the full trade value for my 2008 Jeep Patriot which was around $4800.00. It had 102000 miles, one owner never been wrecked, no dents, new tires and battery. I kept it in mint condition as I do all of my vehicles. They came back with an offer with zero off the sticker price of the vehicle and $2000.00 for my trade! I told him they must be nuts and that no way I would give up my Jeep for $2000.00. He then said well with the way your engine is shaking and vibrating, I don't think you will make it out of the parking lot! I said what are you talking about, I have my Jeep serviced regular at Brian Harris Jeep and I have all of the service records and I even pop the hood myself and wipe under there, it's immaculate and there is nothing wrong with the engine and it has never vibrated. He then said well let me show you, he started my Jeep and popped the hood and the engine was vibrating and shaking. He said hate to see you leave in this thing, things might start falling out of your engine! They had popped the cover off of my engine and did not snap it back in place and that's what was vibrating!!!! The next morning I took my Jeep to Brian Harris and they snapped the cover back on and no vibrating or problems. I thought those type of selling tactics were so 50 years ago and only done by those on the corner car lots. The GM called me the next day because they knew I was really not happy with them, at first he tried to say they don't do business like that, then he asked me to come back and they would make me "happy". I told him no way would I come back there because now they had lost my trust. Is it because I'm a female and they think we are dumb?? Unbelievable!! But I am very happy with my new 2015 Jeep Cherokee from Sterling Automotive in Opelousas. I saw an internet add on Cars.com with $2500.00 rebate, $1500.00 internet discount and I got another $1000.00 off because on the way there I heard an add for 2015 Jeep Cherokee at Sterling Automotive and when I mentioned the radio advertisement they gave me another $1000.00 off. And the internet manager valued my trade over the phone with just my VIN# and sight unseen at $4500.00!! I had no issues, no hassles, no add in's, just a fair deal and a fair trade value. read more

Better places out there for sure, at least based on the salesman we had. So ignorant on the cars he was selling. Lots of uh...I dunno. Basic questions. Offered me a ridiculous deal. Car tire rim was busted anyway. Seemed highly disinterested and uninformed. Went and bought a similar car down the road for a MUCH better deal and a MUCH more knowledgeable salesman. read more

My next purchase will definitely be from Richards Honda. Reuben was extremely knowledgeable and it was a very professional relaxed no pressure atmosphere. Keep up the great work I would recommend Reuben to anyone I know trying to purchase in the near future! read more

Staff was great. Friendly. Prompt. Helpful. Courteous. It's the prices that make me deduct one star. Otherwise. They constantly communicated what the problem was and how they intended to fix it. I felt they were really transparent and honest for a car dealership. Honestly fixed my car faster than expected. I was also able to get my car in quickly with same day appointment. Would have liked my car to get a car wash before leaving but you can't have it all I guess. Lol. read more

I bought my new Honda in Sept. 2014 and went in twice for service on Saturday. The first time, we wanted oil change and tire rotation. We got home and noticed one of the locking lug nuts on one tire was totally missing. Called Melinda Monday and she said bring it back when we can which was the following Saturday. They replaced them all. Great. Second visit, we wanted the same service. They also said we needed two air filters, I asked how much longer, they said 30 min. I said we don't want to wait that long, just change engine air filter. After another HOUR, they said we don't have any filters in stock. We waited an hour more for NOTHING. Next, we try to drive around the building and the tires are making noise. We pull right back in the service lane. THEY DID NOT TIGHTEN EITHER TIRE ON THE DRIVERS SIDE!!!!!! We could have been killed!! NO MORE CHANCES, we will never go back to this place again. The only good thing I can say was our CS rep was concerned about this issue. I was told Melinda would call me Monday, two weeks later nothing. I have never seen a service dept. this bad. read more

Very good experience, and worth the trip from New Orleans. Kenneth was very helpful in sales and Curtis in Finance. The service department seems very efficient and the waiting area is so welcoming. Probably the nicest front desk person at any dealership I visited. read more

Where do I start? So first of all, I called at 7am and inquired about tires for my car. The serviceman told me only 5 tires was in stock for my vehicle and since I needed a set (4) that I would need to put them on hold on offer to secure them so I then made an appointment for 12:30 SAME DAY. I dropped my car off on my lunch break and before I could get back to work I received a call saying they SOLD the tires I put on hold! AARE YOU KIDDING ME? So they ended up getting tires from another nearby Honda dealership. Ok, got the car back with new set now my tires looked a horribly mess. They left residue from the mounting all over the tire & rims!! I've been a customer for 2 year and I'm not happy with the service I received today!! Btw they offer me 10% off my next oil change for all the trouble. Wow what a way to show customer appreciation. Smh read more

I bought my Fit @ Richards and was happy with that, but the service dept.... they are slooooow. They always say it will be 2 hours, but it's 4:15 now and counting on my current repair (airbag recall). I had to go once to get the airbags ordered (I have no idea why we couldn't just do this over the phone) then waited 2 months for them to come in. Today despite having an appointment I waited in the queue for service over 30 minutes. I asked for a shuttle ride back to work; the guy who took my info forgot so I had to be assertive. I was driven to work with courtesy and efficiency--the driver was great. But now the service dept will not even answer their phone, and it's 2+ hours later than they said it would be, and I can't reach them to get a ride back, and I have no idea when/if the work is being completed. I'm stranded at work. I guess I will try to get an Uber to Richards but who knows what then. At the very least someone should call to say what the deal is. Nobody answers the phone! People at Richards are generally pleasant but this is really aggravating. read more

Service department advertises that you can make an appointment - this is nothing other than a call to let them know you are coming since it carries no weight on reserving service/technician time. They advertise 'free WiFi', this WiFi is so poor you can't even check your work emails. When you come in and during the repair they will provide time updates which aren't even good faith estimates unless you consider 5 minutes equates to 1/2 hour. This is the second time that the above has happened to me at this dealership. I won't strike out. read more

Richard's Honda was without a doubt the best car buying experience I have ever had.The sales staff was outstanding and the finance mangers are beyond amazing. The Internet Sales Manager Julian Watson did everything in his power to make my experience as great as it could be. He met every request I had with courtesy and a true willingness to try to help. He was able to get me a spare key for the 2016 Ford Explorer I purchased, and when I discovered the fuel gauge malfunctioning, they immediately took my vehicle in for service without question and put me in a courtesy vehicle. That's FIVE STAR service. A big thanks to Richard's Honda, I will definitely do business with them again! read more

If you don't feel like reading: went for an oil change, mechanic didn't tighten oil drain plug, oil leaked everywhere, then the next day the oil pan shield was falling off my car. A lot of issues just for an oil change, HOWEVER the Forman was very courteous and helpful and they did help with all my issues. I just wish I never had the issues. Long Story: I came in to get my oil changed for a 2014 Honda Civic, which should have been a very easy ordeal. The actual day of the oil change was fine, took about an hour, and I was out of there. About 2 weeks later my low engine oil level alert came on, which shouldn't have made any sense since I JUST had my oil changed. I checked my oil level, and there was nothing in my engine, the dip stick was completely dry. I called them, around 5pm, and the Forman (Ken) said he would come out. This part of the ordeal was actually surprisingly lovely. He drove all the way to me, at rush hour, brought his tools, and proceeded to find out what was wrong with my car. It turns out, the mechanic who worked on my car did not tighten the oil drain plug, so my car was slowly leaking oil for 2 weeks all over the place until there was no more oil in my engine. The Forman tightened the plug, and filled my car with oil, which was very lovely of him. He told me to come to Richard's Honda the next day so they could clean out the undercarriage and remove the oil that had leaked everywhere. I went after work the next day, they cleaned it, very promptly, and I thought I was done and everything was lovely. The next morning I hear a loud clanking/scratching noise....oh no... Once I got to work, I got down on the pavement and looked underneath my car. The oil drip shield (or whatever the metal plate is that protects part of the undercarriage) was partially hanging off.... I figured after they messed up my VERY SIMPLE oil change, they would have been extra precise when looking at my car again to make sure there were absolutely NO issues at all. I guess not, I guess they just cleaned it and never even looked to make sure everything was in place. I am honestly very disappointed in Richard's Honda. My car is not old, I only came in for an oil change, and it ended up being a 3 day ordeal. I figured they would have been more careful with how they treated my car, especially for something as easy as an oil change, but I guess maybe since I didn't buy it from them they don't really care. I am worried about the long term damage that could have been cause, obviously since I caught the issues quickly I doubt it's much, but it was just supposed to be an oil change, not my engine running without ANY OIL and not my shield dragging and probably bending on the pavement....I am very upset.... read more

I had my van towed to the dealership and they lost it for nearly two days. Then they would not commit to a timeframe for the repairs and would not call me back when requested. After the repairs were completed they could not find the paperwork, now I find out they put the wrong lug nuts on my wheels and did not torque them. My wheels nearly came off while my wife was driving! Despite trying to give them the benefit of the doubt each time, the continued to prove me wrong. Do not take your car here. read more

Richards Honda is by far the worst NEW car buying experience I have ever encountered and is really a terrible representation of the Honda Brand. I love my car, but it's the after the purchase of car service I have received that is dismal. I purchased a brand new vehicle from Richards Honda in August of 2013, and I am still unable to register my vehicle because of titling issues as of November 2013. I could never have imagined this level of unprofessionalism. I would have simply paid $2,000 more at another dealership if I knew the level of professionalism I would be forced to deal with at Richards Honda. The title department does not put me, as a customer, at ease about the documentation I need, and I am still clueless as to when or if I will ever be able to register my vehicle. I would not recommend this dealership to anyone. read more

Yeah man I also had a very bad experience at this location. Richards Honda service department is the worst. I took my car for an oil change and after 30 mins the mechanic brings me a list parts more than $1500 to replace the parts. I just wanted an oil change. I told him I only wanted to a oil change. After I picked up car check engine light came up. I took the car back to Richards Honda and they said they have to do a diagnostics to find out the problem for more than $100. Dont take your car to this place. FInd a better place read more

richard honda was holding a car for me called me to tell me that the car had been sold i shared my disappointment with the manager since i had taken time off of work to go buy thr car then they called me back and told me it was all a mistake and the car was still there then called again in the same day to tell me the car had been sold VERY,VERY,VERY SHADY PEOPLE WILL LIE TO YOUR FACE PLEASE STAY AWAY FROM THESE PEOPLE THEY ARE BAD BAD NEWS read more

NOT EVEN WORTH A DOT ON A STAR BUT COULDN'T POST WITHOUT CLICKING ATLEAST ONE!!!! PLEASE READ!!!!! DON'T BUY FROM HERE!!!!!!!!!!!! I walked in with a trade in and a post dated check with a smile on my face ready to get my first new car. Recently divorced I felt I was at a place in my life where I could get my first purchase for me and in my name!!!!!! I drove off same day with my new Honda CRV...smile and pride filled the vehicle. Three weeks later I got in a wreck on the interstate with my kids. I was hit by a hit and run driver that was speeding. Me and my kids were flipped off the interstate and the car was totaled. My pride was hurt to say the least. I called Richards Honda to let them know. They seemed concerned. They said as soon as your insurance company sends us the check we will put you right back in a CRV. I asked them would I need to put anymore money down and they said no...we will get the check and put you back in a new one in the same loan you originally signed in to. They got the check...I turned in my rental car...excited to go to the dealership to pick up my new CRV. I sat in dealership only to be told I couldn't get one. They said I didn't make enough money and I didn't have the downpayment and trade in to work with anymore. So the lender wouldn't approve me the loan. I was lied to. Cheated. They got the payment in full from my insurance, they got my trade in, they got my down payment. Now I have four kids, no vehicle, no trade in, no money for another down payment...I have to bum rides to work...I am at home with kids and no vehicle...I have to stand on curb side at grocery store waiting on ride to pick me back up....this is my life because of them....they are just as bad as the hit and run driver that left me and my kids flipped in the trees off the interstate....Again stay away from them...they lie and are only after one thing...stealing your money and pride and hopes.... read more

We bought a car two years ago from Ms. Billie Jean and the two stars I gave this review are all for her. If you buy from Richards ask for her, she's great. BUT, please don't buy from them. My honda CRV driving 60+ yr old mother stopped in last week on her way home from the BR general because her tire light came on. It was 6:05, and the service dept closes at 6:00. They wouldn't open the door for her. They stood there talking to each other hoping she'd go away. They then told her from behind a locked door as she asked for help that they were closed. They wouldn't help her. Apparently they'd rather a woman drive home on a questionable tire than walk out, take a look like any MAN/HUMAN being would/should do. My mother is a two time cancer surviving beast who DOES NOT deserve to be treated like crap because your service dept got off the clock 5 min ago. Oh, and did Mr. Marshall (the service dept manager) ever call me back like he said he would? No. He did not. You've lost me, you've lost my mother, and I hope this review gives insight to other would be customers about your lack of service and decency. read more