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    Richmond Car Wash

    1.0 (3 reviews)

    Services - Richmond Car Wash

    Car wash

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    3 years ago

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    Montway Auto Transport

    Montway Auto Transport

    2.2
    (2.3k reviews)

    The car arrived safe and sound, which I am grateful for. The driver didn't speak a LOT of English,…read morebut he was very nice, which I am also grateful for. I feel like Montway was a bit deceptive in the quote however. The initial quote was raised because the car was "modified", but in reality it had been stretched 1.5 ft in the front. This was not an issue for the transport, as the driver had a trailer that hauled 2-3 vehicles. Montway rep said on the phone that $200-$300 would be charged to my credit card and the rest would go to the driver, and I received an email stating that $1370 would be owed to the driver on delivery. In reality, Montway charged my card $499, and sent another email stating to only pay the driver $1,100, which I did, but it felt deceptive. I am guessing that Montway got a way better deal from the driver than they anticipated, and instead of passing some of that saving on to me, or explaining, they just charged my card double what the rep said they would and kept all of the profit. Also, the rep promised tracking, which never happened - we had to call the driver a couple of times to find out the delivery time, because he hit traffic (which I understand he cannot control) and got held up by a couple of hours. All in all, it is done, but Montway didn't leave the best impression overall as a transport broker. Grateful I had a better driver than some of these other reviews...

    This review is based on being charged cancellation fee even though I clearly request cancellation…read morewell before anyone was dispatched. On Monday, June 15th, 2026, at 7:59AM PST time, I sent a cancellation request on my outlook email as specified exactly in there terms and condition as followed to the email of info@montway.com. Section 9: c. Cancellation of an Order by Customer must be submitted in writing via email sent to info@montway.com. Cancellations made via telephone, text, chat or any other medium will not be accepted by Montway. No one was dispatched yet when that email was sent that. I have uploaded the receipt of the email to this complaint On Wednesday. June 17th, 11:37AM PST, I received an email that a driver was dispatched even though my cancellation was well before that. I was told on call on Wednesday that I would be charged because someone was dispatched. Why was someone dispatched when I clearly cancelled the order well before that? As specified in their terms and condition: a. Customer may cancel an Order at any time at no cost or cancellation fees as long as the Order has not yet been accepted by a Carrier. They claimed on call they could not find the email record and claimed I will be charged the cancellation fee. I would be happy to work with Montway, the BBB, and outlook, to show proof of this email receipt that was was sent to their email at info@montway.com. I have provided them the receipt of the email record on the phone call and in chat and it was still not resolved. As of now this is also a filed complaint with the BBB and will be disputed with my bank if it comes to that. Edit: I see the reply below and you could message me at-least to find out my order. Why would I post the order number publicly? Edit 6/22/2026: In my BBB complaint reply by Montway, it was confirmed that I did indeed DID contact them before. I am getting my refund and will keep track of this. For everyone who has or will have this issue, please file a BBB complaint and attach Montway's terms of service in addition to your email as track record if you ever encounter this issue.

    Performance Unlimited

    Performance Unlimited

    4.1
    (9 reviews)

    I have taken my old, beaten up, mini-van in to Performance Unlimited several times now. Once for a…read moremajor repair. Once for an on-going issue. And once for an oil-change. Each and every time I have received not only excellent & friendly service, but answers and help I can TRUST! Trust in a repair shop, for me, is the most important aspect. I don't expect the bathrooms to be clean or the waiting area to be comfortable (though they ARE!) I need to be able to trust the people telling me what is wrong, how much it will cost & what my options are. I need to trust that when I make the decision I will not only be paying a reasonable amount (which is all I ask) but that I will also be safe on the road. Denny & Michelle consistently deliver just that. I am now able to say with the utmost confidence... "I have a great mechanic. Would you like his number?" What a relief!

    I had an anti freeze leak. Took 3 times to fix and stop leaking. First time 350.00 Second time…read more650.00 Then on their watch some part broke he wanted 750.00 more but he did say well I fixed it with plastic zip ties. Not thinking to much about it cause he is the owner snd should know what he's doing. But when I got home and looked there were so many zip ties I couldn't count them and they were on a hot engine. WHAT!!!!! ARE YOU KIDDING ME!!!! Took my car to someone else removed the zip ties and fixed whatever they broke for 80.00. Yes 80.00. The part that broke was only 14.00 I will never ever ever go there or tell anybody else. And each time they had my car for about 4 days always making excuses. Denny may be a nice guy but I can't believe he had me leave there with plastic zip ties holding parts together in a hot engine. And on top of that when I went to take it to the place that fixed it when I started it, it sounded terrible. BEWARE!!!!!!

    Richmond Car Wash - carwash - Updated July 2026

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