I've been very satisfied with Raoul's service and prices. He works on my VW Diesel Golf and VW TDI New Beetle and he's done a very good job diagnosing and fixing engine codes and keeping the car maintained and running well. read more

I would give Raul and his team 10 stars if I could! My daughter and I were in Susanville on a mission of picking up a mustang from the corrals. We had a 7 hour drive home up over HWY 36 with a new horse in the trailer. Luckily I saw my temperature on my suburban rising before we even left town and went back to our hotel and parked. The wonderful manager of the hotel called Raul and he came out quick, saw my radiator was cracked and that I needed a new one. He found one and brought back his team and they were able to change it out with the new one right there in the parking lot with no added stress to our wild horse in the trailer. They were done in an hour and we were back on the road home. I can't express how much their kindness and quickness meant to us to get our new family member home safe. They were are our heroes and we will always be grateful! Thank you again!!! read more

If I could give this repair shop 10 stars I would! We had a breakdown traveling from Chester to Reno and Raul was able to repair the vehicle before closing. His work is outstanding! He not only repairs the problem, but goes above and beyond to find out what caused the problem. I highly recommend this shop and the owner. read more

I'm a retired auto mechanic/tech of 45+ years and I probably be a better judge of an auto & truck business. Also I've had over a dozen certifications and 3 state licenses. The work I have received from Auto World has been quite exceptional and done professionally. I do recommend this shop. When you are in need of service or repair give Auto World a call even if it's for info or an estimate they'll be happy to talk to you about your needs. read more

A great experience from start to finish -- they were able to diagnose and treat our problem in the same afternoon. Saved our vacation!

We were trapped in Susanville. On our way back to Oregon from Carson City, Nevada early Saturday morning, the check engine light went on in our Yaris. Susanville has no auto repair shops or even a Jiffy Lube open on the weekend. We were told by several gas stations that we'd need to wait till Monday. Then a sales clerk at an auto parts store called Raul for us at his home. He was busy, but said he'd meet us at his shop in about one hour. Raul arrived and looked over the car. He didn't think the problem was serious. When I asked if he'd make the remaining 600 mile drive with his family in the car, he said he would. That was good enough for me. I also reminded him that I had his phone number and would call if the car broke down! We paid him for his time, but he didn't ask for anything; just a handshake. We arrived home 2 hours later than expected, but without incident. Thank you Raul! read more

Camping at Lake Almanor and our engine light came on. No one in Chester could see us for a week. So we drove to Susanville. We were pleasantly surprised when Auto World saw us right away. Not only that they fixed our problem in record time! Very professional, wonderful service. Thank you so much for helping us. read more

I've taken my car here twice before road trips to make sure everything is okay. Both times the little things I spotted weren't problems. And they honesty told me that. The second time I got an oil change and drove off happy. I like the main dude here. He is a good guy. He just told me he's been in business for 25 years. No bs coming from this auto shop. read more

Auto World susanville - They are right off Main Street. - Auto Repair Near Me - Susanville, California

After taking our 2015 Ford F350 to Susanville Ford and not only having to deal with the RUDEST customer service people of my entire life then getting a estimate of $550 to replace a $130 sensor (after they had my truck for 4 days) which we approved to be done we received another call from Ford telling us it will be another $900 cause we now also need a new exhaust pipe! Needless to say we denied their ridiculous service and took it to Auto World! I can't say enough good things about Raul and the company!! We dropped off our truck at 9am and it was done by 12:00 same day!! No exhaust pipe needed and replace the sensor for $400 that included parts and service with a 6 month warranty!! Thank you Auto World your honesty and professionalism is much appreciated!! read more

Awesome family owned business. Raul is the best mechanic in the world. He and his guys were super helpful and fixed my check engine light issues right in the same day! Appreciate their service so much. Thanks. read more

Was having trouble getting service work done on our RV prior to a long road trip, no one would do the service, plus our dash AC went kaput, Auto World not only did the service work, but also got Ford to pay for AC repair under warranty. The week before Raul helped our son with an issue on his Audi, his electrical was acting up...Raul looked at it for 2 minutes and said I think it's the battery, ordered a new battery from Audi of Reno, installed it and problem solved, AND refused to charge us for the work. Never going anywhere else for auto work, why bother. read more

On our way back to Arizona my transmission started slipping. Luck (or fate) took me to Auto World on Spring Street in Susanville, CA. Raul diagnosed the problem....recommending that we replace the transmission. Raul drove to Reno early Saturday morning, and had the replacement in by 8 PM that same day. It wasn't cheap, but I did feel that it was honest. Drove back to Arizona without incident. Thank you Raul! read more

I would have given Raul 5 stars for his fast service and professionalism but I was price gouged on the part. He replaced my starter in a 2012 sonata and charged 300.00 for the part. I know for a fact a factory OEM starter was 128.00 and after market is 65.00- 68.00 so I wish I could've given a better review but cant. read more

I keep going back to Auto World only because they have to fix what went wrong on prior visits. I gave up finding a decent repair shop in Susanville, now I strictly go to the Ford dealer. read more

Definitely make an appointment. I am new to Susanville and due to un-foreseen events, Auto World had my car for one week just to change the starter and relay cables. None the less, my car is fixed and I am genuinely happy just to have my car back. I almost forgot how to drive! The staff is very friendly and professional. Despite them taking so long to fix my car, I am still satisfied with the result. read more

He charged us 70$ for a quick 10 minute engine check (on the machine) and did not find out anything. Other car shops do it for free or a couple of $! I am sorry but that deserves a bad review, don't go there. read more

How much did it cost to have my negative review removed? Honest people do not tell customers that a repair will cost one price than more then double it when the customer returns. Then tell the customer that if they do not like the price he will just take his parts back. In California a shop can NOT change an estimate without calling you first - not even for a dime. NOTE: He has several bad reviews that are hidden until you click the tab, so HOW does he have a 5 star status? read more

We were sent to auto world by the ford dealership. We drove into susanville from Reno and heard some strange noises in our vehicle. We drove down to auto world and without hesitation Raul looked at our vehicle. He figured out the problem and because our vehicle is older and rare he told us to come back first thing in the morning and he will have looked up info on our vehicle. He recommended that we order awhole new part which would be safest for our vehicle because we had a long way to travel. We had to wait a few days for part to come in but as soon as it was he put the part in immediately. This company went out of its way to help a stranded older couple just wanting to head home. I would not ever hesitate to take my vehicle to this company. Raul knows his stuff!! Please give them a shot!. They have just taken over the business in the last few months but Raul has been there 10 yrs. We have made it home safe and sound with no issues along the way. Thanks again to them. Our appreciation is great. I wish you both all the success in the world as you both deserve it. Thanks again! Rose and norm read more

I went in as a new customer to find out that they really did not want me as a customer. My vehicle waited nearly 2 weeks to be diagnosed, and they never bothered to call me and tell me what was going on. After a $200 test indicated a full engine replacement, to the tune of $4000, I decided to just replace the vehicle. Both of these costs seem excessive, and I even found that the price he quoted me on parts was 40% higher than what I could get with minimal legwork. I won't go back, no matter how well he does as a mechanic, because of the huge delay, the inflated prices, and how I was treated when I told him that he was not going to be fixing the vehicle. read more