Customer Service - 5 star Parts - 5 star Reliable RV, situated in Susanville, California, consistently delivers exceptional customer service, underpinned by dedicated ownership that prioritizes client satisfaction. Upon entering, one is invariably greeted with a warm welcome. The establishment boasts an extensive inventory of RV essentials, encompassing everything from tank treatments to replacement components. A particularly commendable aspect is their commitment to sourcing specific parts; if an item is not readily available, Shannon will diligently provide the order number and arrange for the part to be shipped directly to the store. Consequently, I award their customer service a five-star rating. Furthermore, this location provides comprehensive RV repair services, making it an invaluable resource for any RV-related issue or need. read more

Reliable RV wasn't able to fix my issue but they gave me a referral of someone that did! Appreciate that just as much as fixing it .

I called when they first opened and left a message which was promptly returned. JD was going to be in the campground for a service call and agreed to come by . I was concerned because I could smell propane especially when driving . I'd did a thorough test of all my lines and the propane tank in my Skoolie bus. It came up with nothing. Then I asked about a couple leaks on the roof of my bus. He went up and then asked if I felt comfortable enough to come up so he could show me what needed to be done. He was slammed all day so he couldn't. I very much appreciated him squeezing me in and seeing g about another issue at the same time. When I left the park, the rotten egg smell was there again. I ended up turning around and going directly to his shop. He went next door to a mechanic there that he knew and that mechanic came out, crawled under the front of my bus and said from what he could tell there was some diesel leaking at the filter. He couldn't do the job as he too was so busy. I was happy that we were getting g closer to understanding where the written egg smell was coming from. My next step is a diesel mechanic. Further investigation online, I am relieved it's not in my head but something under the hood. My next review will be the repair on my sweet bus!! Both men took time out of their busy day to look and I was charged 100$ for JDs time but he spent an hour and then another 20 mins at least to call in a mechanic and trouble shoot the problem after realizing it wasn't a propane issue. read more

Reliable RV - Me in BusBus - RV Repair Near Me - Susanville, California

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We gave them an amazing review a few years ago for repairing our slide. That slide never worked perfectly but we got by. Now it has completely failed and they can't make us a priority as we are packed and ready to leave for the winter. Really disappointed. read more

JD Rescued our Journey! We have a very long way to go, through some very cold weather, and our propane system suddenly betrayed us. I'll leave the symptoms out, but we ended up looking at a month of living in this little house with no heat, no refrigeration, no hot water... An ugly scenario. Happily Mark at the Lassen West RV Village suggested that JD was an expert in rescuing troubled RVers like ourselves. We arrived at Reliable RV as the door opened and within minutes we had confirmed the problem, a defective Propane regulator, pulled the replacement part off the shelf and were on our way again! Five Star service with a smile. Thanks JD and Shannon :-) read more

We came into Susanville for a night's stay headed to Phoenix from Seattle. As we pulled into the rv park at 3pm the office lady saw smoke coming from our rv tires. I took the 5th wheel to Reliable RV. The owner diagnosed that the break away switch wiring had come apart. He had to replace 2 backing plates that have the brakes built into them. He had me back on the road in less than 2 hours. This owner is great!! read more

JD Is a great guy! I was camping near by and my RV toilet ball valve broke. He didn't have the part in stock but had a toilet in his junkyard that he let me take the part out of at no cost. He was very helpful and accommodating. read more

On our way north from Las Vegas to Oregon when we discovered that our hazard lights and left turn signal weren't working. Found JD and Reliable RV on line. Thank goodness we did! Turns out he was less than a mile from us. He was able to diagnose our issue and have us back on the road in no time. Reasonable price as well, highly recommend. read more

We are full time RVers so when you have a problem you need it addressed quickly. Our brake lights, left turn signal and hazard lights went out. We called from the road and Shannon said J.D., her husband, would help us immediately. J.D. got into the RV, assessed the problem and had it fixed in under an hour. He also gave us great advice about an easy in and out diesel fuel location saving us possible grief. read more

JD to the rescue. When we disconnected our 5th wheel trailer Friday afternoon, it wouldn't auto level, or the slides wouldn't extend out. I'm a pretty handy guy, but couldn't figure out what was going on. I went down into town and found Reliable RV Mobile RV Repair to be the only game in town, and he was booked until mid-June. After my second trip there he saw the desperation in my eyes, and came to the rescue. It took him longer to drive out than it did to diagnose the problem and get it fixed. I highly recommend JD when in and around the Susanville CA area. read more

Traveling from So. Nevada to E. Washington, had a water issue in my Travel Trailer/Toy hauler. Park owner in Standish said to call JD as he was the best! He was able to squeeze in a service call and knew right away what to do to fix it. Pleasant, kind and easy to talk to, I was very impressed with his knowledge and customer service. I would not hesitate to recommend Reliable RV if you are anywhere near Susanville, CA. read more

Reliable RV is absolutely outstanding. Inside the store and the service technician that serviced our Fifth Wheel Trailer was so professional and trained so well. This is a company that takes pride in their services and it shows. Thank you so very much for taking care of our problems. read more

This man is fair , competent and professional . I thought I was going to have to replace my water heater , but after he looked at it , it was just a simple repair and he saved me over $ 600.00 ! I recommend this shop highly . read more

After weeks without a Fridge in the mountains Jd found the problem, contacted the manufacturer and then our warranty provider. Our fridge is working like new. Jd is so professional and he's the cleanest service repair person I've ever worked with. He truly is caring and RELIABLE! Shannon his wife is knowledgeable and professional as well. Highly recommend them. Thanks Jd read more

I had my boat trailer bearing go out and somehow managed to make it to my destination at Lake Almanor without the wheel falling off. I was stuck in a bad way. With a chewed up hub and a few pieces of the bearings that were left, JD was able to identify the correct parts, had them in stock and had me back out the door. I got my trailer fixed and was able to salvage my family trip and a saved a HUGE headache. Thank you JD and family for all you do. Anyone needing parts, advice or service of anything RV or trailer related, go see them read more

We wholeheartedly recommend Reliable RV for your repair services because of JD's and Shannon's personal character, professionalism, knowledge, ingenuity, attention to detail, and willingness to go the extra mile for their customers. Over 100 miles from home, on the road from Eagle Lake to Susanville, the bearings suddenly went out in one of our boat trailer wheels causing the wheel assembly to fall off and the axle to grind along the road. It was apparent Reliable RV was measurably backlogged in providing service for fire victims and local customers, but they agreed to help us anyway. JD immediately assessed the damage, diagnosed the repair, and literally ran back in his shop to get his forklift to help remove the trailer from the tow truck. JD repaired the damaged axle, replaced the bearings, and reattached the wheel. Many service providers would have stopped there; however, JD took it upon himself to analyze the other wheel where he discovered the bearings were similarly compromised. He skillfully repaired the other wheel and got us on the road toward home later that afternoon. We are extremely grateful to JD and Shannon, and we wholeheartedly recommend your consideration of their service. read more

We bought a used old RV for Burning Man, and are new to RV ownership. We brought it here for a full check up after a lame inspection in Reno. J.D. did a very thourough tune up to the generator and a full inspection of our RV along with an education. He answered all 8,000 of our questions and he and Shannon could not have been more friendly and helpful. They've only been open for 3 months so it's not on too many radars yet. Highly recommend this place. Very reasonable! read more