I had an excellent experience here for a ring repair! Heather was very helpful in getting me a quote, repairing the ring to perfection and even having the ring ready much earlier than anticipated before I leave for a trip. I'm so glad to know that I have a great jeweler right down the street if I ever need another repair or am in the market looking for a new piece of bling. read more

Richter & Phillips did a fantastic job helping me select an engagement ring for my fiance, and then also we received excellent service as we selected our wedding bands a few months later. George was our sales manager and he really took the time to understand our needs, our specific requirements and he even was able to give us a fair price on some fantastic pieces of jewelry. The store is welcoming and they always treat us well when we come in. I really appreciate George and the R&P team's ability to relate to clients, and the atmosphere and customer service in the store is top notch. Highly recommended and I'm definitely sending a few others to the store so they have as good an experience as I have. Thanks George and team! read more

For a business with a supposedly outstanding reputation I couldn't be more disappointed or frustrated with their supposed Rolex educated watch maker. I brought in my Vertex wristwatch in which the crown had pulled free from the movement and he told me he wouldn't, or couldn't - it wasn't clear which, help me with it. Mind you, this watch has an ETA 7001 movement - this isn't an uncommon or quartz movement. I asked him why he wasn't able to help me and he said he's never heard of the brand and didn't have the part. I said okay, I can order the part but he wasn't interested. I happen to know the owner of Vertex out of London and he was willing to ship me the part for free and answer any questions this supposed watchmaker needed but this guy was completely uninterested. I know exactly the steps which are involved with a repair of this kind having built my own watches but I didn't want to damage a $3k watch. I told the watchmaker this is a pretty basic repair and so I asked him directly if he repaired watches to which he said yes and I followed with I am willing to pay for this service so what's the issue? He replied you don't get to tell me which watches I work on and which I don't. Either this comment shows complete ineptitude on watch repair, a power trip, or a "I only service Rolex" attitude. Maybe I didn't come across as a "rich" customer or someone who knew anything about watches but the lack of a reasonable answer and rude treatment has left me with one conclusion: Richter doesn't care about impressions and has no interest in future business. I own a lot of watches and it would've been a real comfort knowing I could take my wristwatches to them for routine and emergency maintenance. Zero chance I step foot in this business ever again and I encourage you to find another watch retailer as they won't do anything to help you if you have issues. I'd give them zero stars if there was the option. read more

This is the spot for engagement rings, wedding rings, wedding bands, and watches. I come here for my wife's rings and my watches. The service here is top notch. They are customer focused and their new showroom is to die for. Always offering complimentary water and coffee. Their selection of diamonds, I believe is the best in the City. Go here, you won't regret it! read more

We shopped around before buying an engagement ring. Sales associates at other stores made us feel ver uncomfortable and very pressured into buying that day, when that was never the intention or desire. We walked into Richter & Phillips and immediately new it was different. Straightforward help, good answers, great selection, no pressure to buy. They ordered in a few ring settings that weren't at the store for me to look at and they came the next day. Setting and diamond quality is absolutely nothing you could ever find at a chain. We work with Kim, she's great! We went back for a custom wedding band and soldering. Ring had to be shipped out for the custom band and we got it back polished and in perfect condition. Soldering work is wonderful. Definitely go here! read more

Richter & Phillips - Jewelry Near Me - Cincinnati, Ohio

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Richter and Phillips has been my go to location for high-end watches for the past ten years. They carry a wide range of watches including Rolex, Omega, Breitling, Tudor and Grand Seiko. Blake has taken care of me for years and has a broad knowledge of not just their watch brands, but many others as well. He will take good care of you. read more

I recently had my claddagh ring repaired at Richter & Phillips. They did a great job, and the cost for time/labor seemed fair. One of the jewelers looked to see if he could do a quick-fix behind the counter so that I would have it back that same visit to the store, which was nice, but even having to leave it there to be repaired, I had it back within a week. I would certainly recommend Richter & Phillips for any repair needs. read more

I came in to get some plated rings resized and an earring repaired. After explaining that plated rings can't be resized, they fixed the earring for free. Great customer service! read more

Richter and Phillips has the best jewelry selection in the city by far. I'm a watch guy myself and their Rolex display and shopping experience is unmatched, and Blake my go to watch dude is the best in the game. Always knows his stuff, keeps me updated on the latest Rolex inventory they have in house so I never miss an opportunity for my collection. If you're looking for watch experts, or any legit jewelry selection, go to Richter and Phillips! read more

My grandfather bought from Richter and Phillips even though his business was in Arkansas. He wanted the best gifts for his best clients and my grandmother. I still have a Richter piece circa 1930's. Best Rolex dealer in town. Humble about the line, never judgmental about a customer, like some places are. Most of the guys here know watches better than anyone in the city. There is a passion for automatic time pieces with a few of the staff that is just unparalleled. Art and Rick are good family men that hire right and treat staff like family thus you'll be treated right. read more

Terrible experience at this jeweler. I went in to get a men's 14kt gold wedding band resized, they said it would take a "few" days. When I didn't hear back from them after a full week I called and they didn't know where the ring was. They said they had to call me back. When they did they told me my "diamond" ring was in and it was $181. I told them that is impossible because I dropped off a men's ring, they said "uhhh ok, we'll keep looking." They called back again and said they had found it, finally, but that it wasn't ready and wouldn't be for another two days. So a simple resize of a wedding band takes 9 days at this place at least! Most places I have taken jewelry too to get resized takes 2 - 3 days max... and they know which piece of jewelery is yours when you call them read more

They have gone above and beyond to make my daughters dream ring a reality! Art has done everything she's asked and now is working with them to design the perfect wedding band to go with it. Wax designs to help realize it! It's been amazing!! They are a complete service from top to bottom. Found the perfect grooms wedding band for us! My children are so happy and that's all a mom can ask for! Thank you Art!! read more

I have been a customer of Richter & Phillips for over 27 years, my late husband introduced me. I have worked with Artie Fehr for years, he is knowledgeable and personal, he makes the experience when coming to the store. He has treated me like family and I value his professional opinion and friendship. One of the reasons, I continue to shop at Richter & Phillips. read more

Responsive, reliable, and nice! Received beautiful earrings quickly and safely in the mail. I ordered a piece of jewelry offline, and they immediately contacted me saying the piece was sold out but they were checking to see if they could order another one for me. They immediately were able to do so and notified me when I would receive the piece. They sent me the updated tracking number, and the order was only slightly delayed. Would definitely recommend! read more

Awful experience. I had 3 rings resized here. The first time, I did not receive a call when the rings were completed. They ruined the band on my Emerald ring from Ireland, I brought it back to be fixed and it came back the same way and was given no other options of ways to fix it. I can no longer even wear the ring which is extremely disappointing. I knew that I would be paying a premium to have my rings sized here vs. other family owned jewelry companies but I thought they would be taken care of. I did not feel like anyone was concerned about what happened. read more

After going to several other jewelry stores and the associates not being very helpful, a family friend recommended Richter & Phillips. I'm so glad I came in because Art was extremely helpful and worked with me and my price range. He ended up giving me a great deal and finding a beautiful diamond that I could afford to go into the setting I picked out. He was able to order it for me in rose gold and said it will arrive within 4 weeks. He even gave me a beautiful bracelet as a "thank you" bonus! I really couldn't have asked for better service anywhere else. read more

Love Bill @ Richter & Phillips. The service was great and even though we were spending $900 on my ring - he treated us like it was a $10K sale! Loved the entire experience! read more

I love Richter and Phillips! Whenever we have a major jewelry purchase they always get our business - they are really the best. Artie Fehr and the entire team do a great job and take exceptional care of their customers. I highly recommend them! Just got my rings cleaned - after 10 years - and they look brand new! And, I love the new ring that will complement them - great selection and great prices. Thank you! read more

Every time we visit we receive VIP service. This is the only jeweler that I will visit! It is nice to know that in this day and age, this family owned business has been around for so long. Everyone should shop here! read more

Thank you Richter and Phillips! Bill helped my fiance find the perfect engagement ring. We recently returned to purchase our wedding bands (and the husband purchased a gift for the day of the wedding). Thank you! read more

Richter & Phillips is top notch! Blake Stelzer just helped me acquire my first Rolex. Blake was extremely knowledgable and helpful. He helped make the entire process very memorable for me. I had previously purchased an Omega Seamaster from Blake. Their selection of luxury watches is amazing. I highly recommend Richter & Phillips for watches or other jewelry. Thank you again Blake! read more

Wonderful place. I purchased my first Rolex here and I plan to be a customer for life. David Katz was wonderful to work with. I look forward to the call when the watch I am wanting to purchase becomes available. read more

I went in 15 minutes before closing to get my wooden watch adjusted. The employees was busy doing there closing procedures. A sales woman directed me the watch repair guy. He was an older guy that was busy packing up watches for closing. He asked me what I needed and I told him I needed my watch to be adjusted. He said that it would be a minute so I patiently waiting. After about 7 minutes or so he came up to me and looked at my watch and "Oh, I hate theses" I asked how come? He informed me that because the watch was wood it could split during the adjustment. So I gave it to him to proceed hoping for the best. I pateintly waited again while he proceeded with the adjustment. When he finally came out, he had my watch in hand and it looked fine but as he was trying it on he noticed that he had put the latch on backwards. So he seem to be upset with himself and he used profanity as he headed back to fix his mistake. I waited again and this time he came back with broken pieces of my watch. He expressed that he was sorry as he patted me on my back and sent me on my way. read more

My daughter and I wanted to design a ring from my deceased husband's (her dad) wedding band diamonds. She had no idea what she wanted except a ring. Terri was very awesome and worked with us. We took our time designing the ring. She made sure my daughter was completely happy. My daughter has the most beautiful ring. It means so much to her. Thank you Terri and Richter for making this a special gift for her to treasure forever. read more

Eric and the entire team at Richter & Phillips are as good as it gets! From the moment I walked in the door I felt welcome and so special. Eric helped my mom and I design a wedding band from a family ring. It is so meaningful to me and I could not be happier with the final design. Eric knew exactly what we wanted and made the entire experience beyond enjoyable! I cannot wait to go back! read more

I really wanted to like Richter and Phillips. We were loyal and good customers of another downtown jewelry store where the owner decided to close and enjoy life. Reising Jewelers was a class act. We were contacted by R and P after they bought the customer files and thought maybe we had found our new jeweler. We have had two experiences and both were disappointing. The first time we were sold a mismatched pair of diamond hoop earrings. The second time the proprietor barely acknowledged us and didn't rise from his chair to greet us even though my husband had discussed a potential $10K purchase with him the afternoon prior over the phone. The experience deteriorated from there. I have always believed that most people are willing to pay more for great customer service. I would assume in the jewelry business that has to be a golden rule. It is unfortunate that a store with so much history in downtown Cincinnati falls so short. We did not find our long term jewelry partner. read more

I just bought an engagement ring at Richter & Phillips and am very satisfied with the diamond, band, service, and price. Artie Fehr showed me a nice selection of round brilliant diamonds and elegant white gold bands. Everything at Richter & Phillips was first class, yet relaxed and friendly. read more

My fiance and I have had several great experiences at Richter & Phillips. We got a recommendation from another jeweler to go see Eric for engagement rings (I think that speaks highly of the company!). We ended up meeting with Mary Jo back in January, who is just fantastic. She's fun, energetic, and really helpful. She helped us with sizing and spent over an hour patiently helping us narrow down the designs until I found a few I liked (my fiance made the final choice at a later time). We were just in again a couple weeks ago to choose wedding bands, and had another fantastic experience with Mary Jo, Eric, and the Verragio rep they had invited us in to meet. We both felt like we were truly valued customers. I cannot say enough good things about our experience or the quality of the customer service. I think it goes without saying that we absolutely love everything we've purchased from Richter & Phillips. read more

Back in 2010 Bill helped me pick out the perfect engagement ring and diamond for my fiancé. Then came the two wedding bands and just last week, also from Bill, an eternity ring for our anniversary. I used to work for Harrods Dept. Store in London, so know a thing or two about what good service is. Why would you ever shop for something so special at a mall jeweler or fly-by-night diamond dealer when you can have the real deal experience at Cincinnati's original downtown jeweler!? Thanks Richter & Phillips! read more

I took a ring here to have it sized. I couldn't be happier with the price, timeliness and quality of service. My ring looks flawless- like it hasn't been altered at all. Melissa was great to work with. Thanks again! read more