We have taken my son's guitar to Ralph (their guitar tech) a couple times, the man is a gem!…read moreAnyone who needs tech work done on their guitars bring it into Ralph. He knows his stuff and is always a delight to talk to and appreciate his knowledge. Go see Ralph!!!

I'm a new guitar player and needed some help figuring out how to use the equipment around the…read morestore. I directly asked for help from different employees several times just to be pointed into a general direction with a "figure it out yourself" attitude. I was truly confused and did not feel like anyone wanted to help even when I said I was a beginner. Maybe they got the vibe I wasn't going to buy anything so they didn't want to help. I think if I asked any random customer they would've been more helpful than the employees. I decided I didn't want to support a business if I was treated like that so I left.

From the moment I walked in, Andrew made the entire process of choosing my very first guitar feel…read morelike a backstage VIP experience. He went above and beyond. No pressure and no sales tricks. Just honest opinions and real guidance. I appreciated how he explained every detail and helped me pick the guitar that felt right for me. Steve stepped in at the perfect moment and helped me get a great deal when it was time to buy. He made sure I knew about all the Black Friday and Cyber Monday sales so I could get the best value. Lisa was very friendly and easy to talk to. She made signing up for my guitar classes simple and stress free. The entire team made my first guitar purchase unforgettable. This is how customer service should be done.

My husband got a quote for a guitar we were trying to sell to buy a new one. My husband was quoted…read more$318 he said he would think about it was told shouldn't change in a week. Went in 2 days later and the girl told him $250 despite having a quote from 2 days earlier for $318. She went ahead and said market changes daily and that's the price. Called corporate and what she said was very wrong and they should've honored the price. I do not recommend selling your used gear there especially if they don't honor their own policy!

I can attest that the reviews are accurate, Daniel in repairs is an absolute legend! Thank you to…read moreall the staff at this location for being so kind and helpful 0:-)

I called in to see about selling some product to the store, and I was so lucky that Daniel from the…read morerepairs department was available to answer my questions and concerns ahead of the time. Throughout the entire conversation he was patient and authentic and clearly had a veteran understanding of the products he was discussing with me. I will go here for anything I need in the future, so thank you Daniel. I have never met somebody as genuinely hospitable and knowledgable on their equipment and protocols prior to today.

Our son has been coming to Guitar Center for a little over a year for lessons. Our son has been…read moretaking drum lessons with Sierra, and she is phenomenal, knowledgeable, professional, and we've seen incredible improvement in his playing. Jack has also been a huge help, stepping in with a great attitude to fix issues that weren't even his fault. Unfortunately, the current lessons lead, Adrian, has been a nightmare to deal with. He has consistently given us the runaround, hanging up on me, lying not only about his schedule but the schedule he set out for our son, and showing a total lack of integrity. Most recently, despite multiple confirmations for an hour-long lesson, he overbooked the slot and only gave our son 30 minutes, then tried to blame his coworkers for the "miscommunication." It is exhausting having to double-check everything because we can't trust the person in charge of scheduling. If it weren't for the amazing teaching staff and the help we've received from people like Jack, Mark and John we would have pulled our son out months ago. Overall the staff and customer service at this store has been excellent. We've only had issues with this one lessons lead with his constant lying and lack of customer service. He continues to make our experience a complete nightmare. would be a five star review if it wasn't for the nightmare of dealing with Adrian, the lessons lead.

I could turn this review into a small manifesto, but I'll keep it short. This was the second Guitar…read moreCenter I visited today. The first one wouldn't even get a guitar down for me, so, frustrated, I drove here. I had a budget and was ready to buy a Telecaster. Jack talked me through my options and gave me an extensive breakdown of the Fender line. I explained what I was looking for, and it came down to a $1,400 used Ultra Tele or a $700 Player II. Jack gave me the pros and cons of both, and I decided on the Player II. I freaking love this guitar. It's exactly what I wanted, and it's the second guitar I've bought from this location this year. Also, a shout-out to John--he's always great on the phone and helpful on the floor. Thank you too the staff here for keeping my hope in Guitar Center alive.

La Jones repaired my bass guitar & did an exceptional job , also completed the repair on the same…read moreday!!

OUT OF STATERS: Be warned that if you're trying to rent…read moreequipment, they will NOT let you use a non-California ID. So either come with someone with a California ID, or go somewhere else. Whoever has the California ID has to use a credit card in THEIR name also. This is not posted on their website but was told to me when I tried to use my New Jersey ID. Otherwise, the rental process went well. Staff friendly, but the out of state ID policy threw us off.

I'd like to give a special shoutout to Taylor, Aaron, and another team member whose name I…read moreunfortunately can't remember. All three of them made my purchase of the RCF 905 MK3 AS subwoofer an absolutely seamless experience. Taylor, in particular, stood out for his knowledge, professionalism, and patience. He took the time to understand my needs, budget, and intended use rather than simply trying to make a sale. His recommendations were based on real-world experience, which gave me confidence that I was making the right decision. Also giving Aaron some love here too, gave me an awesome deal with the warranty and shipping which made this even more sweeter. The entire team was friendly, helpful, and easy to work with from start to finish. Customer service like this is becoming harder to find, and it truly made a difference in my buying experience. If you're shopping at Guitar Center and need assistance, don't hesitate to ask for Taylor. You'll be in great hands. Thanks again to the whole team for helping me find an amazing subwoofer!

Hello i stopped in tonight and had a great experience with Fabian his customer service was perfect…read moreI asked to listen to a couple of speakers and found some i really liked very happy with my purchase thank you again Fabian for all your help from john

I met one of the staff, his name is Frank, best customer service and he didn't rush me on my…read moreselection for the perfect mic stand. Got me the greatest deal and way within my budget. Highly recommending the store for great customer service and they have everything you'll need for your instruments and more.

Went to Guitar Center to buy strings and see about getting em put on my Epiphone Les Paul. Guy that…read moresold em to me was cool. Repair guy didnt even look at it and basically brushed me off, said I gotta pay $110 for a neck evaluation and all that. Returned the strings and left. I can do it myself I just didnt feel like wasting the time. Pretty disappointing experience, not coming back. I'll take my business elsewhere

It was my first time at guitar center and I needed a restring on an old guitar. It's $35 which is…read morepretty affordable. I came late on a Saturday so the tech was out but I was able to drop it off pick it up another day. Overall the staff were super nice and the process was quick and easy. They have a decent selection of guitars, drums and keyboards that you can check out and play with.

Came in to pick up a storage bag i had ordered on line for my daughter's band instrument…read more My first impression was, WOW! This place is huge! Every guitar, every amplifier, keyboard etc.. was well organized, price tags were clearly visible, well-stocked and properly displayed throughout the store. Stores employees were extremely friendly and professional and efficient. During my visit, I observed one employee educating two, young future DJ's on the proper use of specific pieces of equipment and which affordable items to purchase (no upsell observed) One item on my bucket list is to learn to play the bass guitar. With the big selection of bass guitars, amps and great pricing, I am tempted to return this coming week to purchase my bass guitar and amp so I can be a rock star :) Great and positive shopping experience

The Yamaha NTX1 that I purchased had fret buzzing issue. Cameron at the front door suggested me to…read morego straight to Xander to check. Xander suggested me to return / exchange it, and Ralph did it. Everything was smooth and pleasant. The second (replacement) NTX1 had the same issue. I went straight to Xander, and he remembered me! I was impressed. Not only he confirmed the issue, he also walked the extra mile to help me find the solution. He also connected me with Brett, the store manager. Brett was very pleasant and super helpful. He honored the 10% off from my trade in, and transferred it to my new order (different brand). Again, this branch is truly my fave music store now

Jack was awesome. Made it easy, fast, and painless to buy a new amp + cab. He was super busy but…read morewas still super positive and had a great attitude - most people at Guitar Center are bummed to death, but Jack was super pumped to help and make a sale. He took my gear out to my car in the 92-degree heat. Thanks, Jack. Hopefully you get recognition - you're a positive spark in what is otherwise a super chaotic/unfriendly environment. Appreciate you Jack!

I've loved the drums the entire 5+ decades of My Life. And randomly browsing My eyes lit upon this…read moreused Pearl drum kit, living in FL. Fast forward to dropping the proverbial hammer, I did the business, paid the $$, and finally - took forEVAh, emotionally speaking (just about 3-4 weeks IRL) - My drum kit arrived in CA. And here's where My magical day manifested. The Drumming Section Guy - Dewayne, the human being in the pics with the super cool hair - assembled the million drum parts while answering all of My newbie drummer questions. And while I was completely engaged & distracted, AllofaSuddenouttaNowhere My new Drum Baby was born! It really felt like Xmas morning, I was sooo, soo excited I almost peed Myself loll. Dewayne educated Me mostly enough that I was able to reassemble 87% of My drum kit at home; if I had to wrestle with that huge box We started with, I'm positive I would have been too overwelmed, given up, and sadly returned it... but That's Not How This Story Ended. Thank You Dewayne. You are a Good Human Being, and I will be forever grateful to You. These Guitar Center folks made a great hire with this one loll.

I am extremely disappointed with my recent experience at Guitar Center. I ordered a brand-new…read morespeaker Mackie Thump215XT 15" 1,400W and paid for a new product, but what I received was clearly a used speaker, Mackie Thump 215 which is a different model. The packaging appeared to have been opened, and the item showed signs of previous use. When customers pay for new equipment, they expect to receive exactly what was advertised. Receiving a used item instead is unacceptable and reflects poor quality control. This experience has made me question Guitar Center's commitment to customer satisfaction. I hope Guitar Center takes responsibility for this issue and improves its processes to ensure other customers do not have the same experience. I suggest is that you check everything before you leave the store make sure you're getting what you paid for!