To the operating manager at Guitar Center in Moreno Valley, California (Phone: 951-413-2951): shame…read moreon you. I bought the pedal listed below online: Item SKU / POS #: 120780474 GCW: 9802646270 Item: Used Arion Vertex SCH-Z Effect Pedal Price: $199.99 In the online picture, the pedal was in the original Vertex/Michael Landau box. Having the original box adds to the value. Not only was the box missing, but so was one of the knobs, and the pedal was completely dead. So, I give the operating manager at this Guitar Center 5 stars for your complete guarantee--I will definitely avoid shopping at this Moreno Valley Guitar Center. I returned the pedal to my local GC, so there is no need for any slick responses. DO BETTER.

From the moment I walked in, Andrew made the entire process of choosing my very first guitar feel…read morelike a backstage VIP experience. He went above and beyond. No pressure and no sales tricks. Just honest opinions and real guidance. I appreciated how he explained every detail and helped me pick the guitar that felt right for me. Steve stepped in at the perfect moment and helped me get a great deal when it was time to buy. He made sure I knew about all the Black Friday and Cyber Monday sales so I could get the best value. Lisa was very friendly and easy to talk to. She made signing up for my guitar classes simple and stress free. The entire team made my first guitar purchase unforgettable. This is how customer service should be done.

Great store they helped me out real good. Specially to that…read morerep they have, Megan. Great sales person

I've been to every music store that sells guitars in SoCal and now most have closed. Lately I found…read moreI favor the staff at this GC. After numerous interactions with the staff and my own gear research, I ended up purchasing a new drum set and guitar for my kids last month. This month needed to deal with a problem I had with my sons guitar and the staff here have been so helpful and made sure I left happy. I would name my favorite staff but they were all so helpful... even the tech who doesn't make any money for helping me was incredible.

I could turn this review into a small manifesto, but I'll keep it short. This was the second Guitar…read moreCenter I visited today. The first one wouldn't even get a guitar down for me, so, frustrated, I drove here. I had a budget and was ready to buy a Telecaster. Jack talked me through my options and gave me an extensive breakdown of the Fender line. I explained what I was looking for, and it came down to a $1,400 used Ultra Tele or a $700 Player II. Jack gave me the pros and cons of both, and I decided on the Player II. I freaking love this guitar. It's exactly what I wanted, and it's the second guitar I've bought from this location this year. Also, a shout-out to John--he's always great on the phone and helpful on the floor. Thank you too the staff here for keeping my hope in Guitar Center alive.

Purchased equipment in the past and have fond memories of my previous experiences and my current…read moreownership of musical instruments, but received very unfriendly feedback from the staff while taking photos for this review. Will definitely have an impact on my opinion of the brand, and willingness to make purchases. But it's one of the best stores for purchasing drums, with several models and brands on display for hands on experience.

It's been a long time since I was able to treat myself to an expensive purchase. I had the…read moreincredible experience of being assisted by Chloe, who was patient and understanding of my preferences throughout the process. Her sincerity in wanting to help me find the right guitar was genuinely felt. Even though the store was clearly busy, she made a point to check in on me throughout, going back and forth to see how she could help without ever making me feel like an afterthought. Someone like her should be in every customer service setting. If you're lucky enough to be helped by Chloe, you're in great hands. Chloe, if you ever get read this - my soul and inner child will be able to celebrate every time this guitar is in my hands because of you. Thank you so much from the bottom of my heart And loud shout out to Grant also for being meticulous while setting up my new guitar! Quick, precise, and kind enough to answer all my nerdy guitar questions while he's setting it up!

This Guitar Center is well set up, especially their drum department. Sets to try are on display for…read moreyour playing pleasure & in the cymbal room there is a set if you really want to go full bore! Great selection of snare drums & cymbals in there as well. If you're looking for a drum kit, sticks, hardware, etc, go see Lonnie. He will take GREAT care of you! Also, amazing selection of guitars, keyboards,& anything else the musician needs.

I'd like to give a special shoutout to Taylor, Aaron, and another team member whose name I…read moreunfortunately can't remember. All three of them made my purchase of the RCF 905 MK3 AS subwoofer an absolutely seamless experience. Taylor, in particular, stood out for his knowledge, professionalism, and patience. He took the time to understand my needs, budget, and intended use rather than simply trying to make a sale. His recommendations were based on real-world experience, which gave me confidence that I was making the right decision. Also giving Aaron some love here too, gave me an awesome deal with the warranty and shipping which made this even more sweeter. The entire team was friendly, helpful, and easy to work with from start to finish. Customer service like this is becoming harder to find, and it truly made a difference in my buying experience. If you're shopping at Guitar Center and need assistance, don't hesitate to ask for Taylor. You'll be in great hands. Thanks again to the whole team for helping me find an amazing subwoofer!

Hello i stopped in tonight and had a great experience with Fabian his customer service was perfect…read moreI asked to listen to a couple of speakers and found some i really liked very happy with my purchase thank you again Fabian for all your help from john

I met one of the staff, his name is Frank, best customer service and he didn't rush me on my…read moreselection for the perfect mic stand. Got me the greatest deal and way within my budget. Highly recommending the store for great customer service and they have everything you'll need for your instruments and more.

Never a bad experience going into GC. I always make my way to the acoustic room. The store is…read moremoderately clean & organized too. I feel like it takes quite a bit for time to get an associate to the counter to purchase things though. I also don't think the consumer should have to purchase a guitar in order to test it out with other guitars of similar quality. I am looking to buy & need to narrow it down, with all of them on-hand. I ended up buying my Martin from another location, but it was thanks to this location as well. It took many weeks of testing out different guitars in order to finally see which one was right for me.

It was my first time at guitar center and I needed a restring on an old guitar. It's $35 which is…read morepretty affordable. I came late on a Saturday so the tech was out but I was able to drop it off pick it up another day. Overall the staff were super nice and the process was quick and easy. They have a decent selection of guitars, drums and keyboards that you can check out and play with.

Came in to pick up a storage bag i had ordered on line for my daughter's band instrument…read more My first impression was, WOW! This place is huge! Every guitar, every amplifier, keyboard etc.. was well organized, price tags were clearly visible, well-stocked and properly displayed throughout the store. Stores employees were extremely friendly and professional and efficient. During my visit, I observed one employee educating two, young future DJ's on the proper use of specific pieces of equipment and which affordable items to purchase (no upsell observed) One item on my bucket list is to learn to play the bass guitar. With the big selection of bass guitars, amps and great pricing, I am tempted to return this coming week to purchase my bass guitar and amp so I can be a rock star :) Great and positive shopping experience

Staff were very helpful and patient with me when I visited their store to get a speaker aux cord to…read moreconnect to my laptop. Very friendly staff.

Jack was awesome. Made it easy, fast, and painless to buy a new amp + cab. He was super busy but…read morewas still super positive and had a great attitude - most people at Guitar Center are bummed to death, but Jack was super pumped to help and make a sale. He took my gear out to my car in the 92-degree heat. Thanks, Jack. Hopefully you get recognition - you're a positive spark in what is otherwise a super chaotic/unfriendly environment. Appreciate you Jack!