It started off great, Rick answered the phone, we discussed what jobs needed to be done for my rental property. I sent him a follow-up email with a bullet list of the jobs. 10 days passed and then I got the bill. I was surprised. Rick sent two guys and they were there for three hours. So the four bullet points I listed was equivalent to *6* man hours worth of work? Here's what I requested: *master bathroom toilet taking a long time to fill up (they replaced the tower and flapper and also replaced a flapper in another bathroom) *small water stain on master bedroom ceiling - find out if it is an active or old leak, prime and paint (they went in the attic and looked around. They painted over the stain but it didn't match and the renter had to repaint after they were done) *small water stain on ceiling in foyer above stairs - old leak, prime and paint (They painted over the stain but it didn't match and the renter had to repaint after they were done) *repair drywall in master bedroom closet where shelving fell down (patch up holes and paint) They also caulked 6-8 feet of crown molding (that was not on my list and even the renter said not to do it). All for $395. Still searching for a handyman....too expensive for such minor repairs and does not seem necessary for two guys to be there for 3 hours. read more

We are first time home owners who are far, far more comfortable behind a desk than a drill. I hung the pictures on my wall when we moved in, but that's about the extent of my tool usage (though I've always wanted to wield a sledgehammer and demolish a wall on an HGTV show...) Anyway, we bought a house, and things started to slowly fall apart. First, the latch on the front door broke. Rick sent a guy to our house to evaluate it free of charge. He told us the parts we needed to order, and came back later to install it for a very reasonable rate. A month or two later, a different part of a different door broke, the same night our garbage disposal decided to die on us. I called up Rick again the next morning, and within a few hours a very nice guy was at our house, unscrewing the door handle to fix it. He jumped right over to the garbage disposal, and knocked that out quickly too. He even had time to look at my sad little door bell. He said he could fix it, but offered me a cheap alternative and showed me how to fix it myself with a part from Home Depot. He was here for a good 45 minutes and the cost was only $50 (probably because it required no parts, but still, I was thrilled!) He even took the time to love on my dog :) Everyone I've talked to at the company has been polite, respectful, and helpful. I don't feel like they've taken advantage of me (a young, clueless woman) at all, rather they've really worked to build a good reputation with me. I know when I have bigger jobs I'll be calling them again. read more

I received an estimate (#0029) of $269.50 for installation of a new faucet and valve set for our large tub. I scheduled the work with Samantha, and we agreed on Friday August 30, 2019 at 9 am. All of this is confirmed in emails. We had used Rick's earlier and had a positive experience. But on the day in question . . . nobody showed or called. I called, but the voicemail inbox was full and no message could be left. I emailed, but received no reply. And I texted. But all to no avail. To this day, in fact, nearly three weeks later, nobody at Rick's has bothered to reach out to me. To make matters worse, my wife had to use her valuable paid leave at work to be home that day. Working families with busy schedules have to juggle many things to have work done on the weekdays. My wife rearranged her schedule and burned through her paid leave to accommodate Rick's, but they have treated us very poorly. I cannot recommend them; based on our experience, they are not dependable. read more

Great handman service. They did little electrical, drywall, paint and misc On time and with initial verbal estimate. I will use them again and will definitely recommend. read more

Rick was such a pleasure to work with. Of all the people I called to stain a deck for a client of mine, Rick was the only person who answered the phone and was responsive through the entire process. He worked with my clients to help them find the best solution for their deck and worked with me to give an excellent price while providing fantastic service and a high quality product. Thanks, Rick! read more

I'll let you determine Rick's professionalism. This is the email I received from Rick after politely asking him to provide a contract and copies of his insurances: "First of all, in the 17 years I've been in business, I've never needed a contract. We offer a free estimate, and when the work is done and approved by the customer, we get paid. We do not accept deposits. Since bonds are used to insure deposits, we have no need for a bond. As for the liability insurance and workers comp insurance, we have both in abundance...at significant cost. Since you are not indemnified by either policy, I don't see how it's your business. If doing the work at your house is conditional upon us providing the documents requested, we'll have to pass. I will cancel our appointment for Wednesday." For the record, every home contractor I've worked with since has been MORE THAN HAPPY to provide me with a contract as well as copies of their insurance. It's a standard business practice, and no homeowner should EVER allow a contractor to come to their house without agreeing to the terms and conditions beforehand as well as seeing copies of their insurance. Looks like we dodged a bullet. read more

Cons: Required check up emails to confirm appointment times/get a response. On day of appointment to have work performed, no one showed up. No response to calls or emails. Pro: Brandon was professional in person while at my house to review work and provide an estimate. read more

I tried to get 3 estimates for minor deck repair (a couple of side rails replaced) and stain & seal with a solid color for a 26 year old deck that needed some attention before major repairs would be needed. I choose Rick's because they came in the middle of the pack ($1300 - the railing is intricate and not just straight posts) and they were prompt and professional with email, texts, credit card app, etc. One guy came out to do the estimate assessment, but another guy came out to do the work a couple of weeks later (one day for power wash/ bigger repairs, and then a day 2 for minor repairs and staining). The quote was well done and I had to wait a couple of days to get someone to respond that I wanted them to do the job. I know they are busy in the summer. The young man who came to the house was nice and professional in his demeanor. However, my complaint concerns the quality of his work. He used a small 6" roller brush to paint the rail pickets and missed many areas. He did not take a paint brush to get up in the 90 and 45 degree corners to get the wood covered with stain. He even missed some of the easy straight parts. He had me buy 3 gallons of stain and ended up using 1 and a half gallons. I even had him go over and paint a couple of small areas before he left. The next morning I had to take the left over paint and spend 3 hours touching up his work to get all of the wood on the pickets and rail fence covered with a brush. At first he replaced some small pieces from the railing and had a drill, but the drill batteries were dead and he didn't have a charger, so I had a drill. No big deal. But by the end I had to give him a pole so he could use a roller for the deck floor and adhesive caulk for the deck post caps. He also did not install the deck post caps correctly. The caps came with 3 install frames and you're supposed to only screw one frame in. He screwed all 3 frames into the cap and put a big blob of adhesive underneath the cap. The next day I realized the adhesive did not even touch the cap and I could easily lift all of them off the posts. Also the adhesive was too old and would not have secured anything down. So I had to unscrew all the extra frames out of the 10 caps and screw back in the properly sized frames. I found better adhesive and realized the "glue" only needed to be placed on the 4 frame corners to become secured to the post. This took me another hour and a half. $1300 was too much to pay, but deck builders don't want to do stain and repairs. Handyman do not want to do solid stains, just transparent or semi-transparent. They also don't want to replace boards in the summer when they're busy. I should have done the work myself (probably only one post we couldn't replace ourselves) or taken the more expensive quote from King's. You could tell that King guy knew decks, had good consistent ratings, etc. but he was very expensive. read more

I have a serious water issue that needs fixing. Rick's scheduled a visit but didn't bring the appropriate equipment, despite me describing the problem in detail and sending pictures. They assured me they would follow up that day to make a second appointment. I reiterated the urgency of the job. Four days and multiple phone calls and emails later and I haven't heard from them and rain is on the way. If they're this irresponsible and disrespectful now, I can only imagine how horrific it would be to actually work with them. Avoid avoid avoid!! read more

Rick had confirmed he would assist on a project 2 weeks in advance and cancelled on me last minute which has caused significant issue in having to find someone. He is not reliable. read more

Rick was awesome to work with. He performs the work himself as well. I had him replace rotted wood, fix some paneling on our back patio as well as some chandelier work. He and his team completed everything very fast, and were affordable as well. I would definitely recommend him to anyone who needs work done to their house. read more

We hired Rick to stain our deck. He responded to our calls in a timely fashion, made appropriate, unselfish, suggestions as to which stain to pick and had his man out here in good time. The stain looks great and we were very happy with our experience. read more

Highly recommend Rick and his team. We had walls framed out and dry walled to create closets. Rick came over to give an estimate the day I called and worked with us to get the costs where we needed them to be. He and his team arrived on time to do the work and did a wonderful job! Not only that, but they cleaned up everything before they left. You'd never even know we had work done. We will definitely be calling on Rick's Handyman Services to do other projects for us. read more

We had used Rick's in the past so we tried them again. I was a big mistake. Do NOT waste your time on them even if you tried then before. Something has changed for the worse. They no showed three times without explanation for our latest job. We were going to have them install a door that had to be special ordered. The store was calling to complain that the door wasn't being picked up because they were taking so long with all of their no shows and excuses. They said they would pick it up and then bring it when they came but they never did and kept failing to show up when they said they would come. We finally had go with someone else. They may have been good in the past but now you cannot rely on them to do the job. read more

Rick and his team promptly responded to remediate and repair drywall and install damaged baseboard from a basement flood. Dustin and Brandon were prompt, professional and nice guys. They did quality work for the estimate the provided. Would easily recommend them to others. read more

Rick and his team were really outstanding. New to the area I asked a friend for a recommendation. Rick coordinated all initial information over the phone but had a team member come for the estimates. Other companies wanted to quote a per hour cost without looking at the scope of work. Quote, confirmation and invoice were all easily managed via email. His team said they would be by at 12:30 and they were. No reschedules no do over. Glad I went with Rick's Handyman. read more