They did the job I needed quickly and at a fair price. I am very pleased with the work David did.

Thank you! Jorge came out and did a great job on replacing an outdoor spigot that was not so easy. Price was reasonable. Very happy! Will recommend to others and use again. read more

Nothing can be more scary than calling a plumber, but what a pleasant experience calling Rick's! Emerson took care of the communication and scheduling and Donavaughn came out and did the work. It's good to know that we have a friend in the business! High professional standards, ethics and a desire to make the customer happy are to be found at Rick's Plumbing and Heating! We had them out the next month to service our furnace and perform necessary repairs. Great job Rick's, thanks SO much!!!! read more

Rick's plumbing was hired by the previous owner's of our house to make some repairs to items that were noted on the home inspection that we had done as part of the process of purchasing the home. The repairs included fixing a toilet that was not properly anchored to the floor and that was leaking from the top tank, fixing the washer box that was leaking, and bringing the hot water heater up to code (adding an expansion tank, replacing the stuck T&P valve, adding earthquake straps, and a pan). After they made their "repairs" we had a reinspection done. The inspector found that ALL items that had been listed to be repaired were still broken and not resolved. Rick's plumbing was called out again to make the repairs. It took a total of three visits for them to get it right. The main reason I am giving them one start is that from the other repairs it was also discovered that a pressure reducing valve (PRV) was needed to be installed to prevent the T&P valve on the hot water heater from being tripped (they had to replace the T&P valve at $30 a pop three times before they figured that out, we weren't paying for that part of it or we would've had more of an issue with it sooner). After they finished installing the PRV there was SEVERE water hammer coming from the valve. After he left I went into the utility closet to inspect the work and found that the valve was leaking. The individual who installed returned and told me it must be a bad valve and that they needed to buy and install another one. So they did that and installed a new valve and still there was SEVERE water hammer coming from the valve. At this point Rick (who I assume is the owner) came out with the individual who installed it and they came to the conclusion that it was another bad valve (very unlikely, and at this point I was highly skeptical but since they were not charging us I allowed them to proceed). So they went out and purchased another (different) PRV and returned to install it a third time. This time Donovan came out with the original two guys and they installed it. After this there was still SEVERE water hammer. They spent at least two hours at our house trying to figure out why this was happening, and at the end Donovan's conclusion was that there was air in our lines from the city or other plumbing issues that they would need to investigate and fix, and that we should wait a week or two and see if it would just go away... We then went out of town for a week and upon returning we hired another plumber to take a look to get a second opinion. Our realtor shared with Donovan that we were getting a second opinion because we had ongoing concerns with the work they had done and the severe water hammer, and that based on research I did we thought that the PRV may have been installed backwards. His response was that we had trust issues for hiring someone else and that there was nothing more he could do for us. Within 5 minutes of being at our house the second plumber determined that the PRV had been installed BACKWARDS. To be sure we hired a third plumber to take a look. He also determined that the valve was installed backwards, with the arrow clearly pointing the wrong way... Within 15 minutes he had turned the valve the other way and tightened a leaking joint he found where the expansion tank had been installed by Rick's. Upon turning the water back on the water hammer went away completely. Since fixing the issue our realtor has reached out to Donovan to inform him that the valve had been installed backwards. Rick's plumbing should have refunded us the money to hire another plumber to fix their poor work. Rick's plumbing has not responded to any calls, and Donovan will not answer the phone. We also now have some pipes that are knocking in the wall when the water is turned on and off that I will have to fix, and it is my belief that the water hammer loosened them. My advice is to steer clear of this company entirely. They lack basic knowledge related to their work (i.e installing a valve backwards) and do not take ownership when they are clearly at fault. They do not even clean up after themselves after they complete work which is a bad sign in and of itself. We will never do business with them again. read more

If you're looking for excellent plumbing, cooling or heating look no further! Donovan just left the house and they got us all taken care of. They turned on the swamp cooler for the year and found a broken water spout that had cracked over the winter. They fixed up everything after carefully explaining what was going on and even stayed a bit for a friendly neighbor chat and give a few other recommendations. I highly recommend Ricks for all of your heating, and plumbing needs! read more

06-14-2018 - I recently had the good fortune of coming in contact with Ricks Plumbing & Heating after I could not get the Pan on my swamp cooler to stop leaking at the overflow. I called the Owner Rick Carlisle and received a call back from Emerson their Service Scheduler. He advised they were back logged due to the warm weather and asked if he could call me right and he did. I had a Service Tech at my door the next morning by 11:30. David was a god send. My cooler was up and running (without the leak) in short order. Two things impressed me about this young man. First, David was a knowledge Service Tech. Second, he had excellent Customer Service Skills. Ricks Plumbing and Heating is fortunate to have David as part of their team. He is an Asset to the Company and an positive experience for the Customer. Thank You Ricks Plumbing and Heating. read more

I can't imagine how our experience with Rick's Plumbing and Heating could have been better. We had a leaky shower fixture. I don't remember why I chose to contact Rick's Plumbing (after searching through the Yelp reviews - not all of which were good), but I did. I emailed to see if they would be interested in taking a look at our problem. They responded shortly thereafter saying they would. They asked for a number at which they could reach me. I provided that and later that day they called and made an appointment. No charge to stop by and check it out. Long story short, they showed up on time, assessed the problem and gave us a quote. They said they could go buy the part(s) they needed and come back and fix the issue immediately. We agreed. That's exactly what they did. No muss...no fuss. What's even better was when they gave us the invoice it was LESS than what they had quoted us. Why? Because the parts were less than they had figured so they didn't charge us as much. Really? We would never have known that. Shower works great. We will definitely call Rick's Plumbing and Heating anytime we need any of the services they provide. Thank you, Rick's! read more

They are happy to take your money. After that, forget it. I was never given an invoice for an A/C install, and I have left message and message to please email me the invoice/receipt. Evidently, they're too busy taking other people's money. The work is good, the support is horrible. Go somewhere else. read more

I called Rick's Plumbing and Heating based on two recommendations from friends. A pipe by our water heater started spraying water. We called and they were able to come out quickly to repair the leak so I didn't spend another night tossing and turning worrying about it. I was so pleased with their service that I asked for a quote to replace the water heater. Ricks quote beat out two other quotes we already had from other plumbers. The new water heater is better quality than before and they replaced the valves with ones that would last longer. The work took less time than they originally estimated. Our whole family is enjoying the consistent warm water and my husband and I are so grateful to have been able to replace it for a fair price. Great quality service. read more

Seems like plumbers don't have interest in doing work. They over charge - more than what a physician makes and can't even work with my schedule. read more

I work with a lot of vendors-as is my job working in the commercial real estate industry. In doing so, I also work with warranty companies often. I also appreciate that vendors are sometimes tied to certain guidelines when working with a warranty company and the complexities that come with it. With that said, Ricks Plumbing has done a disservice to general customer service. My dad has been without hot water due to a broken part on their hot water heater for a week now with no follow up communication from Ricks after initially being out to their house on Monday. In following up with the warranty company we find out that the warranty company gave the authorization needed by Ricks on Tuesday. Today is now Thursday. If we hadn't called for an update we wouldn't even know a. That a part needed to be ordered b. That a part was ordered or c. That we had to pay for expedited shipping if we wanted the part to be here by Tuesday OF NEXT WEEK! And that's no guarantee that the part would be here by Tuesday or that Ricks could even install the part by Tuesday-if the part successfully even made it here by Tuesday on a holiday weekend! To Emerson's credit, the on call and apparent office guy, he was very polite and courteous when he returned my call after hours. Only to tell me there was nothing he could do to ensure the part or to schedule the repair because his customer is the warranty company-not my parents. What happens if/when I need a plumber (hello, commercial property manager here with over 6 million square feet of retail and office around the city) or my parents need a plumber wherein it's not being billed through a warranty company? We'll be looking elsewhere is what happens. read more

I called this company and made an appointment for an estimate to replace an outdoor spigot. I was give a window today, Tues., Feb. 6th. I called Emerson to make certain Donavaugh would keep the appointment. No........Donavaughn was installing an A/C unit in Rio Rancho and he would not have time until after 5:00 pm. My small spigot job was not worth this company's time. read more

I am sorry to say that currently the service from Ricks Plumbing & Heating has been extremely disappointing. After numerous calls to them to please come and service our air conditioning unit, we have yet to receive a call back. We are now coming up on 2 months of no replies and a hot home. This is very disappointing after we had received such good service at first. If anyone can recommend a better company please do. I will not be recommending Rick's to anyone anytime soon!! read more

If I could give this company 0 stars I would. The kids son is running his business into the ground. They tried to charge me $525 to turn on my swamp coolers and change the pads (which I bought). They insisted we couldn't buy our own motor from Home Depot and we have to use their "kit". Then the guy showed up an hour and a half before he was scheduled to, then "worked" for 3 1/2 hours. Or should I say, screwed around on his phone. I tried calling "Emerson" the whole time to find out why only one guy showed up when he insisted 2 guys had to do each cooler. Then we find out at the end of the day that they charge $100/hour for labor!!!! I was quoted $300 originally, and I confirmed with him another time to make sure. He NEVER picked up his phone. Not once. He finally called his worker back and handed me the phone. He proceeded to inform me I had my facts wrong and needed to pay the $525. Then my husband stepped in and tried to handle it. We said we want to speak to the owner, Rick, before we pay a dime. He told us that was never going to happen! He said he was so offended by us that he was going to have his brother Donovan speak to us because he couldn't handle our unprofessionalism any longer. The whole situation is beyond ridiculous. We've tried repeatedly to contact them and the kid will not answer. We plan to go in person and speak to the owner. Will never ever do business with again. read more

This company is as good as it gets !!!!! We got home from vacation only to find out that our A/C was out. I called a friend of mine who highly recommended Rick's so I gave them a call. I told them of my situation and the gentleman I was talking with asked me if I could hold for a moment. He came back shortly and told me that he could have his expert on Rheem units there as early as 7:00 A.M. the next morning. Well that was fine with me, but in having dealt with service companies in the past I figured that it really meant around noon. At 6:30 I get a call from the technician Donovan saying he was on his way. At 6:50 my door bell rang and there was Donovan with a portable refrigerated A/C unit to help cool us off while he was working on our unit. He immediately begins working and does not stop until its finished nearly two hours later. The cost of the repair was extremely reasonable and affordable !! Donovan was very polite, professional and courteous in every way and we will highly recommend Rick's to all our friends and neighbors. read more