Jeff at ACA Automotive delivered some of the best customer service I've experienced. His…read morecommunication was prompt, professional, and transparent from start to finish. He kept me updated throughout the entire process and explained everything clearly. What impressed me most was his honesty and knowledge. He was well-versed in my warranty coverage and, instead of guessing when a question was specific to my warranty provider, he told me exactly who could give the definitive answer. That level of integrity is hard to find. No gimmicks, no pressure--just straightforward, honest, and exceptional service. Jeff made the entire experience stress-free, and he's a true asset to ACA Automotive. I highly recommend working with him.

The guys and girls at ACA Automotive are just Exquisite in terms of their customer service their…read moreknowledge and the transparency. I've gone their time and time again and time and time again I've been completely, and utterly satisfied. Received enthusiastically and sent my Merry way just as enthusiastically. One thing you can't count on at ACA Automotive is efficiency honesty and great customer service

I have been to this mechanic for several services and have been satisfied each time. My car is…read morerunning very well for an older vehicle! The value of their services is appropriate to what you receive as a customer. Also, I recently received a very expensive quote from another mechanic for a service my car needed and took it to Jamel and Celine. They inspected my car and ensured me that that service was not even necessary! I am not very knowledgeable about cars, so I deeply appreciate that they were honest with me at a time when I could very well have been taken advantage of and charged for something that was not needed. Jamel, Celine, and their team deserve all the business and positive reviews!

I have been taking my cars to Jamil for at least 15 maybe 20 years…read more He has always taken amazing care of me and gotten the work done perfectly and at a fraction of the cost of dealerships and probably did a better job He has helped me figure out issues with cars. He goes out of his way to help you when he can. He's also save me tons of money. I hit a huge boulder on the freeway ruining my wheel and he shopped the wheels for me saving me hundreds of dollars. I cannot say enough great things about him. I highly highly highly highly recommend him. He's a rare person to find as far as a fair and honest mechanic. And truly is.

Used Yelp's business finder to get a few quotes for my two non-working low beam headlights, and…read morethis shop stood out right away. They responded quickly, were courteous, and didn't try to tack on a diagnostic fee just to take a look. When I dropped off the car, the technician walked me through their process, starting with the bulbs before moving into any potential electrical issues (which I really appreciated.) It ended up being the simplest fix: both bulbs were burned out. They had everything replaced within a few hours. Fair pricing, clear communication, and no upselling. I'll definitely be back for future repairs. Side note- they have the cutest shop kitten. ‍

I had been here once before and had a great experience, so when my car's AT light went on…read moreunexpectedly one night I called them first thing the next morning to see if they could get it in. They said they could and gave me a timeline for working on the vehicle that matched my needs. While I appreciate them getting me in on short notice, they consistently over-promised and under-delivered on when they would be able to work on my vehicle. They were able to diagnose a couple of leaks that they thought were the problem and sent me photos to show me what they were looking at. In the past when I've left my car at this shop for work they sent over a detailed estimate before starting the work, but this time I only received the verbal estimate over the phone. I drive an old car, which isn't worth much, and I did let the person know that I wasn't interested in investing more in repairs than the vehicle is worth. As it was, the two leaks were just over $1K to fix, and I OK'd the work to begin. After fixing the first two leaks, they then came back and told me there was a third leak, which would require a more major repair to the transmission and they would have to have their transmission person (who wasn't there that weekend) send me an estimate the next day. While I understand that it's plausible that the third leak wasn't something they could have originally diagnosed, it felt a bit weird that the photo they used to show me the leak was one of the original photos they had sent before starting any work. If the leak was visible in that photo, I'm unclear why they couldn't have diagnosed it earlier. The added cost of this additional repair definitely tips the scales of worth-it/not-worth-it to repair vs replace this car, so I wish I had had all the information before deciding to make the initial repairs. Unfortunately, despite stabilizing the ATF level, fixing the leaks did not resolve the transmission issue. On a smaller scale, they didn't check or top up the tire pressure, which most mechanics I've gone to have done as a courtesy when working on my vehicle. The day after I picked up my car the tire pressure light went on, and when I checked my tires all four of them had low pressure. It's a small thing, but especially when dealing with expensive mechanical items like cars, the small things matter a lot in creating a sense of security and trust with your mechanic. They did mention that they were under new management since the last time I had been in, which may account for the different experiences.

First time customer, and as a woman who knows quite a bit about cars, it isn't always easy to find…read morea shop that will listen and not try to upsell you. When my long time mechanic left town, I was recommended to Tom's and I can honestly say it was an A+ experience. Victor was knowledgeable, friendly and (most importantly) honest. I authorized certain services if they were needed and they declined to do them since they found they were not required at this time, which saved me a bit of money. The shop itself was very clean and professional, and packed-they have a lot of business. 10/10 for everything!

I came in for an oil change and asked them to check a few things out on my car while they had it…read more Jason and the staff went above and beyond -- they answered every question I had without making me feel rushed or oversold. Quick turnaround, great communication, and I left feeling confident about the state of my car. Will 100% be back for all future service!

Ghassem's service center it great!!! I needed a new wheel…read morebearing put on my Toyota, Toyota quoted me $1300, and Ghassem did it for $500. The service was professional, and they explained everything to me. They let me know that when one wheel bearing goes bad, the other one might do it shortly after. So I'm watching for that, and if it happens, I'll be heading right back to Ghassem's shop. It's on the corner of Clark and Atherton, right where the Strawberry stand always is. I've heard from a lot of people that this is a very trustworthy shop, and now I have firsthand experience.

Came in because my wiper arm got bent while I was trying to replace my blades. They took a look,…read morefixed the alignment, and helped install the wipers correctly. Took less than five minutes. When I asked how much I owed, they told me not to worry about it. Super honest, fast, and kind people. I really appreciate the help and I'll definitely be coming back here for future work. Highly recommend.

Best certified smog check spot in Long Beach. No nonsense fair pricing. If your car fails, or the…read morecar isn't ready for a smog check, they will do it for you later at minimal cost. It's just too bad they don't like to fix old German cars.

I took my car here for a routine oil change, and the same day I got home, I noticed oil leaking all…read moreover my driveway. Because I was getting ready to go out of town, I took the car to another mechanic to have it checked. I was told that something underneath the vehicle had not been properly tightened/secured during the oil change, which caused the oil leak and led to serious gasket damage. I'm now being told the repairs could cost around $6,000. My car was not having this issue before the oil change. What should have been basic routine maintenance turned into a major mechanical problem and an extremely expensive repair. I'm very disappointed with the service and the damage this has caused. I would strongly recommend anyone coming here for an oil change check underneath their vehicle for leaks immediately afterward and have the work inspected if anything seems wrong.

Third time I've been to Pepboys after getting ripped off at Jiffy Lube (hid the prices until it was…read moretime to pay/scammed into getting my transmission fluid changed when it didn't need it). Now three times, I have had wonderful service at this Pep Boys. I love the people behind the counter (I'm starting to recognize them) and I never get upselled into oil or other things I don't need/want. This time, aside from the oil change, I let them know I was having issues with squeaky brakes. I was taken back and shown my brake pads and given a quote. The price was reasonable and they were fixed in no time. I'll always drive right past Jiffy Lube to Pepboys for fast, honest service. Shout out to the manager (I can't remember his name) for his pleasant demeanor and helpful attitude.

Worst experience ever. I had my car towed there Saturday morning. this location said they would…read morehave someone look at it Sunday. I called Sunday to check on it and they said a technician wouldn't be in until Monday now. Monday rolls around and I call them again first thing in the morning and they tell me the technician doesnt come in until 11am! Not once did I receive a call/email/text regarding my car. I had to constantly call them (if I even got through because they will put you on hold and hang up. Multiple times!) Finally, they tell me that I just need a fuel hose clamp. It is now 310pm on Monday and they are requesting $300 for service and parts and I have until 315pm to decide, for the part to come in the next day. I agree and call back for an update the next morning and they said they would call me as soon as the part came in. Did they? No. Of course not. Then after extending our hotel checkout AGAIN (we are from out of state) at around noon, I called and was on hold for 30 minutes before the rude woman tells me, "oh the part came in and your car is ready". My car was filthy when I got it back. $300 and 4 days later for a hose clamp is ridiculous. Plus the lack of communication and respect for their paying customers should tell you to GO ANYWHERE ELSE! This place deserves 0 stars and I highly reccommend not bringing your vehicle here.

I called this place to get a quote for a brake service and found the price to be much more…read morereasonable compared to what the dealership was trying to charge me. My car is in its 8th year so I'm starting to have a lot of other maintenance issues so I'm glad I found a shop so close to home. Kevin and his team are awesome! Reasonably priced, honest, straight to the point, and I felt very comfortable during all my interactions with them.

Solid. As always. Been coming to ELBB since the early 2000's…read more Guys are the best. Had to do ball joints on my tundra dropped it off at 8:30. Picked it up at 5. Totally smooth. Always recommended

This review is only for their customer service and quoting process. I did not use their services…read morebecause they were a little far from my home (25 mins away). I requested a quote to recharge the AC system on a truck by method of evacuating and recovering the existing freon gas, vacuum testing the system for leaks, and then pumping the recovered gas back in along with any extra gas needed to meet factory spec. They were the first to respond (in what seem like less than 10 mins) with a base price plus a TBD cost of add'l freon I'd need. Their price was the lowest compared to all other Yelp responses I received by at least $40. Based off this very limited interaction, I'd recommend reaching out to them if you ever need any services.

I had to install this app in order to make these comments. ...and I hate apps!!…read moreThis is a wonderful business, normally (I am sure like me) you are srching for a skilled and honest relationship. Search no more, you found it! Never had a mechanic tell me "you don't need that", that was new. Drop it off pick it up, so easy. Reasonable charges, clear explanations, obvious professional interests. Please don't come here, ...I want these guys all for myself!!!

Danny is a very honest reliable mechanic. I went after getting a $2000 quote at another shop, and…read morehe fixed it that day for $330. So impressed and will recommend to anyone I know!

My experience at Xpress Automotive Garage was mixed. I don't necessarily think they're bad…read moremechanics, and this was a last minute decision since they have extended hours, but based on what happened with my car, I would personally recommend this shop more for simple jobs. I brought my car in to address an error code that was preventing me from passing smog. I paid about $300 for the repair, but the underlying problem wasn't resolved, which was frustrating. I ended up paying for a repair that didn't solve my issue, which I regret. I later had my regular mechanic look at it and he was able to fix the problem. It was very complex. Based on that experience, I just wish the diagnosis and repair here had been more thorough.