Had a problem with my furnace. Called 5 Star and they scheduled me for the next day. The Tech…read morearrived right on time. Asked a few questions about what was happening. I told him and he went right to work. In a half hour he located the problem and fixed it. No parts needed. He was knowledgeable and pleasant. He informed me on what he was going to do. No wasted moments. Didn't try to sell me something I didn't need. I highly recommend this company for their integrity and promptness. Great company.

When the time came to replace our coal furnace, we wanted to make a smart energy choice for the…read morefuture, so we installed heat pumps in our 100-year-old home last year and hired 5 Star Heating & Air to do the job. Kevin was extremely thorough in planning the installation and purchase. All members of the crew are very professional. After a full year with the heat pumps, we are extremely pleased with our purchase. It's a cleaner source of heat and, of course, with summer coming, we love the added bonus of air conditioning throughout the home. The ability to adjust settings room by room is really nice, too.

Called for an estimate to replace our heat pump. Tech came out verified what needed to be done, was…read morevery nice and courteous. When we reviewed the estimate that was given, I was shocked to say the least! Three thousand above everyone else. 1)They say they do impeccable service, ok they should all strive for that. 2) Their warranty on parts and labor double competitors, well they just are not. Level to most above some.

Steven texted that he was on is way at 11:46 am for a 12:00 appointment. He said he would be about…read more20 minutes. After no further communication at 12:30 my wife and I decided to go about our day. At 12:35 he texted that he was on our front porch For a 12:00 appointment. Oh well, no communication. Time is money! We took off a day of work and he makes us sit for 30 minutes without calling. I should have checked before caling to see the 2/5 rating!

Called near the end of regular business hours and was told I could have someone come out in the…read morelate afternoon, BUT, it would be on OT, thus the labor cost would be higher. I assured them that was fine, because I really needed the work done. They were out within 2 hours and had the problem fixed in a little better than an hour. The job was in a crawl space and had an open sewer line they needed to close, so by far not a pleasant job. Did the job with no complaints and despite the OT wages, I didn't feel I overpaid! Will be employing them in the future to fix stuff in the bathroom and for possible remodel there as well!

DO NOT UNDER ANY CIRCUMSTANCES HIRE THIS COMPANY!!!…read more After six weeks of waiting with virtually no progress, we ended up having to do most of the digging and prep work ourselves. Instead of providing solutions, they repeatedly canceled, delayed, or gave excuses--everything from staff call-outs to vague scheduling issues. Meanwhile, we were left with a home that was unlivable due to having no running water and a non-functioning sewer. No family should be put in that position, and no reputable company should treat customers this way. For those wondering how we approached the situation: we were extremely patient and courteous throughout, giving them every opportunity to make things right. After more than a month of this, we finally called a different company. They arrived the same day and fixed the problem promptly. Our home is livable again--but certainly NOT thanks to Losch. I'm sharing this so others can avoid the stress, delays, and complete lack of professionalism that we experienced.

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

3 pounds of refrigerant was added yesterday by this LAZY company who then charged me without…read moreoffering any explanation. It was like they didn't even TRY to find the leak.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

*SCAMMERS* I signed up for their "Comfort Club" membership back in the winter where you basically…read moreprepay for the spring cleaning on your ac unit. I scheduled mine and the guy told me I needed a new central AC system. Quoted me $13k. Wow. My AC compressor randomly stopped working after he left and the company said I didn't have enough r22 to power it. Sounded shady bc it was running when he was here. A month later, I decide to have a different HVAC company come take a look. They said my wires were disconnected outside and the ground wire was disconnected and it reset the breaker. The tech was obviously trying to get a commission off a new ac from me. I had to buy window units during that time just to get by in this heat. Wasted money that I don't have! SMH shame on SJ KOWALSKI!

Nate was the technician that was sent to solve our no heat call with temperatures in the single…read moredigits. He did a great job of troubleshooting and explaining all aspects of the trouble we were encountering. The problem was a bad end switch on upstairs zone valve. The valve power head was replaced to complete 24 volt call back to unit. Test ran and verified proper operation of the unit. The technician was very knowledgeable, neat and professional. Nate is definite asset to an already outstanding organization.

Great service! Dishwasher drain line cleaned and dishwasher is now working. He arrived when he said…read morehe would.

From the owner: Whether small repairs or multi-day home improvements, we are committed to providing excellent…read moreservice. We follow-up, show up, and get the job done. From simple repairs like leaky toilets or to dryer vent cleaning to more complex jobs like mini-split air conditioner installation, we've got you covered.