Without doubt, the finest service to be had anywhere. These folks are pros from the techs and…read moreservice engineers to the office and support staff. We won't have anyone else in our house. We've been using Chris and his team for many years.

We own rental properties and this company is very responsive, a good value and gets the job done…read morequickly. They replaced a chimney exhaust insert at a great value and I would highly recommend them!

Over the July 4th Holiday Weekend, my air conditioning stopped working late Friday afternoon, but I…read morewas able to get a Monday appointment for a Technician to come to check out what was wrong. The Technician, Dawson Overberg, arrived at the scheduled time and was very professional and friendly explaining to me what went wrong and the repair that was needed! He checked and double checked all aspects of the repair he completed and patiently, as well as, courteously answered all of my questions.......and I had a lot, since my air conditioning unit was still under warranty. Dawson not only explained what the problem was, but he also offered good advice to keep my air conditiioning unit in great workng condition. I can highly recommend One Choice Mechanic, and I hope you are lucky enough to get Dawson to come to your home as your technician! Thank you, Dawson, for your outstanding service and helping me get "cool" once again!! Deanna D. Philpott, Prospect, KY

This is the WORST HVAC company I have ever dealt with in my life. I purchased a TRANE SEER 18 from…read morethem after the owner's son said it would make 15% difference in my energy bills. They came out on July 6th, 2026 and put the system in. The first night I gave them a good review as they were here a long time and it was so hot. I have asked them to take this review down because they were anything but. They also used the review on the BBB without my permission. I called and spoke with Megan at their office and she stated that she would have to speak with Jay the office manager - who has never contacted me. Back to the install. We had problems the very FIRST night. The tech came out the next day and said they "forgot to tell " the other guy that they were low on refrigerant and LEFT us that way. We continued to have high humidity problems and they system never gets down to the temperature we want. Another tech came and said he fixed it and it "should get better" and it did not. Same problems. They sent back the owners son who said NO ONE sealed our duct work or returns so that was done. Same problem. Then they sent another tech who said our static air pressure was too high. SAME PROBLEM. Then I was told the owner Lucas Parker was the only one who could fix it and he was on vacation in CANADA and would be gone at least a week. The next week it was so hot in our house it was 82% humidity and I almost passed out. We went to Home Depot and bought a portable HVAC to be able to have some measure of comfort. The owner, who was aware we were having problems still waited several days after he got back to come over and look at it. He did give us a portable HVAC to use in our son's room as he could not even sleep in his room it was so hot. Lucas came over a few more times as NOTHING ever got better, and then started saying we already had a humidity problem. NO we did not. We had Elite Heating and Cooling for 12 years and NEVER had a single service call. The last time the owner was here was July 30th, and he change some settings on the thermostat and said he would ba back on the 31st. He never showed and has ghosted me ever since. Our house is musty, our doors are ALL sticking, the paint is peeling off the walls, and I have had a dry cough for the past month. My doctor now has me on an inhaler. I am watching our house be completely destroyed in real time while he goes on his merry way. Today is August 15, 2026 and our upstairs is 90 DEGREES. This is not including the humidity. I am out $18,000 and it makes me sick! SIDE NOTE: The BBB told me point blank that they do NOT care about consumer complaints, that these companies PAY to partner with them. If a company had a 1,000 complaints as long as they respond to them, even if they do not fix the problem, they still keep their A status. Also TRANE will NOT help you. They could care less. They tell you that you have to go through your dealer, that your warranty is WITH THEM. Which was NOT explained to me. Even if you get another Trane certified contractor, you have to pay for labor. I have a 10 year warranty for parts and labor as well as an extended warranty for refrigerant and it useless! I have never been so angry and disgusted at the same time! The service, quality and value SUCK!

I highly recommend Cobb Heating and Cooling for any services needed on your systems. Super…read moreknowledgeable and friendly and found out what was wrong with our system. They were recommended to us by a friend who said they deliver hometown service and good prices. I have to agree, We've saved the amount of that service call in one month's electric bill. Definitely have a future customer here.

Warranty repair was fixed by Justin in just a couple hours. Nice and cool again…read more Personable and polite.

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

I called at 8am with an ac unit that went out the night before. Its July in ky so its hot!! They…read moresaid they could have someone to my place between 11 and 2. A nice guy named Andrew rolled up at like 1130 after a call to let me know that he was on his way. He replaced a capacitor, cleaned up the unit and my wife and kids had a cool home in about 2 hours. Thanks Andrew

Had some issues with my a/c over the weekend, desperate, I called and Matt sent his tech out,…read moreJustin who was superb. He had some difficulty at first, but he stuck with it until the job was done. The air works better than ever. Knowledgeable, friendly and explains everything on layman's terms. Thanks again for a job well done!

Higgins did an incredible job of diagnosing and fixing our furnace quickly. We were having a lot of…read moretrouble right before the big snowstorm and they were able to repair it before the frigid temperatures. The repairmen were very nice and great to work with. Will definitely use their services again if they are ever needed. Thank you Higgins Mechanical!

Don't use Higgins Mechanical they are liars and thieves. The guy who came over to look at my…read moreaccount unit didnt bother telling me what was wrong jumped down my throat saying that he was out here several times when we just moved into the house in April. We tried telling him that but he didnt want to listen supposedly put freon in and since we couldnt pay until the next day stomped out of my house took his stuff and our disconnect from the unit so now denies it and now we have no ac in the house. So don't use them. Thank you and have a great day.

My air conditioner started to blow room temp air. They were able to send a technician the day that…read moreI called. John was honest in letting me know that geothermal systems is not his expertise. The next day, Tommy arrived. He has more knowledge with geothermal systems and was able to fix my issue quickly.

Avoid Wright Mechanical (Louisville, KY) at All Costs - $4,500 Later and Still No Fix…read more We inherited a York HVAC unit installed in 2020 when we bought our home (installed from Wright Mechanical). It was oversized for the space, but issues didn't start until 2023 -- just three years in -- when it stopped blowing cold air. We called Wright Mechanical to service it. They claimed there was no leak, added 11 lbs of Freon, and charged over $1,000. In 2024, the exact same issue returned. We were confident there was a leak, but they again denied it -- and even suggested our neighbor might be stealing our Freon. They topped it off with another 11 lbs and charged us $1,100. By 2025, surprise: no cold air again. This time we insisted they actually fix the root problem. After a couple hours of unclear troubleshooting, they proposed a dye test (finally) -- for $2,400. This would bring the total to $4,500 paid over three years, with zero resolution. We told them we were moving on to a different company. Their response? A $500 bill for that day's visit, despite being onsite less than two hours and leaving midway. When we asked to speak with a manager, we were told that was "against policy." We called the office to escalate and were told someone would call back. No one ever did. Bottom line: Wright Mechanical charged thousands to temporarily cover up a problem they never actually diagnosed or fixed. They showed no accountability, no urgency, and no real customer service. We're now pursuing small claims court and filing a BBB complaint. Save yourself the stress -- stay far away.

This company installed a brand new air conditioner for me back less than a year ago. The air…read moreconditioner stopped working stop heating cooling. I tried calling this person Aaron the owner several times. I had no air conditioning so I called Maeser plumbing and air-conditioning. Maeser came out and discovered that I had a burned out compressor. It was not installed correctly. After reaching out to Aaron at Sauer. He went on to blame me and accused Mazer of "" breaking it so they could fix it . He was rude. Most unprofessional company I've ever ever dealt with. Do not use this company when I asked him if he would replace it he said it would take 3 1/2 weeks for him to come in and it would cost me thousands of dollars for labor. I ended up having Maeser come out and then installed a brand new system for me for $2000. That's including labor. I am Denny Crum's daughter and I would never use this company again or recommend it

I see a lot of people ask about who they go to for Heating and Cooling…read more Sauer Heating & Cooling should be your first call. Period. Aaron lives right in the neighborhood. Last week during the heatwave our AC went out. All the way out. Aaron was out at our house 15 minutes after I messaged him (first time I've ever reached out to them btw) at 9:30 at night working on my compressor. There was no fixing it but he looked at our set up and gave us a soft quote for a new system because it was the only option. We had a very old system. No charge to come out and do all the stuff he did to try to get us up and running again. (*Btw that night ours died I sent requests to Thompson, Dr. P, and Kinser/Kinser - didn't hear back from a single one of them.*) Woke up the next morning with a text from him and an official quote. Gave him the green light and as soon as the equipment came in he was over at our house installing. It took him literally 4 hours to get it installed (perfectly btw). Wrote him a check for the amount we agreed on. None of that "well we had to do this and there was that and this was a little worn out too and we had to get an extra...". Nothing. No bullshit. The amount he said was what we paid. Our house has never been cooler and more comfortable. Not even when our old system was running correctly. I'm really not a review writer but the service we got from Sauer was outstanding and I would never go to anyone else after my experience with him. It's a no brainer.