My son was driving my 2006 Dodge Ram 2500 from Vancouver, Wa. to Gig Harbor and the water pump went…read moreout in Lakewood. He limped it to Tacoma Dodge the day before Thanksgiving 2022. The service time to fix the problem, and their communication were top notch. I was assigned a representative (Mikayla) who contacted me with all the estimates, and responded quickly to a voice mail I left her. The work was done several days before I could travel from Vancouver to pick it up. When I arrived at the train station in Tacoma, (in the process of Googling the address of Tacoma Dodge), I saw the yelp rating was less than ideal. I read comment after comment of mad people who had had a bad experience. (I don't think people with good experiences are as motivated to get on Yelp. So, I'm here to balance it out). They are in an industry where parts can be scarce, and it's obvious they are always busy working on someone's valuable possession. I would encourage every customer to post about their experience good, bad, or in between.

Possibly a SCAMMER!?!?!! Today I showed up for my oil change at Tacoma Dodge Chrysler Jeep. I own a…read morebrand new Olive Jeep Gladiator. It's barely two years old and I know for an expensive fact that I still qualify for the "free oil change". When I arrived ( in a good mood ) because I just finished vet school and I own a beautiful Jeep. When I arrive this "Tammy" older lady with a bunch of tattoos lets me know right away that it'll be $160 + $13 if I want my tires rotated. I told her that's not possible it's still under warranty. She makes me question my REALITY. Like what? I got really upset and annoyed how could the dealer all of a sudden decide to charge for an oil change??? After I started to defend my warranty ... All of a sudden she noticed it has a warranty. First she quotes me $160 + $13. But once she noticed that I am actually aware of my warranty she "drops it". Maybe don't quote people $160 until you look up their warranty. Think and read before opening your mouth. Then!! When I actually stood up for myself! She had the nerve to say " I don't like your attitude with me " ... Like!! Lady!!! You just tried to pocket $160. If I was loaded with cash and rich and didn't care - I could have easily just given her $160 cash or ran my card. And she. Would be $160 richer. BEWARE! - her name is Tammy Kalista -

Traveled 1500 miles 1 way to purchase a car that was that was wrecked In front ! The way they put…read moreit back together, was purely an amateur job , body lines were horrible on the front end mismatch paint don't waste your time with these guys, salesman look like he just crawled out of a hole ...

I was in need of a reliable vehicle since my pickup Broke down on way to work at my new job only 3…read moremonths in.. Anyway Daniel hooked me up with a 2016 Volkswagen Passat and I have been loving it every since. That was March 2020 and my wife and I still love it. Get a lot of compliments too! If I or any of my friends need a vehicle I highly recommend EXPO AUTO and Daniel !!!

Amazing customer service. Came in for an oil change and everyone was very polite from the GM to…read moresales to service they went above and beyond a couple times for me with questions and Inquirys to service and satisfaction

Jake Fuller in the finance department is a con artist. Almost everything that came out of his mouth…read morewere lies. He asked me if I needed the maintenance package for oil changes. I said no because my husband does that for me at home and he somehow managed to slip that in and my husband noticed it when I got home. He did dupe me into getting warranty but next day we went in and canceled it which he told me that I could do. He told me that he would send the refund check for the warranty to the bank which I've been waiting and never happened. I would email him every so often and he would make up lies on why it wasn't sent yet and in the meantime I'm accruing interest that I have to pay. End of January is when he said he will send the refund and it's already mid April. Last time I talked to him a few days ago he said the check has been sent a long time ago that he doesn't know anything about it but when I called and talked to another Finance guy today he said the check has never been sent that it will be sent today or tomorrow and he apologized. There were so many other lies, like big lies that I have proof of because I kept all of our email correspondence and I will be taking this to the Attorney General's office. I do not recommend South Tacoma Mazda AT ALL! Rachel was the car salesman I dealt with and she assured me that Jake is honest and transparent but that was a lie. They all work together.

I highly recommend Stephen Hammes if you're looking to buy a car. He was friendly, professional,…read moreand accommodating. He wasn't pushy or trying to oversell me on anything. It was an easy and positive experience.

As a busy mother of 4, my time is extremely valuable, which made this experience even more…read morefrustrating. I drove over an hour each way to this dealership after making an appointment and already going over numbers with the salesperson. I came in with financing figured out and was fully prepared to move forward pending a test drive and final look over of the vehicle. When I arrived, I was told someone else had just taken the car for a test drive, so we waited for it to return. After waiting around, the other customer decided to buy it, and the dealership sold the vehicle right out from under us. What I don't understand is how someone who walked in after us was able to jump ahead in the process when we already had an appointment and were actively working the deal. It felt like a complete waste of my time and very disrespectful to serious buyers who had already done the work ahead of time. This kind of business practice does not sit well with me ethically, and because of this experience, I would never recommend anyone purchase a vehicle from this dealership!

We used Jared as a salesman and he was great, worked with us on trade in and was laid back and…read morepleasant to work with. Great rates and prices. would definitely suggest them for any future purchases.

I just completed my purchase of 2023 Ford Mustang…read more Brian, Kip and Zach were OUTSTANDING!!

Once again, another family member buys a car from NW Autoloan, thanks for helping my family and…read morefriends out AJ

I bought a car August 1st, 2018 from AJ and Eli over at Northwest Autoloan. Great all around…read moreexperience at first, they financed me had me in a car that they said had just been serviced and even had the oil changed for me that day across the street. (Pretty cool, right!?) That was the end of the good, once the car left the lot all professionalism or even common courtesy left with it. To make a long story short(and so it will fit into this review) here we go: On August 7th 6 days after buying the car I was driving down the highway and the car seems a little funny so I was going to pull off at the next exit. As I get off the whole car turns off and I luckily coast into a parking lot. I do a quick check under the hood and determine that I will not be able to drive it home. I have it towed home around 3 in the morning. The next morning August 8th I call AJ, the owner and he tells me he will call back around 1230. (This is the last he answered or took my calls) No call or call back. I would receive scattered texts and promises to call but no real solution or faith that one would be reached. I had the car towed to the local Goodyear and they said it is hydro locked and needs a new engine (this can't happen in the six days I have driven the car). I checked the oil and all fluids daily(again only had the car 6 days) because it was a used 2003. I also placed cardboard under it when parked at home to see if there where any leaks. There was some leaks, but nothing that indicated a catastrophic loss like this! And now today August 16, 2018 over a week since the car broke down and only 2 weeks after I bought the car he finally decides to call me(only after changing my review on Facebook and calling everyday for over a week). He tells me that he calls me on "his time and his schedule". No sense of urgency or care. DO NOT BUY FROM THIS PLACE!!

Business sells damaged and unsafe cars without proper inspections. Just read past reviews…read more Sold my family a car that both headlights wiring harness was already shredded. They said they would fix it, they ordered one from a second hand yard. Then the headlights both went out AT NIGHT on the freeway. The dealership refuses responsibility and refuses to repair or inspect. This is just one issue among many. Anyone else having issues? In the process of filing a lawsuit since they refuse to assist or take responsibility for unsafe conditions.

Two cars both with issues Tried to get extra money for tags…read morethat were already paid . Lemon

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.