I have been with RIDD for close to a year now. The company offered me an introduction price and I can keep that same price if I continue after my current contract ends. They come every other month which includes the yard and inside the house. Sometimes if the ants start come back or we see more spiders outside the house, they will come back and treat before the next visit. I have not had any problems . If I forget to set up an appt. they send me a notice with an appt. scheduled. They provided discounts to different services. I am satisfied. I have retired and on a disability income. They might charge a little more, but worth it. Sandy Darlington read more

I have been a customer of Ridd Pest Control for well over a year, I am offering this review after continued issues with their service. Let's start with their service, it is mediocre at best. A couple of examples is you receive a text the day of your service asking if there is anything that may need special attention on this service, I wish they read the reply, they never address the specific issues during the visit. Their door-to-door solicitor shows you all the rave reviews they have collected on their site, must be highly filtered or false. As he is selling, he mentions a $250 new start-up account fee, it was amazing how quickly he removed it when I told him I wasn't interested. In May they increased their pricing, I called to cancel the service, and they dropped the price from $113.77 to $69.87, you might want to call them to see if you can get a better deal. That brings me to the reason I am writing this review. I received a third month of automatic billing, and I looked back at my last service email and they hadn't been here since the first week of June with it now being the last week of August and they said they have had route issues (one of their service techs was servicing a house across the street a week earlier) so my next service wouldn't be until September. I asked him to cancel, and he processed the cancelation immediately. When I asked how much the refund would be for the 3 months I had paid, he said he cannot process a refund on a closed account. He said he had told me this before he canceled, that would be a lie. Very wordy I know, the bottom line is, this is a very dishonest company that makes a lot of promises and doesn't deliver and if you are a current customer, give them call and see how much they can drop your bill! Ridd Pest Control Charleston support@riddpest.com (833) 378-0537 read more

AVOID RIDD PEST CONTROL! The rating in one star because, while they do perform pest control, this company is not trustworthy. The original sales caller lied to us, saying RIDD has my next door neighbor as a customer, which turned out not to be true. She WAS a customer and cancelled her account because of poor quality and billing issues. We had just moved to this area and originally entered into what we were told was a one year contract which was confirmed during a phone call 3 months ago when I tried to cancel the contract. I was told if I cancelled early there would be a $250 termination fee. Since there was only 4 months left, I opted to let the contract expire on time. I called today to confirm the contract would not auto-renew and was told it is now an 18 month contract and the termination fee could not be waived. I cancelled the credit card used for this account and called back to request a paper bill be sent so I could mail a check for the termination fee. I was told they do not have the ability to print and send an invoice and cannot accept a check as payment. Every business I have dealt with uses paper billing as the default and you have to opt for paperless billing so it is obvious to me the account manager was lying. There are many complaints in the reviews regarding the same issues I am facing now and they are threatening to send to account to collections because they cannot print an invoice and accept any form of payment other than credit cards. This company uses deceptive sales tactics and aggressive billing practices. Avoid them at all costs! read more

WARNING: DO NOT WORK WITH THIS COMPANY! I was unknowingly charged 2X the promised monthly price for a service that does NOT even work. Upon contacting the Account Management team, I spoke with Isaac and Liam, both of which were NO help in resolving my issue. Instead they locked me in for a $99/month service when the salesman who I talked to promised that it would be only $48/month. Now I am forced to pay a $300 penalty to cancel a service that costs double what I was told it would cost. And I still have ants and moles. Absolute JOKE of a company save yourself and hire anyone but RIDD Pest Control. read more

Can't tell a difference in fire ants in my yard, although I do find a few dead insects on my porch, so I know it's at least partially working. Workers never get my entire yard treated--mostly they treat near the walkways. You get charged every month, even though treatments are only every two months. Last, I called to cancel at the end of my contract, and they said they don't allow "cancellations in advance." So I had to mark a date on my calendar to remember to call 2 months from now. Annoying. read more

Terrible experience with this company. We were sold a package by their door-to-door salesman, and Ridd did not honor the price that was agreed upon and charged us DOUBLE. We used them for one month, and they came out twice during that time. During one of those times, they were out of the product that was needed to treat our lawn for moles... When we tried to cancel, we were charged $399. Completely fraudulent business practices. Do not use this company. read more

PLEASE HELP. I was continually billed after contract was fulfilled. I was billed for 2 months of service after the contract was completely fulfilled. I Was told I could go month to month, I asked for one month and paid for that month. I Did not schedule or ask for any more services. I am on a fixed income, they continued to bill me and then threatened turning me into collections. read more

The team that comes out has always been very nice and professional. They always do a great job and I almost never find bugs in or around the house. The cost is pretty comparable to other providers in the area. They typically come out and spray once a quarter but someone always answers if I have questions. My only complaint is that when the initial sales person came out (I think he said he was the owner) he put my address and photo as my neighbors and support still hasn't updated it. Honest mistake, these things happen and they have always gotten my house taken care of. read more

RIDD employees always came out, were professional, and did their job on time, working with the areas we requested be treated. Their charging system is absolutely INSANE though. We were new home owners when they came by and didn't have a pest control provider yet, so we jumped at the chance due to SC summer bugs and our house having been vacant for months before we bought it. The sales rep ran through all the charges and pushed me through the contract so I had a hard time reading through it, and though she was very nice, I was not aware of what the pricing would be. We got a "special" that was "cheaper", even though they charge you $45 every month they are NOT treating your property, and $75 for the months that they do. When we found this out, we were 3 months into the contract and could not cancel without a $200 fee. My finances were and have not been at a point where I could pay the extra $200 on top of the $75 for the treatment month, so we stuck it out for the TWO YEARS that we were contracted into. Now I can't cancel services unless I call (I work full time at an office job, with very little break time during the week, and they're not available weekends to call) and if you don't they auto-enroll you into a renewal. read more

Door to door sales agent in a gated, so solicitation community. No sign of a vehicle in the road. After explaining that I am not the home owner, this rep asked for a bottle of water. I closed the door and when I returned with it she was looking into the window. This was recorded on camera. read more

Signed up from a door-to-door salesman in July. With 2 small children I wanted to entrust the bug control to someone else and they seemed capable. First visit went well and the tech talked me into also treating the yard for moles. 2 months later a tech texted to say they were coming by my house for the mole treatment. I explained I wasn't able to be home on such short notice. Went to cancel today as I've now paid $700+ and only had the bug treatment once that originally meant to sign up for. In order to cancel I was charged an additional $199. (1) service for bugs, (2) services for possible moles in the yard = $900. My mistake for not taking the time to review the company and signing on my doorstep. read more

Avoid this Company at all costs. The service didn't work for us. Durning the 5 month they never entered the house or backyard. I tried to cancel 3 times online, You have to talk with somebody The charges to cancel a contract were 3 months of the service. They don't belong in Mt Pleasant. Avoid them. read more

We had a very poor experience with RIDD. The representative was misleading about their services, charges and was extremely rude & pushy. They also ended up spraying white chemicals all over our garden, front porch, and front door. Extremely disappointed in this company. I would stay away from this business. read more

RIDD-- not a world class business and not honest one (in my opinion.) I have been lied to and scammed. They will tell you one thing on the phone and not do as they say. Based out of UTAH. ARM (collection Agency) based out of California NOT SC based !! !Out of California, has sent numerous collection letters with their California License Number for the amount of 139.74. Turned over by RIDD PEST CONTROL. A charge I did not pay because it was a trumped up charge because I was contesting the bogus charge. IS RIDD OR ARM LICENESED IN SC. THEY HAVE COVERED SOUTH CAROLINA, THEY ARE SCAMMERS AND NOT TRUTHFUL. read more

The salesmen is harassing the neighborhood. Two of them keep coming by at least three times a day. At different times, one just walking and the only in a pickup. One time, he came at 8 o'clock at night. When I opened the door to Juan, I told him I was a renter so I couldn't approve anything. he wouldn't stop. I told him no at least 7 times, politely. i didn't want to waste his time. He didn't even have a businesss card that I could give to the owner. I told him I was going to call the cops if he didn't get off the property. He told me the cops wouldn't help me and he could do whatever he wants. he said this after he opened the door on my screened in porch, and stood two ft from me, to a woman home alone. it wasn't until I started screaming and tried to get the neighbors that he finally got off my porch. Then he stayed in the neighborhood and kept walking around. He was disrespectful and threatening. I spent the rest of the night at a friend's house bc I felt unsafe in my own home. They obviously don't vet their workers, not the kind of people you want around your house and certainly not in your house spraying for pests when they think "the cops can't help you and they can't do whatever they want." read more

Myrtle Beach area -- Zero stars. Their "representative" came into a gated private community where solicitation is not allowed and clearly posted at all entrances. The rep was rude and pushy to several neighbors. Definitely would not do business if this is how they behave on a first encounter. Zero stars. read more

Extremely pushy door to door salesmen. Did not improve the bug situation at all. If anything, made it worse. They also charged me for services I did not agree to. I recommend staying clear of this shady business. read more

Pernell was awesome! Very professional and fast. He even went as far as to wipe the spider nest off my roof for me! Fully explained everything he was going to do before he did it! Thank you Collin for stopping by the house and telling my boyfriend and I about it! We are happy to not have so many mosquitoes around! read more

Great service! I would recommend RIDD to anyone looking for pest control. Super happy with the results of the treatment and the quality of the technician that came to my house. Thank you RIDD! read more

This business will not technically lie to you, but they will deceive you and leave out crucial details to ensure you sign a two year contract. I just paid a $250 cancellation fee to end my contract with them because I felt so disrespected as a customer. Be cautious! read more

sales rep was amazing and very personable, didn't even feel like I was being sold tech stopped by and swept the eaves like an animal, highly recommend read more

DO NOT DO SERVICE WITH THIS COMPANY!!!! This company is an absolute nightmare. They will tell you everything will get worse before it gets better. Do not believe them because it NEVER gets better. They have now come out FOUR times in the last 2 months. Everything has been getting worse to the point that we do not go out and enjoy our backyard anymore. The mosquitos are worse, we have more wasp hives now forming on our house, we have beetles everywhere, spiders have increased, and NOW fire ants. We have more problems now than when the service started. I regret getting this service. Tried to go outside today to play with my daughter and we both got attacked by fire ants. When I called to say I had enough and they did not perform a service that they guaranteed they STILL tried to charge me the cancellation fees as I am listening to my daughter crying in the back from the ant bites. Do not be fooled by this company. They guarantee a product that does not work and only makes things worse. Absolute waste of money! I would give zero stars if I could. read more

This review is concerning their business practices. I had a RIDD employee come to my door yesterday (8 June) after 5. I politely told the RIDD employee that we weren't interested and that solicitation was not allowed in our neighborhood (Part West, Mt Pleasant). The RIDD employee became argumentative and, when I told him to leave, he smirked at me and looked at me like "what are you going to do". I shut the door as he continued to stand on my porch. After he left I drove to get the license plate number of the RIDD truck to contact RIDD. The only vehicle in our small subdivision was a private pick up. I asked the driver if he was with RIDD and he replied "no", but then quickly left the neighborhood. I drove out to the main road and there were no vehicles. I went back to the neighborhood and found that other neighbors had the same issue with this RIDD employee refusing to leave their porch, being rude, belligerent and ugly. I contacted the company but as of today have not heard back. The company was closed so I don't understand why they have no way to contact a representative if they have RIDD employees working after hours. I see from previous reviews that this seems to be a continuing issue with this company read more