I had an overall great experience with YoGov. They utilize both email and phone (text) to respond…read moreto customer queries super quickly, and are always friendly and proactive in their tone and approach. You can tell they take the time to actually read your messages, and therefore are able to respond with actually relevant and useful information. The team at this location worked with me to reschedule, then unfortunately cancel a driving test concierge booking appointment I'd had with them. This was due to COVID-19 and the DMV postponing all behind-the-wheel driver tests for months. They were so understanding and made the refund process smooth and stress-free at a time that is already so stressful for many. Thank you! I will definitely be using YoGov services and recommending them to people in the future.

I am writing a second review because of the YoGov comment on my prior review…read more The original review is still relevant so I will keep that part: ___________ My driver's license expires next month and requires an in-office appointment. I drove to the nearest DMV and the people in line were waiting for four hours and not close to being processed. I remembered YoGov and decided to use them for my appointment.Their web site states: "Save yourself from those dreadful lines. Book an appointment in seconds." and my time is valuable so I have no problem paying $14.99 to get an appointment. Well, there is a catch, my friends, and it is a big deal. YoGov is constantly just scrubbing government websites trying to find appointments and they cannot promise any results. Here is the rub: pay for something that is intangible, not guaranteed, and impossible to discuss with the vendor. The web site is clunky and super limited. The limited options include: ASAP; after 3PM; or before 10AM. There is no way to pick the DMV that they send you to. And the worst part is that this business is mechanically harvesting open time slots making it even harder for people to get appointments. ________________________ Now to address the comment they made, which I have a major issue with. "1) We don't harvest any appointments. When you submit a request our team begins to look for an appointment for you just like a personal assistant would on your behalf." They do not mechanically harvest appointments for non people to reserve, however they do harvest appointments for people like me that will not use them resulting in a reduced supply of appointments, this benefits their business. This comment is false, harvesting appointments is their business model. Additionally, the problem runs deeper. It appears like I missed an appointment and I do not like my reputation compromised. The second problem is that appointments are hard to come by so they took the appointment away from a person that did need an appointment. "2) We refunded you for the original charge and added a credit to your account, although it looked like we had the official confirmation but the DMV's computer system had an issue. " This is untrue. The DMV did not generate the email that I received, it came from YoGov. There is no way that the DMV just booked a random appointment for me, sent that to YoGov who then transmitted the appointment to me. "Your satisfaction is always guaranteed!" I am not satisfied, so the guarantee is worthless. "3) I think you may have gotten a reminder for an appointment that was still in our email reminder system, unfortunately, and that's what's caused the latest confusion. " So instead of owning the issue they are blaming this problem on a computer. This goes back to the point of this review, their system is the problem. You can tell a lot about a business by how they manage problematic situations. You can see here that they have not managed the problem, but they just made up excuses. They even went so far as to try and refute the fact that they are harvesting appointments. That is exactly what they do.

Can this place have like more good reviews? I am currently on one of their buses writing this…read morereview because they do a good job of transporting me back to San Jose from SF. At times some of my coworkers and I need a ride and these guys do a good job of taking me. 99% of the time I have no problems riding with them. I don't even work in the tech industry and they still do a good job of helping employees in my workplace get back home. Really glad my my workplace has the benefit of either Compass or Bauers to transport out of county workers. I can't see why I have to take off so many stars. Most of the time there is no problem with the buses I ride. When I don't feel like driving all the way to San Francisco these guys come in. For the trip back I love how I can be in the carpool lane while the drivers do all the work. It feels good looking at other motorists be stuck while I move on. The drivers of the buses I ride are professional and are real succesful. Drawback: Unfortunately not every bus has Wifi and the ones that do run out quickly. Booking can be hard for some reasons

My little sister's sorority hired this company to take them to a retreat in Sonora, a 2 hour drive…read moreturned into 7 when the driver got lost on mountain roads, U-turned illegally multiple times, back tracked multiple times, and was a reckless driver with 40 young girls onboard. After 1 hour of tracking the bus going farther and farther away from its destination they finally arrived. DO NOT hire this company if you want your kids, sisters, friends, or any loved ones to be safe in their travels. Scary situation for both the girls and their families.

The best car sharing service in San Francisco!…read more After using getaround and zipcar and then switching to upshift I couldn't believe the car sharing service could be so great! The cars are new, clean, awesome with a full tank of gas. On top of it they got delivered to your door which is amazing (no more painful quests to find hidden getaround cars). Upshift team is super friendly and responsive and always strive to help their customers with the requests. There are several full EV options including Tesla and Hyundai Ioniq in their fleet. I highly recommend everyone who uses carsharing to switch to upshift!

Upshift makes car sharing incredibly simple and stress-free. The app is intuitive, the cars are…read moreclean and reliable, and delivery is always punctual. It's perfect for those who need a car occasionally without the hassle of ownership. Great service, fair pricing, and very professional team.

Definitely 5 stars. Very clear rules, no hidden fees…read more Manager Roman always trying to help. Clean, comfort, economical cars. Amazing option for short and long term. Because average rental price is 10-14$ per day (what is really low for the Bay Area). In general, renting with this company is zero stress. Next time when I will rent a car, Roman will be the first person on the list.

Don't ever call customer service for help because he will falsely answer 1 question and then tel…read moreyou that it's too difficult to service you so try Turo or get-around. He will try his best to make you feel stupid for not knowing how to navigate the confusing website especially if you are a new driver. When you confront him about hit he obviously doesn't care about the customer so he will keep pretending like he tried to help when he didn't. He even gave me instructions to follow that were wrong and used that as a 2nd reason why it's too hard to help me. Unless you know him personally or you've ordered here then I wouldn't do it unless you are very computer tech I don't even know I tried to get my roomate to do it and he couldn't figure it out either. The guy doesn't let you talk to anyone else on his team because he claims to run it himself which I doubt but who knows. He's afraid to decline your service for his reputation but he definitely won't hesitate to give you false Information. He's pretty coward-ish too so if you try to call him out on his bullshit he'll say "it's too difficult for you to figure this out" Because he knows it's his fault but doesn't want to own up to it so blames it on you. It has to be the worst customer service I've gotten because right off the bat he was lying and got offended because I told him his directions were false. Even showed a picture proof and he instantly went to "it's too difficult for you to figure this out" But he's quick to send you an email telling "We look forward to offering you great service and hope you enjoy being a part of the Rent-A-Mile network." It's so fake it's like he doesn't care about the customer if you damage a car he will probably sue you and drain all your money to ruin your life for his well being he's amber heard and your Johnny depp He explains "we tried to help you multiple times" but claims it's only him so how come not "I tried to help you multiple times?" He didn't help at all it's just a poor attempt to push you away. The description of him wanted to make living cheaper in SF is a sales tactic he doesn't give a shit about living cost hes making more than enough to live comfortably (For picture: Heres the photo of him telling me to use other services after I asked him if I could use geico. At first he said "no" so I asked. "What's a popular/common insurance that your customers use or give recommendations" first thing he says is geico like wtf is this guys problem he answers the same question with a different answer you can tell he's lying it's so obvious. I finally got the insurance I want and send my request and he declines it. (The reason he declined was because "it's too difficult to help me") but I completed it and now he's declining my service what a joke he's also foreign with an accent so goodluck he probably cares about his family too much and hates this country so he'll treat you like an enemy for trying to use his service that he's offering to the)

We are so happy with our experience with Pacific Car Rental. We needed to rent a minivan to take my…read moredaughter and her friends on her birthday overnight trip. They had exactly what we needed at the price we were looking for. Oswaldo was very friendly and helpful and even let us pick which one of his minivans would work best for us. He made sure that we understood all of the policies beforehand so there were no surprises and made the entire transaction very easy. I love supporting a small, local business. We have definitely found our new car rental spot! Thank you, Oswaldo!

HIGHLY FRUSTRATED!!! Needed a last minute rental on a…read moreSaturday and had been calling places since 10:00am. Most rental places didn't have a car available and other places were closing...so I was really relieved when Pacific Car Rentals in Alameda told me they had a car and would wait for me to arrive, keeping in mind trading house are until 1pm on Saturdays. I ordered my Uber from SF and called them to tell them I was on my way and would be there 12:30, again he said he would wait for me. Uber was a little delayed, so I tried to call them(shortly after 12:30) again to let them know I was coming, NO ANSWER. I sprinted a couple blocks to Arrive at their LOCKED UP doors well before 1pm. To make things worse, my battery died!! Thank you Pacific Car Rental for WASTING MY TIME & MONEY

A smooth and well-informed process, they were a great resource when I was moving and needed a truck!read more

Oh yes, when I rented one of their trucks, it was smooth transaction. The staff was nice prices was…read moreright and I just loved it. I recommend this trucking company to any and everyone.

Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

I flew into SFO from the East Coast on a late-landing flight and didn't get to my home BART…read morestation, West Oakland, until ten to midnight. I had read about Thunder Express Taxi on Yelp, and their service was very well reviewed, so I gave them a call. The driver (I'm embarrassed to say that I didn't get his name), picked up on the first ring, told me he'd be there in ten minutes, and arrived in nine. He was quick, cordial, extremely helpful with my multi-faceted and rather heavy luggage, and made no complaint when I asked him to drop me less than a mile away. In short, Thunder Express in every way lived up to the great reviews I had read on Yelp. Because I have had bad luck with taxis in the past, when I was safely delivered to my doorstep, I offered the driver a fairly generous tip. "It's too much," he said, and tried to argue me down (very politely), something that I have never experienced before. Thanks to Thunder Express for bringing a very long day of travel to a very stress-free, easy, end.

After being redirected by Yellow Cab because my fare wasn't going to be significant enough, I found…read moreThunder Express Cab on my handy Yelp App. They had the most reviews and the highest ratings. Now I can see why. I called the dispatcher and asked him if I could get a ride from my apartment half a mile to Bart because I had a sprained knee.. "No problem" he says "are you ready now?" Five minutes later I was at Bart. Awesome.. Thank you Muthana..