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    Riggs

    4.2 (79 reviews)
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    Heidi M.

    I'm usually loyal to Marriott Bonvoy, but I took a chance on staying at the Riggs and I'm so glad I did! The hotel is beautiful and full of character, housed in the former Riggs National Bank building that handled the personal finances of 23 U.S presidents. I was able to check-in early and even got an upgrade, plus a few nice perks through my Chase Sapphire Reserve. The room had a great view, gorgeously decorated and perfect for a weekend stay. The location is fantastic and an easy walk to restaurants, shopping, and museums. The gym has great weight and cardio options. Café Riggs is conveniently located in the hotel and quite popular, so highly recommend reserving a table ahead of time. My only regret was not making it to cocktail bar Silver Lyan, which is located in the building's original vault space.

    Slippers
    Quiana W.

    Stayed at the Riggs just for one night. It was a very cute hotel that used to be a bank. The area where you check in still has look of bank teller set up. The staff was friendly and provided welcome champagne for us. The bell hop and the valet drivers were nice as well. While the hotel itself is beautiful.. the rooms were a bit small. We stayed in one of the deluxe rooms which was larger than the standard but still small to me. The decor was beautiful and they had slippers and totes for us. There was a fridge in the shape of a safe. The rooms were clean and the bathroom was spacious. The hotel also had a "speakeasy " downstairs with some very unique drinks. The Riggs cafe brunch was also excellent. Overall it was a great stay at the Riggs. The hotel is in walking distance from restaurants and some museums. Definitely recommend the hotel despite the small room.

    Brenda L.

    Booked this through Chase travel for Christmas week. Didn't know it was a Michelin hotel. We had 2 dogs and stayed two nights and only needed to pay a one time fee of $100 which is amazing! Loved the staff at this hotel! Check in was easy and we were offered free champagne / rose. The staff were very friendly. Gym was spacious and nice. Rooms were clean and we loved their amenities!

    Beautiful lobby
    Michelle C.

    Enjoyed a recent visit to the hotel bar. This hotel is pretty amazing in that it was converted from a bank to Hotel. Front lobby is in the old bank vault. The bar/restaurant is just to the left with great option of drinks, coffee/tea, and juices. Wait staff were friendly and quick with service. Great place to meet up with friends.

    Anitra T.

    I throughly enjoyed my stay at the Riggs Hotel! It was swanky, perfectly located, and was just a really nice hotel. PROS: 1) The valet guys were amazing! Especially Coach! They were always kind, friendly, and overly accommodating. 2) Location was perfect. Steps away from the metro and I could walk most places I wanted to go in 15 mins or less! Not to mention so many great restaurants nearby. 3) SWANK. FEST. There was so much to take in, so much to look at, the whole place was just aesthetically pleasing. CONS: 1) The rooftop was closed the entire stay. 2) The elevators are sloooooow 3) The cold water didn't work in our room, which I wasn't necessarily a con, but was when I wanted to take a cold shower after the intense humidity. 4) The space is quaint. There wasn't a lot of storage space anywhere. The closet, no drawers, no counter space in the bathrooms. I lived out of my suitcase for 5 days. I would definitely stay at the Riggs again! It was such a great hotel!

    Alexis B.

    My husband and I stayed at Riggs a few weekends ago and it's a nice hotel in a super convenient area of DC if you're spending time at the National Mall or Smithsonians. It's located in an old bank (built in 1891), so it has some really cool architecture and decor. The check in process was good (really nice staff). We didn't eat the cafe, but it looked great (and so does the menu). The room was nice (although my biggest complaint is how tiny the bathrooms are - it's hard to even close the door because you have to squeeze past the toilet and then close the door behind you! We usually stay closer to Dupont Circle but this location was great for us on this visit to DC since we were eating dinner at a restaurant that was walking distance from the hotel, but it's a really convenient location for a lot of DC attractions.

    He needs to be retrained how to treat all the guests the same regardless what political party the guest is from extremely rude
    John M.

    I've stayed at this hotel a few times one of the best hotels but it seems like every time I'm down at the park restaurant area this waiter has something against me and my family I want the management to talk to this guy and tell him to treat everybody the same way he has a very nasty attitude, but then they also have great employees that will make you feel better.

    Christopher A.

    The Riggs is a top-tier hotel in the center of Penn Quarter, the heart of DC! Highly recommend for a stay in DC. My wife and I recently stayed at the Riggs to celebrate our anniversary and it exceeded all our expectations. The staff were welcoming, the rooms were spacious, the bed was fantastic, and to top it off, the hotel was decorated for the holiday season. The Riggs does a great job of keeping the bank vibes alive with nice touches in their lobby, rooms, and especially the bar inside the vault downstairs. The Riggs lives up to its historic location. My wife and I love the Penn Quarter area due to its proximity to dozens of national museums, great shopping, and wide range of restaurants.

    Fun interactive menu filled with a wide and interesting selection to choose from.

    Pretty much all phases beautiful space, well staffed great food and service. Proximity to the Capital building and close walking distance from museums and attractions.

    Bathroom
    Mekdela T.

    Giving this hotel 2 stars because it's beautiful, perfectly located in the city, and everyone working there was absolutely sweet. Why am I taking off 3 stars? We definitely ran into issues. I'd give it 2.5. I booked this hotel for a fun girls staycation - a lot of planning went into this. I booked the deluxe double room for 3 people. I called prior to showing up to ensure it would be enough room for 3, and they actually said it can fit 4. The suites were all booked, and the atelier suite only has a king bed. I get to the hotel first to kind of spice up the room for a girls night, and found the room to be very snug. It was the first thought that came to mind, and honestly didn't look as spacious as the deluxe photos on the website. I remember asking, where's the wood floors and extra room? I was so lost. The bathroom was EXTREMELY SMALL, so small to the point I couldn't close the door before walking behind the door. It was awful. Also, there's no where to put your clothes unless you hang them, no drawers, just a small closet. We literally had no where to put our clothes. Our suitcases stayed in the hallways, making the room even smaller. My friends visiting from out of state were so annoyed. We go to complain about the space and how it's so tight, the only option they had for us was to get connecting rooms, but we would have to pay an extra 200 a night. Like what? Also just defeats the purpose of a staycation with girlfriends. So then we decided, okay we'll stay one night, and book another hotel. We stay the first night, and our room is hot. We had to call to get fans placed in our room overnight, it was just so awful. You would think a hotel would reimburse you for everything... we got 20 dollar drink vouchers lol We left and had a wonderful stay at yours truly. Oh, and they accidentally canceled my brunch at cafe riggs the day after - we showed up, and the restaurant was like - you cancelled yesterday. It was a mess, but the restaurant worked it out for us. All in all - hotel is gorgeous. Space is limited. Go on a solo trip, or just a stay for two people.

    Vickee J.

    The Riggs Hotel in Washington DC. is in what used to be an old bank, lending to some cool architecture. The bar downstairs is even in the former building's original bank vault. This venue boasts a fantastic location in the Penn Quarter, near historical monuments and the White House. The staff's friendliness added a welcoming touch to the experience. However, I found the room's layout to be somewhat odd and the lighting a bit dim, which detracted slightly from the overall comfort. Nonetheless, the positive aspects outweighed the minor drawbacks, making it a memorable stay.

    Jessica P.

    came here to celebrate a little baby sprinkle, the atmosphere was absolutely beautiful and the food was delicious. Definitely coming back here! I heard they have a speak east at night!!

    Lattes & Tiramisu
    Shah P.

    Riggs has a wonderful ambiance, a must visit for anyone looking for an aesthetically pleasing lounge/bar. I ended up trying the Tiramisu with my latte and loved that it never got too loud in the atmosphere and the waitresses were extremely attentive.

    Complimentary shoe shine or cleaning for either shoes or sneakers

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    4 months ago

    This is the only place that we will stay when we are in the DC area! Convenient to lots of restaurants and of course capital one Arena!

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    3 years ago

    I will literally never stay anywhere else. Beautiful hotel, clean, chic rooms, impeccable service! Cool bar and restaurant!!

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    2 years ago

    Great service. Perfect location. Beautiful building. Loved this hotel. There's a cafe attached that seems to be popular.

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    Review Highlights - Riggs

    Everything worked well and was the perfect blend of history and modernity with the unique aspect of being in a former bank.

    Mentioned in 3 reviews

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    I came here for an Afternoon Tea Etiquette Class and It was beautiful!…read more The interior was gorgeous and elegant! And they also had a cherry blossom tree w/ a bench inside for you to take pictures. They also have a restaurant that does Tea Service at 1pm and 3pm which I recommend my ladies to check out if you haven't already. In regard to parking, they have a parking garage in the basement but It is VALET ONLY. I asked the receptionist and she Indicated that room prices vary depending on the season but on average they are about $700 - $800 per night.

    My husband and I were chasing a Home Alone 2 fantasy. Lost in New York energy, but in DC. Christmas…read morerobes. Snacks packed. Jenny Lind Suite booked. That jetted tub was supposed to earn its keep. The room: genuinely beautiful. The technology: aggressively dated. The vibe: a 90s time capsule, complete with missing doorknobs. There was effort here, but it felt like the hotel was holding its breath, afraid any real investment might trigger the next recession. What they got right: The bellhops were fantastic. Warm, personable, fun. Truly the highlight. Most staff we interacted with were polite and willing to help, which made the gaps elsewhere even more confusing. What they got wrong (beyond the dated room and tech): For a hotel that loudly advertises luxury service, the customer experience fell flat. Outside of the arrival bowl of fruit, nothing felt elevated. Night two, we ordered pizza and planned a cozy Home Alone movie night. The technology made streaming impossible. Fine, cable it is. We called the concierge and asked for two plates. Just two. The answer was a flat no. We were told to walk down to the lobby restaurant and see if they might have plates "to spare." I'm sorry, what? The next morning, room service arrived... with someone else's order. It was corrected, but for a luxury hotel, that kind of miss is surprising. Housekeeping came through, but only halfway. The coffee and minibar were never restocked. In a suite. At a luxury hotel. This is table stakes. At 9:30 PM we stopped by the lobby circle bar. It was immediately clear the bartenders did not want to be there. I get it, service work is hard. Still, opening our interaction by warning us about last call at 11 set a strange tone. By 10:00, one bartender disappeared for 45 minutes. No refills. No check-in. No bill. Breaks are important. Coverage is also important, especially when you're selling a premium experience. Beyond the bellhops, much of the staff felt irritated to be present. Front desk to concierge, the energy was less "historic luxury hotel" and more "counting down the minutes." The hotel was also clearly prioritizing weekend tea and brunch revenue, to the point that the historic lobby was clogged with extra tables and largely unusable for actual hotel guests. Bottom line: this was not a luxury experience, and I would not recommend it. I'm only posting this publicly because I reached out directly to hotel management and never received a response. At that point, a review feels necessary.

    JW Marriott Washington, DC

    JW Marriott Washington, DC

    (491 reviews)

    $$$

    From check in to check out everything was smooth. Our room, though small, did not feel cramped…read more Everything was clean and tidy. Too bad stored blankets were unavailable for sleepers wanting more warmth than their traveling companions. We had to make a second request for one. May I also suggest providing more than one bar of mini soap bars. It's such a minuscule cost item but would obviate having to repeatedly move the precious one bar from sink to shower. We found the valet staff particularly helpful especially when navigating awkward arrivals and parking needs of our personal guests. Sean was a prince. He supervised an otherwise complicated set of logistics with competence and gentlemanly grace. Another shout out to the manager ( sou?) of the breakfast dining. We watched him rigorously oversee staff and guests while occasionally stepping in when helpful. His leadership is likely responsible for the professionalism of said staff. This is in direct contrast to the staff of the Willard across the street where we took the first breakfast of our stay. We were dismayed to have to endure extremely loud staff socializing, boisterous laughter and downright flirting. This type of behavior would have been unacceptable at the JWMarriott. This experience alone confirms our future choice of Marriott over Willard for annual DC visits.

    The location of this JW Marriott is stellar! We could walk to almost all the sites or pick up the…read moreOld Town Trolley that they provided credits to take and get a free shuttle to the monuments and Smithsonian Museums. Upon welcome we received free Trolley tickets for one day and some food credits, probably based on our Bonvoy Status (we travel all the time). The price for a room I guess because of the multiple conventions in the place was excessive. I think for a room, not a suite, it would have ben $750 per night during the week. I thought that was a lot so we used points, and the 1st night they had not held our King Room for us, and despite being our anniversary, we had to sleep in a double room and move the next day. Unfortunately, the double room was quiet, and the King Room had an adjoining door and we heard every little thing from the room next door. I would put this down one point, but the service, staffing and helpful Concierge made this place really nice for us.

    Conrad Washington DC - Sakura Lounge

    Conrad Washington DC

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    Our stay at the Conrad Washington, DC was one of the most meaningful hotel experiences I've ever…read morehad--not just for me, but as a parent. Traveling can be exhausting, and during our stay, my son Colin often went down to the bar and restaurant on his own in the evenings and mornings. What stood out to me wasn't just the quality of the food or service--it was how the staff treated him. Every single time, he was met with kindness, respect, and genuine warmth. He ordered his meals, sat comfortably, enjoyed his time, and never once felt awkward or out of place. The staff made sure he had what he needed, checked in on him naturally, and created an environment where he felt completely at ease. As a parent, that level of care is something you never forget. For me, the experience was just as special. Corey, the bartender, was exceptional. Each evening, he made sure I had exactly what I wanted, when I wanted it, and engaged in thoughtful, easy conversation that made the space feel welcoming and safe. It wasn't just service--it was connection, and it made a long, tiring trip feel restorative. This hotel doesn't just deliver luxury--it delivers humanity. The staff understands how to read people, how to make guests feel comfortable, and how to create an atmosphere where everyone feels like they belong. I've stayed in many beautiful hotels, but this experience stands apart because of how we were treated as people. Thank you to the entire team--and especially Corey--for making this such a memorable stay. We will absolutely be back.

    Me and my sisters did a Holiday Staycation at the Conrad and our experience was awesome! The hotel…read moreis modern, chic, clean and beautiful! The customer service was awesome! Everyone that we encountered was pleasant and went above and beyond to assist us. Dining at Estuary, Conrad's in house hotel restaurant and bar, was also awesome. They had have some great bites, cocktails and views of the CityCenterDC park! Highly recommend staying here during your next trip to DC

    Residence Inn by Marriott Washington, DC Downtown - This corner is set up for "elite members" next to the front desk.  Pretty underwhelming.

    Residence Inn by Marriott Washington, DC Downtown

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    I would agree with the other reviews that this property is located in an accessible part of…read moredowntown DC. Most tourist attractions are a short uber ride away. There is a CVS store that is located in the same building so that's convenient if you're traveling light and need to pick up some toiletries. Room was simple and had all the basics. Full kitchen with all the essentials -- full fridge, microwave, stove, plates, bowls, eating utensils, etc. so ideal for guests who have an extended stay. Had a corner suite (room 411) so it was a bit more spacious but the view was unusual -- my view was directly of a conference room for a company next door. Hilarious to open up the curtains to see 15 people convening in the conference room. Front desk staff were nice. Bought a couple of Voss waters from their mini mart next to the front desk @ $12 plus tax each.

    From the moment of check in to check out the next day, I was treated with disrespect and a rude…read moreattitude. The lady who worked late night barely looked at me when I approached her. She was very short in her reply to my question about what the closest metro was. She was too busy looking at the computer (or whatever that was in front of her). No other customers were around. I then asked about a wake up call and she "huffed" in frustration. I asked for her name and she pointed to her tag. I am truly upset at how i was treated overall. I will not waste my time again with Marriott, especially with how much it costs at this location!

    Riggs - hotels - Updated May 2026

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