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    Arlo Washington DC

    4.1 (30 reviews)
    PriceyHotels
    Open Open 24 hours
    Updated 1 month ago

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    Bites after sleeping on the bed
    Tiffany K.

    I do not recommend. After the first night, I woke to 3 large bug bites along my left leg. I didn't think much of it until I woke to several new bites around my right ankle the following morning. Mind you, I wore shorts to bed, but otherwise wore jeans throughout the day. I was moved to another room (where the water/plumbing was not even working) and was told a team would conduct an inspection for bedbugs. Ultimately, I decided to cut my trip short due to lack of quality rest in the hotel, and ongoing swelling from the bites. The front desk manager asked me to send photos of the bites and said he would call me. I sent an email a few hours after I got off my plane, but did not hear back. I opted to throw away some of my personal belongings out of concern for bringing bedbugs home. When I sent a follow up message asking for an update several days later, the manager said he thought he had replied... and then went on to say no bedbugs were found. After asking for a partial refund, I received a follow-up email from the director and hotel manager apologizing for the situation and then offering me a discount code to return in the future, which IMO is not an appropriate resolution to the situation. I've been a loyal customer to the Arlo brand for many years, but would not recommend this location to anyone. Staff do not communicate in a timely manner.Yes, it was my decision to throw away some of my personal belongings. But bedbugs or not, something in that room bit me and there was no accountability for that.

    Iva S.

    The view from the top! I visited this beautiful top floor venue, on a whim with a friend. Great place. Friendly staff. Very busy and hip spot. Areas for small and large groups. Would definitely come back again.

    Sidecar
    Courtney L.

    I visited during Congressional Black Caucus week on a Friday for happy hour. The views are amazing. However, paying $30 for an 8oz Sidecar is insane. I had one drink and that was it. I didn't even purchase food because members of my group did and the portions were extremely small. We ended up leaving and going elsewhere. My recommendation: if you do visit, allow it to be your second stop. Not the first. Enjoy the views.

    Closet
    VeAndra L.

    I think the Arlo DC is a welcomed change to the hotel scene in the city. Many of the other chains are so cookie cutter in layout and design. I have only added pics of my room, but it would do you some good to check out the site. The lobby is beautiful, as are other areas within the hotel. The Bodega is very convenient. There is an on-site restaurant. The staff was extremely pleasant and professional each time I've stayed there. I've read other reviews about small rooms. I have only stayed in the room I've displayed during both visits. I thought the room was adequately sized. After all, most city hotels are leaning toward streamlining. At any rate, I loved my room. I love the architecture as a whole. The bed was comfortable. The bathroom shower had hot water and great water pressure (huge deal). There was plenty of space to stretch out in the room. I especially loved the sitting area and the nice touches throughout, like the exposed brick and the standalone closet. Plenty of space! The only annoyance I had was that the room stayed cold, both times. Nevertheless, it is a wonderful hotel. It is very convenient to other major go-to sites. I would both recommend it and patronize again.

    Robert M.

    I came to Arlo for a rooftop 30 and up function. The ground floor entrance is decorated in vibrant florals. Upon entering the rooftop, you see how grand the area truly is. The bar spanned a large portion of the room, and the views on the balcony are breathtaking overlooking DC.

    Croqueta de Jamon- the Arrels restaurant
    Cynthia R.

    This is an amazing hotel. Very modern living lifestyle. I love the look and smell right when you walk in. The check-in process was quick and easy. I had a great time here especially in the Bogeda and the Arrel restaurant. The room are spacious with huge windows. The lounge/conference rooms are a vibe as well. I walked all over this new hotel and I loved it. I hope to visit it again real soon.

    Entrance to rooftop bar, late night dining and pool area ArtDC
    Emily W.

    Was absolutely wowed by my stay at The Arlo and truly didn't want to leave for the next leg of my business trip. I selected it due to its photos, business lounge area, and price point. Gorgeous interiors, friendly and helpful staff (Shamar and team at the front desk were awesome), lovely dining room, fun little roof bar with late night dining (shout out to Mikey for a great experience!), and the most sumptuous bed--slept like a baby! I had some meetings while there and everyone who came to meet me commented on how lovely it was. I will most assuredly be returning when I have business in DC- will take any excuse to return!

    No ice buckets in the room nor in the ice room

    Do not stay here. I don't believe we could've had a worse experience from any hotel, let alone a 4-star accommodation if they tried. The hotel is beautiful and that is the height of what they offer. Through several mishaps, nobody on the service side returned a call, followed up, or resolved the issues on their own for the entirety of the 3-night stay. I had to request the urban fee be removed from at least one of the two rooms I booked, and I was only refunded two of the three fees. The front desk person confirmed my claims via service notes but could only partially fulfill my request. There was zero empathy or gratitude for my patience. I shouldn't have had to fight for basic service. 1. Day 1 - I asked for a simple birthday note in the room and was told this only came with a paid amenity. I ordered a basket of 10-20 artisanal snacks and 4-8 non-alcoholic drinks. What showed up was 2 bags of Doritos, a box of M&Ms, a box of Skittles, 2 cans of water, and a bottle of Ketel One. I had to email proof of what I should have received. The front desk staff laughed when I followed up, remarking that they'd seen the photo I emailed and told me it would be corrected. It never was. After more follow-ups, I was told the original items weren't in stock and that this was their "comparable" alternative. No one informed me beforehand. I was refunded the basket and given two breakfast vouchers--on Day 3, resolved by Jeremy. 2. Day 2 - A maintenance issue shut off water and closed the restaurant Arrels for the rest of our stay. That restaurant was 1 of the only 2 places you could use the $15 daily credit included in the urban fee--but it didn't apply to breakfast, and there's no complimentary breakfast. Other guests were also upset, saying the in-room marketing was misleading. 3. The main restaurant was closed, so we tried Art on the rooftop. We were told they only served "shots, beer, or wine," though we saw food delivered to others nearby. 4. Day 3 - Our TV stopped working around 9AM. We were told maintenance would be up "soon." At noon, no one had come. We followed up again at 5pm still broken. I called again and was told they'd send someone right away. After another delay, I was finally called back by Jude, who acknowledged the ticket had been ignored. He offered to move us to a new room (same level, not an upgrade), and helped with our bags. Appreciated his effort, but again, not 4-star service. 5. Ice machines are only on the 3rd and 8th floors, and no buckets are in the rooms. When I asked, I was told buckets would be near the machines and no key was needed. We couldn't find any buckets on the 8th floor and had to go to the 3rd. You do need your key to access the ice room. There were also microwaves in those rooms, which we weren't told about, despite asking if there was a way to reheat food. In all the front desk provided a lot of lip service and wrong answers with no follow up and no initiative for resolution. No one was outright rude, but they also didn't seem to care much either.

    Fortune cookies upon arrival: strawberry and coconut

    This place is beautiful! Let me start off by saying I was in DC for an extremely busy weekend, so I was only there for 2 nights. However, the staff was lovely with all of the people who were flooding the hotel and surrounding areas. We got there very early and couldn't check in til 4pm, which is the only downside, so plan accordingly. BUT, if you do get there early, they will hold your luggage for you until your room is ready! So you can atleast leave your luggage there and go off and explore while you wait! The rooms are gorgeous, just as pictured; and they leave a little fortune cookie on the bed for you (I believe they were flavored: we had 2, a strawberry and a coconut) ! It's in a central area, close in proximity to the arena and the sightseeing areas like the Washington Monument, Capitol Building and White House. The Smithsonian and Lincoln Memorial are also close by, but might wanna Uber for that! All in all, we had a great stay. 10/10 recommend and would def stay here again!

    Tasja was super sweet 10/10 the hospitality!!! recommend for any date nights or birthdays!!

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    Location. Location. Location. Love this place. I stay here every time I visit DC. It's walking distance from everything.

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    Review Highlights - Arlo Washington DC

    I luckily got to take a yoga class in studio A and it's also rich with brick walls and brick ceiling.

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    InterContinental The Willard Washington D.C - Main tea area

    InterContinental The Willard Washington D.C

    (413 reviews)

    $$$

    This is such a beautiful historic hotel! I stayed here for a 3day work event. It is conveniently…read morelocated near all of the monuments. Most were all walking distance. The hotel staff were very friendly and helpful. All that I came in contact with were always smiling and eager to make conversation with you. The rooms were spacious, and had all or most of the extra amenities you need. I would love to be able to come back and stay here on my next trip to DC. PS. If you do get to visit this hotel, don't miss the history gallery! A small room dedicated to the history of the hotel. It showed which presidents or dignitaries, and celebrities that have been to the hotel over the years. MLK finished writing his "I have a dream" speech here. President Grant spent a lot of time here, so did Lincoln, etc. The history of this hotel amazed me. Take this place in if you can!

    I came here for an Afternoon Tea Etiquette Class and It was beautiful!…read more The interior was gorgeous and elegant! And they also had a cherry blossom tree w/ a bench inside for you to take pictures. They also have a restaurant that does Tea Service at 1pm and 3pm which I recommend my ladies to check out if you haven't already. In regard to parking, they have a parking garage in the basement but It is VALET ONLY. I asked the receptionist and she Indicated that room prices vary depending on the season but on average they are about $700 - $800 per night.

    JW Marriott Washington, DC

    JW Marriott Washington, DC

    (500 reviews)

    $$$

    This hotel is a whole vibe. The staff made me feel like a regular from the second I walked…read morein--warm, welcoming, and zero snobby energy. The room was spotless, the turndown service was a nice flex, and everything felt polished. The location is clutch--walkable to fun spots and everywhere we needed to be for work. The key-card elevators are sleek, high-tech, and super secure. The restaurant and bar had great energy, and the food hit, but $24 for a drink is unhinged. Overall, a stylish, safe, and seriously fun stay. More details from my review on Google: Rooms: The rooms were exceptionally clean, comfortable, and well maintained. The turndown service was a lovely touch, and everything in the room was perfect throughout my stay. Safety: The hotel elevators felt extremely secure and high-tech. Guests must use a key card to access certain levels and floors, which added an extra layer of safety and peace of mind. It's a great security feature and made me feel very comfortable during our stay. Walkability: The hotel is conveniently located within walking distance of plenty of things to do, as well as the locations I needed to access for work. The location made my stay easy and convenient. Food & drinks: The hotel restaurant and bar had a nice atmosphere, and the food was good, but everything felt extremely overpriced. Charging $24 for one drink is absurd. I enjoyed the experience overall, but the prices make it difficult to recommend. Noteworthy details: From the moment I arrived, I was treated like a regular. The staff made me feel genuinely welcome and at home-never like an outsider in an exclusive club. Their warm, down-to-earth hospitality made the experience truly special.

    From check in to check out everything was smooth. Our room, though small, did not feel cramped…read more Everything was clean and tidy. Too bad stored blankets were unavailable for sleepers wanting more warmth than their traveling companions. We had to make a second request for one. May I also suggest providing more than one bar of mini soap bars. It's such a minuscule cost item but would obviate having to repeatedly move the precious one bar from sink to shower. We found the valet staff particularly helpful especially when navigating awkward arrivals and parking needs of our personal guests. Sean was a prince. He supervised an otherwise complicated set of logistics with competence and gentlemanly grace. Another shout out to the manager ( sou?) of the breakfast dining. We watched him rigorously oversee staff and guests while occasionally stepping in when helpful. His leadership is likely responsible for the professionalism of said staff. This is in direct contrast to the staff of the Willard across the street where we took the first breakfast of our stay. We were dismayed to have to endure extremely loud staff socializing, boisterous laughter and downright flirting. This type of behavior would have been unacceptable at the JWMarriott. This experience alone confirms our future choice of Marriott over Willard for annual DC visits.

    Conrad Washington DC - Sakura Lounge

    Conrad Washington DC

    (186 reviews)

    $$$

    Downtown

    Okay, okay, so Conrad might be the ONLY Hilton property I like…read more When the honey pot comes to town he always gets hotels at Marriott properties because of me but this time he wanted to be closer to my job and booked the week here at the Conrad. I've been here for dinner and drinks at Estuary so I was familiar but I am grateful to have stayed here this week. The bed was comfy, not sure it's better than my fave hotel but it did the job. The closet space was excellent, the restroom was nice, no tub in the bathroom but very modern and chic shower. For $800 a night I loved all the extra touches they do like putting water and slippers on the side of the bed. We were able to partake in the food but with Del Friscos, Estuary and all the good eats around we passed on the perk all week. Overall, this hotel is nice. Would definitely stay again. He's bougie so yes he'll be back with me in tow.

    Our stay at the Conrad Washington, DC was one of the most meaningful hotel experiences I've ever…read morehad--not just for me, but as a parent. Traveling can be exhausting, and during our stay, my son Colin often went down to the bar and restaurant on his own in the evenings and mornings. What stood out to me wasn't just the quality of the food or service--it was how the staff treated him. Every single time, he was met with kindness, respect, and genuine warmth. He ordered his meals, sat comfortably, enjoyed his time, and never once felt awkward or out of place. The staff made sure he had what he needed, checked in on him naturally, and created an environment where he felt completely at ease. As a parent, that level of care is something you never forget. For me, the experience was just as special. Corey, the bartender, was exceptional. Each evening, he made sure I had exactly what I wanted, when I wanted it, and engaged in thoughtful, easy conversation that made the space feel welcoming and safe. It wasn't just service--it was connection, and it made a long, tiring trip feel restorative. This hotel doesn't just deliver luxury--it delivers humanity. The staff understands how to read people, how to make guests feel comfortable, and how to create an atmosphere where everyone feels like they belong. I've stayed in many beautiful hotels, but this experience stands apart because of how we were treated as people. Thank you to the entire team--and especially Corey--for making this such a memorable stay. We will absolutely be back.

    Waldorf Astoria Washington DC - Exterior

    Waldorf Astoria Washington DC

    (156 reviews)

    $$$

    Federal Triangle

    This is a phenomenal hotel with exemplary staff; if anyone has the opportunity to stay here, they…read moreshould! Other than the amazing rooms and beautiful lobby, this hotel has some of the best customer service I have experienced. The staff has been more than respectful and polite; they go above and beyond what is expected to ensure that guests are taken care of. I specifically wanted to shout out The Concierge Noboa, who has set a new gold standard of hospitality and has ensured a customer for life.

    Had afternoon tea in Peacock Alley of Waldorf Astoria DC. Absolutely gorgeous; the architecture and…read moredecoration. Cherry blossom tree/decor! Live harpist! Service was excellent. Complimentary champagne (Veuve cliquot yellow label) was provided. You get to select one tea and each person gets their own pot. - Picked cherry blossom green tea; enjoyed the floral taste. There was a variety of savory and sweet bites. - My top savory ones: crab beignet & chicken cherryaki - unique/delicious - confit duck was ok, brisket corn roll was my least favorite - Scones: liked the black sesame caramel more than lychee rose (can eat without any jam or curd) - the black sesame scone paired well with the cherry blossom jam/Devonshire cream/yuzu mint curd - Sweets: faves were yuzu strawberry tea cake, hojicha cherry opera torte, & Sakura rice shortbread - matcha tartremet & Sakura yokan were ok The snacks were super filling! Left the hotel feeling super full. I hope to experience another afternoon tea at the Waldorf Astoria!

    The Hay-Adams - Executive Studio room

    The Hay-Adams

    (180 reviews)

    $$$

    Downtown

    I went to The Hay Adams for their unique "Be Gin the Evening" event, which opens the normally…read moreprivate Top of the Hay to the public for a limited number of dates and times. If you have the opportunity to catch one of these evenings, it is absolutely worth the effort. I arrived early and stopped at Off the Record for a drink before heading upstairs. The bartender mentioned that this event also helps provide additional hours for staff during the slower month of August, which made me appreciate the concept even more. The Top of the Hay itself is stunning. The views and setting are exactly what you would expect from such an iconic DC property, and getting to experience a space that is typically reserved for private events made the evening feel particularly special. The drinks were also excellent. Sweet, but not overly sweet. But what really stood out was the staff. I do not say this lightly. The service was outstanding. I genuinely wish I had caught everyone's names because anyone working between roughly 4:30 and 7:30 that evening in the lobby, Off the Record, or Top of the Hay deserves recognition and a raise! Every person I interacted with was incredibly attentive without ever being overbearing. What impressed me most was that the staff remembered my schedule for the evening and made sure I left Off the Record at exactly the right time so I could be the first person to step into Top of the Hay when it opened. That level of attention to detail is rare. Beautiful space, great drinks, and truly exceptional hospitality. "Be Gin the Evening" is such a clever way to let locals and visitors experience a part of The Hay Adams they otherwise might never see. I would absolutely do it again.

    Still wondering what is 5-star about this outdated, tiny-rooms, no view place. Our stay at The…read moreHay-Adams was deeply disappointing and fell far short of basic expectations, let alone what you would expect from a property claiming five-star luxury. For the rates they charge, the conditions and service are unacceptable. The building is old, heavily dated, and features cheap fixings. The bathroom is tiny, featuring a cramped round sink with virtually zero counter space to set down any personal items. Furthermore, for a five-star hotel, lacking a proper hot tub and standalone shower is unacceptable. The towels provided are cheap, rough, and feel entirely out of place at this price point. The bathroom ventilation is so old and loud, that I can't even believe it's there. No fridge in the room, only a mini bar that will charge you if you move around mini bar items to place your own drinks. The view of the White House was severely misadvertised. To actually see it, you are required to pay an extra $700 on top of an already steep $600-per-night room rate. The acoustic insulation is non-existent. If anyone is staying in the room above you, forget about sleeping--every single footstep and movement carries straight through. The front desk staff was entirely dismissive. After promising to switch our room to resolve our issues, they dragged us through three separate attempts, wasted hours of our time with non-responsive answers, and then finally demanded we pay even more money to fix their mistake. After we went through, not even a complimentary breakfast or really anything. Shocked that this place is more expensive than Four Seasons, St. Regents, and the kind. This is barely a three star hotel (except location of course). Stay away.

    Residence Inn by Marriott Washington, DC Downtown - This corner is set up for "elite members" next to the front desk.  Pretty underwhelming.

    Residence Inn by Marriott Washington, DC Downtown

    (143 reviews)

    $$

    Downtown

    I would agree with the other reviews that this property is located in an accessible part of…read moredowntown DC. Most tourist attractions are a short uber ride away. There is a CVS store that is located in the same building so that's convenient if you're traveling light and need to pick up some toiletries. Room was simple and had all the basics. Full kitchen with all the essentials -- full fridge, microwave, stove, plates, bowls, eating utensils, etc. so ideal for guests who have an extended stay. Had a corner suite (room 411) so it was a bit more spacious but the view was unusual -- my view was directly of a conference room for a company next door. Hilarious to open up the curtains to see 15 people convening in the conference room. Front desk staff were nice. Bought a couple of Voss waters from their mini mart next to the front desk @ $12 plus tax each.

    From the moment of check in to check out the next day, I was treated with disrespect and a rude…read moreattitude. The lady who worked late night barely looked at me when I approached her. She was very short in her reply to my question about what the closest metro was. She was too busy looking at the computer (or whatever that was in front of her). No other customers were around. I then asked about a wake up call and she "huffed" in frustration. I asked for her name and she pointed to her tag. I am truly upset at how i was treated overall. I will not waste my time again with Marriott, especially with how much it costs at this location!

    Arlo Washington DC - hotels - Updated August 2026

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