Very responsive to clients request about caretakers' modification of hours to accommodate…read moredifferent schedule. Promptly find replacement when caretakers cannot fulfill requested time Diligently follow up when introducing new caretakers

This company is a caregiver. It's providing care to my mom and my sister. The staff (Jenny) is…read moreoutstanding to assist with any problems clock in and out at any time. I am very happy with the company.

In preparation for my surgery on June 24, 2025, I called Home Instead in Annandale (first company…read moreon my list) and spoke with Ms. Pamela Phillips. Ms. Phillips provided me with thorough and helpful information regarding the company and the home care I would need following my surgery. On the same day, she followed up with an email and attached documents. A couple of days later, she even came to my house to hand-deliver the documents in person. Following our telephone conversation, I was very impressed with Ms. Phillips professionalism and dedication and felt reassured that Home Instead would meet my home care needs and didn't look any further. I was right. The Home Instead dedicated staff provided me excellent home care and drove me to the doctor's office as needed. In addition, they kept a diary on my care and needs. Their assistance was vital to my smooth recovery. I recommend Home Instead very highly.

If you are looking for home care, especially for a loved one suffering from dementia, I would…read morestrongly recommend starting with Home Instead. Pamela Phillips was a wealth of knowledge, support, and dedication when we were looking for assistance. I ended up speaking with a total of 4 potential providers in the Northern Virginia area and am so glad that we went with Home Instead. Pamela provided insight into what to expect from a caregiver, empathy for the challenges my family was facing, as well as recommendations for other facilities/options solely based on our family's best interest. The level of personal involvement and investment from Pamela was top-notch.

The Thrive staff really go out of their way to do the best job they can for families. I highly…read morerecommend them!!

Previously we have had other caregiver services help with my Mom 24 hours a day for weeks when we…read morelet them know that we would not need their services the next week all of the sudden they could not find people to cover shifts anymore. Thrive At Home's Administrative staff and caregivers did an excellent job caring for my Mom when she had her second stroke. The care was much better coordinated the caregivers were more engaging with my Mom and they followed all the way through thoughtfully caring for her back to health.

DO NOT HIRE THIS COMPANY FOR YOUR LOVED ONES!!! Terrible…read moreservice with complete lack of coordination for service provided. Nursing staff is a mixed. Some are caring and professional while other are rude.

I must say that the bereavement therapy process at Capital Caring so far has been stellar and for…read moreme very effective. My therapist's compassion, deep listening and personalized guidance is helping me process intense grief, regrets, leading me to heal my issues and give me a renewed sense of hope and understanding to resolve my internal conflicts. Working with my therapist, Betsy, has been truly transformative, her empathy and guidance is helping me navigate the darkest parts of my grief. I can't recommend her enough for anyone needing support through their loss. There is new management now and this company is on the fast track to perfection.

I would give more stars to this company if I could! My elderly mom had a knee replacement surgery…read morethat ended up being really tough to recover from and things quickly got over my head. I called Brett Sanders at Assisting Hands and he had someone at my house that afternoon to assess my Mom's needs and a caretaker showed up the next morning. Truly wonderful people who treated my Mom like gold! I'm so thankful for everything they did for us! Highly recommend!!!

My wife and I were directed to Assisting Hands by a family friend and we were very pleased. Working…read morewith Brett, Jane, Eileen, and the rest of the team from Assisting Hands was great. One of my greatest concerns, based on interactions with a previous care provider, was lack of effective communication. I brought this up to Brett and his team during our initial meeting and he ensured me there would be plenty of communication. Brett and his team kept my wife and informed of all significant actions, and some not-so-significant actions, and it really put us at ease. Our previous care provider would often send me text messages asking how to do this or that for my mom. Assisting Hands, on the other hand, would provide me with notification when an important event like a doctor's appointment had been completed. I was thoroughly impressed with the genuine care and the professionalism from the management team, and I was equally impressed with the caregiver Assisting Hands provided. As our business relationship with Assisting Hands concluded (mom moved into memory care) I made sure to relay to Brett and his that my wife and I couldn't thank them enough for coming to our rescue when we needed it most. Brett and his team allowed my wife and me some much needed relief. I recommend Brett and Assisting Hands to anyone in Northern Virginia area.

Adult Companion Care (ACC) provided seamless professional, reliable, loving, and personal home care…read moreservices for our family at a time when we needed support. Within one hour of a late night online request for help (for our 92 year old father) from various agencies, a personal response (rather than computer generated) came in from Jim Lindsey (President/CEO) who suggested connecting by the phone the following day; that conversation the next day was the second huge encouragement for us as we sensed genuine interest, empathy, concern and understanding of our situation. He set up an initial home visit assessment/evaluation, and this turned out to be a wonderful experience because there was no sense of feeling rushed or pressed. In addition, everything was clear and transparent. Afterwards, we had some weeks before our need for in-home care, but we could call ACC at any point before services to have additional questions answered or to update needs or changes. From speaking to various team members, it was clear that this company worked as a respectful and well-coordinated "family". Our close-knit family is very involved in the care of our 92-year-old father, who has a good number of chronic conditions and medical/health issues that need to be understood in order to care for him properly. Complete and careful body care/hygiene, good nutrition and prevention of illness or other conditions were important for us in our short-term need for services, but much more of our concern was our father's mental health and sense of feeling secure and understood by someone outside of the home. Our mother, 88, who did not herself need physical services, nonetheless, needed someone who could reassure her and who would be sensitive emotionally to both of them, in addition to doing things she could not do for my father that required special skills. From the first time we met Fatmata, the certified nursing assistant assigned by ACC, we were immediately impressed and reassured. She was a perfect fit for us, and my mother shared that it was like having one of her daughters around. We are four sisters and one brother who provide care for our parents. In other words, the caregiver needed to fill in for over a week and take care of a man who was under the observation and love of many family members. In ACC's complimentary hour of orientation/training, the daughter, who is a nurse, was impressed by Fatmata's manner as she was exceptionally intuitive, observant, and attentive with a high level of sensitivity and compassion. Although there was some initial adjustment for my father because he was missing his regular daily caregivers, after a couple of days, he was genuinely thanking Fatmata for her help. We are deeply grateful for Adult Companion Care and their dedication, personal care, and willingness to work with us to find the best support for our father so that he could remain comfortable and safe at home. With heartfelt thanks, the Duerbecks, Macks, Greenes, Olsens, and Swailes.

After working with Adventist, Visiting Angels, Synergy, and Right at Home, ACC Family was a breath…read moreof fresh air. The schedulers are incredibly patient, kind, and HONEST about what they can and can't do, which was such a big change. They also have some truly world class caregivers. There were some bad ones too, but in the end there were two people (Queen and Libby) who were simply incredible and were such a blessing to have caring for Mom. They have a relatively small pool of staff who can do lifting / transferring, but the ones they have are mostly good. They definitely tried to match our needs with their people, and as we provided feedback the matches got much better. They didn't have enough staff to provide full 24/7 care but worked with me as I filled the gaps with private folks. When they saw a snowstorm coming they would plan to have someone stay there for 2-3 days to prevent caregivers from not showing up due to bad road conditions. I have to subtract one star just for some of the bad caregiver experiences, and because billing turned out to be a bigger hassle with them than with other companies, but if I had to recommend a home care company in the DC area to someone else, it would without question be this one.

Pretty below average experience. The good is that they keep their tenants alive, have a clean…read morefacility on the surface, and do provide a decent range of enrichment activities. That's where they get the second star. Now the bad: The facility consistently failed to perform laundry tasks, despite advertising a weekly schedule. There were cockroaches in our apartment. The facility failed to restock critical medications for our tenant. They nickel and dime you for every single item. And finally, our family caught an aide employed by Brightview (Salem, I believe) yelling at an aide our family privately employed. Unacceptable and unprofessional behavior. While they present as a clean and welcoming facility, I would recommend looking elsewhere.

Excellent, knowledgeable and outstanding. The doctors, nurses, techs were phenomenal. Their…read morecontinuous care, expertise and commitment to their patients quality of care is highly commendable.

They are amazing people. They are reliable and honest. Nothing bad to say about this company. This…read moreis one stop shop service!

Never ever use this company- I was forced into it to leave the hospital. Care is bad, they don't…read moreshow up or take care of you. Overcharge like crazy NO NO NO

Trying to communicate with anyone at Pavilion was difficult, and the staff would ghost or make us…read morejump through hoops just to speak with someone. The caregiver would often leave early and sometimes showed up late, but filled in the time card as working for the full time. Overall, not happy with working with Pavilion.

It has been 5 months and Pavilion still has not refunded the money they stole from my mom. I have…read morecontacted the BBB and they have not responded to BBB either. The care provided, when the aide did show up, was sub-par. I would not recommend this provider!