I cannot say enough wonderful things about Comfort Home Care. A family member became ill suddenly,…read moreand I called them from the hospital on a Friday evening. I heard back from Crystal almost immediately and she could not have been more professional, helpful, and caring. She was careful to get all the information she needed, including what would be most useful for my family member, but was incredibly efficient. We needed home care the next day and she set everything up within a few hours. The following morning the most extraordinary aide came to spend the day with my family member. Professional, kind, and skilled, she went above and beyond to be helpful and was truly a lifesaver. From the moment I called and throughout our entire experience with them, we felt taken care of and cared for. Though my family member is feeling much better now and no longer needs care, we feel so lucky to have their number at hand if and when we should ever need them again. It's really scary when you need this kind of support last minute. They truly are a comfort. Highly recommend.

Worse care company by far, missed vital medication "blood thinners" general manager and client…read moremanager tried to blame me, useless carers, terribly run. AVOID comfort home care

We used the Silver Spring branch of Specialty Care Services and had nothing but wonderful…read moreexperiences with this organization. Venise helped coordinate all of needs while assuaging all of concerns and our care giver, Yancy, was a gentle, ameliorating soul who was always kind as she was helpful.

After speaking with several other agencies we decided on Specialty Care Services to provide 24/7…read morecare for our 99 year old mother. The certified nursing assistants who were sent were amazingly kind, and Mom quickly bonded with them. Emily, Helena, and Mavis were all excellent caregivers. They did everything we asked of them and more. We are so appreciative of the compassionate, professional care they provided for our mother. We highly recommend this agency to anyone seeking home care for a loved one and would not hesitate to use them again if the need arises. Special thanks to Al, who was fantastic. He's a terrific communicator and was deeply committed to providing empathetic service during a very stressful time in our lives.

My family laid my grandmother, our beloved matriarch, to rest a few weeks ago, after a short stay…read moreat the Casey House. She was the leader of our family with four children, ten grandchildren, and 2 great-grandchildren. My large family was in and out of her room for four straight days and the nurses and staff here made us feel welcomed and taken care of. My grandmother received great comfort care and made our experience as good as it could be, for such sad circumstances. We are all very grateful for Casey House and their support to such an important person.

The staff took great care of my loved one. They were kind and accommodated various types of…read morerequests. This was my first experience with a hospice situation. Casey House helped make a very difficult situation less stressful. All family members and friends are thankful for the care they provided. They are now the standard for what I will expect should I encounter another hospice scenario.

Quality care, and they came to me for in-home PT- efficient and kind. Kalai was wonderful!read more

I had a total knee replacement two weeks ago (9/19/2025) and have been getting hime PT from a…read morewonderful therapist named Mansi. She is incredible. Her knowledge and caring approach has been a total game changer. With her help I was able to amaze my surgeon when I showed up for my two week post-op. Thank you Adventist and a special thanks to Mansi!! She is the best

Too many call outs make using this company stressful. We had Options for Senior Care America for…read moreabout 6 months to care for my dad and we experienced a high volume of call outs, change in aides, and ended with the last no call, no show. My dad has chronic illnesses and cannot manage himself when these unexpected gaps in care occur, which causes stress to the family . Management was responsive but unable to offer long term solutions . I recommend that Options for Senior Care America develop an accountability culture and hire more qualified aides or a contract to maintain continuity of care for their clients . If you do not need reliability then they work, if you do, it's a risk .

Options for Seniors was so quick and easy to work with! I requested service for my father while he…read morewas still in the hospital, and was set to be released with no plan in place for him at home, but they were fortunately able to pull together a care plan and find a nurse who moved in with my parents that very next week! His nurse has been a godsend to both of my parents, but especially my father. He's very limited in functioning, and she helps him all day, every day! She also cleans up after him and cooks for both of my parents, since my mother isn't really up to that challenge anymore. I would recommend Options for Seniors to anyone looking for in-home permanent (or temporary) care!

I have been a patient of Dr. Jalali's for many years and previously had positive experiences. Over…read morethe past couple of years, however, I've noticed significant changes in the practice. Appointments often run very late, and visits feel rushed despite long wait times. It has also become difficult to receive certain services or medication support, especially when prior authorizations are required. I've felt that the level of communication and follow‑through has declined, and some issues I raised were not addressed in a timely or consistent way. Because of these changes, I ultimately decided to transition to a different provider. I hope the practice is able to improve its processes moving forward.

I love my doctor there, and my issue is not with the doctors. Whoever it is that is supposed to…read moresend prescriptions to the pharmacy: what are you doing? I should not have to schedule a new appointment less than a week after the previous appointment to get a prescription that you all said you were going to send to the pharmacy. You delayed my care and I ended up sicker as a result. I have to agree with some of the negative reviews I've seen elsewhere, regarding your for-profit status. You used to be great and I would recommend you to everyone, but I just don't know that I can do that anymore. This is the third time I've had a problem with the prescription and it's been every single time. I had to have a prescription sent from this office, they will try to make me do another appointment just to get it. That's not OK.

This review is for Medstar E-visit. March was the month of Covid for my family. Rich got it early…read morein the month and sure enough two weeks later I tested positive. We were quite sure Medstar wouldn't want me sitting in their waiting room, especially since there was no question of the diagnosis, and we were right. They referred us to their E-visit option. Shortly we received a sign-in text and started the process. It was much like filling out the information form for a visit at the facility. We had a couple of glitches, mostly our fault, but got signed in. Soon a screen popped up telling me that I was "in the waiting room and there were two patients ahead of me." It was nice to sit on my own couch, sipping coffee and cuddling with my puppy while I waited. It wasn't long before Opal signed in and we started our visit. Opal went over my meds and warned me of some interactions to look for when I started the Plaxlovid. Sure enough my blood pressure fluctuated and I had to adjust my bp meds. I was really impressed with the thoroughness of the visit, how pleasant Opal was, and how easy the whole process was.

sometimes their good sometimes their bad. went in around june because i knew that i was coming down…read morewith the flu or covid. both tests came back negative and the doctor then told me it was allergies. i have never had allergies before and asked if i could be prescribed something against the flu because i know my body and know it was coming. the doctor told me to take Claritin a month before my allergy symptoms usually come and sent me on my way. the next day i was so sick i couldn't get out of bed. ended up having covid symptoms d for 6 days. i wish the doctor had just listened to me, i know my body best. went again in august after returning from a europe trip because i had a splinter in my foot for the last 11 days. they took x-rays and checked my foot out and told me nothing was there. i then went to a foot doctor in the area and she took x-rays and found not only wood but also a piece of glass the size of my ring finger nail. turns out the urgent care didn't x-ray my foot correctly. they did correctly diagnose my mom with rsv tho and that doctor was super nice and explained everything well and answered all her questions. i've had good experiences as well such as when i had strep and the flu last year. it's a hit or miss honestly

Our experience at Montcare Potomac was deeply disappointing. My mother was admitted here to recover…read morefrom hip surgery and receive regular PT and OT. While the physical and occupational therapy teams met expectations, every other aspect of her stay fell short of professional standards. The facility lacks clear protocols or any sense of a standard schedule. Our arrival set the tone for the entire stay. No one was available to meet the ambulance, and our family was forced to wander the halls just to find a staff member. Once she was settled, the lack of oversight became even more apparent. Because my mother has dementia and cannot advocate for herself, we remained by her side. We witnessed firsthand as call buttons went ignored. When we finally stepped into the hallway to find assistance, we were often told staff members were at lunch. It feels as though the staff does the bare minimum, especially when they believe no one is watching. Memory care should never be an excuse for providing less than adequate care, yet that is exactly what we witnessed. I am particularly frustrated by what felt like a "bait and switch." I toured the facility beforehand and was shown private rooms on the first floor which are in much better condition. The second floor, where my mother was placed, is a stark contrast--peeling wallpaper, broken furniture handles, and bathrooms that feel unclean. The clinical follow-through was equally poor. Despite having a nutritionist on staff, no one ever consulted us regarding my mother's dietary restrictions. We explicitly instructed the nursing staff not to give her sugary juices to avoid spiking her blood sugar. While they acknowledged the request, they failed to follow through, delivering orange juice with her breakfast the next morning. Had we not been there to intervene, her health would have been at risk. Furthermore, basic administrative tasks were handled poorly. The social worker was asked to order a wheelchair and ordered the wrong size. While I recognize that having family advocates present can add stress to a team, the staff showed no extra concern; if anything, they backed off, seemingly assuming we would handle her care ourselves. Everyone here seems to be passing the buck, ignoring patient health, safety, and comfort. These facilities are paid significant sums by Medicare and private insurance, yet Montcare is not delivering on its promise of quality care. We have moved my mother out of this facility to ensure her safety.

MontCare Potomac:…read more We were very dissatisfied with this facility. My mother was placed here for about one month in 2024. The furniture was quite old and dilapidated -- think busted drawers and broken handles on cabinets. We worried about our mother's safety as dementia patients were allowed to wander in and out of her room.We were required to direct these dementia patients (thankfully, they were women) out of her room. The nursing station, although nearby, was understaffed and was unable to monitor patient rooms. Our mother contracted COVID-19 at this facility and when we complained to management about the strong likelihood that she got it from dementia patients wandering into her room, our concerns were dismissed outright. We were told that, "it could have been one of the nurses". When we countered that by stating if all nurses were on duty nightly (we came every night/evening), why were there no absences among the nurses? Furthermore, we asked why the facility isn't testing its staff, to which the management replied that it wasn't necessary. The management personnel just reiterated that we had no proof it was from one of the dementia patients. As our mother was elderly, the physical therapist (a young lady more concerned about her Instagram page) was totally disinterested; and in my humble opinion, did not conduct an adequate assessment to determine that my mother wouldnot receive physical therapy. If your loved one is quite elderly or very incapacitated, think twice about this facility. Its good rating does not reflect the reality.