Cannot speak on picking up a vehicle yet, but the sales and purchase process was very good…read more Uncle Mo facilitated our sale and I couldn't be more pleased. He was thrown into the mix last minute, but he gave us care, attention, and quality service. He was extremely open and candid about what we were looking for and looking at. He explained every detail, and even pointed out some items that might need attention in some vehicles we viewed. During the closing, he made sure we understood what was going on and helped us get the best possible deal. I should note that we were cash buyers and didn't have a trade. He outline the fine print before even talking about a deal so we understood what to expect, so there were no surprises. He made sure to call us with all the work being done to the vehicle and strongly advocated for us on certain things that they should cover (and did cover)! I'll update once I pick the vehicle up, but Uncle Mo, Marz, and Gabe made for a fantastic experience.

We drove over an hour to look at a vehicle after confirming details with a gentleman named Bruno…read morewho contacted me based on the info i provided to their online website. Unfortunately, the experience was disappointing. Before making the trip, we were told we qualified for a promotional incentive of up to $2,000 over five months. Also Bruno said he would send us coupons. These incentives along with our $6000 downpayment would have been tools to work out a reasonable figure. After arriving, we were told we did not qualify for the promos and the coupons did not arrive. We also discovered the vehicle was priced approximately $1,500 higher than the online listing, even after showing the advertised price. Throughout the process there appeared to be conflicting information regarding the vehicle's pricing, which created a great deal of confusion and we thought the figures initially quoted were too good to be true. We were ready to sign and then the correct numbers were presented. We were prepared to renegotiate as i said we thought the initial offer was too good to be true and we are reasonable but that was never an option that was explored or attempted. I do want to mention that our salesperson was friendly, courteous, and genuinely tried to help. My frustration is not with him personally, but with the inconsistent information and the overall sales process. The dealership did offer us a very fair trade-in value, which we appreciated. However, they were unwilling to discuss the vehicle's price despite the discrepancies we encountered. After driving more than an hour based on the information we had been given, we left feeling disappointed. My hope is that the dealership and people who explain the promos can improve communication and ensure that online pricing and promotions accurately reflect what customers will actually receive. It would save customers from making long trips based on incorrect expectations and would also help the sales staff avoid being put in difficult situations because of inconsistent information and prevent wasting everyone's time.

I would like to give Kelsey Legeny and TJ a big shout out we recentley bought a 2023 Dodge…read moreChallenger from Imperial Cars in Mendon , Mass. Kelsey was great she treated us like royalty, she was kind, patient and thoughtful. TJ was very helpful in helping us hammer out a deal . It was a nice experience and I would definitely tell alll my friends and anyone listening to find your way to the best car lot in Mass. Again a big thanks to Kelsey and TJ , good job guys. Thanks again.

I was looking for a new car and planned to trade in my 2013 Toyota Avalon with only 78,000 miles,…read morewhich was in excellent condition. Kelley Blue Book estimated the trade-in value at around $9,500-$10,000. This dealership told me that Carfax showed the vehicle had been in an accident prior to my purchasing it in 2015, and because of that, they were only willing to offer me $6,000 versus the $9,000 they originally told me. Then they were extremely pushy wanting to make the deal ASAP. Fortunately, I still had the original Carfax report from when I purchased the car, and there was no accident listed on it. I felt the $6,000 offer was an extreme lowball, so I decided to take my business elsewhere. Their loss! I purchased my new vehicle elsewhere as well. I'm very glad I did. Another dealership gave me $10,000 for my trade, and they sold the Avalon within days. I believe it was listed/sold for somewhere around $18,000. My advice: Do your own research and get more than one trade-in offer before accepting what a dealership tells you your vehicle is worth. In my case, getting a second opinion made a $4,000 difference. I would not trust this dealership with a trade-in.

Professional, nice and straight-forward, to the point. Very pleasant doing business with them!read more

Horrible experience with what should have been a simple recall repair on my Ford Escape. Called and…read morescheduled the appointment many weeks in advance and was told it was a one day repair and could be picked up at the end of the day it was dropped off on. I drop off the car for the repair on the scheduled day and get a call at the end of the day that the car would not be ready because they had to order the part. WHY would you not order the part in advance when you know exactly what the repair is (it is a recall, so a known issue and repair) and you knew this when you scheduled with me many weeks prior?? Well - because "if I no-showed to the appointment, then they would be out the 1000$ that is cost to order the part, so they couldn't order it til I came in anyway." So I was directly lied to about the repair taking only one day, as this was always their plan! I am then told it will take another 3-5 days for the needed part to deliver. I opted to leave the car there rather than make the 40 minute drive there and back once again the following week. I call again about a week later to see what was going on because no one had contacted me with an update, and am told it will be done by the end of the day tomorrow. Great. I call the next day - no, it will not be done, as they need to order an ADDITIONAL PART for it that won't be in for another two weeks at the earliest. Are you JOKING? At this point I demanded my car be returned to me. Now here we are, another week and a half later, and the dealership has yet to contact me about the part, finishing the repair, or any sort of estimated date for the service. I will not be going here again after having wasted essentially a month of my time on this. If you value your time and want a dealership that actually does what they are supposed to and can communicate with you - go somewhere else.

DO NOT BUY A CAR FROM HERE ...Pick up your phone people!!!!!!!! Have been trying for since the 16th…read moreand your phones are not picking up cells, business # and emailing your website . I even drove there ! All locked up ! My warranty is running out and I have a " check engine " light issue now since then and codes read catalytic converter issue . PO420 Catalyst System Below Threshold ( Bank 1) This is unexpectable! You have our number to reach back .

DO NOT BUY A VEHICLE FROM THESE PEOPLE THEY ARE LIARS AND THIEFS. They wouldn't allow my friend to…read morelook under the vehicle and after she found out the catalytic converter was rotted. She tried many many times to call and even went down there. They are purposely avoiding her.

Bought a vehicle, was told the car was never in an accident. It was in accident, I have the…read morereport from the police station......honesty goes a long way, and this place is VERY dishonest!

Great buying experience! Everyone was very helpful! Love my…read morenew-to-me car! It was worth the 45 min drive

2018, Toyota Tundra, Limited, TRD Off Road, 230,000 miles!…read moreScheduled a service and checked out a potential problem with my driver's seat. As always, outstanding customer service provided by: Jarett Viens, service advisor. He made my appointment for me and personally inspected by vehicle. We came up with a plan and also schedule an oil change for me.

I go to Imperial for all my oil changes. My truck is a 2015 and I love her but she's getting older…read moreand things always seem to pop up, understandably. The main reason I keep going back is Jarett Viens, he's simply the best. He knows his stuff, very friendly and is understanding when he might have to give some not so great news! I knew I needed new brakes and I waited until I knew Jarett was working to go in and talk about prices and scheduling. Imperial Toyota knows it's stuff and I trust their work. Thanks Jarett!!!

This calendar year alone, I have dealt with nothing but nonsense from dealers across the state when…read moretrying to buy a car. I felt cursed. It was refreshing to do business with Bellingham Motor Sales. They are worth contacting, even if you are on the fence about one of the vehicles in their inventory. I was looking for a different color vehicle at first but because of how fair and accommodating, I am more than happy that I went with them.

One of the most pleasant and easy car purchases in my 40 years of buying cars. Nishan was very…read morefriendly and professional, I did not feel pressured of persuaded by any means. I had done my research and new exactly which car I wanted and it's value. Nishan married the two of us together and I could not be happier with my buying experience at Bellingham Motors in Bellingham Massachusetts, I can recommend them and Nishan without any question or hesitation, this is the type of experience that will definitely bring me back for more

Everything went smoothly for the process. When we had a couple of "bumps" Cleicio was there to…read morehelp. JJ was knowledgeable, helpful and efficient. Everyone was friendly and seemed genuinely happy to be there.

I'm leaving this review specifically for the SERVICE DEPARTMENT…read more On Monday (3/30), I received a call asking if I had completed a JD Power survey. I explained that I had received it, but it was about 15 minutes long and I wasn't planning to spend that much time on it. The representative then offered an incentive, my choice of a free car detail or a free oil change if I completed the survey. It felt like they were trying to hit an end-of-month or quarterly quota. Which is fine, we all have quotas to hit. I'm always skeptical of "free" offers, so I asked how I would redeem the oil change. Based on past experiences, this dealership hasn't been great at following through on promises. I also clarified that while the car is for my daughter, everything is under my name. The advisor assured me that once she saw the completed survey, she would email me with the details later that day. Since I was commuting home on the train, I went ahead and completed the survey. Free oil change, why not. The next day, I called and left a message saying I had completed it. The following day, I followed up again and sent an email with the same update. By Thursday, after no response, I called again and left a message expressing my frustration and telling them to keep the "free" oil change. At that point, it felt like I was chasing/begging for something that had been promised to me, which is unacceptable and just not cool To anyone considering this dealership: if they promise you anything, get it in writing. Based on my experience, I would not rely on verbal commitments. Also, I want to add. The last time I was there for an oil change was because they sent an email offer with the special price. It was difficult to get them to honor their own special from their website. Ridiculous I will say that Wassim Kafal, the General Manager, was great to work with. Very professional, down-to-earth, and genuinely helpful. Unfortunately, as the GM, he's not someone you're likely to interact with unless you're closing a deal or escalating an issue. As he has a dealership to run which is understandable.

Whatever you do STAY away from this tow company. $550 for tow and storage. storage Friday afternoon…read moretill Monday 2:00pm they ripped me off completely. Not only are they so hard to get on phone they will avoid you to keep the car at their place longer. Stay way clear from this place you will do yourself a big favor.

(So sad to me my truck damaged) Watched my truck get tow…read moreright in front of me and was shoved right up into tree branches, there was other ways to tow it, from its spot for example an average tow truck driver would have seen this preventable damage from happening and instead pulled it out from underneath the branches via wench cable, and snatch if needed, while in neutral with the parking break slightly applied. or a much easier option back up to the pick up, leave it in park, and hook it up to your tow stinger to my rear axle and drive forward 20ft and then load it on your bed, as a tow truck driver myself, with less then 1year experience, I'm scared to see what happens to other customers vehicles that there not aware of :( damaged truck photos are uploaded to the Photos section under google reviews, I will remove my review and photos when and if my damages are fixed customer are not be liable for your poor judgment actions I had no choice in this tow company as it was impounded, otherwise i would have found found a different tow company or a friend come pick it up. You have my phone number and all my contact info as required for POLICE TOWS.

Overpriced work. Was charged for a service even though Joe couldn't locate the problem.read more

Very nice and was able to help us out when there wasn't much time left before we needed to go on a…read moretrip. I feel he is honest.