Marv and his crew have always been there to help at a fair and affordable cost. If you live in the…read moreCaledonia, MI area and need an honest mechanic, Hilltop is the place for you!

I was so pleased with the friendliness and willing to help from Tim when my car broke down when…read morevisiting that side of the state. They were so accommodating and helpful. I would highly recommend going here for car repairs. Thanks Tim!

Great work at great value. I use them exclusively for all my cars. It is not fancy, it they do…read moregreat work.

amazing service have been taking my car here since i got my license. always do amazing work and…read morehave very good prices

I had a brake line go out. They took great care of me and my car! Was able to schedule in decently…read moresoon, and when they had a cancellation, they got my car squared away sooner. Friendly phone service and front desk experiences as well.

Wonderful place for the brief time I was there. I had a flat tire and drove myself there. I got…read morethere around 1, and was originally told there weren't any openings until 3:30. Despite this, a nice man was able to sneak me in in between appointments to quick patch me up. I was in and out within 20 minutes when i originally was expecting to be there for hours. I really appreciated how quick and easy they managed to get me in, and felt appreciated as a customer. Not all rugged car places feel like that but it was nice there :)

Took my car there and didn't worry based on all the reviews. My car was making a noise at low…read morespeeds and when stopping. They got me in about a week after I called. They got the car "fixed" quickly which was great. However they claimed it was something loose with my parking break. I barely drove it down the road and noticed nothing was different. So I took it somewhere else and got it sorted. When they called they mentioned that the problem could be something else but that it wasn't. I took their advice. They didn't even bother to drive it around to check their work. So disappointed.

Experience here was fine overall. Needed brakes and a starter…read more Service seemed timely enough. I want to say they told me they'd look at the car Tuesday, but didn't look at it until the end of Wednesday. It's possible I'm confused on that point, since I called some other mechanics first. Once they got the car in, they did the work right away. The woman working the customer side of things was knowledgeable and pleasant to work with. Working with her made everything easy to manage. Complaints: - They for some reason "had to use a Denso" starter, which added a large amount to the final cost, and of course was marked up after that. Not sure why they needed to use a Denso, or why a remanufactured part cost more than twice the new parts at rockauto. - Bigger complaint: Looks like they used a remanufactured part, and no one asked or mentioned. So not only did I pay too much for a starter, but I thought I'd at least be getting a new one. - They replaced the air filter without asking and without naming it in the quote I was given over the phone. So another 20 bucks for something I could have ordered off Amazon and put in myself in 30 second. At least the filter was only about 4 bucks more through them than Amazon is charging during COVID, but it's about twice what I paid last time. It's really the principle of the thing. It's possible this stuff was just communication issues. I don't know why they "had to use a Denso", for instance, but also didn't ask about it. Because I had dropped the car off to get checked out, it's possible the air filter was something that should have been mentioned, but due to the nature of phone calls, it just slipped through the cracks as the woman was looking at the quote, and when I gave the go-ahead, the mechanics just did what I supposedly approved over the phone. So look, I have some concerns and some questions, but overall I'm guessing the work was done well. Using a remanufactured Denso means they probably made sure to use the "right" part even if it wasn't the cheapest. And the price (make sure you go on their website and print coupons first, and mention them before you make payment) and service are leaps and bounds better than what the local Toyota dealer offers. Besides, if they do a better job than most mechanics, it's worth paying a bit more to make sure it's done right. I'll probably come back here for the next thing that comes up, and hopefully next time there won't be any surprises or questions.

Worst service ever! Continuously failed on promises to complete and they failed to communicate…read more Instead of admitting that he can't fix it and accept responsibility as the business owner, he blames his employees for the work not getting done. He has had the car for almost three years. We have tried to be understanding but enough is enough.

My number 1 place to take my vehicles. Always professional and courteous and prices are reasonable…read more They are also fair and truthful unlike Belle Tire who tries to always sell you things you don't need. Love this place and won't take my vehicles anywhere else.

Mileage varies, but I can say without reservation Ken's has done right by me. You can not only have…read moreconfidence in their knowledge, experience, & ability but that they know the value of being fair & trustworthy. They aren't getting rich running an honest business, but people will find that is what is most important. I'm glad to do business with them & that's how it should be.

Ken is simply most honest mechanic out there. I had my car in for a very expensive part that…read moreneeded changing. Ken found that the part just needed some cleaning. He charged me much less then I was expecting. You dont find honesty like Kens Auto out there. I live in Grand Rapids and always take my cars to Kens in Caledonia. Its worth it every time.